Immediate Remote Support for Denver IT Networks
Urgent Remote Support for Denver NetworksFor companies in Denver or anywhere in Colorado, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the practical experience and have access to the advanced tools needed to solve the majority of information system issues quickly. This reduces direct costs since service calls require fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and proven processes which promote the highest degree of effectiveness for online consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to link to your company's environment remotely without violating corporate security.

Progent's advanced customer support reporting application maintains thorough records of the support that Progent's clients have been provided. Progent's team service personnel have access to the records of support provided to every customer by any Progent engineer. This archive of problems and repairs is organized as a conveniently exploitable support knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists can come up with the best resolutions in the least time.

Online services offered by Progent to businesses in Denver and anywhere in the state of Colorado include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the resources to support an internal Help Desk Call Center but who require fast access to a dependable Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation option to resolve complex network problems, or be available in overflow circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Denver or anywhere in the state of Colorado instant access to a dependable support group with years of experience providing telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of business performance, and Progent's intent is to solve and not just track technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers remote and in-depth engineering support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your computer support is proactive and automated. By spotting looming issues before they grow into network outages, proactive monitoring can ward off stressful and costly network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your Denver Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Denver or throughout the state of Colorado, Progent's phone-based computer support engineers can provide effective and economical system help whenever your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Denver business has a local independent consultant or employs a full time organization that can deal with typical computer problems, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to resolve unexpected network crises or especially challenging integration problems.

Features of Progent's Online Network Support for Denver
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer offices in Denver or throughout the state of Colorado the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the front lines of network service, executing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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