Fast Online Support for Denver Computer Systems
Fast Phone Technical Support for Denver NetworksFor companies in Denver or anywhere in Colorado, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to solve most information system problems rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which permit the maximum degree of efficiency for online help and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to access your company's computer system remotely without breaching network security.

Progent's advanced customer support reporting application maintains extensive documentation of all service that Progent's clients have received. Progent's staff consultants have access to the records of all help delivered to each Progent customer by every consultant. This archive of trouble tickets and resolutions is organized as a conveniently searchable support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other vast support databases and permit fast access to manufacturers' in-house support staff so Progent's online service experts can arrive at optimal resolutions quickly.

Online support offered by Progent to customers in Denver and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are designed for companies who lack the resources to build and maintain an internal Help Desk but who need quick access to an efficient Help Desk with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk application software to address the unique needs of your business, or providing occasional online staff to work with your in-house Help Desk Call Center resources during high-demand situations like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned information technology professionals offers your clients in Denver or anywhere in the state of Colorado quick communication with an effective network service group with extensive background delivering telephone-based help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a significant enabler of company performance, and Progent's intent is to resolve instead of merely record IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides online professional consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they grow into crashes, remote monitoring can head off disruptive and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of operating systems.
How Your Denver Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Denver or throughout the state of Colorado, Progent's phone-based computer support specialists are ready to deliver expert and affordable system help the instant your organization has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Denver organization deals with a regular independent support technician or employs an in-house organization that can deal with common network problems, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to resolve sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Denver
Progent's remote IT consulting services allow your Denver company to enjoy the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Denver and throughout Colorado, local network support resources, whether made up of outside consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, major troubles sometimes strike when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's online support experts offer a convenient, fast, and economical way to augment your regular help and to convey valuable knowledge to increase your capability to handle future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses often rely on individual freelance service providers. While freelance service people carry smaller internal costs than big consulting companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of fallback help may require your company to go without assistance during an emergency. As your network grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system stays available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such badly built environments need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices require advice and technical training to negotiate an ever more complex array of product alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.