Fast Online Technical Support for Denver Computer Networks
Fast Remote Consulting for Denver NetworksFor businesses in Denver or anywhere in Colorado, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the practical experience and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. This lowers immediate costs because service calls use up fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor fixes somehow end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies which promote the maximum level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your network remotely without compromising corporate security.

Progent's proven service database system keeps comprehensive histories of the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of assistance delivered to every client by any engineer. This history of issues and resolutions is stored as an easily searchable internal knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and formal relationships with key technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions promptly.

Remote technical services provided by Progent to clients in Denver and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the budget to build and maintain an in-house Help Desk but who require quick response from an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your existing one, evaluating or enhancing Call Center application software to handle the unique needs of your business, or adding temporary online personnel to work with your internal Help Desk Call Center resources to deal with high-demand events like software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned information technology experts offers your computer users in Denver or anywhere in the state of Colorado fast assistance from a dependable network service resource with extensive background providing telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a crucial contributor to company performance, and Progent's aim is to resolve instead of simply track technical problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your IT maintenance is proactive and automated. By detecting emerging trouble spots before they result in downtime, system monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows systems, or systems that incorporate a variety of OS platforms.
How Your Denver Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Denver or throughout the state of Colorado, Progent's online network support engineers are ready to provide expert and economical system help the instant your business needs it. More than 15 years of offering online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to fix network problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Denver company works with a local freelance consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to address unexpected network crises or especially complex integration projects.

Details of Progent's Remote Computer Support for Denver
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services give offices in Denver or throughout the state of Colorado the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Qualified Experts
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Denver and is also ideal for networks in geographic regions of Colorado that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service information, and continuing education.

  • By the Minute Rates to Minimize Costs
    Progent offers online support on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online service and imposes no ongoing subscription fee for services delivered during normal business hours. This protects you from paying big invoices for quick repairs.

  • Availability of Cisco Certified Network Design Experts
    As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists who have expertise in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic support services include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Support available from the Application Experts staff covers:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Consulting
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Application Programming and SQL Server 2014 Application Programming and Debugging
    Oracle DBA Services and Application Development
    MySQL Database Administration and Application Development
    Apple Macintosh Support
    Amazon MWS Programming

    By providing a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that meet the special requirements of your company.

  • Advanced Online Access Software
    Protected online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise require an expensive personal visit. Sophisticated remote connectivity software and experienced technicians combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and remote system monitoring.

  • Support for Mainstream VPN Products
    Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24x7 Service for High Network Availability
    For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of IT expertise, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a wide range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.