Immediate Remote Support for Denver IT Networks
Fast Phone Help for Denver SystemsFor businesses in Denver or anywhere in the state of Colorado, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers direct expenses since solutions use up fewer billable minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes manage to end up as large invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that allow the highest level of efficiency for online help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your company's network remotely without compromising network security.

Progent's advanced technical support reporting system stores comprehensive records of the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance provided to every client by any engineer. This history of trouble tickets and repairs is stored as an easily retrievable internal knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close partnerships with major technology companies including Cisco and Microsoft open up additional vast support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online services provided by Progent to clients in Denver and throughout the state of Colorado include:

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the budget to support an in-house Help Desk but who need fast access to an efficient Help Desk Call Center with professional telephone assistance as well as the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent addition to your existing Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle the toughest computer system problems, or be ready in overflow instances when your regular resources are overwhelmed.

    Progent's Call Center staff of veteran information technology experts offers your clients in Denver or anywhere in the state of Colorado fast communication with a large technical support group with substantial background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a key driver of business productivity, and Progent's target is to resolve rather than just document network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff provides online professional engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Office Excel. To learn more on Progent's expertise, programming, and education services, see Progent's Applications Experts Services.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like IPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your IT support is proactive and automated. By uncovering possible problems before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or environments based on a variety of operating systems.
How Your Denver Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with Windows, Apple Mac, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Denver or throughout the state of Colorado, Progent's online computer support engineers are ready to deliver professional and affordable IT support the instant your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Denver company deals with a regular independent consultant or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected network crises or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Denver
Progent's online support, remote troubleshooting, system security expertise, and network administration services offer businesses in Denver or anywhere in the state of Colorado unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the forefront of network support, performing a wide range of technical tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to each client. The practice of documenting and archiving service activity results in more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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