Immediate Remote Help for Denver Information Networks
Immediate Online Support for Denver SystemsFor companies in Denver or anywhere in Colorado, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support experts offer exceptional value because they have the practical background and have access to the advanced technology necessary to solve most network problems quickly. This lowers immediate expenses since solutions require minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to many online service firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your company's system remotely without violating system security.

Progent's powerful customer support database system includes thorough documentation describing all support that Progent's customers have received. Progent's team engineers have access to the history of all help provided to each Progent customer by every Progent consultant. This archive of problems and fixes is organized as a quickly retrievable internal database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to find optimal solutions in the least time.

Remote support services provided by Progent to customers in Denver and throughout the state of Colorado include:

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to assemble and manage an in-house Call Center but who want fast access to a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can act as a an escalation resource to handle the toughest computer system challenges, or be ready in overflow instances when your regular resources are swamped.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Denver or anywhere in the state of Colorado fast assistance from an efficient support group with extensive background offering phone support and online repair service for IT systems based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's goal is to solve and not simply record technical problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, MS Office Word, and Office Excel. To read more information about Progent's consulting, customization, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Services
    Progent can provide companies in Denver, or anywhere in the state of Colorado, remote computer system monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your IT maintenance is proactive and automated. By exposing potential problems before they cause crashes, remote monitoring can minimize inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems that incorporate multiple OS platforms.
How Your Denver Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Denver or anywhere in the state of Colorado, Progent's phone-based computer support engineers are ready to provide professional and economical system support the moment your company has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Denver company deals with a local freelance consultant or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve sudden system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Offices in Denver
Progent's online IT consulting services allow your Denver company to realize the benefits of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Denver and throughout Colorado, nearby network service providers, whether consisting of outside consultants or an in-house IT staff, can deal with typical technical problems. However, IT crises may strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service professionals offer a convenient, fast, and budget-friendly way to supplement your local help and to pass on valuable information to improve your capability to deal with future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations commonly depend on individual freelance service providers. Although independent consultants have smaller overhead than big support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup help may force your company to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support expertise to make sure your IT system remains available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can hinder the success of the business. These badly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture that can provide the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses require guidance and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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