Even if your Denver small business relies on a regular freelance consultant or employs an in-house IT staff that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants offer an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to resolve unexpected network crises or particularly challenging integration projects.

Features of Progent's Remote Computer Services for Denver
Progent's phone help, remote troubleshooting, network security consulting, and network management services give small companies in Denver or throughout the state of Colorado unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network management, Progent's experts can provide your small business world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

• Fast Phone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small companies in Denver and is also ideal for networks in more remote areas of Colorado that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service information, and continuing training.

• Per Minute Billing to Minimize Costs
  Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for online help and imposes no periodic subscription fee. This saves you from facing big invoices for quick repairs.

• Availability of Cisco Certified Network Infrastructure Professionals
  As a Certified Partner for Cisco Systems, Progent offers help from authorized professionals with expertise in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

• Application Specialists Group
  Progent's core consulting services include technology integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help available from the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics CRM Help
  • Microsoft Office Project Expertise
  • Microsoft Office Excel Programming
  • Microsoft Word Help
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Mac Support
  By offering a convenient one-stop source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that meet the unique requirements of your business.

• Sophisticated Online Access Software
  Protected online access permits Progent's support experts to see exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise demand a costly personal visit. Sophisticated online access software and expert technicians together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.

• Support for Leading VPN Products
  Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.

• Round-the-Clock Service for High System Availability
  For small companies with line-of-business applications, Progent can provide round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk support services are intended specifically for budget-conscious small businesses whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Companies in Denver
Progent's online technical help services allow your City# small business to have the benefits of on-call, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being more reliable, productive, and protected. Advantages to your business include:

• Seamless remote extension of your on-site IT resources
  With most small businesses in Denver or anywhere in Colorado, local computer service providers, whether consisting of independent consultants or an internal IT staff, can handle the majority of technical problems. On the other hand, IT crises can occur when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these instances, Progent's online support experts provide an easy, fast, and affordable way to augment your regular help and to pass on useful knowledge to improve your ability to resolve downstream issues in-house.

• Reduced Reliance on Freelance Consultants
  For network support, small organizations often rely on individual freelance consultants. While independent consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your small business expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your network stays available.

• Build a Scalable Basis for Smooth Growth
  Small businesses typically start with an information architecture created on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. These poorly designed environments require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify future expansion.

• Interact with Problem Solvers Rather Than Technology Vendors
  Small offices require guidance and technical training to navigate through an ever more complex array of product options capable of promoting business success and enhancing productivity. They hardly need a network engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the true needs of a small business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical knowledge, refined support tools, and familiarity with corporate IT allow small businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Entire Range of Server Platforms
  Progent can provide in-depth support for Microsoft’s popular server platforms with services such as Windows Server 2003 consulting, Microsoft Windows 2000 migration, Microsoft Windows NT Server upgrades, Microsoft Exchange 2003 Server support, Exchange 5.5 Server and Exchange 2000 Server moves, and SQL Server support.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, in the trenches of IT support, performing a wide variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of documenting and organizing support records results in more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. This package allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.

How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.