Immediate Online Technical Support for Denver IT Networks
Urgent Remote Technical Support for Denver SystemsFor companies in Denver or anywhere in the state of Colorado, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve the majority of network issues quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical online service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing do away with scenarios where fast fixes somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and proven processes that allow the highest degree of efficiency for remote consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to access your company's environment without compromising system security.

Progent's proven technical support database application includes thorough histories of the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to every Progent client by every consultant. This database of problems and resolutions is stored as a conveniently exploitable proprietary database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and formal relationships with key vendors including Cisco and Microsoft make available other extensive technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service specialists can determine optimal solutions promptly.

Online technical support services available from Progent to clients in Denver and anywhere in the state of Colorado include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with proficient phone support plus the ability to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent supplement to your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest network issues, or be ready in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center team of experienced network professionals offers your clients in Denver or anywhere in the state of Colorado quick access to an efficient technical support group with substantial background delivering phone help and online troubleshooting for IT systems that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's intent is to solve instead of just annotate technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To learn more information concerning Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By exposing looming problems before they expand into network outages, remote monitoring can head off disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or networks that support a combination of OS platforms.
How Your Denver Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Denver or throughout the state of Colorado, Progent's phone-based network support engineers can deliver expert and affordable IT help the instant your business has to have it. Long experience offering online technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Denver organization works with a local independent consultant or employs a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to address unexpected network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Denver
Progent's phone help, Internet-based repair, system security consulting, and system management services give businesses in Denver or throughout the state of Colorado the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Denver and is also ideal for networks in more remote regions of Colorado that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a broad array of Microsoft support utilities, service information, and continuing education.

  • Per Minute Rates to Minimize Expenses
    Progent offers online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for phone help and imposes no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for routine repairs.

  • Access to Cisco Network Design Experts
    As a Certified Partner for Cisco, Progent can provide help from on-staff professionals who have expertise in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Experts Team
    Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Experts group offers world-class consulting support in specific business applications. Help offered by the Application Experts Group covers:
    Dynamics GP Support and Customization
    MS Project and Project Online Expertise
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Software Programming and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL DBA Services and Software Development
    Mac Support
    Amazon MWS Programming

    By providing a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that address the special needs of your business.

  • Sophisticated Online Connectivity Tools
    Protected remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote network tracking.

  • Compatibility with Mainstream VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

  • Round-the-Clock Support for Maximum System Availability
    For businesses with vital applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk support programs are designed especially for budget-conscious businesses whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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