Fast and Affordable Remote Help for Denver Computer Networks
Urgent Online Technical Support for Denver NetworksFor organizations located in Denver or anywhere in the state of Colorado, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the practical background and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where fast fixes manage to turn into substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes which ensure the maximum degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your environment remotely without violating system security.

Progent's powerful customer support database system includes extensive histories describing the service that Progent's customers have received. Progent's team engineers have the benefit of the records of services delivered to every Progent customer by every Progent engineer. This archive of issues and repairs is organized as a quickly accessible internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' internal product engineers with the result that Progent's online service specialists can arrive at the most efficient resolutions promptly.

Remote technical services available from Progent to customers in Denver and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the budget to build and maintain an internal Help Desk but who require fast access to a dependable Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your current Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest computer system issues, or be available in overflow circumstances when your regular service providers are swamped.

    Progent's Call Center team of experienced information technology experts provides your workers in Denver or anywhere in the state of Colorado rapid assistance from an effective technical support resource with years of background offering phone help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's goal is to resolve instead of merely document IT issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. For more information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering looming issues before they evolve into downtime, remote monitoring can minimize stressful and expensive information system crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.
How Your Denver Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Denver or anywhere in the state of Colorado, Progent's online network support specialists can deliver expert and cost-effective IT help the instant your organization has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Denver organization has a local independent consultant or maintains an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to fix unexpected system emergencies or particularly tough integration projects.

Details of Progent's Online Computer Services for Denver
Progent's online help, remote troubleshooting, network security expertise, and system administration services give businesses in Denver or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Denver and is also ideal for customers in geographic regions of Colorado that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical databases, and continuing training.

  • Per Minute Billing to Reduce Expenses
    Progent offers online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for online help and imposes no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for simple fixes.

  • Access to Cisco Certified Network Design Professionals
    Progent's registered experts for Cisco offers help from on-staff professionals with skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's core support services include technology integration, MS Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts staff covers:
    Microsoft Dynamics GP Support and Programming
    MS Project Support
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Application Development and Microsoft SQL 2014 Application Programming and Troubleshooting
    Oracle Management and Application Development
    MySQL Management Support and Software Programming
    Mac Help
    Amazon MWS Software Design and Programming

    By providing a full service centralized source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that meet the unique requirements of your business.

  • Advanced Remote Connectivity Software
    Secure remote connectivity permits Progent's support experts to see exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive personal visit. Cutting-edge remote connectivity tools and expert technicians together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite support and remote network analysis.

  • Compatibility with Mainstream VPN Products
    Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.

  • 24x7 Support for High System Availability
    For organizations with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.

  • Help Desk Services
    Progent's Help Desk support services are intended specifically for budget-conscious businesses whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The discipline of detailing and organizing support records results in more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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