Consulting and Technical Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most successful products for achieving mobile connectivity to email, scheduling, web applications, and other critical business information. Progent can provide Des Moines, Iowa companies the expertise of BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry deployments or transition efficiently to a modern mobile solution.

As the sophistication of small company IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has become the norm for companies regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has become more difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small organizations frequently resort to external consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's proven online service delivery model, gives small businesses an economical solution for integrating RIM BlackBerry technology productively into their business information network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging systems operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize wireless software, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of RIM BlackBerry wireless handsets, offering a single platform for handling key jobs like device installation, upgrades, and deactivation and providing a solid foundation for security and fault tolerance. BlackBerry BES Server supports seamless communication between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Integration Help

BES Server features a variety of security capabilities beginning with advanced encryption of information sent between a BlackBerry device and BES Server using AES or Triple DES. BlackBerry Enterprise Server also allows great flexibility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry authorized engineers can help you to choose advanced security features and enable them wirelessly. Examples of these wirelessly configurable security settings are:

  • Lock down a BlackBerry device
  • Wipe information from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also provides versatility in determining how to keep BlackBerry users from loading or running unsecure or prohibited code. Progent can help you to select protective processes like:

  • List exactly which programs are permitted on the device
  • Prevent external programs from using non-volatile storage on the BlackBerry device
  • Determine what resources external applications can use on the device
  • Limit the kinds of connections third-party applications running on the BlackBerry smartphone can initialize
  • Prevent all external applications from being installed or run on the BlackBerry smartphone

Professional RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible online to provide expert assistance to companies in the Des Moines region or throughout the state of Iowa. Progent's experienced online technical support team has helped IT organizations resolve computer issues and reduce IT service costs in every state in the country and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a wide array of issues related to BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned experts can in addition help your company to resolve a wide array of issues associated with synchronization, handset detection, email consistency, web browsing, wireless connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online consulting services for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support expenses low and, by resolving issues quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange.

Call or Email Progent for Support from a RIM BlackBerry-Certified Consultant
In order to contact Progent about consulting support for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.

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