Introduction to Progent's Support Expertise for RIM BlackBerry Solutions
RIM BlackBerry Consulting and Integration ExpertiseMobile access to email, address books, calendars, and web applications is a vital capability of IT networks for companies of any type. RIM BlackBerry handhelds are among the most popular devices for achieving anywhere, anytime connectivity. However the infrastructure required to accommodate RIM BlackBerry handhelds has grown significantly more complex as the insistence on high availability and rock-solid security has heightened. Progent's BlackBerry certified consultants specialize in providing small businesses world-class IT support and troubleshooting services that are economical and efficient.

As a Microsoft Gold Partner with more than a decade of background working with Microsoft Exchange, Progent can give you access to in-depth assistance in incorporating RIM BlackBerry and Microsoft technology by offering services such as Microsoft Exchange 2010 support as well as by delivering related services such as Microsoft Lync Server deployment and Microsoft Office Communications Server support to help control IM and Presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 consultants can configure and troubleshoot your SQL database server to operate efficiently with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can help your company to develop archiving and recovery processes to safeguard your messaging data and minimize productivity loss in the event of a breakdown of your messaging system.

Progent also maintains a large team of Cisco certified CCIE network consultants who are accessible remotely to provide advanced assistance for designing and troubleshooting your IT network infrastructure so it supports your BlackBerry system with enterprise levels of fault tolerance, expandability, security, and maintainability. Cisco Certified Internetwork Experts are highly-qualified networking experts who are awarded this top-level classification only after intense testing by Cisco. CCIEs can handle even the most complicated issues surrounding network design, integration, repair, and service.

Consulting Support for BlackBerry BES Server
Research in Motion's high-end platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a broad variety of key management jobs ranging from smartphone setup and updates to mobile security and high availability.

BlackBerry BES Server Integration Assistance

Progent's BlackBerry-qualified engineers can show you how to utilize RIM BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device software wirelessly
  • Control client settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified engineers can also help you to use BES Server to implement key procedures not supported by the less advanced BES Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant architecture based on VMware
  • Install BlackBerry devices remotely
  • Set custom administration roles
  • Monitor and report on the health of your BlackBerry system

Progent's Remote BlackBerry-Qualified Consulting Services is Quick and Affordable
For businesses in Des Moines, Iowa who want quick and economical help from a certified BlackBerry support professional, Progent provides effective remote help from a veteran network support team who have delivered IT solutions to organizations in each state in the U.S. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and allows consultants to solve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer professional help in areas such as troubleshooting synchronization problems, setting up BlackBerry BES Server, and designing a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can also help you to troubleshoot a broad range of problems concerning synchronization, device detection, email consistency, web access, mobile connectivity, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support costs low and, by dealing with problems quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

Contact Progent for Help from a BlackBerry-Certified Professional
To get in touch with Progent about professional support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.

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