Consulting and Technical Support for Research In Motion BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones from Research in Motion are among today’s most popular solutions for achieving anytime-anywhere connectivity to email, calendars, web applications, and other vital business information. As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for companies of all sizes, successful integration and support of RIM BlackBerry technology has grown increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations frequently resort to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and efficiently, dispensing with the necessity for an internal BlackBerry solutions specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's proven remote support capabilities, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can track and support BlackBerry devices across your business, define security policies that are right for your company, customize wireless applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and safely.

BlackBerry Enterprise Server (BES) Consulting and Technical Support
The BlackBerry Enterprise Server (BES) gives businesses a centralized and safe mechanism for integrating BlackBerry wireless devices into their email, groupware, and application environment. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to connect to Microsoft Exchange Server, Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry devices with workstations to achieve consistent information for applications like schedules, contact lists, to-do lists, notes, and specialized business software. Thanks to BlackBerry Enterprise Server (BES) integration with Exchange Server, users with BlackBerry smartphones have push-based connectivity with Exchange email and to instant messaging-enabled software through Microsoft Live Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-certified consultants can help you design, implement, and troubleshoot BlackBerry BES Server so you can optimize the productivity of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the cost of maintaining mobile workers.

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization issues to architecting wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can in addition help your company to resolve a broad array of issues associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, desktop application installation, and Desktop Redirector.

As a leader in providing nationwide remote help for small office networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses low and, by dealing with problems promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES environment and help your company to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network needs analysis, system architecture, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and physical components match your needs, and analyze your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about options for software editions, server hardware and mass storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security specialists to run company-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to contact Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.
















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