Overview of Progent's Support Services for RIM BlackBerry Solutions
BlackBerry Consulting ExpertiseWireless access to messages, contacts, schedules, and web applications has become a vital capability of information systems for businesses of all sizes. BlackBerry handhelds are some of the most popular devices for maintaining mobile communications. However the infrastructure required to accommodate BlackBerry handhelds has grown significantly more sophisticated as the insistence on fault tolerance and and air-tight security has increased. Progent's BlackBerry qualified consultants specialize in delivering small companies enterprise-class IT expertise and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold certified Partner with years of experience working with Microsoft Exchange Server, Progent's consultants can provide broad expertise for integrating BlackBerry and Microsoft products by offering support services such as Exchange 2010 support as well as by providing related services like Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server consulting to manage Instant Messaging and Presence. Progent's Microsoft SQL 2016 integration consultants and MS SQL 2014 experts can configure and repair your SQL database system to operate efficiently with BES Server, and Progent's MS System Center Data Protection Manager experts can help you to develop archiving and restore procedures to safeguard your messaging data and reduce productivity disruption in the event of a breakdown of your messaging system.

Progent also retains a staff of Cisco certified CCIE network consultants who are accessible online to provide advanced support for designing and troubleshooting your network infrastructure so it supports your BlackBerry system with a high degree of resilience, expandability, security, and maintainability. Cisco Certified Internetwork Experts are elite networking gurus who earn this top-level classification only as a result of strenuous examination by Cisco. CCIEs can handle even the most complex issues surrounding network architecture, configuration, repair, and service.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry wireless handsets, offering a single solution for handling key tasks like device installation, upgrades, and retirement while also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Exchange, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Configuration Help

BlackBerry Enterprise Server offers a variety of security options starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in adjusting levels of protection to match the special needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to select advanced security features and enable them wirelessly. Samples of these wirelessly selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a missing or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry Enterprise Server also offers flexibility in selecting mechanisms to prevent BlackBerry users from installing or executing unsafe or unauthorized applications. Progent can assist you to select protective processes like:

  • List precisely what programs are permitted on the device
  • Block third-party software from using non-volatile memory on the BlackBerry device
  • Determine which functions third-party applications can access on the smartphone
  • Restrict the kinds of access third-party software running on the BlackBerry smartphone can initialize
  • Block all third-party software from being loaded or executed on the device

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the MDS and IM, install access control lists, control Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs analysis, system architecture, roll-out planning and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a wireless system that meets your IT budget and supports your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and physical components meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Consultant
To ask Progent about technical expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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