Fast Online Help for Des Moines IT Networks
Immediate Phone Help for Des Moines NetworksFor companies in Des Moines or anywhere in the state of Iowa, Progent provides remote help for computer systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. This reduces immediate costs since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast solutions manage to end up as large bills. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your company's computer system remotely without violating system security.

Progent's advanced service database system keeps comprehensive documentation for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of all help rendered to each customer by every consultant. This database of anomalies and solutions is structured as a readily exploitable support database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's online service experts are able to find optimal resolutions in the least time.

Online support services offered by Progent to companies in Des Moines and throughout the state of Iowa include:

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the money or time to create an internal Call Center but who want fast response from a reliable Help Desk with professional phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or improving your existing organization, evaluating or modifying Help Desk Call Center application software to meet the special demands of your business, or adding occasional phone support personnel to supplement your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology consultants gives your workers in Des Moines or anywhere in the state of Iowa rapid communication with a dependable technical support group with years of background providing phone help and online diagnostics for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's policy is to resolve rather than just report IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based advanced consulting support and training in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. For more information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Des Moines, or anywhere in the state of Iowa, remote network monitoring support centered around Microsoft System Center Operations Manager, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By anticipating emerging issues before they result in crashes, automated monitoring can ward off stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows environments, or systems that support a mix of OS platforms.
How Your Des Moines Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Des Moines or anywhere in the state of Iowa, Progent's online network support engineers can deliver expert and affordable system support the moment your business needs it. Long experience providing online tech support has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Des Moines company relies on a regular freelance support technician or employs a full time IT staff that can deal with ordinary network problems, Progent’s Microsoft certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to solve sudden system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Companies in Des Moines
Progent's online support services allow your Des Moines business to have the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most companies in Des Moines and throughout Iowa, local computer service resources, whether made up of outside consultants or an internal maintenance staff, can handle typical technical problems. On the other hand, major troubles can strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's online support specialists offer a convenient, fast, and economical solution to augment your regular resources and to convey useful knowledge to improve your capability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. While independent consultants carry smaller internal costs than larger support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your network remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically start with an information system implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get piled onto a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built environments need proper analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to offer the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complicated maze of technology alternatives available for promoting business growth and improving productivity. They do not need a network consultant who is motivated to sell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent can provide in-depth expertise for Microsoft’s leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.