Fast Online Support for Des Moines Computer Networks
Immediate Online Support for Des Moines NetworksFor organizations located in Des Moines or anywhere in the state of Iowa, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced technology needed to solve the majority of network issues rapidly. Efficient support lowers direct costs because service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. Unlike many online service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid situations where fast solutions manage to end up as big invoices. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the highest level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your system remotely without violating network security.

Progent's advanced service database system maintains thorough documentation describing the support that Progent's customers have received. Progent's team consultants have the benefit of the details of support provided to each client by any Progent engineer. This database of trouble tickets and responses is structured as a quickly accessible internal database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and allow fast access to manufacturers' internal product engineers so Progent's online consulting experts can find the most efficient solutions promptly.

Remote technical support services offered by Progent to companies in Des Moines and anywhere in the state of Iowa include:

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for companies who lack the budget to build and maintain an in-house Call Center but who want quick response from a dependable Help Desk with proficient phone support as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or enhancing your existing one, identifying or customizing Help Desk software to handle the particular demands of your company, or adding occasional online personnel to work with your in-house Help Desk Call Center team during unusually busy events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology experts gives your workers in Des Moines or anywhere in the state of Iowa instant access to a reliable network service group with extensive background offering telephone-based support and online diagnostics for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a significant driver of business productivity, and Progent's target is to fix rather than just annotate technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team can supply phone-based advanced engineering support and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Excel. To find out more concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Support
    Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, remote network and server monitoring support centered around Microsoft System Center Operations Manager, customized by Progent for your environment so that your computer support is proactive rather than reactive. By exposing emerging issues before they expand into downtime, proactive monitoring can ward off inconvenient and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or environments powered by a mix of OS platforms.
How Your Des Moines Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Des Moines or throughout the state of Iowa, Progent's phone-based network support specialists are ready to provide professional and economical system support the instant your business needs it. More than 15 years of providing remote repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Des Moines business deals with a regular freelance support technician or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected network crises or especially complicated integration problems.

Features of Progent's Remote Network Services for Des Moines
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer offices in Des Moines or anywhere in the state of Iowa unparalleled leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

  • Fast Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Des Moines and is also ideal for customers in more remote areas of Iowa that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and continuing education.

  • By the Minute Rates to Reduce Costs
    Progent offers online support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for online service and imposes no monthly subscription fee for services provided during normal working hours. This protects you from paying big invoices for routine repairs.

  • Availability of Cisco Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers help from authorized professionals who have experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
    Dynamics GP Consulting and Programming
    Microsoft Office Project Training
    Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Application Development and Microsoft SQL 2014 Software Programming and Debugging
    Oracle DBA Services and Software Programming
    MySQL Project Management and Software Development
    Apple Mac Support
    Amazon MWS Application Development

    By offering a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that meet the unique needs of your business.

  • Advanced Remote Access Tools
    Protected online connectivity allows Progent's support experts to observe precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art remote access software and experienced engineers together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated network tracking.

  • Support for Mainstream VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • Round-the-Clock Support for Maximum System Uptime
    For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network availability.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the forefront of IT service, executing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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