Fast and Affordable Remote Troubleshooting for Des Moines IT Networks
Immediate Online Consulting for Des Moines NetworksFor organizations in Des Moines or anywhere in the state of Iowa, Progent offers online help for networks based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes manage to end up as major tabs. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and proven processes which ensure the highest degree of efficiency for remote technical support and troubleshooting for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your computer system remotely without breaching network security.

Progent's proven service database system keeps comprehensive records for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each Progent customer by any consultant. This archive of anomalies and solutions is stored as an easily retrievable internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service experts can come up with optimal solutions in the least time.

Online technical services provided by Progent to clients in Des Moines and throughout the state of Iowa include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the money or time to assemble and manage an in-house Call Center but who require quick response from a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation option to resolve the most difficult computer system problems, or be available in those instances when your ordinary support engineers are swamped.

    Progent's Call Center staff of veteran information technology professionals offers your workers in Des Moines or anywhere in the state of Iowa quick contact with an efficient technical support group with extensive experience delivering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's aim is to solve instead of just record technical issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, Office Project, MS Office Word, and Excel. For more information concerning Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive and automated. By uncovering possible problems before they result in crashes, proactive monitoring can ward off stressful and expensive information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows systems, or systems based on multiple platforms.
How Your Des Moines Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Des Moines or anywhere in the state of Iowa, Progent's online network support specialists are ready to deliver expert and affordable system support the moment your company has to have it. Long experience providing remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Des Moines business deals with a regular freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to fix sudden system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Des Moines
Progent's remote network troubleshooting services enable your Des Moines organization to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Des Moines and throughout Iowa, local network support providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of network problems. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call support professionals give you a convenient, fast, and affordable way to augment your regular resources and to transfer valuable information to improve your capability to deal with future problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance service people carry less overhead than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically start with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such badly built systems require proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses require guidance and technical training to navigate through an ever more complex array of product options capable of promoting business success and improving productivity. Businesses hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT support, performing a wide variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.