Fast and Affordable Online Support for Des Moines Computer Networks
Immediate Online Consulting for Des Moines SystemsFor businesses in Des Moines or anywhere in the state of Iowa, Progent offers online support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. This lowers direct costs because solutions require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to access your network without compromising corporate security.

Progent's sophisticated technical support reporting system stores thorough documentation for all support that Progent's customers have received. Progent's team service personnel have access to the history of support delivered to every customer by every Progent consultant. This database of problems and responses is organized as a readily searchable support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.

Online technical services provided by Progent to customers in Des Moines and anywhere in the state of Iowa include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to support an in-house Help Desk Call Center but who want fast response from an effective Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless supplement to your current Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation resource to handle the toughest network challenges, or be ready in overflow situations when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of veteran network experts provides your customers in Des Moines or anywhere in the state of Iowa quick communication with an effective technical support resource with extensive background delivering telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to business efficiency, and Progent's aim is to resolve and not just report technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Des Moines, or anywhere in the state of Iowa, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into downtime, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or systems that incorporate a combination of platforms.
How Your Des Moines Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote help with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Des Moines or anywhere in the state of Iowa, Progent's phone-based computer support specialists can deliver effective and cost-effective IT help the moment your business requires it. Long experience providing online repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Des Moines business deals with a regular freelance consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Des Moines
Progent's online IT consulting services enable your Des Moines organization to experience the benefits of timely, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Des Moines or anywhere in Iowa, local computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with typical technical problems. However, major troubles can strike when local support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service specialists give you an easy, fast, and economical way to augment your local resources and to transfer valuable information to improve your ability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance consultants. While freelance service people have smaller overhead than big consulting companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of fallback help may force your business to go without help during an emergency. As your company expands, network unavailability and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture that can deliver the stable foundation to meet critical business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies need advice and technical training to navigate through an ever more complicated array of technology options capable of promoting business growth and improving efficiency. Businesses do not need a computer engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 integration, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to each customer. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.