Immediate Online Technical Support for Des Moines IT Networks
Fast Phone Technical Support for Des Moines SystemsFor organizations in Des Moines or anywhere in Iowa, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network problems rapidly. Efficient support reduces direct costs because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Technical Support Tools
Over the years, Progent has refined an arsenal of customized technologies and proven processes which permit the maximum degree of effectiveness for remote consulting and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your company's network remotely without violating network security.

Progent's proven customer support database application includes thorough records for the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to each client by every Progent consultant. This history of anomalies and responses is stored as a quickly searchable proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and formal relationships with major vendors such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to determine the best resolutions in the least time.

Online support services available from Progent to customers in Des Moines and anywhere in the state of Iowa include:

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the resources to assemble and manage an in-house Help Desk but who want quick response from an efficient Help Desk with professional phone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for complex network challenges, or be ready in those circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Des Moines or anywhere in the state of Iowa rapid access to an effective network service group with years of experience offering telephone-based help and online troubleshooting for networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a major contributor to company efficiency, and Progent's goal is to fix rather than merely annotate IT issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply remote professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office Word, and Excel. To learn more about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.

  • Remote Network Monitoring Services
    Progent offers businesses in Des Moines, or anywhere in the state of Iowa, remote computer system monitoring support powered by Microsoft System Center Operations Manager, configured by Progent for your business so that your IT support is proactive rather than reactive. By exposing possible issues before they cause downtime, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or environments that support multiple OS platforms.
How Your Des Moines Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Des Moines or throughout the state of Iowa, Progent's online computer support specialists can deliver professional and affordable IT support whenever your business needs it. More than 15 years of offering remote tech support has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Des Moines company relies on a local independent consultant or employs a full time IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to deal with sudden system crises or especially complex integration projects.

Features of Progent's Remote Network Support for Des Moines
Progent's online help, remote troubleshooting, system security consulting, and system management services offer businesses in Des Moines or anywhere in the state of Iowa the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

  • Fast Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Des Moines and is also ideal for networks in more remote regions of Iowa that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going training.

  • By the Minute Billing to Reduce Expenses
    Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone help and requires no monthly retainer for services delivered during regular business hours. This protects you from facing big invoices for quick fixes.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent can provide the services of on-staff specialists who have expertise in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting support for critical application areas. Help available from the Application Experts Team includes:
    Microsoft Dynamics GP/Great Plains Support and Customization
    Microsoft Project and Project Online Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Application Design and SQL Server 2014 Software Development and Debugging
    Oracle Database Administration and Software Development
    MySQL Database Administration and Software Programming
    Mac Help
    Amazon Marketplace Web Service Application Development

    By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that meet the special requirements of your company.

  • Sophisticated Online Connectivity Software
    Secure online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that could otherwise demand a costly onsite visit. Cutting-edge remote access software and expert engineers combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.

  • Compatibility with Leading VPN Products
    Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • Round-the-Clock Service for Maximum System Availability
    For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are designed specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT support, executing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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