Even if your Des Moines office relies on a local independent consultant or maintains a full time organization that know how to deal with the majority of computer issues, Progent’s Microsoft certified consultants provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially tough integration problems.

Details of Progent's Remote Network Support for Des Moines
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give small companies in Des Moines or anywhere in the state of Iowa unparalleled leverage for your support investment. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center support and system management, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

• Immediate Phone Access to Microsoft Certified Experts
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small businesses in Des Moines and is also ideal for customers in geographic areas of Iowa that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going education.

• Per Minute Rates to Reduce Expenses
  Progent provides online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and requires no ongoing subscription fee. This protects you from facing big bills for routine repairs.

• Access to Cisco Certified Network Architecture Experts
  As a Certified Partner for Cisco Systems, Progent can provide the services of on-staff professionals who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Specialists Consulting
  Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts staff covers:
  • Great Plains Software Support and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Expertise
  • Microsoft Excel Consulting
  • MS Office Expertise
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Apple Mac Consulting
  By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that fit the special requirements of your company.

• Sophisticated Remote Access Tools
  Protected online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise demand a costly personal service call. Effective online connectivity tools and experienced technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and remote network tracking.

• Compatibility with Leading VPN Gateways
  Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• Round-the-Clock Support for High Network Availability
  For small offices with mission-critical applications, Progent can provide round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are intended specifically for budget-constrained small offices whose clients need instant access to a Help Desk service with expert phone support and full escalation capability.

Benefits of Progent's IT Support for Small Offices in Des Moines
Progent's remote network troubleshooting services enable your City# small company to realize the advantages of timely, world-class network support without the expense of maintaining an in-house IT organization. Your network will acquire greater business value by being increasingly available, efficient, and secure. Benefits to your business include:

• Convenient remote expansion of your on-site IT resources
  With most small companies in Des Moines and throughout Iowa, local network support providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles may strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call service experts give you an easy, quick, and affordable solution to supplement your regular help and to pass on useful information to increase your capability to handle downstream issues locally.

• Reduced Dependence on Freelance Consultants
  For network support, small offices often rely on individual freelance consultants. Although independent service people have less overhead than big service organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your company expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your network is always up and running.

• Build a Solid Basis for Smooth Growth
  Small organizations often start with an information architecture created on a modest budget. Without a strong infrastructure, band-aid repairs often get piled on top of a shaky foundation. When a company grows, stability and expandability issues can impede the success of the business. Such poorly built systems need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle critical business requirements and ease downstream expansion.

• Interact with Problem Solvers Rather Than Product Sellers
  Small organizations require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a small business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of technical experience, fine tuned support software, and understanding of corporate IT enable small businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over=stretched internal resources.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Complete Line of Server Platforms
  Progent offers in-depth support for Microsoft’s leading server products with services that include Windows 2003 consulting, Microsoft Windows 2000 Server upgrades, Windows NT Server migration, Exchange 2003 Server consulting, Exchange Server 5.5 and Microsoft Exchange Server 2000 upgrades, and Microsoft SQL 2005 consulting.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for quick repairs so you won't be tempted to permit less critical problems to fester.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of detailing and organizing service activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. This package causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.