Immediate Online Support for Des Moines Computer Systems
Immediate Phone Consulting for Des Moines NetworksFor businesses located in Des Moines or anywhere in the state of Iowa, Progent offers remote support for networks powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve most information system problems rapidly. This lowers direct costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike typical remote support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and proven processes which permit the maximum level of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to access your company's environment without violating network security.

Progent's advanced customer support database application keeps detailed records of the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance rendered to every customer by every Progent engineer. This history of issues and repairs is organized as a readily searchable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close partnerships with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the best solutions in the least time.

Online support available from Progent to customers in Des Moines and anywhere in the state of Iowa include:

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the money or time to create an internal Help Desk but who require quick response from a dependable Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center software products to address the special demands of your company, or providing occasional online staff to work with your in-house Help Desk Call Center group to handle demanding situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network professionals provides your customers in Des Moines or anywhere in the state of Iowa rapid communication with an efficient technical support group with years of background delivering phone support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to solve and not just annotate technical issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Project, MS Word, and Excel. To find out more concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Services.

  • Online Network Monitoring Support
    Progent offers companies in Des Moines, or anywhere in the state of Iowa, online computer system monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into crashes, system monitoring can ward off stressful and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows networks, or environments that incorporate multiple operating systems.
How Your Des Moines Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Des Moines or throughout the state of Iowa, Progent's online network support engineers are ready to deliver expert and economical IT support the moment your organization needs it. More than a decade of providing remote tech support has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair network problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Des Moines office relies on a local independent consultant or maintains a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Des Moines
Progent's online IT consulting services allow your Des Moines company to realize the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Des Moines and throughout Iowa, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can resolve typical network problems. On the other hand, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support specialists provide an easy, fast, and affordable solution to supplement your local help and to convey valuable knowledge to increase your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses often rely on independent freelance consultants. While freelance consultants have smaller overhead than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may force your company to go without assistance during an emergency. As your network grows, network downtime and problems with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network is always available.

  • Build a Solid Foundation for Smooth Expansion
    Businesses often start with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, stability and scalability issues can impede the success of the business. Such badly built environments require careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the stable foundation to meet vital business requirements and ease future growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of product options available for promoting business growth and improving efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class expertise for Microsoft’s leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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