Immediate Remote Help for Des Moines Computer Systems
Immediate Phone Technical Support for Des Moines NetworksFor organizations located in Des Moines or anywhere in Iowa, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools required to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike typical online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast fixes somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-tested processes which promote the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your computer system without violating network security.

Progent's proven service database system stores extensive histories describing all support that Progent's customers have received. Progent's staff engineers have access to the history of assistance rendered to every Progent customer by any consultant. This archive of trouble tickets and resolutions is structured as a quickly retrievable support database that enables Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and formal partnerships with important technology companies such as Cisco and Microsoft make available other vast technical databases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting experts can find optimal solutions quickly.

Online technical support services available from Progent to clients in Des Moines and throughout the state of Iowa include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a line of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. These services cover all critical facets of information technology such as email content filtering, security and compliance, backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who lack the budget to build and maintain an internal Help Desk but who need fast response from a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk application software to handle the special demands of your company, or adding temporary online staff to supplement your existing Call Center team to handle unusually busy scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network experts offers your clients in Des Moines or anywhere in the state of Iowa immediate contact with a reliable network service group with years of background providing phone help and remote diagnostics for networks powered by Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a major contributor to company success, and Progent's aim is to solve and not just report technical issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By detecting possible issues before they expand into network outages, automated monitoring can head off inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft systems, or systems that incorporate multiple OS platforms.
How Your Des Moines Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Des Moines or anywhere in the state of Iowa, Progent's online computer support engineers can provide effective and affordable system help the moment your company needs it. Long experience providing remote repair services has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Des Moines business has a local freelance consultant or employs a full time IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden network crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Des Moines
Progent's remote IT consulting services enable your Des Moines company to realize the benefits of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by being increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Des Moines or anywhere in Iowa, nearby computer service resources, whether made up of outside consultants or an in-house IT staff, can handle typical technical issues. However, serious problems can occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service personnel. In these situations, Progent's on-call service specialists provide an easy, fast, and economical way to supplement your local resources and to convey useful information to increase your ability to handle future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies often rely on individual freelance service providers. Although freelance consultants have smaller overhead than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your business expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your network stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built systems require proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a network infrastructure able to provide the stable foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complicated array of technology alternatives available for promoting business growth and enhancing efficiency. They do not need a network engineer who is trying to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every client. The discipline of detailing and organizing service records results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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