Immediate Remote Technical Support for Des Moines UNIX or Linux NetworksFor small and midsize businesses in Des Moines or anywhere in Iowa, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services offer exceptional value because they are equipped with the practical background and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you receive. In contrast to many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the highest level of effectiveness for online consulting and troubleshooting for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's online support team to access your network remotely without violating system security.

Progent's sophisticated customer support database system stores extensive histories of the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of services rendered to each client by any Progent consultant. This history of problems and solutions is organized as an easily searchable support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone services in Des Moines or anywhere in Iowa or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's remote network support experts offer certified skills in a comprehensive set of technologies. This wide range of IT skills enables Progent's consultants to tackle practically any crisis that may take place in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to customers with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants.

Online services provided by Progent to companies in Des Moines and anywhere in the state of Iowa include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a wide spectrum of computer technology such as system architecture, email systems, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Des Moines, IowaThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn challenges surrounding network infrastructure design, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise permits them to solve the most difficult problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few support providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network infrastructure problems that are impacting worker productivity but are beyond the scope of your regular IT support personnel. Progent's CCIE consultants can interface to your computer system using sophisticated remote support technology to perform fast, safe, and affordable analysis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN products.

  • Certified Windows Experts
    MS Windows Expertise for Des Moines, IowaProgent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote PC desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified System Security Engineers for Des Moines, IowaProgent's accredited CISM and CISSP security consultants can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recuperate rapidly after a serious penetration. Security support services available from Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who lack the money or time to create an in-house Call Center but who require fast response from an efficient Help Desk with professional phone support as well as the available expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless supplement to your established Helpdesk team. Progent's Virtual Call Center can operate as an escalation alternative for complex network problems, or be available in overflow instances when your ordinary service providers are too busy.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your established organization, evaluating or enhancing Help Desk Call Center software to handle the special needs of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk group to deal with demanding events such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of experienced information technology professionals offers your workers in Des Moines or anywhere in the state of Iowa immediate assistance from a reliable support group with substantial experience offering telephone-based help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a major enabler of business performance, and Progent's intent is to fix instead of merely record network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff provides online professional consulting expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Excel. To read additional information on Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac experts can support the creative facets of Apple Mac systems by delivering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or environments that support a variety of platforms.

How Your Des Moines Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

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