Immediate Online Technical Support for Des Moines UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Des Moines or anywhere in Iowa, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's online support services offer excellent value due to the fact that they have the practical experience and the sophisticated technology to solve most network issues quickly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management.

Progent's pricing model for remote help is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. Unlike many remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently results in your business conserving money.

Progent's Remote Service Technologies
Over time, Progent has developed an array of customized technologies and field-tested methodologies that promote the highest degree of efficiency for online help and repair for small business IT systems. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to link to your system without breaching corporate security.

Progent's advanced technical support database system includes extensive documentation for all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help provided to each Progent client by every engineer. This history of trouble tickets and responses is structured as a quickly searchable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's phone support in Des Moines or anywhere in Iowa or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's phone-based network support experts have credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to manage practically any problem likely to crop up in a small or midsize business network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-operating system networks, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP specialists, and ISSAP consultants.

Online technical support services available from Progent to companies in Des Moines and anywhere in the state of Iowa include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services cover a wide array of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Des Moines, IowaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a person's network technology skills at the master level. Cisco qualified CCIEs know how to handle even the most intractable problems occurring in network design, deployment, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise allows them to solve even the most complex problems quickly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent support for serious network infrastructure problems that are hurting worker efficiency but are beyond the scope of your regular computer service resources. Progent's Cisco CCIE consultants can communicate with your computer system via the latest on-line troubleshooting tools to perform efficient, safe, and economical analysis and repair. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified MS Windows Support
    MS Windows Expertise for Des Moines, IowaProgent's Microsoft-qualified remote support professionals can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of support professionals who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a full range of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Engineers for Des Moines, IowaProgent's certified CISSP and ISSAP network security engineers can provide a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small businesses who lack the money or time to support an internal Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless extension of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the most difficult technical challenges, or be available in those circumstances when your other resources are swamped.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center software products to handle the special requirements of your business, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center team during demanding events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network experts gives your workers in Des Moines or anywhere in the state of Iowa fast assistance from a reliable network service group with years of experience providing phone help and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a solid driver of company efficiency, and Progent's intent is to resolve rather than merely record network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac professionals can support the artistic elements of Macintosh environments by offering phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a range of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio/video or configuring an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your network support is proactive and automated. By exposing possible trouble spots before they cause downtime, system monitoring can minimize inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or networks that support multiple OS platforms.

How Your Des Moines Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.

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