Urgent Online Support for Des Moines UNIX, Linux, or Solaris SystemsFor small businesses located in Des Moines or anywhere in the state of Iowa, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent value because they have the real-world experience and the advanced technology to solve most network problems quickly. Efficient support lowers immediate costs because solutions take up a smaller number of billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for online support is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where quick fixes manage to turn into substantial bills. Progent's skill at solving technical issues efficiently results in your business spending less cash.

Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your computer system remotely without violating network security.

Progent's highly evolved service database system maintains comprehensive records for all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help provided to every client by every Progent engineer. This archive of problems and solutions is organized as an easily accessible proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Des Moines or anywhere in Iowa or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based support professionals have credentials in an extensive array of technologies. This broad scope of IT skills allows Progent's consultants to resolve almost any emergency that may crop up in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To support clients with multi-operating system networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based support available from Progent to small businesses in Des Moines and anywhere in the state of Iowa include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of computer technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Des Moines, IowaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience permits them to fix the most difficult problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Few support firms make CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can get immediate support for complex network infrastructure problems that are crippling worker productivity but are beyond the scope of your ordinary computer support group or consultant. Progent's Cisco CCIE support experts can tie into your network using sophisticated on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.

  • Certified MS Windows Experts
    Microsoft Windows Expertise for Des Moines, IowaProgent's Microsoft-certified online service experts can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Qualified System Security Specialists for Des Moines, IowaProgent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recover rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special projects that small companies often request. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk programs for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller companies who lack the resources to support an in-house Call Center but who require fast communication with a reliable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the most difficult technical challenges, or be ready in hectic instances when your regular resources are swamped.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center application software to meet the particular demands of your business, or providing temporary online staff to work with your internal Call Center team during high-demand events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network professionals offers your clients in Des Moines or anywhere in the state of Iowa rapid communication with a reliable network service resource with substantial background providing phone consulting and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's goal is to resolve instead of just track network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To find out more information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac experts can nurture the creative facets of Mac environments by providing phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or setting up an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, online network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By detecting emerging problems before they grow into downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a mix of platforms.

How Your Des Moines Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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