Fast Remote Support for Des Moines UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Des Moines or anywhere in the state of Iowa, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network problems rapidly. This lowers direct expenses since service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and distracted executives.

Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at dealing with technical issues quickly results in your company saving money.

Progent's Online Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the highest degree of efficiency for remote consulting and repair for small and midsize company information networks. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your network without breaching network security.

Progent's sophisticated technical support reporting application stores extensive histories of the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of services rendered to every customer by every engineer. This archive of trouble tickets and solutions is organized as an easily exploitable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's remote support in Des Moines or anywhere in Iowa or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to tackle virtually any crisis that may crop up in a small or midsize business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.

To help companies with multi-platform networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based support services available from Progent to companies in Des Moines and anywhere in the state of Iowa include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a broad spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving problems within UNIX/Linux systems powered by leading versions of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Consultants for Des Moines, IowaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable challenges surrounding network design, installation, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or locating program updates. CCIEs provide exceptional value since their deep experience allows them to fix the most intractable problems quickly. In typical instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can get timely assistance for complex network problems that are crippling worker productivity but are not within the scope of your ordinary network service group or consultant. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Windows Experts
    Windows Expertise for Des Moines, IowaProgent's Microsoft-certified online support professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop support services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Certified Network Security Consultants for Des Moines, IowaProgent's certified CISSP and ISSAP security consultants can provide a variety of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recuperate quickly after a damaging breach. Security solutions available from Progent cover in depth security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small companies with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who don't have the budget to build and maintain an in-house Call Center but who want fast communication with a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent supplement to your current Call Center team. Progent's Virtual Help Desk can operate as an escalation option to handle the most difficult network challenges, or be ready in overflow instances when your ordinary service providers are too busy.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk Call Center or revamping your current organization, selecting or enhancing Call Center software products to meet the special demands of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center resources during demanding scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology experts offers your clients in Des Moines or anywhere in the state of Iowa quick communication with a reliable support group with years of experience offering phone help and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's goal is to solve and not just record technical issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To read more information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the artistic aspect of Mac systems by offering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or integrating an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers companies in Des Moines, or anywhere in the state of Iowa, online network monitoring services based on MS Operations Manager network monitoring, customized by Progent to accommodate your environment so your IT maintenance is proactive and automated. By exposing potential problems before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.

How Your Des Moines Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.