Immediate Phone Support for Des Moines UNIX, Linux, or Sun Solaris SystemsFor small companies in Des Moines or anywhere in the state of Iowa, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage because they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike many online support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as substantial bills. Progent's penchant for solving problems efficiently results in your business saving cash.

Progent's Remote Service Technologies
Over time, Progent has refined an array of customized tools and proven processes which permit the highest level of efficiency for remote engineering help and repair for small and midsize business IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's online support team to access your system without breaching network security.

Progent's sophisticated technical support database application stores thorough histories for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance provided to each Progent client by any consultant. This history of anomalies and resolutions is stored as a readily exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to other massive support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the best solutions quickly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Des Moines or anywhere in Iowa or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote technical service experts have certified skills in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to tackle almost any emergency that may crop up in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To help companies with mixed-platform environments, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based technical support services provided by Progent to clients in Des Moines and throughout the state of Iowa include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of information technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Engineers for Des Moines, IowaThe Cisco CCIE certification is the highest recognition for network professionals, and validates a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most difficult problems associated with network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. CCIEs represent an exceptional value because their broad experience enables them to resolve even the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get timely support for severe network infrastructure issues that are impacting business productivity but are not within the experience of your local IT service providers. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of sophisticated remote troubleshooting technology to perform fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.

  • Authorized MS Windows Experts
    MS Windows Support for Des Moines, IowaProgent's Microsoft-certified online support professionals can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full array of online desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Certified System Security Specialists for Des Moines, IowaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover rapidly following a damaging breach. Security consulting services available from Progent include: thorough security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for smaller companies who lack the budget to support an in-house Help Desk Call Center but who need quick response from an effective Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk can operate as an escalation resource to handle the toughest network issues, or be available in overflow instances when your other service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or revamping your current one, evaluating or modifying Help Desk software to handle the unique requirements of your corporation, or adding temporary online staff to work with your internal Help Desk Call Center team to handle demanding scenarios such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Des Moines or anywhere in the state of Iowa fast assistance from an effective support group with extensive background delivering phone consulting and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to company efficiency, and Progent's intent is to solve and not just record IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the artistic facets of Apple Mac computing by providing remote help support and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Des Moines, or anywhere in the state of Iowa, online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of platforms.

How Your Des Moines Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.