UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for Des Moines Small Business IT Networks
For small businesses in Des Moines or anywhere in Iowa, Progent provides 24x7 online technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. Efficient support lowers immediate costs because solutions take up fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions manage to end up as big bills. Progent's skill at handling problems quickly results in your business saving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and troubleshooting for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your system without compromising system security.
Progent's highly evolved technical support reporting system maintains thorough histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support rendered to every customer by every consultant. This database of problems and responses is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and formal relationships with key vendors including Cisco and Microsoft permit access to other massive technical databases and to manufacturers' in-house product engineers so Progent's online consulting specialists are able to come up with the best solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's remote support in Des Moines or anywhere in Iowa or to find out additional information about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive array of technologies. This broad range of IT skills permits Progent's consultants to address virtually any problem likely to crop up in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
Online support provided by Progent to clients in Des Moines and throughout the state of Iowa include:
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services address a wide spectrum of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving The Cisco CCIE certification is the highest recognition for network professionals, and indicates an individual's network technology skills at the expert level. CCIEs can handle even the most intractable challenges surrounding network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most difficult problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can receive immediate help for complex network issues that are lowering worker efficiency but are not within the scope of your regular network support personnel. Progent's CCIE consultants can tie into your network by means of advanced remote troubleshooting technology in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs have assistance with all of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts Progent's Microsoft-certified online service engineers can provide computer system repair and IT assistance for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner consulting firm and can provide your company the services of support professionals who can show you how to deploy, support and manage the entire family of MS Servers such as MS Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Small Business Server, Exchange Server, Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Experts Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quicky after a damaging penetration. Security solutions available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs that small companies frequently request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
Help Desk Services
Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for small organizations who don't have the money or time to create an internal Help Desk Call Center but who want fast access to a reliable Help Desk with professional phone assistance as well as the ability to escalate complex tasks to high-level consultants.
Progent’s Virtual Call Center is designed for larger companies and acts as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation resource for the toughest network issues, or be available in hectic situations when your other support engineers are swamped.
Progent's Help Desk consulting services can aid you in building an effective new Call Center or improving your established organization, identifying or modifying Call Center application software to meet the particular demands of your business, or adding occasional online staff to work with your internal Help Desk group to deal with demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your computer users in Des Moines or anywhere in the state of Iowa rapid communication with a large technical support resource with extensive background delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's policy is to solve instead of simply report network problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Excel. To learn more information concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the imaginative components of Apple Mac systems by delivering remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Des Moines, or anywhere in the state of Iowa, remote network and server monitoring support powered by Microsoft Operations Manager, enhanced by Progent for your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they cause network outages, remote monitoring can ward off stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or environments that incorporate a variety of platforms.
How Your Des Moines Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or e-mail information@progent.com.
Microsoft Windows Server 2008 is a major step forward in making information networks more protected and available, simpler to virtualize and administer, faster, and able to offer an improved environment for web publishing. Progent can help your business get the most from the improvements incorporated into Windows Server 2008 by providing certified consulting, troubleshooting, education, temporary staffing, network monitoring, and security engineering services.
Progent’s Cisco Voice Over IP professionals can provide experienced evaluation, integration and support services for Cisco VoIP technology. Cisco Architecture for Voice Video and Integrated Data platform provides the infrastructure and tools for creating a seamless integrated system that can manage voice, video, and data traffic simultaneously. AVVID offers this functionality while preserving a high level of network availability, Quality of Service, and protection. Important benefits of IP communications solutions based on Cisco AVVID VoIP architecture include a versatile, open migration ability that permits you to choose IP Communications solutions that address your existing requirements, while offering a smooth route for accelerating IP adoption, Quality of Service mechanisms that help deliver high voice quality through close control of delay, loss and jitter, and network administration products that provide system administration, operations, repair, configuring, fault tracking, and element management. Progent’s Cisco-qualified technology consultants can show you how to implement a robust Voice over IP solution based on Cisco IP PBX and Cisco IP Telephony technology. Progent’s VoIP experts can help you pick and install Cisco software that makes sense for your small or medium size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Microsoft Windows Server Update Services enables network managers to deploy and track the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support personnel can fully and easily manage the installation of updates that are published through Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server 2003 requires an IT consultant with hands-on expertise and extensive experience in designing and implementing cohesive end-to-end business technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into SBS 2003 and Microsoft SBS 2000. This expertise assures you success in installing, managing, and servicing IT environments powered by the Microsoft SBS suite of servers and programs.
The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of support in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also help you with designing, deploying, administering and troubleshooting powerful information technology applications based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's certified engineers provide computer help and network consulting services for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete family of Microsoft server platforms. Progent's migration, integration, management, and support expertise for Exchange 2003 Server include planning, installation, documentation, onsite and remote technical support, Help Desk outsourcing, certified security evaluation, and comprehensive network management outsourcing.
Microsoft Virtual Server 2005, hosted on the Windows Server 2003 platform and based on technology first developed by Connectix, provides the performance needed to carry out hardware reduction, application upgrade, and server quarantine tasks through virtualization technology in an enterprise-class computing environment with advanced expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to improve operational efficiency in application programming and testing, migration from legacy line-of-business applications, and hardware consolidation. Progent's professional Virtual Server consultants can help your IT staff to evaluate and deploy Microsoft Virtual Server.
Progent can provide companies in Northern California and select cities across the U.S. with an expert familiar with the latest features of MS Office Word 2007 and 2003. An engineer from Progent's Experts Team can help you incorporate MS Word's productivity enhancing components into the operations of your business, help with designing templates and writing time-saving macros, or provide 1-on-1 training to keep your company up to speed on Microsoft Office Word 2007 and 2003. Progent's engineers can help your business integrate and maintain a safe, high-availability network and communications foundation to run your MS Word solutions.
Expert Microsoft Certified Web Site Programming Firm Engineer
If you want to update your production web site, create internal websites for applications such as human resources or employee education, establish a powerful web presence for a new business, or write line-of-business, data-driven custom web solutions, Progent can provide skilled and experienced web designers. Progent's consultants can also help you build and maintain a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web tools.
Medium-size businesses can derive all the advantages of Microsoft's MOM and have quick availability of Progent’s Microsoft and Cisco qualified IT support experts. With Progent's economically priced network service programs, medium-size organizations can choose a basic MOM-based co-sourcing package with network monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online service. For companies with line-of-business applications who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent supports MOM 2005 and MOM 2000 to provide medium-size company information systems world-class reliability, protection and productivity.
For small businesses in Des Moines or anywhere in Iowa, Progent provides 24x7 online technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and diagnostic jobs.
The Cisco CCIE certification is the highest recognition for network professionals, and indicates an individual's network technology skills at the expert level. CCIEs can handle even the most intractable challenges surrounding network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most difficult problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Progent's Microsoft-certified online service engineers can provide computer system repair and IT assistance for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quicky after a damaging penetration. Security solutions available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
