Immediate Phone Support for Des Moines UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Des Moines or anywhere in Iowa, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces direct expenses since service calls take up fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions manage to end up as major tabs. Progent's skill at dealing with technical issues quickly translates into your business conserving cash.

Progent's Remote Support Tools
Over time, Progent has refined a set of customized tools and field-tested methodologies that promote the maximum degree of effectiveness for online technical support and repair for small and midsize business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your company's system without breaching system security.

Progent's sophisticated service database application keeps extensive histories for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services provided to every client by any engineer. This archive of anomalies and repairs is structured as a readily accessible internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and formal relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's online service experts can find the best solutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's remote support in Des Moines or anywhere in Iowa or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based consulting experts offer credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's consultants to address almost any problem that may take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help businesses with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Online support provided by Progent to customers in Des Moines and throughout the state of Iowa include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a broad array of information technology such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for Des Moines, IowaThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and certifies an individual's networking knowledge at the master level. CCIEs can deal with even the most stubborn issues encountered in network planning, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs are an excellent cost-effectiveness because their deep expertise enables them to fix even the most difficult problems rapidly. In common instances, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few support organizations make CCIEs available to assist small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get immediate help for complex network infrastructure problems that are crippling worker productivity but are outside the scope of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network by means of advanced remote troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus VPN technology.

  • Certified Microsoft Windows Support
    MS Windows Expertise for Des Moines, IowaProgent's Microsoft-qualified online support engineers can deliver network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Qualified Network Security Engineers for Des Moines, IowaProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recover quickly after a damaging penetration. Security services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Support
    Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who don't have the budget to support an in-house Help Desk but who need fast access to a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless extension of your existing Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option to resolve the most difficult technical issues, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Call Center software to handle the unique requirements of your corporation, or providing temporary phone support staff to supplement your in-house Call Center group to handle demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran network consultants gives your customers in Des Moines or anywhere in the state of Iowa rapid assistance from an efficient technical support group with substantial experience delivering phone help and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's intent is to resolve rather than simply document technical problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote and in-depth consulting support and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications including CRM, Microsoft Project, MS Office Word, and MS Excel. To read additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by offering remote help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or building an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Des Moines, or anywhere in the state of Iowa, online network monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so that your computer support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, automated monitoring can ward off inconvenient and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.

How Your Des Moines Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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