Fast and Affordable Remote Support for Des Moines Information Networks
Fast Online Help for Des Moines SystemsFor businesses in Des Moines or anywhere in the state of Iowa, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and have access to the advanced tools needed to resolve most network issues quickly. Efficient support lowers direct expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast fixes somehow end up as major invoices. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies which promote the maximum degree of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's environment remotely without breaching system security.

Progent's advanced customer support database application maintains detailed histories of all support that Progent's customers have received. Progent's team consultants have the benefit of the history of services provided to every Progent customer by every consultant. This archive of issues and resolutions is stored as a quickly searchable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up additional massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service experts can come up with the best solutions in the least time.

Remote services offered by Progent to clients in Des Moines and anywhere in the state of Iowa include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the resources to build and maintain an internal Help Desk but who want fast access to an effective Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent supplement to your current Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult computer system problems, or be ready in overflow instances when your regular resources are too busy.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Des Moines or anywhere in the state of Iowa instant access to a reliable support group with extensive experience delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a key enabler of company success, and Progent's goal is to fix instead of just report network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your network support is proactive and automated. By exposing emerging trouble spots before they expand into downtime, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate multiple OS platforms.
How Your Des Moines Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Des Moines or throughout the state of Iowa, Progent's online network support specialists are ready to provide professional and affordable system support the instant your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Des Moines company deals with a regular independent consultant or employs a full time organization that can deal with typical network problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix sudden system emergencies or particularly challenging integration projects.

Features of Progent's Remote Computer Services for Des Moines
Progent's online support, Internet-based repair, system security expertise, and network management services give businesses in Des Moines or anywhere in the state of Iowa the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, refined remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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