Fast and Affordable Remote Help for Des Moines Information Networks
Urgent Phone Consulting for Des Moines SystemsFor businesses in Des Moines or anywhere in Iowa, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. This reduces immediate expenses because solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where fast fixes manage to turn into substantial tabs. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which permit the maximum level of effectiveness for online consulting and repair for IT systems of any size. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your company's network without breaching corporate security.

Progent's proven technical support reporting system maintains extensive documentation of all support that Progent's customers have received. Progent's team service personnel have access to the details of all help rendered to each client by every consultant. This database of issues and repairs is organized as an easily retrievable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Remote technical services provided by Progent to clients in Des Moines and anywhere in the state of Iowa include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to build and maintain an in-house Help Desk but who need fast access to a dependable Call Center with professional telephone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle complex computer system issues, or be ready in hectic situations when your other support engineers are overwhelmed.

    Progent's Help Desk team of experienced information technology experts offers your computer users in Des Moines or anywhere in the state of Iowa immediate communication with a large network service group with extensive experience providing phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to business success, and Progent's target is to resolve and not simply track technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so your IT support is proactive and automated. By spotting possible issues before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of operating systems.
How Your Des Moines Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Des Moines or anywhere in the state of Iowa, Progent's online network support specialists are ready to provide effective and economical system help whenever your organization has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Des Moines company works with a regular freelance support technician or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to handle sudden network crises or especially complicated integration problems.

Details of Progent's Remote Network Support for Des Moines
Progent's phone support, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Des Moines or throughout the state of Iowa unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Range of Servers
    Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of detailing and organizing service records allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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