Fast Remote Support for Des Moines IT Networks
Fast Phone Consulting for Des Moines SystemsFor businesses in Des Moines or anywhere in the state of Iowa, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most network issues rapidly. This reduces immediate costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor solutions somehow turn into large bills. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes which ensure the highest degree of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to link to your company's computer system without compromising system security.

Progent's powerful technical support database application keeps detailed documentation of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help delivered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is stored as a quickly exploitable proprietary database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online service experts can find optimal resolutions promptly.

Online technical support services offered by Progent to customers in Des Moines and anywhere in the state of Iowa include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the money or time to assemble and manage an in-house Help Desk but who want quick response from a reliable Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center application software to address the unique needs of your business, or adding occasional online staff to reinforce your existing Call Center resources to handle unusually busy situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your computer users in Des Moines or anywhere in the state of Iowa rapid assistance from a large technical support resource with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's goal is to solve instead of merely document IT issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team provides remote professional consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Des Moines, or anywhere in the state of Iowa, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into downtime, remote monitoring can minimize disruptive and costly service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows networks, or environments that support a combination of OS platforms.
How Your Des Moines Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Mac OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Des Moines or anywhere in the state of Iowa, Progent's online computer support specialists are ready to provide expert and economical IT support whenever your organization requires it. More than a decade of providing remote repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to fix network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Des Moines office deals with a regular freelance consultant or maintains a full time IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Offices in Des Moines
Progent's online support services allow your Des Moines organization to realize the benefits of immediate, world-class network support without the cost of managing an in-house IT staff. Your information system will acquire added business worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most organizations in Des Moines or anywhere in Iowa, local network service resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, IT crises may spring up when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support people. In these situations, Progent's online support specialists provide a convenient, quick, and economical solution to supplement your local help and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. Although freelance service people have less overhead than big support firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of backup help may require your business to go without help during an IT crisis. As your company expands, network downtime and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your network remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, stability and expandability issues can hinder the success of the business. Such badly designed systems require proper analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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