Fast Online Technical Support for Des Moines Computer Systems
Immediate Phone Help for Des Moines NetworksFor companies in Des Moines or anywhere in Iowa, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system problems quickly. This lowers immediate expenses since solutions require minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you pay only for the services that you receive. Unlike typical remote service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where fast fixes manage to end up as substantial bills. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to access your network remotely without breaching corporate security.

Progent's powerful service reporting application includes detailed documentation describing the service that Progent's clients have been provided. Progent's team service personnel have access to the history of services rendered to every customer by any consultant. This history of problems and resolutions is stored as a readily searchable support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up other vast support databases and allow quick access to vendors' internal engineering staff so Progent's online service specialists can find the most efficient solutions promptly.

Remote support services provided by Progent to companies in Des Moines and anywhere in the state of Iowa include:

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the money or time to build and maintain an internal Help Desk but who require fast response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a seamless reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation alternative for complex computer system challenges, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk team of seasoned network experts provides your clients in Des Moines or anywhere in the state of Iowa instant communication with an efficient support group with extensive experience delivering phone support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to business success, and Progent's policy is to solve and not merely annotate technical issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, MS Office Project, Office Word, and MS Office Excel. To find out more about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Des Moines, or anywhere in the state of Iowa, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By anticipating possible issues before they evolve into crashes, system monitoring can head off stressful and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or environments that incorporate multiple platforms.
How Your Des Moines Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Des Moines or throughout the state of Iowa, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT support whenever your company has to have it. More than 15 years of offering online repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Des Moines business relies on a regular freelance consultant or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to fix sudden system crises or especially tough integration problems.

Details of Progent's Remote Computer Services for Des Moines
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Des Moines or throughout the state of Iowa the greatest leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to each client. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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