Remote Computer Network Support Services for

Even if your Des Moines small business works with a regular freelance consultant or employs an in-house organization that can deal with typical network issues, Progent’s Microsoft certified engineers offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Services for Des Moines
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer small companies in Des Moines or anywhere in the state of Iowa the greatest leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

• Immediate Telephone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to small offices in Des Moines and is also ideal for networks in geographic regions of Iowa that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad range of Microsoft support tools, service information, and continuing education.

• Per Minute Rates to Reduce Expenses
  Progent offers remote help on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for online support and imposes no monthly retainer. This keeps you from paying big invoices for quick repairs.

• Availability of Cisco Network Architecture Specialists
  As a Registered Partner for Cisco, Progent can provide help from authorized professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Specialists Team
  Progent's basic consulting services include system integration, MS Exchange consulting, corporate security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Support available from the Application Experts Team includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft CRM Consulting
  • Microsoft Project Expertise
  • Microsoft Office Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Apple Macintosh Integration
  By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that align with the special requirements of your company.

• Advanced Remote Connectivity Tools
  Secure online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce quick solutions to issues that might otherwise require a costly personal visit. Effective online connectivity software and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.

• Support for Mainstream VPN Gateways
  Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

• Round-the-Clock Service for High Network Uptime
  For small organizations with vital applications, Progent can provide 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are intended specifically for budget-conscious small organizations whose workers need immediate recourse to a Help Desk service with expert phone support and full escalation capability.

Advantages of Progent's Network Help for Small Companies in Des Moines
Progent's online support services enable your City# small business to realize the advantages of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

• Seamless remote expansion of your local support resources
  For most small businesses in Des Moines and throughout Iowa, local network support providers, whether made up of freelance consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, IT crises may strike when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service technicians. In these situations, Progent's online service specialists offer an easy, fast, and budget-friendly way to supplement your regular help and to convey valuable information to increase your capability to resolve downstream problems in-house.

• Reduced Dependence on Individual Service Providers
  For network support, small businesses often rely on independent freelance service providers. Although independent service people carry smaller overhead than big support firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your network expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system stays available.

• Create a Scalable Basis for Smooth Growth
  Small businesses often begin with an information system implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. These poorly built systems require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle current business demands and ease future expansion.

• Interact with Solution Providers Rather Than Product Resellers
  Small offices require guidance and technical training to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the true needs of a small business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable small offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Complete Family of Server Platforms
  Progent offers world-class expertise for Microsoft’s popular server platforms with services that include Windows Server 2003 help, Windows Server 2000 migration, Microsoft Windows NT Server legacy support, Exchange 2003 Server support, Exchange Server 5.5 and Exchange 2000 Server moves, and SQL Server consulting.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit simple problems to fester.

• Complete Records of Delivered Services
  Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and organizing service activity allows more effective service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.