Immediate Online Troubleshooting for Des Moines Computer Systems
Urgent Remote Support for Des Moines NetworksFor companies in Des Moines or anywhere in Iowa, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems quickly. Efficient support reduces direct costs since service calls accumulate minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where quick solutions manage to end up as big bills. Progent's skill at handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your computer system without violating corporate security.

Progent's proven customer support reporting application maintains comprehensive records for all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance rendered to every customer by every Progent consultant. This history of anomalies and responses is organized as a readily searchable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts can find optimal solutions quickly.

Remote technical support services offered by Progent to businesses in Des Moines and throughout the state of Iowa include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast communication with a dependable Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex network issues, or be available in overflow instances when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of veteran information technology experts offers your customers in Des Moines or anywhere in the state of Iowa instant assistance from a reliable network service group with substantial background offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid contributor to business success, and Progent's intent is to solve and not just track technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To read additional information on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Des Moines, or anywhere in the state of Iowa, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your IT support is proactive and automated. By anticipating possible issues before they cause downtime, remote monitoring can ward off stressful and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
How Your Des Moines Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Des Moines or throughout the state of Iowa, Progent's phone-based computer support specialists can provide effective and cost-effective IT help whenever your organization has to have it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Des Moines business relies on a local independent support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to address unexpected system emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Des Moines
Progent's remote network troubleshooting services allow your Des Moines organization to enjoy the advantages of immediate, world-class network support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most companies in Des Moines and throughout Iowa, local network service resources, whether made up of independent consultants or an in-house IT staff, can solve typical technical issues. On the other hand, major troubles can occur when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call service specialists provide a convenient, fast, and economical solution to augment your regular help and to transfer valuable information to improve your ability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance consultants. Although independent consultants carry less internal costs than larger support companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to wait for help during an IT crisis. As your company expands, system downtime and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such badly built environments require proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet vital business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complicated maze of technology options available for promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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