Fast Online Support for Des Moines Networks
Fast Online Technical Support for Des Moines NetworksFor businesses in Des Moines or anywhere in Iowa, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage because they have the practical experience and have access to the advanced tools necessary to resolve most network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you pay just for the services that you receive. Unlike many remote service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick solutions manage to turn into big tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and proven methodologies that permit the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to access your company's system without breaching network security.

Progent's proven service database system maintains comprehensive documentation describing all support that Progent's customers have received. Progent's authorized engineers have access to the history of assistance delivered to each customer by any Progent engineer. This archive of trouble tickets and solutions is structured as an easily exploitable support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up other vast support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions promptly.

Online technical support services provided by Progent to businesses in Des Moines and anywhere in the state of Iowa include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the money or time to create an in-house Call Center but who require quick response from an efficient Help Desk with proficient telephone support as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or improving your current organization, selecting or customizing Call Center software products to handle the unique requirements of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk group to deal with high-demand situations like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Des Moines or anywhere in the state of Iowa immediate communication with a dependable support resource with extensive background providing telephone-based help and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a solid driver of company performance, and Progent's aim is to fix rather than merely record IT problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Des Moines, or anywhere in the state of Iowa, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your IT support is proactive rather than reactive. By spotting looming issues before they grow into downtime, system monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on multiple platforms.
How Your Des Moines Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Des Moines or anywhere in the state of Iowa, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the instant your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Des Moines business has a local freelance support technician or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Des Moines
Progent's remote IT consulting services enable your Des Moines organization to realize the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Des Moines or anywhere in Iowa, local computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, serious problems may spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service professionals offer an easy, quick, and budget-friendly way to supplement your local resources and to convey useful knowledge to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies commonly rely on independent freelance consultants. Although independent consultants have smaller overhead than larger support organizations and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your business to go without assistance during an emergency. As your company expands, system downtime and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network remains available.

  • Build a Solid Foundation for Seamless Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Without a strong framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such poorly built environments require proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices require advice and technical training to navigate through an increasingly complex array of product alternatives available for accelerating business growth and improving productivity. They hardly need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each client. The practice of documenting and organizing service activity results in more efficient support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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