Immediate Online Troubleshooting for Des Moines Computer Systems
Fast Phone Consulting for Des Moines NetworksFor organizations located in Des Moines or anywhere in Iowa, Progent provides online support for networks based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you receive. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which ensure the maximum degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to communicate with your company's environment remotely without violating corporate security.

Progent's powerful technical support database application stores comprehensive documentation describing all service that Progent's clients have received. Progent's staff consultants have access to the history of assistance delivered to each client by every Progent consultant. This database of problems and repairs is organized as a readily accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and formal relationships with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to come up with the best resolutions quickly.

Online technical services provided by Progent to customers in Des Moines and throughout the state of Iowa include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your existing Call Center staff. Progent's Virtual Call Center can act as a an escalation option for the most difficult network problems, or be ready in those instances when your regular support engineers are too busy.

    Progent's Help Desk team of experienced network experts provides your customers in Des Moines or anywhere in the state of Iowa instant assistance from an efficient support group with extensive background delivering telephone-based help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a solid contributor to business success, and Progent's policy is to resolve rather than merely track technical issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft Excel. For additional information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Des Moines, or anywhere in the state of Iowa, remote IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or networks that incorporate a combination of OS platforms.
How Your Des Moines Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based expertise with Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Des Moines or throughout the state of Iowa, Progent's online network support engineers are ready to deliver effective and economical system support whenever your organization requires it. More than a decade of delivering online tech support has earned Microsoft Gold status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Des Moines company works with a local independent support technician or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to deal with unexpected network emergencies or especially challenging integration projects.

Features of Progent's Online Computer Services for Des Moines
Progent's phone support, remote repair, system security expertise, and system administration services give businesses in Des Moines or anywhere in the state of Iowa the greatest leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT expertise, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to every customer. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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