Fast and Affordable Remote Troubleshooting for Des Moines Networks
Immediate Phone Help for Des Moines NetworksFor organizations in Des Moines or anywhere in Iowa, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they have the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces direct costs because service calls require minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where fast solutions manage to turn into major bills. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and proven processes that allow the highest level of effectiveness for remote help and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to communicate with your environment remotely without compromising system security.

Progent's powerful service reporting application stores extensive histories for the support that Progent's customers have been provided. Progent's staff consultants have access to the records of services rendered to every Progent client by every engineer. This database of problems and solutions is structured as a readily searchable support database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Remote technical support services offered by Progent to customers in Des Moines and throughout the state of Iowa include:

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the money or time to build and maintain an internal Help Desk but who require quick response from a reliable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center application software to address the unique requirements of your business, or adding temporary phone support staff to reinforce your existing Call Center team to handle demanding situations like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of veteran network consultants provides your clients in Des Moines or anywhere in the state of Iowa immediate assistance from an efficient support resource with substantial background delivering phone help and remote repair service for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a key driver of company performance, and Progent's target is to solve instead of merely record network problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Word, and Office Excel. To learn additional information on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like IPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Des Moines, or anywhere in the state of Iowa, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your business so that your network support is proactive rather than reactive. By exposing possible problems before they cause crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems that support a combination of platforms.
How Your Des Moines Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Des Moines or anywhere in the state of Iowa, Progent's online network support specialists can provide effective and affordable IT help whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Des Moines office deals with a regular freelance consultant or employs an in-house IT staff that can handle typical network problems, Progent’s Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden system crises or particularly challenging integration problems.

Details of Progent's Online Computer Services for Des Moines
Progent's online help, Internet-based repair, network security consulting, and network administration services offer offices in Des Moines or throughout the state of Iowa the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

  • Fast Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Des Moines and is also ideal for customers in more remote areas of Iowa that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical databases, and on-going education.

  • By the Minute Rates to Reduce Expenses
    Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone support and imposes no periodic subscription fee for services delivered during normal business hours. This saves you from paying big bills for routine repairs.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent can provide the services of on-staff specialists who have expertise in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's basic support services include system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting support in critical business applications. Help available from the Application Experts staff includes:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Project Training
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Design and Microsoft SQL 2014 Application Development and Troubleshooting
    Oracle Management Support and Application Programming
    MySQL Management Support and Software Programming
    Mac Integration
    Amazon MWS Software Integration

    By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the specific requirements of your company.

  • Sophisticated Online Access Software
    Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require a costly onsite visit. Sophisticated online access tools and expert engineers combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated system tracking.

  • Support for Popular VPN Products
    Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.

  • 24-hour Support for Maximum System Availability
    For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose clients require instant access to a Help Desk service with effective telephone support and full escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class support for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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