Consulting Support for RIM BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs from Research in Motion are one of the most successful products for achieving mobile connectivity to email, scheduling, web-based programs, and other critical business information. As the sophistication of small company IT technology has expanded, and as the need for world-class protection, reliability, and disaster recovery has grown to be the norm for businesses of all sizes, successful integration and maintenance of RIM BlackBerry technology has grown more challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses often resort to external consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry solutions economically and efficiently, doing away with the need for an in-house BlackBerry technology expert and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient remote support capabilities, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their information system.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined management tools to enable you to monitor and control BlackBerry smartphones across your business, define security policies that make sense for your company, develop custom wireless software, and ensure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup processes so that it can be recovered rapidly and safely.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry smartphones, providing a single solution for handling key jobs like device deployment, upgrades, and retirement and also offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent communication between Exchange, Groupwise, or Domino email servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server features a variety of security options starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great flexibility in adjusting levels of protection to match the specific needs of your environment. Progent's BlackBerry certified engineers can help your company to choose powerful security functions and activate them remotely. Examples of these over-the-air selectable security features are:

  • Lock down a smartphone
  • Erase information from a lost BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal defenses against malware

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to keep BlackBerry users from loading or running unsecure or unauthorized programs. Progent can assist you to choose blocking techniques like:

  • List precisely which applications are allowed on the device
  • Prevent third-party programs from allocating persistent storage on the device
  • Determine what functions third-party programs can access on the device
  • Limit the types of access third-party software running on the BlackBerry device can initialize
  • Prevent all third-party software from being loaded or executed on the BlackBerry smartphone

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can in addition help your company to troubleshoot a wide array of problems concerning synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, workstation software installation, and Desktop Redirector.

As a leader in providing nationwide online help for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support expenses low and, by handling issues promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

Contact Progent to Get Help from a BlackBerry-Certified Consultant
In order to ask Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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