Introduction to Progent's Support Expertise for BlackBerry Solutions
RIM BlackBerry Consulting ServicesWireless access to email, contacts, calendars, and the web is a vital feature of IT networks for companies of any size. BlackBerry smartphones are among the most popular devices for achieving location-independent communications. But the infrastructure needed to accommodate BlackBerry handhelds has become significantly more sophisticated as the demand for non-stop operation and and air-tight security has heightened. Progent's BlackBerry qualified engineers specialize in delivering small companies enterprise-class network support and technical services that are affordable and efficient.

As a Microsoft Gold Partner with more than a decade of background working with Microsoft Exchange Server, Progent can provide broad expertise for integrating RIM BlackBerry and Microsoft products by delivering services such as Microsoft Exchange 2010 Server support and by providing related support services like Microsoft Lync Server deployment and Microsoft Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL Server 2014 experts can set up and repair your SQL database system to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can assist you to develop archiving and restore processes to safeguard your messaging data and reduce productivity loss in case of a crash of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network consultants who are accessible remotely to offer advanced support for architecting and repairing your network so that it accommodates your BlackBerry solution with enterprise levels of fault tolerance, expandability, protection, and manageability. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this prestigious certification only by completing intense testing by Cisco. CCIEs are able to handle even the most complicated issues surrounding network design, integration, troubleshooting, and support.

BlackBerry BES Server Integration Help
The BlackBerry Enterprise Server (BES) offers companies a single and secure mechanism for integrating BlackBerry wireless devices into their messaging, groupware, and application environment. BlackBerry BES Server allows wireless BlackBerry clients to connect to Exchange Server, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for applications like schedules, contact lists, tasks, IM, and custom business software. Due to BlackBerry Enterprise Server integration with Exchange, mobile workers carrying BlackBerry handsets can have push-based access to Exchange email as well as to instant messaging-aware software via Microsoft Communications Server and Microsoft Lync Server 2010 support.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-certified engineers can help you design, implement, and support BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry clients, streamline the management of a BlackBerry environment, and reduce the expense of maintaining mobile workers.

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified experts can in addition help you to resolve a broad range of problems concerning synchronization, device detection, email reconciliation, web access, wireless connections, IM, desktop software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote help for small company IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support costs at a minimum and, by dealing with issues quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, implementing wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and help your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the MDS and IM, deploy push and pull access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs analysis, system architecture, roll-out strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a mobile wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry BES Server, help you to determine which management approach and physical components match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning options for software editions, server hardware and mass storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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