World-class Online Support Expertise for BlackBerry Technology
RIM BlackBerry Remote Troubleshooting HelpSecure and dependable connectivity from smartphones to email systems like Exchange, Lotus Domino, or Groupwise is now a strategic requirement for businesses of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the most popular technologies for building and administering wireless communications. However, maintaining productive BlackBerry environments has become challenging due to the advanced mechanisms that exist to fulfill the demand for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering remote support services for BlackBerry systems, reducing service costs and taking care of issues more quickly than is feasible via traditional on-premises service providers.

Progent maintains a large group of remote consultants qualified to maintain IT system that incorporate technology from all major suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple qualified support staff can help your business to interface Macintosh computers with your mobile communications solution and can provide help with Apple iPhone integration and management. Progent's Linux specialists can offer help for supporting application servers powered by various versions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This breadth of support skills allows Progent to offer a one-stop source for any IT support needed in multi-vendor environments and avoids the finger-pointing that small companies often encounter when trying to find computer help.

Progent's information technology security engineers have been awarded top security certifications including Certified Information Systems Auditor and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two low-cost security vulnerability scanning service bundles that enable small companies to receive an independent network security evaluation from a Progent security engineer to determine possible weaknesses in the security profile you expose inside and outside your security perimeter.

BlackBerry BES Server Consulting and Technical Help
The BlackBerry Enterprise Server offers businesses a centralized and safe source for incorporating BlackBerry wireless devices into their messaging, collaboration, and software application environment. BlackBerry BES Server enables wireless BlackBerry clients to access Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to achieve consistent information for applications like calendars, address books, tasks, notes, and specialized business software. Thanks to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange, users carrying BlackBerry handsets can have push-based access to Exchange email and to instant messaging-capable software via Microsoft Office Live Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry BES Server Support

Progent's BlackBerry-qualified engineers can help you design, configure, and support BlackBerry Enterprise Server so that you maximize the productivity of BlackBerry clients, streamline the management of a BlackBerry solution, and lower the cost of maintaining mobile workers.

Progent's Online BlackBerry-Certified Consulting Services is Quick and Affordable
For companies in Detroit, Michigan who require quick and economical help from a qualified RIM BlackBerry support expert, Progent offers efficient remote help from a veteran support staff who have delivered network solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers solve problems quickly, allowing you to reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer professional help in areas including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network architecture for RIM BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist your business to carry out common support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can in addition assist your business to resolve a broad range of problems concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in delivering nationwide online help for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support costs low and, by resolving issues quickly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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