Fast Online Technical Support for Detroit Computer Systems
Immediate Remote Technical Support for Detroit NetworksFor organizations in Detroit or anywhere in Michigan, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most network issues rapidly. Efficient support lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the support that you receive. In contrast to many remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and proven methodologies that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your network remotely without compromising system security.

Progent's sophisticated technical support database application includes extensive histories describing the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance provided to every client by any engineer. This database of trouble tickets and resolutions is organized as an easily accessible proprietary database that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive support databases and allow priority access to vendors' in-house support staff so Progent's online consulting specialists can arrive at optimal resolutions in the least time.

Online support offered by Progent to clients in Detroit and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to support an internal Help Desk but who want fast response from a dependable Call Center with professional telephone support plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless supplement to your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the most difficult network challenges, or be available in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Detroit or anywhere in the state of Michigan instant communication with an efficient support group with substantial experience delivering telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's policy is to resolve and not just annotate technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group offers online professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Excel. For more on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Detroit, or anywhere in the state of Michigan, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive and automated. By exposing possible trouble spots before they cause network outages, proactive monitoring can head off disruptive and costly information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments based on a combination of platforms.
How Your Detroit Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple Mac, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Detroit or anywhere in the state of Michigan, Progent's online computer support engineers can provide effective and cost-effective system support the moment your company has to have it. More than 15 years of offering online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Detroit office relies on a local freelance support technician or maintains an in-house organization that can handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Detroit
Progent's online network troubleshooting services allow your Detroit organization to experience the benefits of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your network will derive added business worth by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Detroit and throughout Michigan, nearby computer service resources, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of technical issues. However, serious problems can occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's online support experts give you an easy, fast, and affordable solution to augment your regular resources and to pass on valuable information to increase your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses often depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than big consulting firms and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for help during an IT crisis. As your network expands, network downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup service experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an information system created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to offer the solid foundation to meet critical business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses require advice and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a network engineer who is trying to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of technical knowledge, refined remote support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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