Fast Online Troubleshooting for Detroit Computer Systems
Urgent Phone Consulting for Detroit NetworksFor companies in Detroit or anywhere in Michigan, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where fast fixes manage to turn into big invoices. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to connect to your network remotely without breaching system security.

Progent's advanced customer support reporting application maintains comprehensive records describing the service that Progent's clients have received. Progent's staff consultants have access to the history of services provided to every Progent client by every engineer. This archive of issues and repairs is structured as a quickly exploitable support database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can find the best resolutions promptly.

Remote technical services available from Progent to companies in Detroit and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex computer system challenges, or be ready in overflow situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in Detroit or anywhere in the state of Michigan quick contact with an efficient support resource with years of experience providing phone help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a solid driver of business efficiency, and Progent's target is to fix instead of merely track technical problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To learn more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Detroit, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they result in crashes, system monitoring can avoid disruptive and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.
How Your Detroit Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Detroit or anywhere in the state of Michigan, Progent's online network support specialists can deliver professional and affordable system support whenever your organization needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Detroit business works with a regular independent support technician or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Detroit
Progent's online IT consulting services enable your Detroit business to have the benefits of timely, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Detroit and throughout Michigan, nearby computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can handle typical technical problems. On the other hand, IT crises may strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these cases, Progent's on-call service professionals provide a convenient, quick, and affordable solution to augment your local help and to convey useful information to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses often rely on individual freelance service providers. While independent consultants carry smaller overhead than big support companies and can often charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, system downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed systems require proper assessment, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet current business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is motivated to sell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, performing a wide variety of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not just expert technical skills, but also a consultant with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every client. The discipline of detailing and archiving support records allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.