Greater Detroit, MI Metro Area Contact Information:

Detroit Onsite IT Consulting
Progent locations in the Greater Detroit Metro Area

City Street Address Contact Information
Southfield, MI 2000 Town Center
Suite 1900
Southfield, Michigan, 48075
Sales Phone: 248-233-9443

Link: Detroit, Michigan Network Support Services

Fast and Affordable Remote Help for Detroit Computer Systems
Fast Phone Technical Support for Detroit NetworksFor organizations in Detroit or anywhere in the state of Michigan, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most network problems rapidly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick solutions manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and field-tested processes that ensure the highest level of effectiveness for remote technical support and repair for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your system without violating system security.

Progent's proven service reporting application includes detailed records for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help delivered to each Progent customer by any engineer. This database of anomalies and responses is structured as a quickly exploitable proprietary database that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to vendors' internal support staff so Progent's remote service specialists can determine optimal resolutions quickly.

Online technical support services provided by Progent to clients in Detroit and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want fast communication with a reliable Call Center with proficient phone support plus the ability to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Call Center or improving your current organization, evaluating or customizing Call Center application software to address the unique requirements of your company, or adding occasional online staff to reinforce your existing Help Desk Call Center team to handle high-demand events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk team of experienced network experts offers your clients in Detroit or anywhere in the state of Michigan rapid assistance from a dependable support group with years of background providing phone help and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to business performance, and Progent's target is to fix instead of just record network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, system monitoring can avoid stressful and costly service failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a combination of OS platforms.
How Your Detroit Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Detroit or anywhere in the state of Michigan, Progent's online network support engineers can deliver effective and affordable system help the instant your business needs it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Detroit business deals with a local independent consultant or maintains an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve sudden network emergencies or particularly complicated integration problems.

Details of Progent's Online Computer Support for Detroit
Progent's online support, remote repair, network security expertise, and network administration services offer offices in Detroit or throughout the state of Michigan the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each client. The practice of documenting and organizing support records allows more efficient service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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