Fast and Affordable Remote Help for Detroit Computer Networks
Urgent Phone Consulting for Detroit NetworksFor companies located in Detroit or anywhere in Michigan, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve most network issues rapidly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike typical remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow end up as substantial bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that permit the maximum level of effectiveness for online technical support and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to access your company's network remotely without compromising network security.

Progent's advanced service database system stores extensive records describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help provided to each customer by any engineer. This database of trouble tickets and resolutions is structured as a conveniently retrievable internal database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close partnerships with important industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from vendors' in-house support staff so Progent's online service experts can determine the most efficient resolutions promptly.

Online support provided by Progent to companies in Detroit and throughout the state of Michigan include:

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute major projects economically and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the money or time to create an in-house Help Desk but who require quick response from a reliable Call Center with professional phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource to handle complex network issues, or be ready in overflow instances when your other service providers are overwhelmed.

    Progent's Call Center team of veteran network experts provides your computer users in Detroit or anywhere in the state of Michigan fast assistance from an efficient technical support resource with years of background providing telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a solid enabler of business productivity, and Progent's aim is to resolve and not merely report technical problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Detroit, or anywhere in the state of Michigan, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they expand into downtime, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or networks based on a mix of operating systems.
How Your Detroit Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Detroit or throughout the state of Michigan, Progent's online computer support specialists are ready to deliver professional and affordable system support the instant your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Detroit organization has a local freelance consultant or employs an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Support for Detroit
Progent's online help, Internet-based repair, network security consulting, and system management services offer businesses in Detroit or anywhere in the state of Michigan the greatest leverage for your support budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT allow companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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