Fast and Affordable Remote Troubleshooting for Detroit IT Networks
Immediate Phone Consulting for Detroit SystemsFor companies in Detroit or anywhere in Michigan, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISA and CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls use up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast fixes manage to turn into major invoices. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to link to your company's environment without violating system security.

Progent's advanced technical support reporting application maintains thorough records describing the service that Progent's customers have received. Progent's team service personnel have access to the details of support provided to each Progent client by any engineer. This history of anomalies and repairs is organized as a conveniently retrievable internal database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close partnerships with major vendors including Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to find optimal solutions promptly.

Online support provided by Progent to clients in Detroit and throughout the state of Michigan include:

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the budget to support an internal Help Desk but who need fast response from a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest technical problems, or be ready in those situations when your other service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Detroit or anywhere in the state of Michigan fast assistance from an efficient support group with years of experience providing telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a major enabler of business performance, and Progent's aim is to fix instead of just record technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering expertise and education in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and Microsoft Excel. To read additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they expand into crashes, remote monitoring can ward off stressful and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or networks powered by a variety of OS platforms.
How Your Detroit Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Microsoft, Mac OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Detroit or throughout the state of Michigan, Progent's phone-based network support specialists are ready to deliver effective and economical system support the moment your organization requires it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Detroit company deals with a regular freelance support technician or employs an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to address sudden network emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Detroit
Progent's online IT consulting services allow your Detroit company to realize the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most offices in Detroit and throughout Michigan, local computer service resources, whether made up of outside consultants or an internal maintenance staff, can take care of typical technical problems. However, major troubles sometimes strike when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online support specialists give you an easy, quick, and affordable solution to augment your local resources and to transfer useful knowledge to increase your capability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance service providers. While independent service people have smaller overhead than big support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your company to wait for help during an emergency. As your business expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.

  • Build a Solid Basis for Seamless Expansion
    Companies often start with an IT architecture created on a modest budget. Without a proper framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture able to provide the stable foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical education to navigate through an increasingly complex maze of product options available for accelerating business success and enhancing productivity. They do not need a network engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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