For small companies and startups in Detroit or anywhere in the state of Michigan, Progent's online computer support engineers are ready to provide professional and cost-effective IT support the instant your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the expense and lost time associated with in-person service visits.
Even if your Detroit company deals with a regular freelance consultant or employs a full time organization that know how to handle day-to-day network issues, Progent’s Microsoft certified engineers offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to fix sudden network emergencies or especially complex integration projects.
Details of Progent's Online Computer Support for Detroit
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer small businesses in Detroit or throughout the state of Michigan unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to small offices in Detroit and is also ideal for customers in geographic areas of Michigan that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.
Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone help and asks for no periodic subscription fee. This keeps you from facing big bills for simple repairs.
Availability of Cisco Certified Network Design Professionals
As a Registered Partner for Cisco, Progent can provide help from on-staff specialists who have expertise in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
Application Specialists Group
Progent's core support offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Team includes:
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your business.
Sophisticated Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal visit. State-of-the-art remote connectivity software and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
24-hour Support for High Network Availability
For small organizations with line-of-business applications, Progent can provide round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high system uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained small organizations whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
Benefits of Progent's IT Support for Small Organizations in Detroit
Progent's remote network troubleshooting services allow your City# small business to enjoy the advantages of immediate, expert network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:
Seamless remote extension of your local support resources
With most small companies in Detroit or anywhere in Michigan, nearby computer support providers, whether consisting of outside consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call support specialists give you a convenient, fast, and economical solution to augment your local resources and to pass on valuable knowledge to improve your ability to handle downstream problems in-house.
Reduced Dependence on Individual Consultants
For IT maintenance, small organizations often rely on independent freelance service providers. While independent service people carry less overhead than big service companies and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of reserve help may force your company to go without help during an emergency. As your small business grows, system unavailability and problems with vital software are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system is always up and running.
Build a Scalable Basis for Smooth Growth
New businesses typically start with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built systems need proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can deliver the stable foundation to handle vital business requirements and facilitate future expansion.
Work with Problem Solvers Instead of Technology Sellers
Small organizations require guidance and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's products. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a small business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of technical experience, refined support tools, and understanding of corporate IT allow small offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over=stretched in-house resources.
Best Practices
Progent’s team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the front lines of network support, performing a wide range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems efficiently.
Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be forced to allow simple problems to fester.
Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
Automated Server Monitoring with Microsoft MOM
Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MOM causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.
Progent's Microsoft-certified ISA Server consultants have extensive experience configuring Microsoft ISA Server-based security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's Microsoft-certified professionals have 20 years of
experience designing, installing, and
maintaining email solutions for
companies in Northern California and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting
services to ensure that your email system
offers security, fault tolerance,
easy connectivity for off-site and mobile users,
time-saving administrative utilities, and
seamless integration with telecommunications. Progent
offers consulting and support services
for Microsoft Exchange 2007 Server, Microsoft Exchange
2003 Server, Exchange
2000 Server, and Exchange Server 5.5. Progent
can also help small or mid-size businesses to
upgrade from Microsoft Exchange 5.5, Exchange 2000, or Microsoft Exchange 2003 Server to Microsoft Exchange Server 2007.
Progent's Check Point Software experts can help you select and configure Check Point Software Firewall utilities and hardware powered by Check Point's security platform to provide an affordable and effective security defense for your business network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point NGX VPN with protection products from other suppliers and provide a central source for continuing technical support, administration, training, and consulting services.
Progent's Virtual Server Hosting service provides complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum level of dependability and scalability and is in addition simple to migrate to any data center. Progent's Virtual Hosting options are based upon mature virtualization architectures that allow small businesses with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and network administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Windows Enterprise Directory demands significant field experience to integrate efficiently across a large corporation. Progent’s Microsoft qualified consultants are experienced in planning, integrating, and supporting complex Enterprise AD projects. Progent’s fields of expertise with Microsoft Windows 2003 AD include replication problems, multi-domain partition configurations, correcting corrupted AD objects, cleaning up residual legacy version configuration objects in online Active Directory environments, and repair of failed installations of AD and Active Directory-associated programs.
If your business has a Sun Solaris network or a multi-OS computer system, Progent's CISM and CISSP-certified consultants can assist your whole organization in a wide array of security areas including security administration procedures, security design and strategies, connection management products and techniques, software development security, operations security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the basic competencies and worldwide standards of knowledge that network security managers are required to possess. These accreditations offer IT management the assurance that consultants who have earned their CISM or CISSP certification have the background and theory to offer world-class security management and consulting services.
Progent is looking for a variety of on-staff workers such as solutions-driven MCSEs; network consultants who have Cisco CCDP or CCIE credentials; and specialists in fault-tolerant network architecture with backgrounds in mobile connectivity, wireless integration, non-stop systems, disaster recovery solutions, data protection, and VMware technology. We are also looking for desktop support experts, remote troubleshooting professionals, and CISSP or CISA accredited security consultants. Progent is also hiring experienced managers who can operate effectively in Progent's dynamic, virtual office environment. Progent contracts freelance professionals who have proven expertise and working background in crucial IT areas beyond Progent's main service focus. Our Experts Team includes freelance consultants who can provide consulting and development services for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have specialized expertise with popular platforms such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in areas like telecom, web site design, EDI, eCommerce, or database management. Freelance consultants qualified by us cooperate with our staff consultants to deliver comprehensive solutions for small company networks.
For large businesses, Progent can supplement internal network support staffs by offering extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2003 integration, Systems Management Server (SMS) experience, and SQL Server consulting. For the national or worldwide enterprise with branches in Northern California, Progent can act as a seamless nearby supplement of corporate network management. Progent’s enterprise support services include corporate-wide security, online branch office support, system architecture, Sarbox conformance, project planning, and world-class service for multi-site office environments powered by Enterprise Windows. Progent can offer on-site consultants and specialists to assist with a campus relocation or branch move, or a system architect to help with setting up or using an Internet Data Center or co-location site.
