Fast and Affordable Online Troubleshooting for Detroit Computer Systems
Urgent Online Help for Detroit SystemsFor businesses in Detroit or anywhere in Michigan, Progent provides remote support for networks based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow end up as major bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes which allow the maximum level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's remote service group to connect to your company's computer system without compromising system security.

Progent's sophisticated service database system includes detailed histories for the service that Progent's customers have received. Progent's team consultants have access to the history of assistance provided to each client by any engineer. This history of trouble tickets and resolutions is organized as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close partnerships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can determine the best solutions promptly.

Remote support provided by Progent to companies in Detroit and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the money or time to create an in-house Call Center but who want quick communication with an efficient Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or enhancing your established one, identifying or customizing Help Desk Call Center application software to handle the particular needs of your business, or providing occasional online staff to supplement your internal Help Desk team during unusually busy situations such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your customers in Detroit or anywhere in the state of Michigan rapid contact with an effective support group with years of experience delivering telephone-based consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of business productivity, and Progent's goal is to fix instead of just annotate technical problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and training in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Excel. For more on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your network support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, automated monitoring can minimize inconvenient and costly service crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or environments that support a combination of OS platforms.
How Your Detroit Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Detroit or anywhere in the state of Michigan, Progent's phone-based network support specialists can provide effective and economical IT help whenever your organization requires it. Long experience providing online tech support has earned Microsoft Gold status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Detroit business deals with a local freelance consultant or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to deal with unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Services for Detroit
Progent's online help, Internet-based repair, network security consulting, and system management services give offices in Detroit or throughout the state of Michigan unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your office world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of network support, performing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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