Fast Online Support for Detroit Networks
Urgent Phone Technical Support for Detroit NetworksFor businesses located in Detroit or anywhere in Michigan, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent value because they possess the practical experience and are equipped with the advanced tools required to solve the majority of information system issues quickly. This reduces immediate expenses since service calls require fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven processes that ensure the highest degree of efficiency for remote engineering help and repair for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting system stores thorough records of the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support provided to each customer by any Progent engineer. This history of issues and repairs is stored as a readily accessible support database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit priority response from vendors' internal product engineers so Progent's online consulting experts are able to find optimal solutions in the least time.

Online technical services offered by Progent to companies in Detroit and throughout the state of Michigan include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for businesses who don't have the money or time to build and maintain an in-house Help Desk but who want fast communication with a dependable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk or enhancing your current one, evaluating or modifying Help Desk software products to address the unique needs of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center team to deal with high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of experienced network consultants gives your clients in Detroit or anywhere in the state of Michigan fast contact with a reliable technical support group with substantial background providing phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's policy is to resolve rather than merely annotate IT issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering support and training in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your network support is proactive rather than reactive. By detecting possible trouble spots before they cause downtime, system monitoring can head off stressful and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by multiple operating systems.
How Your Detroit Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Detroit or anywhere in the state of Michigan, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help whenever your company has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Detroit business deals with a local freelance support technician or maintains a full time IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Detroit
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in Detroit or throughout the state of Michigan the greatest leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, refined support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of network service, performing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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