Immediate Online Support for Detroit Computer Systems
Immediate Phone Help for Detroit NetworksFor businesses in Detroit or anywhere in Michigan, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they have the real-world background and have access to the sophisticated tools necessary to resolve most network issues quickly. Efficient support lowers direct expenses because service calls use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where fast repairs somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes which allow the highest degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to access your computer system without breaching network security.

Progent's advanced technical support database system stores extensive documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help rendered to each Progent client by every consultant. This archive of problems and fixes is structured as a conveniently searchable proprietary knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's remote service experts are able to arrive at optimal resolutions in the least time.

Online support offered by Progent to companies in Detroit and anywhere in the state of Michigan include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the resources to support an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex network issues, or be ready in hectic circumstances when your other service providers are too busy.

    Progent's Call Center team of veteran information technology consultants offers your customers in Detroit or anywhere in the state of Michigan instant contact with a dependable network service resource with extensive experience providing phone help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's intent is to fix rather than merely track network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By anticipating possible trouble spots before they evolve into network outages, system monitoring can ward off inconvenient and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
How Your Detroit Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Detroit or throughout the state of Michigan, Progent's online network support specialists are ready to provide professional and economical system help whenever your organization requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Detroit company works with a local independent consultant or maintains an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to handle unexpected system crises or particularly tough integration problems.

Features of Progent's Online Network Support for Detroit
Progent's phone support, remote repair, network security expertise, and network administration services give companies in Detroit or anywhere in the state of Michigan the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every client. The practice of documenting and archiving support records results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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