Urgent Remote Support for Detroit Small Office Computer Systems
Fast Phone Support for Detroit NetworksFor small businesses in Detroit or anywhere in Michigan, Progent provides phone help for information systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the practical background and are equipped with the sophisticated technology required to solve most network issues rapidly. This reduces direct expenses because solutions use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted executives.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical online service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow turn into large bills. Progent's skill at handling problems quickly translates into your company saving cash.

Progent's Online Support Tools
Over time, Progent has refined an array of optimized tools and proven processes that allow the highest level of effectiveness for online consulting and troubleshooting for small business IT systems. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your environment without compromising corporate security.

Progent's highly evolved customer support database application maintains extensive histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services provided to every Progent customer by any Progent engineer. This database of anomalies and fixes is structured as a conveniently accessible proprietary database that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and formal partnerships with key industry leaders such as Cisco Systems and Microsoft permit access to other massive technical support databases and to manufacturers' in-house support staff so that Progent's remote service engineers are able to come up with optimal resolutions in the least time.

Phone-based services provided by Progent to companies in Detroit and anywhere in the state of Michigan include:

  • Certified MS Windows Support
    Windows Expertise for Detroit, MichiganProgent's Microsoft-certified remote support experts can deliver computer system problem solving and IT help for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner network support firm and can provide your company the help of consulting engineers who can show you how to integrate, maintain and administer the extensive family of Microsoft Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Server 2007, Microsoft Project Server, and Operations Manager 2007 and 2005.

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Detroit, MichiganThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a person's technical skills at the master level. CCIEs know how to deal with the most intractable problems associated with network infrastructure design, installation, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience permits them to resolve the most intractable problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes.

    Few service providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get urgent support for serious network problems that are impacting worker productivity but are not within the experience of your regular IT support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of the latest remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Qualified Network Security Experts for Detroit, MichiganProgent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can enhance the safety of your Windows, Apple Mac, Linux, or UNIX environment against assaults or help you to clean up quickly after a damaging breach. Security support offered by Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing secure architectures for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services cover a wide range of information technologies including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from legacy systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for small companies with environments that incorporate Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who want quick communication with a reliable Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your current organization, selecting or customizing Help Desk software to address the unique requirements of your company, or adding occasional phone support staff to reinforce your internal Help Desk Call Center team during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network experts gives your computer users in Detroit or anywhere in the state of Michigan quick communication with an effective network service resource with substantial background offering phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a crucial contributor to company performance, and Progent's goal is to fix rather than just document network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications including CRM, Office Project, MS Word, and Office Excel. To learn additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.

    Online Network Monitoring Services
    Progent can provide businesses in Detroit, or anywhere in the state of Michigan, remote computer system monitoring support powered by MS Operations Manager, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By spotting looming problems before they result in network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or networks powered by a combination of OS platforms.

How Your Detroit Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or email information@progent.com. For small companies and startups in Detroit or anywhere in the state of Michigan, Progent's online network support engineers can deliver effective and cost-effective system help the instant your company requires it. More than 10 years of providing online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the cost and lost time associated with in-person support calls.

Even if your Detroit office relies on a regular freelance consultant or employs a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified consultants provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected network crises or particularly tough integration problems.

Details of Progent's Online Network Support for Detroit
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give small companies in Detroit or throughout the state of Michigan the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your small business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in Detroit and is also ideal for customers in more remote regions of Michigan that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a wide selection of Microsoft support tools, technical databases, and continuing training.

  • By the Minute Rates to Reduce Expenses
    Progent provides remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online service and requires no periodic retainer. This keeps you from facing big bills for simple repairs.

  • Availability of Cisco Network Architecture Specialists
    As a Certified Partner for Cisco Systems, Progent can provide the services of on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's basic consulting services consist of technology integration, MS Exchange expertise, network security design, and Help Desk Call Center support. Progent's Experts group can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts staff covers: By offering a full service centralized resource for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that match the specific needs of your company.

  • Advanced Remote Access Tools
    Protected remote access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal visit. Sophisticated remote connectivity tools and expert technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.

  • Support for Leading VPN Products
    Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Service for Maximum Network Availability
    For small businesses with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed specifically for budget-conscious small businesses whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow small companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth support for Microsoft’s powerful server products with services that include Microsoft Windows 2003 integration, Microsoft Windows 2000 Server upgrades, Microsoft Windows NT Server legacy support, Exchange 2003 Server expertise, Exchange 5.5 Server and Microsoft Exchange Server 2000 upgrades, and Microsoft SQL Server 2005 help.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premise visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager 2007
    Progent is one of the only support companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager 2007 causes your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.













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