Fast Online Support for Detroit UNIX, Linux, or Solaris NetworksFor small companies located in Detroit or anywhere in Michigan, Progent provides support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network issues rapidly. This reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast fixes manage to end up as large tabs. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for small and midsize business computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to connect to your company's network remotely without violating network security.

Progent's powerful service database application includes thorough records of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support delivered to each client by every consultant. This database of problems and resolutions is organized as a quickly searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and formal relationships with key vendors such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with optimal solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's remote services in Detroit or anywhere in Michigan or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's online technical service professionals offer advanced credentials in a comprehensive set of technologies. This breadth of technical skills permits Progent's engineers to handle almost any problem that may crop up in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.

To support clients with multi-operating system networks, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services available from Progent to clients in Detroit and anywhere in the state of Michigan include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a broad range of computer technology such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Detroit, MichiganThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can resolve the most complex issues associated with network design, installation, administration, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to fix even the most intractable problems quickly. In typical cases, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting firms make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so you can get immediate assistance for complex network problems that are hurting business efficiency but are not within the scope of your local computer support personnel. Progent's Cisco-qualified CCIE engineers can connect to your network via the latest on-line support technology in order to perform fast, safe, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN technology.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Detroit, MichiganProgent's Microsoft-certified remote service experts can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified Network Security Experts
    CISSP Qualified Network Security Experts for Detroit, MichiganProgent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to clean up rapidly following a serious penetration. Security services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; building secure techniques for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies often request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Expertise
    Progent's Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for small companies who don't have the resources to create an internal Call Center but who need fast access to a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a seamless addition to your existing Helpdesk resources. Progent's Virtual Call Center can act as an escalation option to resolve the toughest network issues, or be available in overflow circumstances when your other support engineers are swamped.

    Progent's Call Center consulting support can assist you in creating an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk software products to address the unique demands of your company, or adding temporary online staff to supplement your in-house Help Desk resources during unusually busy situations like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned information technology experts offers your computer users in Detroit or anywhere in the state of Michigan fast communication with a large technical support group with extensive background offering telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company success, and Progent's goal is to resolve and not merely document network issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply online professional engineering support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To learn more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the imaginative components of Apple Mac computing by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or building an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Detroit, or anywhere in the state of Michigan, online computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive service failures. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or networks based on a combination of operating systems.

How Your Detroit Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.