Urgent Online Consulting for Detroit UNIX, Linux, or Sun Solaris NetworksFor small companies in Detroit or anywhere in the state of Michigan, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of information system issues rapidly. This reduces direct costs because solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where fast fixes somehow end up as big invoices. Progent's skill at solving technical issues efficiently results in your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has developed a set of optimized technologies and field-tested methodologies that allow the maximum degree of efficiency for online help and troubleshooting for small business IT networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's online support team to access your system remotely without violating network security.

Progent's powerful service database system maintains detailed documentation for all support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support provided to every customer by any engineer. This archive of problems and responses is structured as an easily exploitable support knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Detroit or anywhere in Michigan or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Online Support Services Offered Progent
Progent's online technical service engineers possess certified skills in an extensive array of products and technologies. This breadth of capability enables Progent's engineers to tackle virtually any problem that may take place in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To support clients with multi-OS environments, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Remote services available from Progent to customers in Detroit and throughout the state of Michigan include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Detroit, MichiganThe Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex issues encountered in network planning, integration, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their deep experience enables them to find solutions for the most difficult problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get immediate support for severe network problems that are impacting business productivity but are beyond the scope of your local network service resources. Progent's CCIE consultants can connect to your network using advanced remote troubleshooting technology to provide quick, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized MS Windows Support
    Microsoft Windows Expertise for Detroit, MichiganProgent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote desktop consulting and support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified Network Security Engineers for Detroit, MichiganProgent's accredited CISM and CISSP network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recover quickly following a serious breach. Security solutions offered by Progent cover in depth network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who lack the budget to build and maintain an in-house Help Desk but who require fast response from an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the most difficult network problems, or be available in overflow instances when your regular resources are too busy.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or modifying Call Center software products to handle the particular needs of your company, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to deal with high-demand scenarios like software migrations, mass updates, or installing brand new applications.

    Progent's Call Center team of seasoned information technology professionals offers your computer users in Detroit or anywhere in the state of Michigan fast communication with a reliable network service group with substantial background offering telephone-based help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a solid contributor to company success, and Progent's goal is to solve and not just report network issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office Word, and Excel. To find out more concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the creative aspect of Macintosh environments by offering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or building an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Detroit, or anywhere in the state of Michigan, remote network monitoring services centered around Microsoft Operations Manager network monitoring, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a mix of OS platforms.

How Your Detroit Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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