Fast Phone Help for Detroit UNIX or Linux NetworksFor small businesses in Detroit or anywhere in the state of Michigan, Progent offers help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers represent excellent leverage because they have the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at dealing with technical issues quickly translates into your company spending less money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote help and repair for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to link to your company's computer system remotely without breaching corporate security.

Progent's powerful technical support database application maintains comprehensive histories of all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help delivered to every Progent client by every consultant. This archive of problems and fixes is organized as a quickly retrievable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close partnerships with major technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's online consulting specialists can determine optimal resolutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone services in Detroit or anywhere in Michigan or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's remote technical service engineers possess advanced credentials in a comprehensive array of products and technologies. This broad scope of capability permits Progent's engineers to manage almost any crisis that may occur in a small or midsize company network. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.

To support clients with mixed-OS environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Phone-based services available from Progent to companies in Detroit and throughout the state of Michigan include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad spectrum of information technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Consultants for Detroit, MichiganThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and validates a person's networking knowledge at the expert level. CCIEs can deal with even the most complex challenges encountered in network design, integration, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their broad experience allows them to resolve even the most difficult problems rapidly. In common cases, less qualified engineers can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco CCIE so you can get immediate support for severe network infrastructure problems that are impacting worker productivity but are outside the comfort zone of your regular IT service resources. Progent's CCIE consultants can interface to your environment by means of sophisticated remote support tools to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.

  • Certified Windows Experts
    Windows Support for Detroit, MichiganProgent's Microsoft-certified online service engineers offer network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide range of remote PC desktop support and troubleshooting services such as Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Qualified Network Security Consultants for Detroit, MichiganProgent's certified CISM and CISSP network security consultants can provide a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to recuperate quickly following a damaging penetration. Security services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for small organizations who lack the budget to assemble and manage an internal Call Center but who want fast response from a dependable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent reinforcement of your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle complex computer system issues, or be ready in overflow instances when your ordinary service providers are swamped.

    Progent's Help Desk consulting services can aid you in creating an effective new Call Center or enhancing your established organization, selecting or customizing Help Desk application software to address the unique demands of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk team to deal with demanding situations like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Detroit or anywhere in the state of Michigan rapid communication with an efficient support group with extensive experience offering phone consulting and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to resolve and not merely annotate IT problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and MS Excel. To read more information about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the artistic facets of Mac computing by offering remote help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or setting up an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Detroit, or anywhere in the state of Michigan, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting potential issues before they cause downtime, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or environments based on a combination of platforms.

How Your Detroit Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.















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