UNIX and Linux Online Emergency Help for Detroit Small Business Computer Networks
For small businesses in Detroit or anywhere in Michigan, Progent offers 24x7 phone help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's remote support services offer exceptional leverage because they have the real-world experience and the advanced tools to solve most information system problems rapidly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes manage to turn into large bills. Progent's skill at dealing with problems quickly results in your business saving cash.
Progent's Online Service Technologies
Over the years, Progent has developed an array of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online technical support and repair for small company computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to link to your company's network remotely without compromising corporate security.
Progent's advanced customer support database system includes extensive records of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help delivered to every Progent customer by every Progent consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and formal partnerships with key technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases as well as to vendors' internal support staff so Progent's online consulting engineers can determine optimal resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Support. Assistance from Progent
To get started with Progent's remote services in Detroit or anywhere in Michigan or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Online Technical Support. Network Support Services Available from Progent
Progent's phone-based support professionals possess certified skills in an extensive array of products and technologies. This breadth of technical skills permits Progent's consultants to address practically any problem that may take place in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
Phone-based services Offered by Progent to companies in Detroit and throughout the state of Michigan include:
UNIX, Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a broad array of information technology including system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Contact a Cisco CCIE for Complex Network Problem Solving The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with even the most intractable problems encountered in network planning, deployment, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco System's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs offer excellent value since their broad experience enables them to fix the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes.
Few consulting firms make CCIEs available to support small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so you can get urgent assistance for complex network issues that are hurting business productivity but are beyond the comfort zone of your ordinary IT support personnel. Progent's CCIE consultants can communicate with your computer system using state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Expertise Progent's Microsoft-qualified online service engineers offer network problem solving and IT assistance for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can provide your company the expertise of consulting professionals who can show you how to deploy, support and manage the entire family of Microsoft Windows Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, SharePoint Services, Microsoft Virtual Server 2005, and Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Qualified Network Security Consultants Progent's accredited CISM and CISSP security consultants can provide a range of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security solutions offered by Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs that small companies frequently need. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who don't have the money or time to create an in-house Help Desk but who want fast access to a reliable Help Desk with professional telephone support as well as the expertise to escalate complex tasks to high-level engineers.
Progent’s Virtual Help Desk is intended for bigger businesses and acts as a transparent addition to your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the most difficult network challenges, or be ready in overflow instances when your other service providers are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center software products to handle the particular needs of your business, or adding temporary phone support staff to supplement your internal Help Desk team to deal with demanding scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Detroit or anywhere in the state of Michigan fast contact with an effective technical support group with years of experience offering phone consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a major contributor to company success, and Progent's goal is to resolve rather than merely record IT issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can promote the creative elements of Macintosh computing by providing phone-based help services and training in imaging, audio, and video. Progent's consultants offer expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Detroit, or anywhere in the state of Michigan, remote computer system monitoring support based on Microsoft Operations Manager, adapted by Progent for your environment so your network maintenance is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or systems powered by a combination of platforms.
How Your Detroit Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or e-mail information@progent.com.
The Certified Information Systems Auditor credential is a prestigious achievement that indicates mastery in network security audit and control. Certified by ANSI, the CISA accreditation requires that candidates pass a comprehensive test administered by the ISACA international professional group. Progent can provide the services of a CISA-certified security audit professional trained to help companies in the areas of information systems audit process, information technology enforcement, systems and architecture ROI, information technology support, safeguarding of information assets, and disaster recovery preparedness.
Progent is a Microsoft Gold Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Gold Certified Partners are the elite Microsoft Business Partners who earn the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and dedication required to achieve the status of Microsoft Gold Partner pays dividends to Progent's customers by allowing Progent to offer your business more complete technical solutions for your IT system.
Microsoft Operations Manager is a powerful server management solution that enables IT administrators to be more proactive with critical IT issues by notifying them when potential problems need attention based on a comprehensive database of known problems. Microsoft Operations Manager conserves administration time by putting aside spurious event data that is unrelated to serious issues. Progent's experienced MOM consultants can assist you to pick appropriate Microsoft Operations Manager components, install and integrate MOM, and create specialized rules, VBasic scripts, reports, and alerts for your company.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive customer interactions. Built-in Sales and Customer Service modules allow in-house staff to share information to help promote selling success and deliver consistent, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your Bay Area small business with a certified MSCRM professional who can show you how to combine Microsoft CRM with your marketing or customer service databases.
Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to design specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Great Plains management reporting services can show you how to create reports that let you analyze your business more thoroughly, transforming uncooked information into useful understanding of your company and customers.
Network Load Balance Technical Support Services Consultant
Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Progent's Microsoft-certified consultants have over 1o years of experience delivering e-mail, digital messaging, and e-mail-telephony combination support for small companies as well as big enterprises. Progent offers affordable Microsoft Exchange Server 2003 consulting to strengthen email and virus security, configure high availability email systems, and implement remote and wireless email connectivity. Progent’s Exchange consulting services can help you in planning and carrying out a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003. In addition provides XP and Vista client-side Microsoft Mail support for Microsoft Exchange and Outlook and can show you how to integrate Microsoft Outlook 2000 and Microsoft Outlook XP. For email virus protection and spam blocking, Progent supports Postini's Perimeter Manager and Trend Micro's security products. Progent is a certified Postini aggregator. As a Postini partner, Progent can help small companies benefit from Postini’s corporate-class spam blocking technology.
Progent’s IT outsourcing packages provide economical network consulting for small organizations. Whether it includes planning system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your network, or developing an on-line eCommerce application, outsourcing your IT technical services can reduce costs and minimize risks, permitting IT service expenses to grow in a more linear and controlled manner than is possible by assembling a bulky, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and highly available system architecture for your vital business software based on Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to information workers, lessening the difficulty of creating, deploying, managing, and accessing enterprise information and database applications in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in designing and building data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Cisco's security and remote connection products for small companies represent a complete range of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet wireless products, and other Cisco security technologies that align best with your company goals.
Progent’s Microsoft certified consultants provide small and medium sized businesses consulting services for Microsoft ISA Servers. Microsoft's ISA Server includes an advanced application-layer aware firewall that can protect your business system from attack by external and internal sources. ISA Server provides deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables ISA Server to detect many attacks that can elude traditional firewalls. The combined firewall and VPN structure of ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP and CISM certified security consultants can help you strengthen your IT protection through experienced design and integration of ISA Servers. ISA Server is available in several editions including the Microsoft ISA 2006 or 2004 Enterprise Edition Server and the ISA 2006 and 2004 Standard Edition. Progent’s Microsoft ISA Server consulting team can also help you configure MS Proxy Server and upgrade from ISA 2000 Server to the newest editions of ISA Server.
Progent's consultants offer Apple Mac users a range of services such desktop support, interconnectivity with Windows-powered computers, email help, custom application programming, and individualized training. Progent's Apple-certified experts and Microsoft-certified consultants can show you how to design and maintain a safe, highly available IT system and communications infrastructure to support environments in which Apple Macintosh computers work with Windows-powered and UNIX/Linux-based technology.
Progent’s Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP 9.0. Microsoft Business Solutions Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 9.0, the latest edition of Microsoft financial software in the Microsoft Great Plains Accounting line, offers an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Great Plains is easy to deploy and integrate, and with its segmented design you are able to license only the capability you currently need, with the ability to expand users and enlarge functionality when necessary. Progent’s Microsoft Great Plains Software consulting engineers can show you how to deploy, customize and manage Microsoft Dynamics GP 9.0 and also older versions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
For small businesses in Detroit or anywhere in Michigan, Progent offers 24x7 phone help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with even the most intractable problems encountered in network planning, deployment, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco System's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs offer excellent value since their broad experience enables them to fix the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes.
Progent's Microsoft-qualified online service engineers offer network problem solving and IT assistance for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISM and CISSP security consultants can provide a range of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security solutions offered by Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
