Fast Online Help for Detroit UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Detroit or anywhere in Michigan, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers offer excellent value because they have the real-world background and the advanced technology to solve the majority of information system problems quickly. This reduces direct expenses because solutions take up a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast fixes manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly results in your company saving money.

Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies that permit the highest level of effectiveness for online technical support and repair for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's environment remotely without compromising network security.

Progent's sophisticated service database application keeps detailed histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every Progent client by any consultant. This archive of anomalies and repairs is structured as a readily exploitable support database that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Detroit or anywhere in Michigan or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical service experts possess certified skills in a comprehensive set of disciplines. This broad scope of capability permits Progent's engineers to handle practically any crisis that may crop up in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.

To help businesses with multi-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to companies in Detroit and throughout the state of Michigan include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology such as system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Engineers for Detroit, MichiganThe Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most stubborn challenges occurring in network design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying software updates. CCIEs represent an exceptional value since their broad expertise allows them to solve the most intractable problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few support providers make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get urgent help for severe network issues that are lowering worker efficiency but are outside the comfort zone of your regular computer support personnel. Progent's CCIE engineers can communicate with your computer system via sophisticated remote troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Authorized MS Windows Expertise
    Microsoft Windows Experts for Detroit, MichiganProgent's Microsoft-qualified online service experts offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full array of remote desktop support services such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Certified Network Security Engineers for Detroit, MichiganProgent's accredited CISM and CISSP network security consultants offer a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special projects that small companies often need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Call Center but who need fast response from a dependable Help Desk with professional phone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the most difficult technical challenges, or be available in those situations when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk software products to meet the unique requirements of your company, or adding temporary phone support staff to reinforce your existing Call Center resources to handle demanding situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk team of seasoned network consultants provides your clients in Detroit or anywhere in the state of Michigan rapid assistance from a reliable network service resource with substantial background offering phone support and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a crucial enabler of business performance, and Progent's aim is to fix and not just annotate network issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out additional information on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the artistic components of Apple Mac systems by delivering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or building an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in Detroit, or anywhere in the state of Michigan, remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By detecting potential problems before they expand into full-scale emergencies, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a mix of platforms.

How Your Detroit Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.