Immediate Online Troubleshooting for Detroit IT Networks
Urgent Remote Consulting for Detroit NetworksFor businesses in Detroit or anywhere in the state of Michigan, Progent offers remote support for networks powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they possess the practical background and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast fixes manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes that permit the highest level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your system remotely without breaching corporate security.

Progent's sophisticated customer support database application includes comprehensive records describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support delivered to each Progent customer by any engineer. This history of problems and responses is organized as a conveniently accessible proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and formal partnerships with important vendors including Cisco and Microsoft open up additional massive technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can find the best resolutions promptly.

Remote support available from Progent to companies in Detroit and throughout the state of Michigan include:

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick access to an effective Help Desk with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can aid you in building an efficient new Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software to address the unique requirements of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle high-demand situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network professionals provides your workers in Detroit or anywhere in the state of Michigan immediate access to a dependable technical support resource with years of background delivering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a major enabler of business performance, and Progent's intent is to fix instead of simply annotate technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, Project, MS Word, and MS Office Excel. For more about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Network Monitoring Support
    Progent can provide businesses in Detroit, or anywhere in the state of Michigan, online network monitoring services centered around System Center Operations Manager (SCOM), customized by Progent to fit your business so your network support is proactive and automated. By detecting possible issues before they expand into crashes, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows environments, or networks powered by multiple platforms.
How Your Detroit Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Detroit or throughout the state of Michigan, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT help the moment your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Detroit office deals with a local freelance support technician or maintains an in-house organization that know how to handle common computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected network emergencies or particularly complicated integration problems.

Details of Progent's Online Network Support for Detroit
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Detroit or throughout the state of Michigan unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Detroit and is also ideal for customers in geographic areas of Michigan that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going education.

  • Per Minute Rates to Reduce Expenses
    Progent offers remote help on a minute-by-minute basis, so you pay only for the services you receive. Progent has no minimum fee for phone service and requires no ongoing retainer for services delivered during normal working hours. This protects you from facing big bills for quick fixes.

  • Availability of Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers help from on-staff professionals who have expertise in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's basic consulting services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts Group covers:
    Dynamics GP/Great Plains Support and Programming
    MS Project Expertise
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Solaris Help
    SQL Server 2016 Software Design and SQL Server 2014 Software Development and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management and Software Design
    Mac Support
    Amazon MWS Software Integration

    By providing a full service one-stop source for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that fit the specific requirements of your company.

  • Advanced Remote Access Software
    Secure online access permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand an expensive onsite visit. State-of-the-art remote connectivity tools and expert technicians together allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network monitoring.

  • Support for Popular VPN Gateways
    Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24x7 Support for High Network Availability
    For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose clients require instant access to a Help Desk service with effective phone support and complete escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent can provide in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to each customer. The practice of documenting and archiving service records results in more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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