Fast Online Troubleshooting for Detroit IT Networks
Immediate Remote Consulting for Detroit NetworksFor companies in Detroit or anywhere in the state of Michigan, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value because they have the practical experience and are equipped with the advanced tools required to solve the majority of information system problems rapidly. This reduces direct costs since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast fixes manage to end up as major invoices. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which permit the highest level of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's network remotely without breaching network security.

Progent's powerful service database system includes thorough documentation of the support that Progent's customers have been provided. Progent's team consultants have access to the details of services provided to each client by any consultant. This history of anomalies and resolutions is structured as a quickly searchable support database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up other vast support databases and permit priority response from vendors' internal engineering staff so Progent's online service specialists can arrive at the best solutions promptly.

Remote technical support services offered by Progent to customers in Detroit and anywhere in the state of Michigan include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need quick access to an effective Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Call Center or enhancing your current one, selecting or enhancing Help Desk application software to meet the unique needs of your company, or providing temporary phone support staff to reinforce your internal Call Center resources to handle demanding scenarios like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Detroit or anywhere in the state of Michigan fast access to a dependable support group with substantial experience providing telephone-based consulting and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key contributor to company performance, and Progent's aim is to fix and not merely document technical issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional engineering support and education in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Detroit, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering emerging issues before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a combination of OS platforms.
How Your Detroit Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Detroit or throughout the state of Michigan, Progent's phone-based computer support engineers can provide professional and economical IT help the instant your organization needs it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Detroit business deals with a local independent support technician or maintains a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to fix unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Computer Services for Detroit
Progent's phone help, remote repair, network security expertise, and system administration services give offices in Detroit or anywhere in the state of Michigan unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, refined remote support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Line of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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