Fast and Affordable Remote Support for Detroit Networks
Urgent Phone Technical Support for Detroit SystemsFor businesses in Detroit or anywhere in the state of Michigan, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISM-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions use up minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your network remotely without compromising network security.

Progent's proven technical support database application includes detailed records for the support that Progent's clients have received. Progent's staff engineers have access to the records of services provided to each Progent customer by every consultant. This history of anomalies and responses is organized as a quickly exploitable proprietary database that permits Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service specialists are able to determine the best resolutions promptly.

Online support provided by Progent to companies in Detroit and throughout the state of Michigan include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the budget to create an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or improving your existing one, evaluating or customizing Call Center application software to handle the special demands of your company, or providing temporary online personnel to reinforce your existing Help Desk resources during demanding situations like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of veteran network experts gives your clients in Detroit or anywhere in the state of Michigan quick access to a dependable technical support group with substantial background delivering phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a significant driver of business success, and Progent's target is to fix instead of simply track network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Word, and Office Excel. To learn more information on Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Detroit, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your IT maintenance is proactive and automated. By uncovering possible issues before they cause crashes, remote monitoring can minimize stressful and expensive network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or networks powered by a variety of platforms.
How Your Detroit Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Windows, Apple Mac, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Detroit or anywhere in the state of Michigan, Progent's online computer support specialists are ready to provide professional and economical system help the instant your company requires it. Long experience providing online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Detroit office deals with a regular independent support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle unexpected network crises or particularly tough integration problems.

Details of Progent's Online Network Support for Detroit
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Detroit or anywhere in the state of Michigan the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of network support, performing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each staff member to every client. The practice of documenting and organizing support records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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