Immediate Online Technical Support for Detroit Computer Networks
Immediate Online Support for Detroit NetworksFor organizations in Detroit or anywhere in the state of Michigan, Progent offers online help for networks based on any combination of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value because they possess the real-world background and have access to the advanced tools needed to resolve most information system problems quickly. Efficient support reduces immediate costs because service calls require minimal billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where fast solutions manage to end up as major tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that ensure the maximum degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to communicate with your environment remotely without compromising network security.

Progent's powerful service reporting application maintains thorough documentation describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support provided to every Progent client by every engineer. This archive of problems and responses is structured as an easily exploitable internal database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with the best resolutions quickly.

Online technical services available from Progent to companies in Detroit and throughout the state of Michigan include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service options for organizations with networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the money or time to build and maintain an internal Help Desk but who require quick access to a dependable Help Desk with proficient telephone assistance as well as the ability to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless addition to your established Call Center staff. Progent's Virtual Help Desk can act as a an escalation resource to handle complex computer system challenges, or be available in hectic instances when your regular resources are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Detroit or anywhere in the state of Michigan instant access to a large network service group with substantial experience delivering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial driver of business efficiency, and Progent's policy is to solve rather than merely annotate technical problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth engineering support and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. For more information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Detroit, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your network maintenance is proactive and automated. By detecting possible issues before they evolve into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or environments based on multiple platforms.
How Your Detroit Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Detroit or anywhere in the state of Michigan, Progent's phone-based network support specialists are ready to deliver professional and affordable system help the instant your business needs it. More than a decade of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Detroit business works with a local independent support technician or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially tough integration projects.

Advantages of Progent's IT Support for Organizations in Detroit
Progent's online support services enable your Detroit business to experience the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by being increasingly available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most companies in Detroit and throughout Michigan, local network support resources, whether made up of outside consultants or a full-time IT staff, can solve typical network issues. However, major troubles might occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call service professionals give you an easy, fast, and economical way to augment your regular help and to pass on valuable knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on independent freelance consultants. While independent consultants carry less internal costs than big service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may require your business to wait for help during an emergency. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can impede the success of the organization. Such badly built systems need careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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