Immediate Remote Troubleshooting for Detroit Computer Systems
Fast Online Help for Detroit NetworksFor companies in Detroit or anywhere in the state of Michigan, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve most information system problems quickly. This reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where quick solutions somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's network without breaching system security.

Progent's advanced technical support reporting system keeps comprehensive histories for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support provided to every Progent client by any Progent consultant. This archive of issues and resolutions is structured as a quickly accessible support database that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal resolutions quickly.

Remote support services available from Progent to companies in Detroit and anywhere in the state of Michigan include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for companies who don't have the money or time to assemble and manage an in-house Help Desk but who require quick access to a reliable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your current one, selecting or modifying Help Desk Call Center software to meet the unique requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk group to handle high-demand events such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Detroit or anywhere in the state of Michigan immediate assistance from a reliable support resource with substantial experience offering phone consulting and online repair service for networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a major enabler of company efficiency, and Progent's target is to resolve and not just annotate technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group provides online professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Detroit, or anywhere in the state of Michigan, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing emerging problems before they result in full-scale emergencies, proactive monitoring can avoid disruptive and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or networks based on a mix of platforms.
How Your Detroit Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Detroit or throughout the state of Michigan, Progent's online computer support engineers are ready to provide effective and cost-effective IT support the instant your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Detroit organization has a local freelance consultant or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix sudden system emergencies or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Detroit
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give offices in Detroit or anywhere in the state of Michigan the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Detroit and is also ideal for customers in more remote regions of Michigan that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a wide array of Microsoft support utilities, service databases, and continuing education.

  • By the Minute Billing to Reduce Costs
    Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone support and requires no monthly subscription fee for services delivered during normal business hours. This protects you from facing big invoices for quick fixes.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers the services of authorized specialists who have skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.

  • Application Specialists Team
    Progent's basic consulting services consist of technology integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for specific business applications. Support available from the Application Experts Team includes:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    Microsoft Office Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Consulting
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Software Development and SQL Server 2014 Software Development and Troubleshooting
    Oracle DBA Services and Software Development
    MySQL Database Administration and Software Design
    Apple Mac Help
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By providing a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough information technology solutions that meet the unique needs of your business.

  • Advanced Online Connectivity Software
    Protected remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand a costly onsite visit. Effective online connectivity tools and expert technicians together enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and automated system tracking.

  • Support for Popular VPN Products
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24-hour Service for High System Availability
    For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, performing a wide variety of IT projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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