Even if your Detroit company works with a local independent support technician or maintains an in-house IT staff that know how to handle typical network issues, Progent’s Microsoft and Cisco certified consultants provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to address sudden system crises or particularly challenging integration projects.

Features of Progent's Online Computer Support for Detroit
Progent's phone support, remote repair, network security consulting, and system administration services offer small businesses in Detroit or throughout the state of Michigan unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

• Immediate Telephone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small businesses in Detroit and is also ideal for customers in geographic areas of Michigan that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, service information, and continuing education.

• By the Minute Billing to Minimize Costs
  Progent provides remote support on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone support and requires no monthly subscription fee. This saves you from facing big invoices for routine repairs.

• Access to Cisco Certified Network Architecture Experts
  As a Registered Partner for Cisco, Progent offers help from authorized professionals who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.

• Application Experts Consulting
  Progent's core consulting services include system integration, MS Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Support offered by the Application Experts Team covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Customer Relationship Management Help
  • MS Project Expertise
  • MS Excel Programming
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Integration
  • Apple Macintosh Consulting
  By offering a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the special needs of your business.

• State of the Art Online Access Tools
  Secure remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art remote access software and expert engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.

• Compatibility with Leading VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

• Round-the-Clock Support for Maximum Network Uptime
  For small organizations with line-of-business applications, Progent can provide 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure high system uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing programs are designed especially for budget-conscious small companies whose workers require instant access to a Help Desk Call Center with effective telephone support and full escalation ability.

Benefits of Progent's Network Help for Small Companies in Detroit
Progent's online technical help services enable your City# small business to realize the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Advantages to your company include:

• Convenient virtual extension of your local support resources
  With most small businesses in Detroit and throughout Michigan, local computer service providers, whether consisting of outside consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online service professionals offer an easy, fast, and budget-friendly way to supplement your local help and to convey valuable knowledge to improve your capability to resolve future problems in-house.

• Less Reliance on Individual Consultants
  For IT maintenance, small organizations commonly rely on individual freelance consultants. While independent service people have smaller overhead than larger support companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of backup help may force your company to go without assistance during an IT crisis. As your network grows, network downtime and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system stays up and running.

• Create a Scalable Basis for Smooth Growth
  New businesses typically begin with an information system implemented on a modest budget. Without a strong framework, band-aid repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle critical business demands and simplify downstream growth.

• Work with Solution Providers Instead of Technology Resellers
  Small offices need guidance and technical education to negotiate an ever more complex array of technology alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the true needs of a small business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of technical background, refined remote support tools, and familiarity with enterprise networking enable small businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over=stretched in-house IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Complete Line of Servers
  Progent can provide world-class expertise for Microsoft’s popular server products with services such as Windows 2003 help, Windows Server 2000 migration, Microsoft Windows NT Server migration, Microsoft Exchange 2003 Server expertise, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server migration, and Microsoft SQL Server consulting.

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of network support, executing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to resolve real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids large invoices for fast solutions so you won't be forced to allow less critical problems to fester.

• Full Documentation of IT Services
  Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to each customer. The discipline of documenting and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who won’t release vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MOM causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.