Affordable Computer Troubleshooting from Microsoft Certified Experts for Businesses in Downey, CA
By offering professional know-how whenever you need it, making available in-depth expertise for key business applications, offering high-value services like virtual server hosting, invoicing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the business value of your information system and cut support expenses. Progent understands that information system security, dependability, and performance are just as important to small companies as to large enterprises but that small companies lack the leverage to invest aggressively in computer networks and internal service staffs. Progent's fundamental value proposition is that no network support firm can equal Progent's capability to deliver the IT support expertise your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your internal network service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recovery planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Downey, California
Progent's team of certified support professionals provides assistance for all facets of information technology found in companies of any size. Practice areas supported by Progent in Downey include:

Service Delivery Alternatives Available for Downey, California Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering network support is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new customers to address emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online network support services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to give small businesses the ideal combination: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and dependable access to a professional Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business information networks stay productive. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network engineering, virtual server solutions, plus configuration, customization and support for business software including accounting, operations, management reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and major system upgrades, longer term projects such as management reporting application programming and customization, relational database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and SQL Server to provide small businesses with greater degrees of reliability, protection, and performance than is feasible using the class of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition simple for clients to migrate to another support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support services to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for IT information protection and reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of benefits to organizations trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of network support, performing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for resolving real-world IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with big invoices for quick fixes. An additional advantage of granular pricing is that clients won't be tempted to allow less critical issues to fester until they become big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by each staff member to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT staffs gain when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Downey, California business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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