Expert Online Help for Downey, California Small Business Computers from World-class Engineers
Small companies have typically been overlooked by major IT support firms. Some small companies allow themselves to become overly reliant on individual consultants or small consulting firms who don't have the size or comprehensive skill sets to react promptly or effectively to network emergencies. Still other small companies turn to mass-market support providers that employ technicians trained to provide standardized fixes for common problems but who are missing the experience and technical scope to handle the diversity of configurations and lack of standards typical of small company information networks.

Progent's proven approach to delivering low-cost and successful technical service to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the country. Progent has delivered online support to companies in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the technical skills of your internal IT support staff. This can save money and help meet schedules for major projects like application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.

Key IT Areas Serviced by Progent for Business Networks in Downey, California
Progent offers the services of qualified experts for all aspects of business network technology found in small companies. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for Downey, California Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and tight expense monitoring across an array of IT service delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and fix network problems without the expense or delay of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small companies the best of both worlds: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all companies who require fast and reliable access to a professional Help Desk Call Center with efficient telephone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because small and midsize companies usually have tight information technology funds and can spare scant management attention for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business information systems stay productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and support for business software such as financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and massive software upgrades, extended initiatives such as business analytics software programming and customization, relational database software programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of availability and expandability but that is also simple for customers to transfer to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can handle the multi- platform and non- standardized environments common with smaller businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network protection and can help with complex security projects such as SIEM solutions to help enterprises meet business standards and statutory mandates for network data protection and incident reporting.

The scope and size of Progent's consulting staff offer a powerful array of benefits to clients wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for resolving real-world IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids big invoices for fast fixes. An additional benefit of granular pricing is that clients are not tempted to permit incipient issues to fester until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation given by every staff member to every customer. The practice of documenting and archiving service records allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Downey, California business needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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