Downey, CA Online Support from World-class Computer Troubleshooting Professionals
Progent's network troubleshooting services can provide your Downey, CA business budget-friendly and consistent access to enterprise-class information technology professionals. By delivering network support help when you require it, offering specialized expertise for mission-critical applications, offering unique support such as 24x7 server monitoring, and billing only for services you use, Progent offers your Downey, California business an economical alternative for maximizing the business value of small business information systems. Whether you have an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to build and maintain a robust and safe IT system and to have fast access to the skilled consulting usually available only to enterprises who can set up a sizeable in-house IT group.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to plan and implement a sensible cloud strategy.

Primary Technologies Serviced by Progent for Business Networks in Downey, California
Progent provides the services of qualified experts for all aspects of information technology deployed in small organizations. Products and technologies supported by Progent include:

Service Delivery Alternatives for Downey, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive service records, reliable follow-up, and strict expense control for a range of network support delivery modes that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and dependable support from an online Helpdesk with effective telephone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Because smaller businesses typically are constrained by limited IT budgets and can spare little executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business computer systems stay productive. Read more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended initiatives like business information application programming and support, relational database application development and DBA services, and web design, continuing support including network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of reliability, security, and performance than is possible using the type of internal data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually tracked, and systems are consistently archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to a different support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the software in the client's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

Why Progent Is the Smart Alternative for Downey, California Small Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with excessive dependence on small support organizations or freelance consultants.

Working with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT support, small businesses sometimes depend excessively on freelance engineers. Though individual service providers carry lower expenses than larger support firms and can afford to charge apparently smaller fees, freelancers are occasionally spread too thin to respond rapidly to critical network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of backup personnel may require your business to go without help during an emergency. The more your small business expands, system downtime or difficulties with critical programs get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a large consulting group to count on for assistance requires them to train on the job while your company winds up with the bill for their continuing education.

  • Have Access to Expertise in Complex Information Technology Issues
    The majority of smaller support organizations or freelance engineers specializing in small business IT consulting are capable of providing routine solutions but lack the background to deal cost-effectively with complicated network configurations with mixed platforms, multiple sites, Voice over IP systems, mobile clients, integrated financial and operational software, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your business because enterprise networks are inherently complex, integration issues require thorough understanding of in numerous technical areas, and reaching a high level of stability, availability, and security requires enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled onto of a weak structure. As a business grows, stability and scalability issues can hinder the productivity of the organization. Such networks need proper assessment, smart business planning, and broad-based experience to migrate to an IT environment that can act as the solid basis to meet critical business needs and support downstream expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and insight to navigate through an increasingly complex maze of IT options available for enabling business growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to match technical support with the genuine interests of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being driven by the actual requirements of a client.

How to Contact Progent
In case your Downey, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.