Fast, Low-cost Remote Computer Technical Support for Downey, California Small Businesses
For over two decades, Progent has focused on providing enterprise-quality IT support services to clients with small-business IT budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial pool of consultants accredited in a broad range of IT practice areas, a Call Center operational model that maximizes efficiency and ensures follow-through, a global team of on-line support experts, in-person support availability for the majority of most zip codes in the United States, and a company culture focused on fixing network problems in the least time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing services to add to the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to help your business to design and execute your cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Downey, California
Progent provides the support of certified consultants for all aspects of information technology found in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Downey, California Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Service Model ensures fast support, thorough service documentation, dependable follow-through, and tight expense control across an array of network service delivery modes that include online troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to deliver small businesses the best of both worlds: on-premises support professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are designed for all companies who require fast and dependable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually have tight information technology budgets and can spare scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that small business computer systems stay up and running. Learn more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for business applications including financials, operations, management reporting, CRM, and productivity software. Progent can help with one-time projects such as office relocations and massive system upgrades, extended initiatives like business information application development and support, relational database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and Microsoft SQL in order to provide small companies with greater degrees of reliability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small companies. Since Progent uses the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the highest level of availability and extensibility but that is in addition convenient for customers to migrate to a different service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Why Progent Is the Right Alternative for Downey, California Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network consulting allow small businesses to sidestep the problems related to excessive reliance on small support organizations or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT services, small companies sometimes depend heavily on freelance consultants. Although individual service engineers have lower overhead than more substantial IT service firms and can typically bill nominally smaller fees, freelancers are often stretched to far to react rapidly to critical network problems. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for assistance during an emergency. The more your company grows, network unavailability or problems with critical applications get more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large consulting team to rely on for advice forces them to train on the job while your business winds up with the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Issues
    Many smaller service firms or independent consultants who concentrate on small company IT consulting may excel at providing connect-the-dots fixes but lack the background to deal efficiently with complex network configurations with a variety of platforms, numerous offices, VoIP systems, mobile workers, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large team of experts can benefit your company because big-company environments are characteristically complex, support problems demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires industry-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of ad hoc fixes commonly get piled on top of a tenuous foundation. As a business grows, reliability and scalability issues can undermine the productivity of the organization. Such networks require proper evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that can provide the solid foundation to meet critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small companies need guidance and education to navigate through an ever more complex maze of technology alternatives available for enabling business growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align technical services with the genuine interests of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a client.

Contact Progent
In case your Downey, California business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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