Introduction to Progent's Consulting Expertise for BlackBerry Technology
BlackBerry Consulting and Integration ServicesMobile connectivity to email, address books, schedules, and web applications is a critical feature of IT networks for businesses of any type. BlackBerry handhelds are among the most popular solutions for maintaining anywhere, anytime connectivity. However the network architecture required to support BlackBerry handhelds has grown steadily more complex as the demand for high availability and and air-tight security has heightened. Progent's RIM certified consultants specialize in providing small businesses world-class IT expertise and troubleshooting services that are affordable and efficient.

Being a Microsoft certified Partner with more than a decade of background consulting on MS Exchange, Progent can provide broad expertise for incorporating BlackBerry and Microsoft products by offering services such as Microsoft Exchange 2010 support as well as by offering related support services such as Lync Server integration and MS Office Communications Server consulting to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL 2014 consultants can configure and troubleshoot your SQL server to operate optimally with BES Server, and Progent's MS System Center Data Protection Manager experts can assist you to design archiving and recovery procedures to guard your messaging data and reduce productivity loss in case of a crash of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network consultants who are available online to offer advanced support for designing and repairing your IT network infrastructure so it supports your BlackBerry system with high levels of resilience, scalability, security, and manageability. Cisco Certified Internetwork Experts are recognized network consultants who earn this top-level status only through thorough examination by Cisco. CCIEs can resolve even the most complex issues associated with network architecture, setup, repair, and maintenance.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange, Lotus, or Groupwise clients to send and receive messages that are encrypted during transit to provide maximum data protection. BES Server also streamlines a broad selection of vital administrative jobs ranging from BlackBerry deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user settings with BlackBerry's extensive library of policies

Progent's BlackBerry-qualified consultants can also help you to use BES Server to perform key tasks not available with the entry-level BES Server Express. These tasks include:

  • Set up and manage BES Server's high-availability architecture using virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Monitor and report on the overall health of your BlackBerry system

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to perform common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can in addition help you to resolve a broad array of problems concerning synchronization, handset detection, messaging reconciliation, web access, mobile connectivity, IM, PC software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small office networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses at a minimum and, by handling issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, configuring wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and help you to define and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements analysis, system architecture, deployment planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a mobile wireless solution that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to decide which administration model and physical components match your requirements, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software editions, processors and mass storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Expert
To contact Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.

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