World-class Online Consulting and Support Services for BlackBerry Environments
BlackBerry Online Troubleshooting SupportSecure and dependable access from mobile phones to email systems like Microsoft Exchange Server, Lotus Domino, or Novell GroupWise has become a strategic requirement for companies of any size who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular solutions for enabling and administering mobile connectivity. However, maintaining efficient BlackBerry systems has become challenging due to the advanced tools available to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are experienced at providing online consulting services for BlackBerry systems, reducing service expenses and resolving problems faster than is possible via ordinary on-site service providers.

Progent has a large group of online engineers certified to support IT system that incorporate products from all major suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to resolve complex issues with your network environment. Progent's Apple qualified support staff can assist your business to interface Macs with your wireless communications solution and can provide support with iPhone and iPad integration. Progent's Linux engineers can provide help for managing servers powered by various versions of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo. This breadth of practice areas permits Progent to act as a one-stop source for all consulting support required in multi-platform networks and eliminates the blame game that small businesses often encounter when trying to find computer help.

Progent's IT security consultants have been awarded top security accreditations such as Certified Information Security Manager and Certified Information Systems Security Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security penetration scanning service packages that enable small businesses to receive an impartial security assessment from a Progent security consultant to determine potential weaknesses in the security posture you expose inside and outside your firewall.

Technical Help for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange Server, Domino, or Groupwise users to send and receive emails that are encrypted during transit to ensure maximum security. BlackBerry BES Server also simplifies a broad variety of key management tasks ranging from smartphone configuration and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-certified consultants can help you utilize BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user and group configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement key procedures not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant infrastructure using virtual servers
  • Deploy BlackBerry devices remotely
  • Set specialized management roles
  • Monitor and report on the overall health of your solution

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can in addition assist you to resolve a broad array of problems concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online help for small business IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support expenses low and, by handling issues quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry device users on Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and network requirements assessment, solution design, deployment strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to support a BlackBerry BES Server, help you to determine which management model and physical components meet your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, processors and storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about technical support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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