Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most popular solutions for maintaining mobile connectivity to messaging, scheduling, web applications, and other vital business data. Progent offers Durham, North Carolina businesses support from BlackBerry-qualified consultants who can help organizations to maintain existing BlackBerry deployments or migrate efficiently to a more popular smartphone platform.

As the complexity of small company IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the standard for companies of all sizes, effective integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's proven remote support model, provides small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined management tools so you can monitor and control BlackBerry devices throughout your company, define security policies that make sense for your business, customize wireless applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored rapidly and safely.

Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of BlackBerry smartphones, offering a centralized platform for handling key tasks such as device deployment, updates, and retirement while also offering a strong foundation for security and high availability. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server offers a wealth of security capabilities beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BES Server also permits great versatility in selecting levels of security to meet the specific needs of your company's network. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Disable a BlackBerry smartphone
  • Erase information from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malware

BES Server also provides flexibility in determining ways to prevent users from installing or executing unsafe or prohibited applications. Progent can help you to select blocking processes such as:

  • Specify precisely what applications are allowed on the device
  • Prevent external programs from allocating persistent memory on the smartphone
  • Determine which functions third-party applications can access on the BlackBerry device
  • Restrict the types of access external applications running on the smartphone can initialize
  • Block all external software from being loaded or run on the smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, deploy access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution design, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices about options for software versions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Specialist
In order to ask Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.

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