Enterprise-class Online Consulting and Support Services for BlackBerry Technology
BlackBerry Remote Integration AssistanceSafe and reliable connectivity from mobile phones to collaborative messaging platforms like Microsoft Exchange Server, Lotus Domino, or Groupwise has become mandatory for companies of any size who wish to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the most popular technologies for enabling and administering mobile communications. But, maintaining productive BlackBerry systems is increasingly complex due to the advanced mechanisms that exist to meet the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry certified engineers are expert at providing remote consulting and support expertise for BlackBerry systems, lowering service expenses and resolving problems more quickly than is feasible via traditional on-site service providers.

Progent has a seasoned team of online consultants qualified to maintain networks that include technology from all major vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist you to manage challenging issues with your infrastructure. Progent's Apple certified experts can help you to integrate Macintosh computers with your mobile communications environment and can provide expertise with iPhone integration. Progent's Linux specialists can offer assistance in managing application servers powered by various versions of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of support skills permits Progent to offer a one-stop solution for IT support needed in multi-platform networks and eliminates the finger-pointing that small businesses commonly confront when looking for technical support.

Progent's network security consultants have been awarded top security accreditations such as GIAC (Global Information Assurance Certification) and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of economical security penetration scanning service packages that enable small businesses to receive an objective network security evaluation from a Progent security engineer to determine potential risks in the security profile you present on both sides of your firewall.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry smartphones, offering a single solution for controlling critical jobs like device installation, upgrades, and deactivation and also providing a solid infrastructure for data protection and high availability. BlackBerry BES Server delivers seamless integration between Exchange Server, Novell GroupWise, or Lotus Domino email platforms and BlackBerry users and allows wireless synchronization.

BlackBerry Enterprise Server Configuration Support

BES Server includes a variety of security capabilities starting with advanced data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting levels of protection to meet the specific requirements of your company's network. Progent's BlackBerry authorized engineers can assist you to choose advanced security features and activate them wirelessly. Samples of these wirelessly configurable security features are:

  • Lock down a smartphone
  • Wipe data from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also offers flexibility in determining how to keep BlackBerry users from loading or running unsafe or unauthorized code. Progent can assist you to select protective processes such as:

  • List precisely which programs are permitted on the device
  • Block external software from allocating non-volatile memory on the BlackBerry device
  • Select what functions third-party applications can access on the BlackBerry device
  • Restrict the kinds of connections external programs running on the BlackBerry device can initialize
  • Prevent all third-party programs from being loaded or executed on the device

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform common technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can in addition assist you to resolve a broad array of issues concerning synchronization, handset recognition, email consistency, web access, wireless connections, Instant Messaging, desktop software installation, and Desktop Redirector.

As a leader in providing countrywide remote support for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support expenses low and, by solving problems promptly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help you to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

Contact Progent for Support from a BlackBerry-Qualified Specialist
To contact Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

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