World-class Online Support Services for BlackBerry Technology
BlackBerry Remote Integration AssistanceSafe and uninterrupted access from mobile phones to messaging systems like Microsoft Exchange Server, IBM Lotus Domino, or Groupwise is now a strategic requirement for companies of any type who wish to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the premiere technologies for enabling and managing mobile connectivity. However, supporting efficient BlackBerry systems is increasingly challenging due to the advanced mechanisms that exist to meet the demand for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified consultants are experienced at providing online consulting services for BlackBerry systems, lowering service costs and resolving issues faster than is possible via traditional on-premises consulting.

Progent has a seasoned group of remote consultants certified to support networks that incorporate technology from all major suppliers. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist your company to resolve complex issues with your infrastructure. Progent's Apple qualified experts can assist you to integrate Macintosh computers with your wireless connectivity solution and can provide help with Apple iPhone integration. Progent's Linux engineers can offer assistance for managing servers powered by various versions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of expertise permits Progent to offer a convenient solution for any consulting assistance required in mixed-platform networks and eliminates the finger-pointing that small businesses often encounter when looking for computer help.

Progent's information technology security consultants have been awarded prestigious security accreditations including Certified Information Security Manager (CISM) and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two low-cost security vulnerability scanning service packages that allow small companies to get a professional security assessment from a Progent security engineer to determine possible risks in the security posture you present on both sides of your firewall.

Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software enables Microsoft Exchange Server, Domino, or Groupwise users to send and receive emails that are encrypted during transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a broad selection of critical administrative tasks ranging from smartphone deployment and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BES Server to perform important procedures not available with the entry-level BES Server Express. These procedures include:

  • Set up and manage BES Server's high-availability architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Automatically track and report on the integrity of your solution

How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also help you to troubleshoot a broad array of issues associated with synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, workstation application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small business IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs at a minimum and, by resolving problems quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist you to select and install sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, install the MDS and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, system architecture, installation planning and implementation, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a wireless solution that meets your information technology budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which administration approach and equipment match your requirements, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, server hardware and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help your company to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
In order to ask Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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