Fast Remote Troubleshooting for Durham Computer Networks
Urgent Phone Support for Durham SystemsFor organizations located in Durham or anywhere in North Carolina, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces immediate costs because service calls accumulate minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where fast repairs somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and proven processes which permit the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to interface to your company's environment remotely without breaching network security.

Progent's advanced customer support reporting application stores thorough documentation describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance delivered to every customer by any engineer. This database of issues and resolutions is stored as a readily exploitable support database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and formal relationships with key vendors including Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient resolutions quickly.

Online technical support services available from Progent to clients in Durham and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the money or time to support an internal Help Desk but who need quick communication with a reliable Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your current Call Center team. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult technical problems, or be ready in overflow situations when your ordinary service providers are too busy.

    Progent's Call Center team of veteran information technology experts provides your clients in Durham or anywhere in the state of North Carolina instant contact with a dependable technical support group with years of experience providing telephone-based help and online troubleshooting for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key enabler of company productivity, and Progent's intent is to solve and not merely document technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To learn more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your IT maintenance is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows networks, or environments that support a variety of operating systems.
How Your Durham Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Durham or throughout the state of North Carolina, Progent's online network support engineers are ready to deliver effective and economical system support the instant your company needs it. Long experience delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Durham business relies on a local freelance consultant or maintains a full time organization that can deal with ordinary network problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to handle sudden system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Durham
Progent's online support services allow your Durham company to have the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Durham or anywhere in North Carolina, local network service resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, IT crises sometimes strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's online service professionals offer a convenient, fast, and affordable solution to supplement your local help and to convey valuable knowledge to increase your capability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies often rely on independent freelance service providers. While independent service people carry smaller internal costs than larger consulting firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your company grows, system downtime and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service expertise to insure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies typically begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments require proper assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing productivity. They hardly need a network consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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