Fast Remote Support for Durham Networks
Urgent Remote Consulting for Durham NetworksFor businesses located in Durham or anywhere in North Carolina, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they have the real-world background and have access to the sophisticated technology needed to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions require minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes somehow turn into big bills. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which permit the highest degree of effectiveness for remote consulting and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to link to your company's computer system without violating network security.

Progent's proven service database application includes thorough histories for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support delivered to every Progent client by every engineer. This history of trouble tickets and fixes is organized as a quickly accessible internal database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and formal partnerships with important vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at optimal solutions in the least time.

Remote support offered by Progent to clients in Durham and anywhere in the state of North Carolina include:

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the money or time to create an in-house Help Desk but who require quick response from a dependable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent addition to your existing Call Center staff. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest computer system issues, or be available in those instances when your other support engineers are swamped.

    Progent's Help Desk team of seasoned information technology consultants provides your clients in Durham or anywhere in the state of North Carolina quick contact with an effective support resource with years of experience delivering phone help and remote repair service for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a significant enabler of business performance, and Progent's intent is to resolve rather than simply record IT issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team can supply online advanced engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To learn more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services managed backup.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By anticipating looming issues before they grow into downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Windows environments, or environments powered by a mix of platforms.
How Your Durham Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Durham or throughout the state of North Carolina, Progent's online network support engineers can provide professional and economical IT support whenever your company has to have it. Long experience delivering remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Durham company deals with a local freelance support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Services for Durham
Progent's online support, Internet-based repair, network security expertise, and network administration services offer offices in Durham or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Durham and is also ideal for networks in more remote areas of North Carolina that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing education.

  • By the Minute Rates to Minimize Expenses
    Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum charge for online service and requires no monthly subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for simple repairs.

  • Access to Cisco Network Architecture Experts
    As a Certified Partner for Cisco, Progent offers access to on-staff specialists with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.

  • Application Experts Group
    Progent's core consulting services consist of system integration, MS Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Help available from the Application Experts staff covers:
    Dynamics GP Support and Customization
    MS Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Application Programming and Troubleshooting
    Oracle Management and Application Programming
    MySQL Management and Application Programming
    Mac Consulting
    Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging

    By offering a convenient centralized resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your company.

  • Sophisticated Online Access Tools
    Protected remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to find fast solutions to problems that could otherwise require an expensive onsite visit. Effective online connectivity tools and expert technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system analysis.

  • Support for Leading VPN Products
    Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.

  • Round-the-Clock Support for Maximum System Availability
    For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.

  • Help Desk Services
    Progent's Help Desk outsourcing services are intended especially for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 integration, Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving service activity allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.