Fast Online Troubleshooting for Durham IT Networks
Urgent Online Support for Durham SystemsFor companies located in Durham or anywhere in North Carolina, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast repairs manage to turn into major tabs. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes which ensure the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to interface to your network without breaching corporate security.

Progent's sophisticated customer support reporting system stores extensive records describing all service that Progent's customers have been provided. Progent's team consultants have access to the details of services provided to each Progent client by any engineer. This database of trouble tickets and responses is stored as a readily exploitable support database that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit fast response from vendors' internal support staff with the result that Progent's remote service experts are able to come up with the best resolutions in the least time.

Remote support provided by Progent to clients in Durham and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to assemble and manage an internal Help Desk but who require quick access to a reliable Call Center with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex computer system issues, or be ready in overflow circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center team of seasoned network consultants provides your customers in Durham or anywhere in the state of North Carolina instant access to a large technical support resource with years of experience delivering telephone-based support and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a key contributor to business success, and Progent's aim is to fix and not merely track IT problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional consulting expertise and education in special application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By spotting looming issues before they evolve into downtime, automated monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of OS platforms.
How Your Durham Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Durham or anywhere in the state of North Carolina, Progent's online computer support engineers are ready to provide effective and economical IT support the instant your organization has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Durham business works with a regular independent support technician or employs an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or especially complicated integration projects.

Details of Progent's Online Computer Support for Durham
Progent's online support, remote troubleshooting, system security consulting, and system management services give businesses in Durham or throughout the state of North Carolina the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.