Fast and Affordable Online Support for Durham Information Networks
Urgent Remote Consulting for Durham SystemsFor businesses in Durham or anywhere in the state of North Carolina, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced technology required to resolve the majority of network issues rapidly. This reduces immediate costs since service calls require minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where speedy. minor fixes manage to end up as major invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to access your environment without violating system security.

Progent's proven service reporting system keeps thorough records of all service that Progent's customers have received. Progent's staff consultants have access to the specifics of assistance delivered to every Progent client by any consultant. This database of problems and repairs is stored as a conveniently retrievable internal database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts are able to find the most efficient resolutions in the least time.

Remote support offered by Progent to companies in Durham and throughout the state of North Carolina include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for organizations who lack the resources to build and maintain an internal Help Desk but who want quick communication with an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless extension of your existing Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest technical challenges, or be ready in hectic instances when your ordinary support engineers are swamped.

    Progent's Help Desk team of veteran information technology professionals gives your computer users in Durham or anywhere in the state of North Carolina rapid communication with a dependable technical support group with years of background delivering telephone-based support and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a significant driver of company productivity, and Progent's goal is to fix instead of simply record technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based professional consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your network support is proactive and automated. By exposing looming trouble spots before they evolve into crashes, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a mix of platforms.
How Your Durham Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Durham or throughout the state of North Carolina, Progent's online network support specialists can provide professional and affordable system help the moment your business has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Durham company works with a regular independent consultant or maintains an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to solve sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Durham
Progent's online technical help services allow your Durham organization to have the benefits of timely, enterprise-level network support without the expense of managing an in-house IT staff. Your network will derive greater strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most companies in Durham and throughout North Carolina, nearby network service providers, whether represented by outside consultants or a full-time maintenance staff, can solve the majority of network problems. However, IT crises can strike when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support specialists provide an easy, fast, and affordable way to augment your regular help and to transfer valuable information to increase your ability to handle future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people carry less internal costs than larger support organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically begin with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed systems require proper analysis, smart long-term planning, and wide IT expertise to evolve to a system architecture that can deliver the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product alternatives available for promoting business success and improving efficiency. These companies do not need a network engineer who is trying to resell a specific vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the front lines of network service, performing a broad range of IT tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each client. The practice of documenting and archiving support activity results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.