Fast and Affordable Online Help for Durham Computer Systems
Immediate Online Support for Durham NetworksFor businesses located in Durham or anywhere in North Carolina, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network problems rapidly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow turn into substantial tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to access your company's computer system remotely without compromising network security.

Progent's sophisticated service reporting application includes extensive histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help provided to every customer by every consultant. This archive of problems and solutions is organized as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.

Online support offered by Progent to businesses in Durham and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the resources to create an internal Help Desk Call Center but who require fast response from an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can serve as a an escalation alternative for the most difficult computer system problems, or be available in those circumstances when your other resources are overwhelmed.

    Progent's Help Desk staff of experienced information technology consultants gives your computer users in Durham or anywhere in the state of North Carolina quick access to an effective technical support resource with years of background delivering phone support and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a significant contributor to company success, and Progent's policy is to resolve instead of merely record IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced consulting expertise and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your computer support is proactive rather than reactive. By exposing looming problems before they cause full-scale emergencies, system monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a mix of operating systems.
How Your Durham Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Durham or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT help the moment your business has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Durham organization relies on a local freelance support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Durham
Progent's online support services enable your Durham organization to experience the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your network will acquire greater business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Durham or anywhere in North Carolina, nearby computer service providers, whether consisting of outside consultants or an internal maintenance staff, can solve typical technical problems. However, major troubles can strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these cases, Progent's online service professionals offer an easy, fast, and affordable solution to supplement your local resources and to transfer valuable knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations often depend on independent freelance consultants. While freelance consultants carry less internal costs than larger service companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such badly built environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a system architecture able to provide the solid foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices require advice and technical education to negotiate an ever more complex array of technology options available for promoting business growth and improving productivity. They do not need a computer engineer who is trying to sell a specific vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, at the front lines of network service, executing a broad variety of IT projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.