Immediate Online Technical Support for Durham IT Networks
Urgent Remote Support for Durham NetworksFor companies located in Durham or anywhere in North Carolina, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISSP-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve most information system issues quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support experience is particularly important for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's environment remotely without violating system security.

Progent's powerful service database application keeps detailed documentation of the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help delivered to every customer by every Progent consultant. This database of trouble tickets and solutions is stored as a quickly exploitable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions promptly.

Online technical services provided by Progent to companies in Durham and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the budget to support an internal Help Desk but who need fast communication with an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk software to handle the special needs of your corporation, or providing temporary phone support staff to work with your internal Help Desk team to handle demanding situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology experts provides your customers in Durham or anywhere in the state of North Carolina quick assistance from a dependable network service resource with extensive background offering telephone-based support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to business success, and Progent's goal is to fix and not just record IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers online professional engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Office Word, and Excel. To read more about Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they evolve into crashes, remote monitoring can head off disruptive and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or systems that incorporate a combination of operating systems.
How Your Durham Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Durham or anywhere in the state of North Carolina, Progent's phone-based network support engineers are ready to provide expert and affordable IT support whenever your organization needs it. Long experience providing online tech support has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Durham company works with a regular independent support technician or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to handle unexpected system crises or particularly tough integration problems.

Features of Progent's Online Computer Services for Durham
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give offices in Durham or throughout the state of North Carolina the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Telephone Contact with Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Durham and is also ideal for networks in more remote areas of North Carolina that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing training.

  • Per Minute Billing to Reduce Expenses
    Progent offers remote support on a per-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online support and requires no monthly retainer for support services provided during regular working hours. This saves you from paying big invoices for simple repairs.

  • Access to Cisco Network Infrastructure Specialists
    Progent's registered experts for Cisco offers access to on-staff specialists who have experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Specialists Consulting
    Progent's core support services include system integration, MS Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting expertise for specific business applications. Support offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Support and Programming
    Microsoft Project Training
    Office Excel and Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Application Development and SQL Server 2014 Application Programming and Debugging
    Oracle Project Management and Application Development
    MySQL Database Administration and Application Programming
    Apple Mac Support
    Amazon MWS Programming and Debugging

    By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that meet the specific requirements of your company.

  • Sophisticated Online Access Tools
    Protected remote connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise require a costly personal visit. Cutting-edge remote access tools and experienced engineers together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.

  • Compatibility with Popular VPN Gateways
    Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

  • Round-the-Clock Service for High System Uptime
    For companies with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of technical experience, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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