UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for
Durham Small Office Network Systems
For small and midsize businesses in Durham or anywhere in the state of North Carolina, Progent provides 24x7 remote support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate costs because solutions require fewer billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle employees, and distracted management.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where fast fixes somehow end up as big bills. Progent's penchant for disposing of technical issues efficiently results in your business saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your environment remotely without breaching network security.
Progent's powerful technical support reporting application maintains detailed records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of support rendered to every customer by any engineer. This database of trouble tickets and resolutions is stored as a quickly exploitable internal database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close partnerships with important vendors such as Cisco and Microsoft make available other vast support databases as well as to manufacturers' internal engineering staff so Progent's remote consulting experts can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's phone services in Durham or anywhere in North Carolina or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote consulting experts possess certified skills in an extensive array of technologies. This broad range of technical skills allows Progent's consultants to manage practically any problem that may take place in a small business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
Phone-based technical support services available from Progent to companies in Durham and anywhere in the state of North Carolina include:
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services address a broad range of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs can deal with even the most stubborn issues occurring in network design, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value because their deep expertise allows them to find solutions for the most difficult problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco Systems authorized CCIE so you can get timely help for serious network problems that are crippling worker productivity but are beyond the comfort zone of your ordinary network support resources. Progent's Cisco-qualified CCIE support experts can connect to your environment via advanced on-line support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts Progent's Microsoft-certified remote support professionals offer network problem solving and consulting assistance for all Microsoft server and business application products. Progent is a Microsoft Gold Partner network support company and can offer your business the expertise of consulting engineers who can assist to configure, maintain and administer the extensive suite of Microsoft Windows Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server 2007, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Engineers Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to clean up quicky after a serious breach. Security services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small businesses with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who lack the money or time to assemble and manage an in-house Call Center but who need quick response from a dependable Call Center with professional phone support plus the expertise to escalate the most challenging problems to high-level consultants.
Progent’s Virtual Call Center is intended for larger companies and operates as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation resource to resolve complex network problems, or be ready in overflow instances when your regular support engineers are overwhelmed.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your established organization, evaluating or enhancing Call Center application software to address the unique demands of your corporation, or providing occasional phone support personnel to work with your in-house Call Center team during high-demand situations such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of experienced information technology experts gives your clients in Durham or anywhere in the state of North Carolina quick contact with an efficient support group with substantial experience offering phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a key enabler of business productivity, and Progent's policy is to solve instead of simply track technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply online professional engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office Word, and MS Excel. For more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the artistic elements of Macintosh environments by delivering remote consulting support and training in imaging, audio, and video. Progent's support professionals offer help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Durham, or anywhere in the state of North Carolina, online network and server monitoring services powered by MS Operations Manage (MOM), enhanced by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting possible trouble spots before they result in network outages, automated monitoring can minimize stressful and costly service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or environments that support a combination of platforms.
How Your Durham Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or email information@progent.com.
Progent is a Certified Cisco Partner with expert certified consultants available to help you to deploy or maintain Cisco networking solutions. Being a Certified Partner for Cisco Systems, Progent offers the expertise of Progent's on-call CCIE-certified professionals who have experience in designing, implementing and troubleshooting network solutions based on Cisco products. Because Progent is in addition a Microsoft Gold Partner and provides expert support for a wide variety of commercial applications, Progent can show you how to assist you to find complete IT solutions that maximize the business value of your information system. Cisco's popular selection of networking solutions supported by Progent includes PIX 500 Series and ASA 5500 Series firewalls, protected broadband and multi-function routers, Cisco Aironet wireless access points, voice over IP phones, Cisco Catalyst switches, plus protection and Virtual Private Network (VPN) products.
Progent's ISSAP certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough testing and significant work with information security architecture. ISSAP consultants have in-depth knowledge of access management mechanisms and methodologies, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-qualified security experts can assist your company with all phases of architecture security.
If your company is producing Linux-based software on a network that has Windows-based servers, desktops, and office applications, Progent offers full-service network support outsourcing that allows you to concentrate on your area of high-value know-how while avoiding the constant distraction of maintaining your business network. Through the use of smart server monitoring and by providing online and in-person assistance as your company needs it, Progent represents an affordable solution for maintaining an IT system that features excellent dependability, security, and performance. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual infrastructure, online and on-sitesupport and troubleshooting, 24x7 monitoring services, and help desk support.
Progent can provide a variety of data communications services from top carriers such as AT&T, Broadwing, and NextWeb. Data communications technologies offered through Progent include ISDN, DSL, Frame Relay over DSL, T1, Burstable T1, Private Line, plus stationary and mobile wireless. Progent can assist you with all facets of creating and integrating a cost-effective data communications solution that optimizes the productivity of your computer network. Progent can also provide consulting and support services ranging from system repair to comprehensive IT outsourcing so that your data transport architecture can succeed.
In addition to offering Microsoft Dynamics GP specialists, Progent can give you access to experts in Microsoft Dynamics AX ERP Software, Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's experts also can show you how to build and maintain a secure, robust network foundation to support your ERP, MRP and accounting solutions.
ISA 2004 Enterprise Edition Server Support and Integration Consulting
Progent's Microsoft-certified ISA Server consultants have long backgrounds developing ISA Server-based security solutions for information systems with many sites, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your company in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent’s Microsoft certified consultants offer small and midsize companies experienced consulting services for Microsoft Operations Manager 2007 and MOM 2005. Microsoft Operations Manager 2007 and MOM 2005 offer open and expandable enterprise-class system management by providing detailed event management, proactive monitoring and alerts, reporting and trend profiling, and network and application-specific heuristics and routines to increase the control of Windows Server System environments. Through internal application profiles, Microsoft Operations Manager 2007 and MOM 2005 help you identify your IT reliability issues before they become disasters, increase the efficiency of your network operations through specified best practices, and support your network operations and senior management by sharing critical service level and capacity data. Progent’s System Center Operations Manager consulting engineers have broad hands-on experience with Microsoft Operations Manager 2007 and MOM 2005 and can help your business deploy and customize MOM in order to optimize the availability and efficiency of your information network.
By using virtual server technology, companies are able to run many virtual servers on one actual server. Virtualization technology allows companies to enjoy all the advantages of server segmentation, while avoiding the expense associated with purchasing extra server hardware. Other key server management options include server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you with all areas of server consolidation and management to allow your business to contain expenses and conserve time.
Windows Server 2008 is an important step forward in making IT networks more secure and available, easier to virtualize and administer, higher performing, and able to offer a better platform for web publishing. Progent can assist your business benefit fully from the enhancements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, technical support, education, staffing, network monitoring, and security services.
Progent's Apple Mac support consultants can assist you with a broad range of network foundation issues such as network architecture, off-site and mobile access, internetwork compatibility, security, and emerging technologies including Voice over IP and fast wireless networking. For company networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and depth to handle the challenge of planning, integrating, and supporting a network architecture that is robust, secure, efficient and supportive of your business goals. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Progent's Cisco-certified IT engineers can show you how to build an affordable, 24x7 Internet connection architecture that can achieve non-stop Internet access through a wide range of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you utilize the latest techniques for 24x7 Internet connections to build a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet access.
Progent can assist you to design and execute a smooth migration from a UNIX-based IT environment to a network powered by Windows and suited for supporting Microsoft's popular office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to guard your data and reduce business discontinuity by developing an effective transition plan that preserves your existing assets in UNIX software and technology. UNIX-to-Windows migration support services available from Progent include analysis of current environment, migration strategy and validation, Exchange migration support, information and application software migration, and server and mass storage transition and economization.
Speakeasy is a national carrier of broadband data Voice over IP services. Speakeasy provides a diverse variety of data services including Speakeasy DSL, ADSL, Full T1, and Bonded T1 services. Also, Speakeasy Business provides Voice over IP service. Progent has an agent agreement with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you incorporate Speakeasy broadband services to build an enterprise-class, integrated communications solution on a realistic budget.
If your company has a Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-qualified consultants can help your entire enterprise in a wide range of security topics including security administration practices, security architecture and strategies, access control systems and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that information security professionals are required to master. These certification provide IT management the assurance that those who have earned their CISM or CISSP certification have the background and theory to offer world-class security support and engineering services.
For small and midsize businesses in Durham or anywhere in the state of North Carolina, Progent provides 24x7 remote support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs can deal with even the most stubborn issues occurring in network design, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value because their deep expertise allows them to find solutions for the most difficult problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote support professionals offer network problem solving and consulting assistance for all Microsoft server and business application products. Progent is a 
Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to clean up quicky after a serious breach. Security services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
