Immediate Remote Technical Support for Durham UNIX or Linux NetworksFor small and midsize businesses in Durham or anywhere in the state of North Carolina, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and business continuity planning.

Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. This reduces direct costs because service calls require fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. Unlike typical remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with problems efficiently translates into your business spending less money.

Progent's Remote Support Technologies
Over time, Progent has refined a set of customized tools and proven processes which permit the highest degree of efficiency for remote engineering help and repair for small company IT systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's online support team to access your company's environment without violating corporate security.

Progent's advanced customer support reporting application maintains detailed documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of support delivered to each Progent customer by any Progent engineer. This history of problems and fixes is structured as a conveniently retrievable internal database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available other vast technical support databases and permit fast response from vendors' internal support staff so Progent's remote consulting experts are able to come up with the most efficient resolutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's phone support in Durham or anywhere in North Carolina or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's remote network support engineers possess certified skills in an extensive array of disciplines. This wide range of IT skills permits Progent's consultants to manage practically any emergency likely to crop up in a small business network. Certificates held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to companies with mixed-platform networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Phone-based support Offered by Progent to clients in Durham and anywhere in the state of North Carolina include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and easy management, and migration from older systems to the latest Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Durham, North CarolinaThe Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex challenges encountered in network design, integration, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to fix even the most difficult problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Few consulting firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get urgent support for complex network infrastructure problems that are lowering worker productivity but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line troubleshooting tools to perform fast, secure, and affordable analysis and repair. Progent's CCIEs can provide expertise in all of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    MS Windows Expertise for Durham, North CarolinaProgent's Microsoft-qualified online service professionals offer computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of online desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Certified Network Security Experts for Durham, North CarolinaProgent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recover rapidly after a damaging breach. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile access; securing your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses often need. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk support programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for smaller companies who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick response from an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent extension of your existing Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative to handle complex computer system problems, or be ready in those instances when your regular service providers are overwhelmed.

    Progent's Help Desk consulting support can guide you in building an effective new Help Desk or enhancing your existing one, selecting or modifying Call Center software to handle the particular demands of your company, or adding occasional online personnel to supplement your internal Call Center resources to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center staff of seasoned network experts gives your workers in Durham or anywhere in the state of North Carolina quick assistance from a dependable network service resource with extensive background providing telephone-based support and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a solid driver of company success, and Progent's policy is to fix and not merely record network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply online advanced consulting expertise and training in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. For additional information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the creative facets of Apple Mac environments by providing phone-based consulting services and education in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or setting up an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in Durham, or anywhere in the state of North Carolina, online computer system monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering potential issues before they grow into crashes, proactive monitoring can minimize stressful and expensive network failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft networks, or environments based on a variety of platforms.

How Your Durham Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.















© 2002- 2017 Progent Corporation. All rights reserved.