Immediate Phone Support for Durham UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Durham or anywhere in North Carolina, Progent provides help for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online support engineers offer excellent value because they have the practical background and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs because solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions manage to end up as large tabs. Progent's penchant for handling problems quickly results in your business spending less money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to link to your system remotely without compromising system security.

Progent's powerful technical support database system maintains comprehensive records of all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services provided to each Progent customer by any consultant. This archive of problems and repairs is stored as an easily accessible proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and formal partnerships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or Mac OS X Network Help from Progent
To access Progent's phone services in Durham or anywhere in North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's phone-based consulting professionals have certified skills in a comprehensive array of technologies. This broad range of capability enables Progent's engineers to resolve practically any crisis likely to crop up in a small business network. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with multi-platform networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Phone-based services provided by Progent to clients in Durham and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services address a wide range of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing problems within UNIX/Linux systems powered by popular versions of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Durham, North CarolinaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates a person's technical skills at the expert level. CCIEs know how to handle even the most complex problems associated with network infrastructure planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional value since their deep experience permits them to find solutions for even the most difficult problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for complex network issues that are lowering worker efficiency but are outside the experience of your regular network service providers. Progent's CCIE engineers can connect to your network using state-of-the-art remote support technology to perform quick, safe, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.

  • Certified Windows Experts
    MS Windows Experts for Durham, North CarolinaProgent's Microsoft-certified remote service engineers can provide network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can help your company with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Qualified Network Security Engineers for Durham, North CarolinaProgent's qualified CISSP and ISSAP network security consultants offer a variety of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist you to recuperate quickly after a damaging breach. Security consulting services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Help Desk service offerings for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent supplement to your current Call Center staff. Progent's Virtual Call Center can serve as an escalation alternative for the toughest technical challenges, or be available in overflow instances when your ordinary service providers are overwhelmed.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk software to handle the unique needs of your company, or adding occasional online staff to supplement your internal Help Desk group to deal with demanding events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology consultants offers your workers in Durham or anywhere in the state of North Carolina rapid assistance from an efficient network service group with years of background offering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a significant enabler of company efficiency, and Progent's goal is to solve rather than merely annotate technical problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For more about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac experts can promote the artistic aspect of Apple Mac environments by providing phone-based help support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Durham, or anywhere in the state of North Carolina, online computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting looming problems before they cause downtime, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or networks based on a variety of OS platforms.

How Your Durham Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.

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