Urgent Remote Support for Durham UNIX, Linux, or Sun Solaris SystemsFor small businesses in Durham or anywhere in North Carolina, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's online support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced technology to solve most information system issues rapidly. This lowers immediate expenses because solutions take up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and de-focused management.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast repairs somehow end up as big tabs. Progent's skill at solving problems efficiently translates into your company conserving money.

Progent's Online Technical Support Tools
Over the years, Progent has developed an array of optimized tools and field-proven processes which promote the highest degree of efficiency for remote consulting and repair for small company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to connect to your company's environment without compromising corporate security.

Progent's sophisticated service reporting system stores detailed histories of the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to each customer by any engineer. This history of problems and responses is organized as an easily searchable internal knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other massive technical support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient solutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Durham or anywhere in North Carolina or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online support engineers possess advanced credentials in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to resolve practically any problem that may crop up in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To support customers with mixed-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based support available from Progent to customers in Durham and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Consultants for Durham, North CarolinaThe Cisco CCIE certification is the premier accreditation for network consultants, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most complex challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing workarounds or locating software patches. CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to resolve even the most intractable problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can get urgent support for severe network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your ordinary computer maintenance personnel. Progent's CCIE support experts can tie into your network via state-of-the-art remote troubleshooting tools to perform fast, safe, and economical diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's popular selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Certified Windows Expertise
    Microsoft Windows Support for Durham, North CarolinaProgent's Microsoft-certified online support engineers offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of remote PC desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Certified Network Security Engineers for Durham, North CarolinaProgent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for small organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your current Call Center staff. Progent's Virtual Call Center can act as an escalation resource for the toughest network issues, or be ready in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your established organization, selecting or modifying Help Desk Call Center software to address the special needs of your corporation, or adding temporary online personnel to work with your existing Help Desk Call Center resources during high-demand situations like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Durham or anywhere in the state of North Carolina instant assistance from an effective support resource with extensive experience offering phone support and remote repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's policy is to resolve and not simply report network issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. For additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the imaginative facets of Mac systems by providing phone-based help support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Durham, or anywhere in the state of North Carolina, remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting looming issues before they expand into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments based on multiple platforms.

How Your Durham Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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