Urgent Phone Support for Durham UNIX, Linux, or Solaris NetworksFor small businesses located in Durham or anywhere in North Carolina, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support services represent excellent value due to the fact that they have the practical background and the sophisticated tools to resolve most network issues quickly. This lowers immediate expenses because service calls accumulate a smaller number of billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management.

Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to typical remote service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast fixes manage to turn into large tabs. Progent's penchant for disposing of technical issues efficiently translates into your business conserving cash.

Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote engineering help and repair for small company computer networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's online support team to access your company's network without violating corporate security.

Progent's powerful technical support reporting application stores extensive records describing the support that Progent's clients have received. Progent's team consultants have access to the history of assistance rendered to every client by any Progent consultant. This history of issues and solutions is stored as a readily exploitable support knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to come up with the best solutions quickly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Durham or anywhere in North Carolina or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based network support engineers possess advanced credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's engineers to manage virtually any emergency likely to crop up in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To support customers with multi-operating system environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based technical services Offered by Progent to customers in Durham and throughout the state of North Carolina include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from older systems to the latest Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Durham, North CarolinaThe Cisco CCIE credential is the premier accreditation for network engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle the most stubborn challenges surrounding network design, installation, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs provide excellent cost-effectiveness because their broad experience allows them to fix even the most complex problems rapidly. In common cases, less qualified service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive timely help for serious network infrastructure issues that are lowering business efficiency but are beyond the scope of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your network using sophisticated remote support technology to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    MS Windows Experts for Durham, North CarolinaProgent's Microsoft-qualified online service engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified System Security Consultants for Durham, North CarolinaProgent's certified CISSP and ISSAP security engineers can provide a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate quickly after a serious penetration. Security support services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract projects that small businesses often need. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Call Center Support
    Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for small businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who require quick response from a reliable Help Desk with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless supplement to your current Call Center resources. Progent's Virtual Call Center can operate as an escalation option to resolve the most difficult network issues, or be available in overflow circumstances when your other support engineers are too busy.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk software products to handle the unique requirements of your business, or adding occasional online staff to work with your internal Help Desk team to handle unusually busy situations like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network consultants provides your customers in Durham or anywhere in the state of North Carolina instant communication with a dependable technical support resource with substantial experience offering telephone-based help and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a solid driver of company performance, and Progent's policy is to resolve instead of just annotate technical problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the artistic aspect of Macintosh environments by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video production studio.

    Remote Network Monitoring Services
    Progent can provide companies in Durham, or anywhere in the state of North Carolina, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your network maintenance is proactive and automated. By uncovering potential problems before they evolve into network outages, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems powered by multiple operating systems.

How Your Durham Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.