Immediate Phone Technical Support for Durham UNIX, Linux, or Solaris NetworksFor small companies located in Durham or anywhere in the state of North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online support services represent excellent leverage because they have the practical background and the advanced tools to resolve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where quick solutions manage to turn into large invoices. Progent's skill at solving problems quickly results in your company conserving money.

Progent's Online Technical Support Tools
Over time, Progent has developed an array of customized technologies and proven methodologies which permit the highest degree of effectiveness for online help and troubleshooting for small company computer networks. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your company's computer system remotely without breaching system security.

Progent's advanced customer support database system maintains comprehensive histories describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support rendered to every customer by every consultant. This database of trouble tickets and responses is stored as a readily searchable support knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote service experts can arrive at the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's remote services in Durham or anywhere in North Carolina or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's consultants to resolve almost any crisis that may take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To help customers with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Online support available from Progent to companies in Durham and throughout the state of North Carolina include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide range of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing anomalies within UNIX/Linux networks powered by popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco CCIE Consultants for Durham, North CarolinaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a person's network technology knowledge at the master level. Cisco CCIEs can resolve the most complex issues associated with network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value since their broad experience allows them to resolve even the most difficult problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few support firms make CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so you can get immediate support for complex network infrastructure problems that are crippling worker productivity but are beyond the scope of your regular IT maintenance resources. Progent's Cisco CCIE support experts can communicate with your environment via the latest on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Expertise
    Windows Support for Durham, North CarolinaProgent's Microsoft-qualified remote support professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of online desktop services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Qualified Network Security Engineers for Durham, North CarolinaProgent's accredited CISM and CISSP network security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your company to clean up quickly after a serious breach. Security support services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for small companies who lack the money or time to build and maintain an in-house Help Desk but who want fast access to a dependable Help Desk with professional telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the toughest technical problems, or be available in those instances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting services can support you in building an effective new Help Desk or revamping your current organization, selecting or modifying Help Desk software to meet the unique demands of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center group during unusually busy situations such as software migrations, major updates, or installing new business software.

    Progent's Help Desk staff of experienced network professionals provides your workers in Durham or anywhere in the state of North Carolina immediate contact with an effective network service resource with substantial background offering telephone-based consulting and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a significant driver of company success, and Progent's policy is to resolve and not simply track network issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply online professional engineering expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can promote the creative elements of Macintosh environments by offering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or configuring an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent can provide companies in Durham, or anywhere in the state of North Carolina, online network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential problems before they result in downtime, automated monitoring can ward off stressful and expensive network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows environments, or systems that incorporate a combination of platforms.

How Your Durham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.

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