Fast and Affordable Online Support for Durham Computer Networks
Immediate Remote Consulting for Durham SystemsFor organizations in Durham or anywhere in North Carolina, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated technology required to solve most information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions somehow turn into major tabs. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes which promote the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your company's environment remotely without compromising network security.

Progent's sophisticated service database system stores extensive documentation of the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of assistance provided to every Progent client by any Progent engineer. This history of problems and solutions is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close partnerships with major industry leaders including Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service specialists can come up with the best resolutions quickly.

Remote services available from Progent to companies in Durham and throughout the state of North Carolina include:

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the resources to assemble and manage an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult computer system problems, or be available in hectic circumstances when your regular support engineers are swamped.

    Progent's Call Center team of seasoned network experts provides your customers in Durham or anywhere in the state of North Carolina instant contact with an effective technical support group with extensive experience offering phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a major driver of business efficiency, and Progent's goal is to fix instead of just record technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. For more concerning Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Network Monitoring Support
    Progent can provide businesses in Durham, or anywhere in the state of North Carolina, remote network and server monitoring services centered around System Center Operations Manager, configured by Progent to accommodate your business so your network maintenance is proactive and automated. By uncovering looming issues before they grow into network outages, automated monitoring can ward off disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft systems, or networks based on multiple OS platforms.
How Your Durham Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Microsoft, Mac OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Durham or anywhere in the state of North Carolina, Progent's phone-based network support engineers can deliver expert and affordable IT support the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Durham organization works with a local independent support technician or maintains an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Companies in Durham
Progent's remote IT consulting services enable your Durham organization to have the advantages of timely, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by becoming more available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Durham or anywhere in North Carolina, local network support resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical technical problems. On the other hand, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support specialists provide a convenient, quick, and affordable way to supplement your regular resources and to convey valuable information to improve your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on individual freelance consultants. Although independent consultants carry smaller overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of backup help may require your company to go without help during an emergency. As your business expands, system unavailability and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network remains available.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly built environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system architecture that can provide the solid foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is trying to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every staff member to each customer. The discipline of documenting and archiving service activity allows more effective support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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