Fast and Affordable Remote Troubleshooting for Durham Computer Systems
Immediate Online Support for Durham NetworksFor organizations in Durham or anywhere in North Carolina, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support experts provide exceptional value because they possess the real-world experience and have access to the advanced tools needed to solve the majority of network problems quickly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast fixes somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the maximum level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your environment without violating system security.

Progent's proven technical support reporting application keeps detailed records of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help provided to each Progent customer by every Progent engineer. This database of anomalies and fixes is stored as a conveniently exploitable internal knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find the most efficient solutions in the least time.

Online technical support services provided by Progent to clients in Durham and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who require fast response from an efficient Call Center with professional phone support plus the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your current one, identifying or enhancing Help Desk Call Center software products to meet the unique needs of your business, or adding temporary online personnel to work with your existing Call Center team during demanding situations like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned network consultants provides your clients in Durham or anywhere in the state of North Carolina fast assistance from a reliable support group with years of background offering telephone-based consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's intent is to solve instead of merely track IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online professional consulting expertise and training in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they result in network outages, remote monitoring can ward off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a variety of operating systems.
How Your Durham Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Durham or throughout the state of North Carolina, Progent's online network support specialists are ready to provide expert and cost-effective IT help the moment your business has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Durham company relies on a regular freelance support technician or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden network emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Services for Durham
Progent's online help, remote repair, network security consulting, and system management services give offices in Durham or anywhere in the state of North Carolina the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your company world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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