Fast Online Troubleshooting for Durham Computer Systems
Urgent Online Support for Durham SystemsFor companies located in Durham or anywhere in the state of North Carolina, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they possess the practical background and have access to the advanced technology necessary to resolve most network problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical online support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick solutions manage to turn into major invoices. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes that ensure the highest degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to access your network remotely without breaching system security.

Progent's sophisticated service reporting system keeps thorough documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services provided to every Progent customer by every Progent engineer. This database of trouble tickets and fixes is stored as a conveniently accessible proprietary database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's online service experts can find the best resolutions quickly.

Remote technical support services offered by Progent to companies in Durham and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to assemble and manage an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Call Center software products to meet the unique needs of your business, or adding occasional online staff to supplement your internal Help Desk Call Center team to handle unusually busy scenarios like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology consultants provides your customers in Durham or anywhere in the state of North Carolina instant access to a reliable technical support resource with years of experience offering phone support and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of business productivity, and Progent's aim is to fix instead of merely annotate technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your computer support is proactive and automated. By spotting emerging problems before they expand into crashes, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a combination of OS platforms.
How Your Durham Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Durham or throughout the state of North Carolina, Progent's online computer support specialists are ready to provide effective and cost-effective system support whenever your organization needs it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Durham office deals with a regular freelance consultant or employs an in-house organization that can deal with common computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to fix sudden network crises or especially tough integration projects.

Features of Progent's Remote Computer Support for Durham
Progent's online support, remote repair, network security expertise, and system management services give businesses in Durham or throughout the state of North Carolina unparalleled leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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