Fast and Affordable Online Help for Durham Computer Networks
Urgent Remote Consulting for Durham SystemsFor companies in Durham or anywhere in North Carolina, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This lowers immediate costs since solutions accumulate minimal billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical remote support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to link to your company's computer system remotely without compromising corporate security.

Progent's sophisticated service reporting system includes detailed histories of all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent client by every Progent engineer. This database of problems and resolutions is stored as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional massive technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists can determine optimal solutions quickly.

Online technical services provided by Progent to customers in Durham and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to build and maintain an in-house Call Center but who require quick access to a dependable Help Desk with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent supplement to your current Call Center team. Progent's Virtual Call Center can act as a an escalation option for complex computer system problems, or be ready in those situations when your ordinary resources are too busy.

    Progent's Help Desk Call Center team of experienced network consultants offers your clients in Durham or anywhere in the state of North Carolina quick contact with an efficient technical support group with extensive background providing phone consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant driver of business productivity, and Progent's target is to solve rather than merely report technical problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides online professional engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. For additional information about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By exposing potential problems before they grow into network outages, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or systems that support a mix of OS platforms.
How Your Durham Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Durham or throughout the state of North Carolina, Progent's phone-based computer support specialists can provide expert and affordable system support the instant your company has to have it. More than a decade of providing online repair services has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Durham company deals with a local independent consultant or employs an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or especially complicated integration projects.

Details of Progent's Online Network Services for Durham
Progent's online help, remote repair, network security consulting, and system management services give offices in Durham or throughout the state of North Carolina the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the front lines of IT service, executing a wide range of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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