Fast and Affordable Online Technical Support for Durham Networks
Immediate Online Consulting for Durham NetworksFor businesses located in Durham or anywhere in the state of North Carolina, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology required to resolve most network problems rapidly. Efficient support reduces direct costs because service calls use up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the highest degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's online support team to connect to your network remotely without breaching network security.

Progent's proven customer support database application keeps extensive histories of all support that Progent's clients have received. Progent's staff engineers have access to the details of support provided to each Progent client by every Progent consultant. This archive of problems and solutions is organized as a conveniently exploitable internal database that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with key technology companies including Cisco and Microsoft make available other vast support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at optimal solutions quickly.

Remote support services available from Progent to customers in Durham and anywhere in the state of North Carolina include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the budget to assemble and manage an in-house Help Desk but who want quick access to a reliable Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or customizing Help Desk application software to address the unique needs of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center group to handle demanding situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Durham or anywhere in the state of North Carolina quick assistance from a dependable technical support resource with extensive background delivering telephone-based support and online troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a crucial contributor to business performance, and Progent's intent is to resolve and not simply track technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply online professional consulting expertise and education in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. To find out more information about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.

  • Remote Network Monitoring Support
    Progent offers businesses in Durham, or anywhere in the state of North Carolina, remote network monitoring services based on Microsoft System Center Operations Manager, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By spotting possible issues before they expand into downtime, system monitoring can head off inconvenient and costly network crises. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or networks powered by a variety of OS platforms.
How Your Durham Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Durham or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can deliver professional and cost-effective system support the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Durham company has a local freelance support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to deal with sudden network emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Durham
Progent's remote support services enable your Durham company to have the advantages of timely, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Durham and throughout North Carolina, local network support providers, whether represented by independent consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, serious problems can occur when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call service specialists offer an easy, quick, and economical solution to augment your regular resources and to pass on valuable knowledge to increase your ability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent service people carry smaller internal costs than larger support organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your business expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to insure your network is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an IT system created on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built environments need careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of network support, executing a wide range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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