Fast and Affordable Online Help for Durham Information Networks
Urgent Phone Consulting for Durham NetworksFor businesses located in Durham or anywhere in the state of North Carolina, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies that allow the maximum level of efficiency for online help and repair for information networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your network remotely without violating system security.

Progent's sophisticated customer support database application includes detailed documentation describing the service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of all help rendered to each customer by every consultant. This history of anomalies and solutions is structured as a quickly accessible proprietary database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service experts are able to determine the most efficient solutions promptly.

Online services provided by Progent to companies in Durham and throughout the state of North Carolina include:

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who don't have the money or time to build and maintain an internal Call Center but who want fast access to a dependable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation resource to resolve the most difficult network challenges, or be ready in hectic situations when your other service providers are too busy.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Durham or anywhere in the state of North Carolina rapid communication with an effective network service resource with extensive experience delivering phone support and online diagnostics for computer environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a major contributor to business success, and Progent's intent is to fix and not just document technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering support and training in specific business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To learn more about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Online Network Monitoring Services
    Progent offers companies in Durham, or anywhere in the state of North Carolina, online computer system monitoring services centered around Microsoft System Center Operations Manager, adapted by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, automated monitoring can minimize inconvenient and costly service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments based on a variety of operating systems.
How Your Durham Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Durham or throughout the state of North Carolina, Progent's online computer support specialists are ready to deliver professional and affordable system help the moment your business needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Durham office deals with a regular freelance consultant or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to solve sudden network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Durham
Progent's online IT consulting services allow your Durham company to realize the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most companies in Durham and throughout North Carolina, local computer support providers, whether made up of independent consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online support experts provide a convenient, fast, and economical solution to supplement your local resources and to transfer useful information to improve your ability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller offices often depend on individual freelance service providers. Although independent service people have smaller internal costs than larger service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of reserve help may require your company to go without assistance during an emergency. As your business grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support experts to insure your network remains available.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. Such badly built environments need proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture able to deliver the stable foundation to handle critical business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses require advice and technical education to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing productivity. Businesses do not need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a wide variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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