Fast Remote Troubleshooting for Durham IT Networks
Immediate Remote Consulting for Durham SystemsFor companies in Durham or anywhere in the state of North Carolina, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies that ensure the highest level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your system without breaching network security.

Progent's proven technical support database system maintains extensive histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance delivered to every customer by every engineer. This database of problems and responses is structured as a readily exploitable support database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's online service specialists are able to determine the best resolutions promptly.

Remote technical services available from Progent to businesses in Durham and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to build and maintain an in-house Help Desk but who need fast communication with a reliable Call Center with professional telephone assistance as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the most difficult network issues, or be ready in hectic situations when your ordinary resources are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Durham or anywhere in the state of North Carolina instant contact with an effective network service group with years of background providing telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's aim is to fix instead of simply track IT issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Project, MS Office Word, and MS Office Excel. To find out more information about Progent's consulting, programming, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Durham, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so your IT maintenance is proactive and automated. By exposing looming problems before they grow into network outages, automated monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or networks based on a mix of operating systems.
How Your Durham Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Durham or anywhere in the state of North Carolina, Progent's phone-based network support engineers can provide effective and economical IT help whenever your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Durham office has a regular independent support technician or maintains an in-house organization that can deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to deal with sudden system emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Services for Durham
Progent's online support, Internet-based repair, system security consulting, and system management services give offices in Durham or throughout the state of North Carolina unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every client. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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