Fast Remote Troubleshooting for Durham Computer Systems
Fast Phone Technical Support for Durham SystemsFor companies in Durham or anywhere in the state of North Carolina, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools needed to solve most network problems quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where quick repairs somehow turn into major invoices. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven processes that ensure the maximum level of effectiveness for online consulting and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to link to your company's computer system without violating network security.

Progent's proven technical support database system maintains extensive records of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance delivered to every Progent client by any consultant. This history of anomalies and solutions is structured as a quickly accessible internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and formal partnerships with important vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with optimal resolutions promptly.

Remote technical services available from Progent to businesses in Durham and anywhere in the state of North Carolina include:

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to build and maintain an internal Help Desk but who want quick communication with an effective Help Desk Call Center with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or enhancing your established organization, evaluating or customizing Call Center software to handle the unique requirements of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk group during high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology professionals offers your computer users in Durham or anywhere in the state of North Carolina instant access to a reliable technical support group with substantial experience delivering telephone-based consulting and online repair service for networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a key enabler of company productivity, and Progent's target is to resolve instead of simply annotate technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff offers online advanced engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office Word, and Excel. To read additional information concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Durham, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging issues before they cause crashes, remote monitoring can ward off disruptive and costly information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or systems based on a variety of OS platforms.
How Your Durham Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Durham or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system support the moment your organization needs it. More than a decade of delivering remote tech support has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Durham business relies on a local freelance consultant or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to solve sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Durham
Progent's remote network troubleshooting services allow your Durham organization to experience the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will derive added business worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most offices in Durham and throughout North Carolina, local network service resources, whether consisting of freelance consultants or a full-time maintenance staff, can solve typical technical issues. On the other hand, serious problems might spring up when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support personnel. In these cases, Progent's online service professionals offer a convenient, fast, and budget-friendly way to supplement your regular resources and to convey useful information to increase your capability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big consulting organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may require your company to wait for assistance during an emergency. As your business grows, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always available.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically begin with an information architecture implemented on a modest budget. Without a strong framework, slap-dash repairs can get piled on top of a weak foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network architecture that can provide the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices require advice and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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