Fast and Affordable Online Help for Durham Networks
Fast Phone Technical Support for Durham NetworksFor companies in Durham or anywhere in North Carolina, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and proven processes which permit the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to access your network without breaching network security.

Progent's proven technical support database application maintains thorough records for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help delivered to every client by any engineer. This history of problems and repairs is stored as a readily exploitable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with the best solutions quickly.

Online support provided by Progent to businesses in Durham and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, and network infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult computer system problems, or be ready in overflow instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of experienced network experts offers your workers in Durham or anywhere in the state of North Carolina fast communication with a reliable technical support resource with extensive experience offering phone help and online repair service for networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's policy is to resolve instead of merely annotate technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications including CRM, MS Project, MS Office Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your IT maintenance is proactive rather than reactive. By spotting possible issues before they cause full-scale emergencies, remote monitoring can head off inconvenient and costly network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks that incorporate a variety of operating systems.
How Your Durham Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Durham or anywhere in the state of North Carolina, Progent's phone-based network support engineers are ready to provide expert and economical system help whenever your organization requires it. More than a decade of providing remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Durham organization has a local independent support technician or maintains a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to handle sudden system emergencies or particularly challenging integration problems.

Details of Progent's Remote Network Services for Durham
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give businesses in Durham or throughout the state of North Carolina the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Durham and is also ideal for networks in more remote areas of North Carolina that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going training.

  • Per Minute Rates to Reduce Costs
    Progent offers online help on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online service and asks for no ongoing retainer for services delivered during normal working hours. This keeps you from facing big invoices for quick fixes.

  • Access to Cisco Certified Network Architecture Experts
    As a Registered Partner for Cisco, Progent can provide the services of on-staff professionals with expertise in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic support offerings consist of technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP Support and Customization
    Microsoft Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Software Design and Microsoft SQL Server 2014 Software Programming and Troubleshooting
    Oracle DBA Services and Software Development
    MySQL DBA Services and Software Development
    Mac Integration
    Amazon Marketplace Web Service Programming

    By providing a full service centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that align with the special needs of your company.

  • Advanced Online Connectivity Tools
    Protected remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to find fast fixes to issues that could otherwise demand an expensive personal service call. Cutting-edge online connectivity tools and expert technicians combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote network analysis.

  • Compatibility with Mainstream VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • Round-the-Clock Service for Maximum Network Uptime
    For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are designed specifically for budget-constrained organizations whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the front lines of IT service, executing a wide range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to each client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















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