Fast and Affordable Remote Support for Durham Computer Systems
Urgent Remote Support for Durham NetworksFor organizations located in Durham or anywhere in North Carolina, Progent provides online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support lowers direct costs because service calls require minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and related costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes somehow turn into major invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and field-proven methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to link to your network remotely without compromising corporate security.

Progent's powerful technical support database system includes comprehensive documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support provided to each Progent client by any Progent engineer. This history of issues and solutions is structured as a readily accessible support database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient solutions quickly.

Remote services available from Progent to customers in Durham and throughout the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the money or time to assemble and manage an internal Help Desk but who want fast response from a dependable Help Desk with proficient phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless addition to your established Help Desk resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve complex network challenges, or be available in hectic circumstances when your other service providers are too busy.

    Progent's Call Center team of veteran network professionals provides your computer users in Durham or anywhere in the state of North Carolina fast assistance from a dependable technical support resource with extensive experience delivering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a major enabler of company efficiency, and Progent's target is to solve instead of merely document network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team provides online advanced consulting expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Durham, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they grow into network outages, proactive monitoring can ward off disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by multiple platforms.
How Your Durham Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Durham or anywhere in the state of North Carolina, Progent's phone-based computer support engineers are ready to provide expert and economical system help whenever your company requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Durham company deals with a regular freelance consultant or employs a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve sudden system crises or especially challenging integration problems.

Features of Progent's Online Network Services for Durham
Progent's online support, Internet-based repair, network security consulting, and network administration services give businesses in Durham or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical experience, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, in the trenches of network support, performing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to every client. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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