Even if your Durham small business deals with a local independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft certified consultants offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix unexpected network crises or especially tough integration problems.

Features of Progent's Remote Network Support for Durham
Progent's online help, Internet-based repair, network security expertise, and network management services offer small companies in Durham or throughout the state of North Carolina unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

• Fast Telephone Contact with Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small businesses in Durham and is also ideal for networks in more remote areas of North Carolina that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical information, and continuing education.

• Per Minute Billing to Reduce Costs
  Progent offers online support on a by-the-minute basis, so you pay only for the services you use. Progent has no minimum fee for online help and requires no periodic subscription fee. This protects you from paying big invoices for routine repairs.

• Access to Cisco Certified Network Design Experts
  As a Registered Partner for Cisco Systems, Progent can provide the services of on-staff specialists with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's core consulting services consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Group includes:
  • Great Plains Software Support and Programming
  • Microsoft Customer Relationship Management Help
  • Microsoft Project Support
  • Microsoft Excel Consulting
  • MS Word Support
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Integration
  • Mac Help
  By offering a full service centralized resource for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that match the special needs of your business.

• Advanced Remote Connectivity Tools
  Secure online access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise require a costly onsite visit. Cutting-edge online connectivity software and expert engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.

• Compatibility with Leading VPN Products
  Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• 24-hour Support for High Network Uptime
  For small organizations with mission-critical applications, Progent offers round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed especially for budget-constrained small companies whose clients require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.

Advantages of Progent's Network Help for Small Businesses in Durham
Progent's online network troubleshooting services enable your City# small company to experience the advantages of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

• Convenient virtual extension of your on-site IT resources
  For most small companies in Durham and throughout North Carolina, local network support resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of technical issues. On the other hand, serious problems may spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call support experts give you an easy, fast, and budget-friendly solution to supplement your local help and to convey useful information to increase your ability to deal with downstream problems in-house.

• Less Reliance on Individual Service Providers
  For network maintenance, small organizations commonly rely on independent freelance consultants. Although freelance service people carry less overhead than big service companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your company to go without help during an emergency. As your small business grows, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always available.

• Build a Solid Basis for Seamless Expansion
  New businesses often begin with an information system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly built systems require careful analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the stable foundation to meet current business demands and simplify downstream growth.

• Work with Problem Solvers Instead of Technology Sellers
  Small organizations require guidance and technical education to negotiate an increasingly complex array of technology options available for promoting business growth and improving productivity. They do not need a network engineer who is motivated to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a small business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support tools, and understanding of corporate IT enable small companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Entire Line of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server products with services that include Windows 2003 support, Windows 2000 upgrades, Windows NT migration, Exchange Server 2003 consulting, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL Server 2005 programming.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to allow less critical problems to fester.

• Full Records of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every customer. The practice of detailing and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MOM causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.

How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.