Fast and Affordable Remote Technical Support for Durham Computer Systems
Immediate Phone Help for Durham NetworksFor organizations in Durham or anywhere in North Carolina, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value because they possess the practical background and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick repairs somehow turn into big tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes that promote the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to interface to your company's environment remotely without violating network security.

Progent's proven customer support database system stores detailed documentation describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to every customer by any engineer. This archive of issues and solutions is stored as a readily searchable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists can come up with the best resolutions in the least time.

Online support provided by Progent to businesses in Durham and anywhere in the state of North Carolina include:

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the resources to assemble and manage an in-house Call Center but who need quick communication with a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation resource to handle complex computer system problems, or be ready in overflow instances when your other support engineers are overwhelmed.

    Progent's Help Desk team of seasoned information technology consultants gives your workers in Durham or anywhere in the state of North Carolina quick access to a large technical support resource with extensive background delivering phone support and remote repair service for computer environments powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant driver of business performance, and Progent's policy is to solve and not simply document IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in specific business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Support
    Progent offers companies in Durham, or anywhere in the state of North Carolina, online network and server monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to accommodate your business so your IT support is proactive rather than reactive. By exposing possible issues before they grow into downtime, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or environments that incorporate a variety of platforms.
How Your Durham Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Durham or anywhere in the state of North Carolina, Progent's online computer support engineers can provide professional and cost-effective system help the moment your organization requires it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost time associated with on-site service visits.

Even if your Durham office deals with a local independent support technician or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to deal with unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Durham
Progent's online IT consulting services allow your Durham company to have the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    For most offices in Durham or anywhere in North Carolina, local computer service providers, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network problems. However, IT crises sometimes occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service experts provide a convenient, quick, and affordable solution to supplement your regular help and to convey useful information to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance consultants. While independent service people have smaller overhead than larger service firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an emergency. As your company grows, network unavailability and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the business. These badly built environments require proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to deliver the solid foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require guidance and technical education to negotiate an increasingly complex maze of product options available for promoting business growth and enhancing efficiency. They do not need a network consultant who is motivated to resell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you pay only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each consultant to each client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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