Immediate Online Support for Durham IT Networks
Urgent Online Technical Support for Durham SystemsFor businesses located in Durham or anywhere in North Carolina, Progent offers remote help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve most network issues quickly. Efficient support reduces immediate costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick fixes somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Service Technologies
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.

Progent's powerful technical support database application includes extensive histories of the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services delivered to each client by any consultant. This history of problems and fixes is stored as a readily retrievable support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with important vendors including Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to find optimal resolutions quickly.

Online support services available from Progent to businesses in Durham and throughout the state of North Carolina include:

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco Systems, Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the resources to create an internal Call Center but who require fast response from an efficient Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest computer system problems, or be ready in overflow situations when your other resources are overwhelmed.

    Progent's Help Desk staff of veteran network professionals gives your workers in Durham or anywhere in the state of North Carolina instant contact with a reliable technical support group with years of background delivering phone help and online diagnostics for networks based on Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a key driver of company productivity, and Progent's intent is to resolve instead of merely annotate technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Durham, or anywhere in the state of North Carolina, remote computer system monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering potential issues before they grow into downtime, remote monitoring can head off disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or systems that incorporate a mix of platforms.
How Your Durham Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Durham or anywhere in the state of North Carolina, Progent's phone-based computer support specialists can deliver expert and cost-effective system help the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Durham organization relies on a regular freelance consultant or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Network Support for Durham
Progent's online help, Internet-based repair, system security consulting, and network administration services offer companies in Durham or anywhere in the state of North Carolina the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services that include Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 support, Windows 2003 maintenance, Microsoft Windows 2000 Server migration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every staff member to every client. The practice of detailing and organizing support records allows more effective support and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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