El Monte, CA Remote Help from Certified Network Service Experts
Progent's network help services can provide your El Monte, CA business cost-effective and dependable access to world-class information technology engineers. By delivering IT support help when you require it, providing specialized knowledge for critical technologies, delivering unique services such as 24x7 server monitoring, and charging only for support you use, Progent offers your El Monte, California company an affordable solution for optimizing the business value of small-scale business networks. Whether you have a local system, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and support a reliable and secure information network and to have quick access to the skilled consulting usually available only to enterprises who are able to support a sizeable in-house information technology organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the skills of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also offer the services of accredited experts to help your business to design and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for El Monte, California Businesses
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco CCIE network experts and Apple certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to El Monte, CA businesses for a wide range of information technologies such as:

Support Delivery Options for El Monte, California Businesses
Progent offers a selection of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support is built on the Call Center structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service records, dependable follow-up, and strict expense control across an array of network service delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can assist customers to analyze and fix network issues without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's remote network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need fast and dependable support from a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare scant executive attention for handling IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that business computer systems stay productive. Read more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, virtualization strategies, plus integration, customization and training for small business programs including accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, extended projects like business analytics application development and customization, database application programming and administration services, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange and SQL Server to provide small and midsize companies with greater levels of reliability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small organizations. Since Progent uses the same data centers that host the gear of many of the planet's largest information technology companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for clients to transfer to a different support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and network management while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- OS and non- standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure products including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with complex security programs like SIEM solutions to help companies comply with industry standards and statutory requirements for IT information security and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of advantages to clients trying to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, in the trenches of network support, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for repairing real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for fast solutions. An additional benefit of granular invoicing is that customers are less inclined to permit less critical problems to stay unaddressed until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your El Monte, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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