Professional Online Service for El Monte, California Computer Networks from Certified Consultants
Small companies have traditionally been overlooked by major network support organizations. Some small businesses allow themselves to grow excessively reliant on individual engineers or small consulting firms who don't have the size or broad skill sets to react quickly or effectively to network crises. Other small companies resort to mass-market support providers that employ technicians taught to provide standardized fixes for common problems but who are missing the experience and technical scope to deal with the diversity of configurations and absence of standardization typical of small business IT networks.

Progent's time-tested approach to delivering low-cost and effective technical service to small companies has made Progent among the most respected Microsoft IT consulting firms in the country. Progent has provided online support to companies in every state in the United States and can dispatch in-person help in most zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT service personnel. This can cut costs and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Technologies Serviced by Progent's Consultants for Businesses in El Monte, California
Progent's national group of world-class support professionals offers help for virtually all facets of information technology deployed by companies of all sizes. Areas served by Progent in El Monte include:

Support Delivery Alternatives Available for El Monte, California Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing computer support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, reliable follow-up, and tight cost monitoring for a range of IT service delivery options that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to deliver small companies the best of both worlds: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses who need prompt and dependable access to an online Help Desk with efficient telephone assistance, online troubleshooting capability, and sufficient technical depth for full problem escalation. Because smaller companies usually are constrained by tight IT funds and can spare little executive bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business computer networks stay productive. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and support for small business programs including accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects including site moves and massive system upgrades, longer term initiatives like management analytics software programming and customization, relational database software development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in a setting that not only provides the top degree of availability and scalability but that is also easy for clients to migrate to another service provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with mixed networks to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for IT information security and reporting.

The breadth and depth of Progent's engineering team offer a unique set of advantages to clients trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for resolving actual IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major bills for quick solutions. Another advantage of by-the-minute invoicing is that customers will be less tempted to allow minor issues to fester until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to every customer. The practice of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your El Monte, California company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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