El Monte, CA Online Support from World-class Network Troubleshooting Professionals
Progent's computer help services can provide your El Monte, CA company budget-friendly and consistent access to Microsoft and Cisco certified IT experts. By delivering IT consulting help when you need it, offering specialized knowledge for key technologies, delivering value-added services such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your El Monte, California company an affordable alternative for optimizing the profitability of small-scale business networks. Whether you maintain an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to build and support a reliable and safe information network and to benefit from fast availability of the seasoned support usually restricted to businesses who can set up a sizeable in-house information technology staff.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network support personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud computing strategy.

Core Areas of Expertise Serviced by Progent for Businesses in El Monte, California
Progent's nationwide team of certified experts offers assistance for all aspects of network systems deployed by businesses of all sizes. Areas supported by Progent in El Monte include:

Service Delivery Options Available for El Monte, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering IT support is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, dependable follow-up, and strict cost control across an array of network service delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the expense or delay of in-person service calls. The experience of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: in-person support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The response time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who require prompt and reliable support from a professional Helpdesk with effective phone support, online repair tools, and sufficient technical strength for all needed escalation. Since smaller businesses usually have limited IT funds and can spare scant management bandwidth for handling network support, Progent's Contact Center Services could be the most cost-effective option to make sure that small business information networks stay up and running. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network engineering, virtualization strategies, plus configuration, customization and training for small business programs such as accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site moves and major software upgrades, longer term initiatives such as business analytics application programming and support, database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that allow companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can support the multi- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Is the Right Alternative for El Monte, California Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise IT support allow small businesses to sidestep the pitfalls related to excessive dependence on thinly staffed support organizations or independent consultants.

Working with Progent's Experts enables your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, smaller businesses sometimes depend excessively on freelance consultants. Although individual support providers carry lower expenses than larger support organizations and can afford to charge apparently smaller fees, freelancers are sometimes stretched to far to respond rapidly to critical situations. If a freelance consultant is occupied with different client, ill, on vacation, or in training, the lack of backup staff may require your business to go without assistance during an emergency. As your small business grows, network downtime or problems with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can disappear fast because of lower productivity. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for advice requires them to learn in place while your organization winds up footing the bill for their ongoing training.

  • Gain Access to Expertise in Advanced IT Issues
    Many smaller service firms or independent consultants specializing in small company network support may excel at providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT infrastructures with mixed platforms, multiple offices, Voice over IP systems, remote clients, interconnected financial and operational applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your small business because big-company networks are characteristically complex, integration problems require in-depth understanding of in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a carefully designed basis, a sequence of ad hoc fixes often get thrown on top of a tenuous foundation. As a company evolves, stability and expandability problems can undermine the success of the organization. Such networks require thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT environment that can act as the reliable foundation to meet current business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small companies need guidance and insight to work through an ever more complex maze of IT options available for accelerating growth and enhancing productivity. They do not need a network consultant or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This permits Progent to match consulting support with the real needs of customers. Mixing network support and product reselling can result in a situation where the proposed solution is built around a predetermined technology rather than being based on the true requirements of a customer.

Get in Touch with Progent
If your El Monte, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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