Fast, Affordable Remote Computer Network Troubleshooting for El Monte, California Small Companies
For more than twenty years, Progent has focused on providing enterprise-class computer support services to customers who have small-company IT budgets. Progent has built a unique support system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote repair technology, a large pool of consultants certified in a broad range of IT practice areas, a Help Desk service structure that promotes responsiveness and ensures follow-up, a global team of on-line support professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos focused on solving network issues in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network support group. This can save money and minimize technical risks for big projects like software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.

Key Technologies Serviced by Progent's Consultants for Companies in El Monte, California
Progent's nationwide team of industry certified consultants offers help for virtually all facets of information systems found in companies of all sizes. Practice areas served by Progent in and around El Monte include:

Support Delivery Alternatives Available for El Monte, California Companies
Progent offers a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity documentation, reliable follow-through, and tight expense monitoring for a range of network support delivery options that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to address urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to deliver small companies the ideal combination: in-person support technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable support from a professional Help Desk with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Since smaller companies typically are constrained by limited IT funds and can spare scant executive bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business information systems stay up and running. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server solutions, plus configuration, customization and training for small business software including accounting, operations, management reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and major system migrations, extended projects such as management analytics application development and customization, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of availability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition easy for customers to migrate to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the software in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network information protection and reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to clients wishing to maximize the business value of their information network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, at the front lines of IT support, performing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for repairing actual IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast solutions. Another benefit of by-the-minute billing is that customers won't be inclined to permit simple problems to fester until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each consultant to every customer. The discipline of documenting and archiving support records results in more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small companies who utilize freelance consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
If your El Monte, California company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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