El Monte, CA Remote Help from Certified Computer Network Service Experts
Progent's computer support services can deliver your El Monte, CA business budget-friendly and consistent access to world-class network engineers. By providing IT consulting service when you need it, providing advanced knowledge for vital technologies, offering value-added services such as 24x7 network monitoring, and billing only for services you use, Progent gives your El Monte, California company an affordable alternative for optimizing the productivity and profitability of small-scale business networks. If you run an on-premises datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to create and manage a robust and safe IT system and to benefit from fast availability of the skilled consulting usually available only to businesses who are able to afford a sizeable internal information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the skills of your internal network service staff. This can save money and minimize technical risks for big projects like software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to design and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in El Monte, California
Progent offers the services of accredited experts for all facets of information technology found in small and midsize organizations. Technologies supported by Progent's consultants include:

Service Delivery Options for El Monte, California Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity records, consistent follow-up, and strict cost monitoring for a range of IT support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and fix network issues without the expense or delay of on-premises service visits. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for on-site service visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need prompt and reliable access to an online Helpdesk with effective phone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Because small and midsize businesses typically are constrained by limited information technology funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Call Center Services can be the most efficient option to make sure that small business information systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security engineering, high availability network consulting, virtualization strategies, plus integration, customization and training for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site moves and massive software migrations, longer term projects such as business information application programming and support, database software programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of availability, protection, and recoverability than is possible using the class of on-site data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is also easy for clients to transfer to another service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for IT information security and reporting.

The scope and size of Progent's consulting staff bring a powerful array of advantages to customers wishing to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the forefront of IT support, performing a wide range of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for fixing actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and asks no retainer for services provided during normal business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major bills for quick solutions. An additional advantage of by-the-minute pricing is that you will be less tempted to allow less critical issues to stay unaddressed until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The discipline of detailing and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your El Monte, California business needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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