Overview of Progent's Consulting Expertise for BlackBerry Technology
BlackBerry Consulting and Support ServicesMobile connectivity to email, address books, schedules, and the web is a critical feature of information systems for companies of all types. RIM BlackBerry handhelds are among the most popular solutions for achieving mobile connectivity. However the network architecture needed to accommodate BlackBerry smartphones has grown significantly more complex as the pressure high availability and rock-solid security has increased. Progent's RIM certified engineers focus in delivering small businesses enterprise-class network expertise and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold certified Partner with more than a decade of experience consulting on MS Exchange Server, Progent can give you access to in-depth expertise for incorporating RIM BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 support as well as by delivering complementary services such as Lync Server 2010 deployment and Microsoft Office Communications Server support to help control Instant Messaging and rich presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL Server 2014 experts can configure and repair your SQL database server to work efficiently with BES Server, and Progent's Microsoft Data Protection Manager experts can assist your company to develop archiving and restore processes to safeguard your messaging data and minimize productivity loss in the event of a crash of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network consultants who are accessible online to offer expert support for designing and repairing your IT network so that it supports your BlackBerry system with high levels of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized networking professionals who are awarded this prestigious status only through thorough examination by Cisco. CCIEs can handle the most complex issues surrounding network design, implementation, troubleshooting, and maintenance.

Consulting Support for BlackBerry Enterprise Server
RIM's advanced solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software enables Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted during wireless transit to provide maximum security. BES Server also simplifies a broad variety of key administrative tasks that span from BlackBerry configuration and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-qualified engineers can help you utilize BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Manage client settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-qualified consultants can also assist you to use BES Server to perform key tasks not supported by the entry-level BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture using virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and analyze the health of your BlackBerry system

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help your company to troubleshoot a wide range of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support expenses at a minimum and, by resolving problems promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to select and install sensible security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a RIM BlackBerry-Qualified Specialist
To get in touch with Progent about technical support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.
















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