Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most popular products for maintaining location-independent access to email, calendars, web programs, and other critical business data. Progent can provide El Paso, Texas businesses support from BlackBerry-certified professionals who can help organizations to manage existing BlackBerry deployments or transition efficiently to a modern mobile platform.

As the complexity of small business networks has increased, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for companies regardless of size, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small businesses frequently turn to external support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, dispensing with the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven online support capabilities, gives small businesses a budget-friendly alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and control BlackBerry devices across your company, define security policies that make sense for your company, customize wireless software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered quickly and safely.

Technical Services for BlackBerry BES Server
Research in Motion's advanced solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software allows Microsoft Exchange Server, Domino, or Groupwise clients to transmit and receive messages that stay encrypted during transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of critical management tasks ranging from BlackBerry setup and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-qualified engineers can show you how to utilize RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to perform key procedures not supported by the entry-level BES Server Express. These tasks include:

  • Set up and manage BES Server's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and report on the overall health of your solution

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can in addition assist your business to troubleshoot a wide range of problems associated with synchronization, device recognition, email consistency, web access, mobile connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a leader in delivering nationwide online help for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses low and, by resolving problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements analysis, system architecture, deployment planning and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Expert
In order to contact Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.
















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