Fast Remote Support for El Paso Information Networks
Immediate Remote Consulting for El Paso NetworksFor companies located in El Paso or anywhere in the state of Texas, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the practical background and are equipped with the advanced technology needed to solve the majority of network problems quickly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to typical online support firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for online engineering help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to connect to your environment remotely without breaching network security.

Progent's advanced service database system maintains extensive histories for all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of services rendered to every customer by every Progent consultant. This archive of anomalies and repairs is stored as an easily accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote service specialists can find optimal solutions promptly.

Online technical services provided by Progent to customers in El Paso and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of network management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the money or time to assemble and manage an internal Call Center but who need fast communication with an effective Help Desk with professional telephone support as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest network problems, or be ready in hectic situations when your other service providers are overwhelmed.

    Progent's Help Desk staff of experienced network professionals offers your workers in El Paso or anywhere in the state of Texas fast contact with a reliable support group with extensive experience providing phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of business performance, and Progent's target is to solve and not merely track network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By exposing emerging issues before they evolve into downtime, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a combination of platforms.
How Your El Paso Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in El Paso or anywhere in the state of Texas, Progent's online network support specialists are ready to provide expert and economical IT help the instant your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your El Paso organization works with a regular independent support technician or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in El Paso
Progent's remote technical help services enable your El Paso company to experience the benefits of immediate, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire added business worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most businesses in El Paso or anywhere in Texas, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of technical problems. However, IT crises might strike when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online service professionals provide a convenient, fast, and affordable way to augment your regular resources and to convey useful knowledge to improve your capability to handle downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people carry smaller internal costs than larger service organizations and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your network expands, network downtime and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. These badly designed environments require proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system architecture able to deliver the solid foundation to meet current business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical training to navigate through an increasingly complex maze of product options capable of promoting business success and improving efficiency. Businesses hardly need a computer consultant who is motivated to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, in the trenches of network support, performing a broad range of IT tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who work with familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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