Immediate Remote Help for El Paso Computer Systems
Urgent Phone Consulting for El Paso NetworksFor companies located in El Paso or anywhere in the state of Texas, Progent offers online support for computer systems based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve most information system issues quickly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven processes that promote the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to access your company's network without compromising system security.

Progent's advanced service reporting application stores thorough histories describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help rendered to every customer by any Progent engineer. This archive of problems and solutions is structured as an easily exploitable support database that permits Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close partnerships with major vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to come up with optimal resolutions quickly.

Remote technical services provided by Progent to customers in El Paso and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight series of outsourced network management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the resources to assemble and manage an in-house Call Center but who need fast communication with an effective Help Desk with professional phone support as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Call Center software to address the particular requirements of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk team to deal with unusually busy scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran information technology professionals provides your workers in El Paso or anywhere in the state of Texas rapid assistance from a large technical support resource with extensive experience providing telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a solid enabler of company productivity, and Progent's goal is to resolve instead of simply document technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote advanced consulting expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, Office Project, Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By uncovering potential issues before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows systems, or networks based on multiple platforms.
How Your El Paso Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in El Paso or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help the instant your company has to have it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your El Paso company has a regular independent support technician or maintains a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or particularly complex integration projects.

Details of Progent's Online Computer Services for El Paso
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in El Paso or throughout the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone support and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your organization world class IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each customer. The discipline of detailing and archiving service records allows more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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