Fast Remote Help for El Paso Networks
Immediate Phone Help for El Paso SystemsFor businesses located in El Paso or anywhere in the state of Texas, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike many remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and proven methodologies which allow the maximum level of efficiency for online engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to access your system remotely without compromising corporate security.

Progent's proven technical support database application keeps thorough documentation for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent client by every consultant. This database of problems and repairs is organized as a conveniently exploitable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with key technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with optimal solutions in the least time.

Online technical support services provided by Progent to customers in El Paso and anywhere in the state of Texas include:

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast response from an effective Help Desk with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or revamping your current organization, selecting or customizing Call Center software products to handle the special demands of your company, or providing temporary online personnel to reinforce your internal Help Desk Call Center group to deal with high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts gives your workers in El Paso or anywhere in the state of Texas fast communication with an efficient network service resource with years of background delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a solid driver of company productivity, and Progent's target is to solve rather than just report network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft applications such as CRM, Office Project, Word, and MS Office Excel. For more concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a flat monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in El Paso, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your IT maintenance is proactive rather than reactive. By exposing looming problems before they grow into full-scale emergencies, system monitoring can minimize stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft systems, or networks based on a combination of operating systems.
How Your El Paso Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in El Paso or anywhere in the state of Texas, Progent's online computer support engineers can deliver effective and cost-effective IT support whenever your company needs it. More than a decade of delivering remote repair services has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your El Paso organization deals with a local freelance support technician or employs an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the experience to fix unexpected network emergencies or especially complex integration problems.

Details of Progent's Remote Network Services for El Paso
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer businesses in El Paso or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in El Paso and is also ideal for customers in geographic areas of Texas that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going education.

  • By the Minute Billing to Reduce Costs
    Progent provides remote help on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and imposes no ongoing subscription fee for services provided during normal business hours. This saves you from facing big invoices for routine fixes.

  • Access to Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent offers the services of on-staff specialists with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's core support offerings include system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Support available from the Application Experts staff covers:
    Dynamics GP Consulting and Customization
    MS Project and Project Online Training
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Design and Microsoft SQL 2014 Software Development and Debugging
    Oracle Management Support and Software Development
    MySQL Management Support and Application Programming
    Apple Mac Integration
    Amazon MWS Software Integration

    By offering a convenient centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the unique needs of your business.

  • State of the Art Online Connectivity Tools
    Protected remote connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive onsite visit. State-of-the-art remote access software and expert engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system tracking.

  • Support for Leading VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.

  • 24-hour Service for High Network Availability
    For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers require instant access to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the forefront of network support, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each staff member to every customer. The discipline of documenting and archiving support records allows more efficient service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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