Fast Online Technical Support for El Paso Computer Systems
Fast Remote Help for El Paso SystemsFor organizations located in El Paso or anywhere in the state of Texas, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor fixes somehow end up as major tabs. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies that permit the highest degree of efficiency for remote help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to interface to your system remotely without breaching corporate security.

Progent's powerful service reporting application stores extensive documentation for the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services delivered to every Progent client by any Progent engineer. This database of trouble tickets and responses is organized as a conveniently accessible internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow fast response from vendors' in-house product engineers with the result that Progent's online service specialists are able to find optimal solutions promptly.

Online support services offered by Progent to companies in El Paso and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who require quick communication with an efficient Call Center with professional telephone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or improving your current one, identifying or enhancing Help Desk application software to address the particular requirements of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center resources during demanding scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network professionals provides your customers in El Paso or anywhere in the state of Texas instant contact with an effective network service group with substantial experience delivering telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a solid contributor to business efficiency, and Progent's aim is to solve rather than merely report IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team can supply online professional consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in El Paso, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your network support is proactive rather than reactive. By exposing emerging problems before they expand into network outages, remote monitoring can ward off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems based on multiple operating systems.
How Your El Paso Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in El Paso or throughout the state of Texas, Progent's online computer support engineers can provide professional and affordable IT help the moment your organization has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your El Paso company deals with a local independent consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or especially complicated integration problems.

Features of Progent's Remote Network Support for El Paso
Progent's phone support, remote repair, system security expertise, and network management services offer offices in El Paso or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, executing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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