Immediate Remote Support for El Paso Networks
Urgent Online Help for El Paso NetworksFor organizations located in El Paso or anywhere in the state of Texas, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the advanced tools required to solve the majority of network problems rapidly. This reduces direct costs since solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote technical support experience is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to many online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick fixes somehow end up as major tabs. Progent's skill at solving problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized technologies and field-tested processes that allow the highest level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your company's system remotely without breaching corporate security.

Progent's advanced customer support reporting system maintains comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each customer by any consultant. This archive of problems and repairs is structured as a conveniently accessible support database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other massive support databases and allow priority access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to find the best resolutions quickly.

Remote support provided by Progent to businesses in El Paso and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the resources to build and maintain an internal Call Center but who require fast response from a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Help Desk software to address the unique needs of your business, or adding occasional online personnel to reinforce your internal Help Desk team to deal with high-demand events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in El Paso or anywhere in the state of Texas quick assistance from a large network service group with years of experience providing phone help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a significant driver of business productivity, and Progent's aim is to resolve and not merely track network issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering support and training in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in El Paso, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your network support is proactive and automated. By anticipating looming problems before they result in full-scale emergencies, proactive monitoring can avoid disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a combination of OS platforms.
How Your El Paso Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in El Paso or anywhere in the state of Texas, Progent's online network support specialists can deliver effective and economical IT support the moment your organization needs it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your El Paso organization relies on a regular freelance support technician or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network crises or especially complicated integration problems.

Benefits of Progent's IT Support for Offices in El Paso
Progent's online technical help services allow your El Paso organization to enjoy the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in El Paso and throughout Texas, local computer support providers, whether made up of freelance consultants or an in-house IT staff, can solve typical technical problems. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online support professionals offer an easy, quick, and economical way to supplement your local resources and to transfer valuable knowledge to improve your capability to deal with future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people carry less overhead than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may force your business to wait for assistance during an emergency. As your business expands, network unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system stays available.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an information architecture created on a modest budget. Without a proper framework, band-aid fixes often get piled on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such poorly built environments require careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure that can offer the stable foundation to meet current business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex maze of product options available for promoting business success and enhancing efficiency. They hardly need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the forefront of IT support, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to each client. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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