Immediate Remote Support for El Paso Computer Networks
Immediate Phone Help for El Paso NetworksFor companies located in El Paso or anywhere in the state of Texas, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology needed to solve most information system issues quickly. Efficient support lowers direct costs because service calls use up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick solutions somehow turn into big bills. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which promote the highest level of effectiveness for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to access your company's environment without compromising network security.

Progent's powerful technical support database system includes extensive documentation for all service that Progent's customers have received. Progent's team consultants have the benefit of the details of services delivered to every Progent client by any Progent engineer. This database of issues and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.

Remote technical services provided by Progent to companies in El Paso and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the budget to support an in-house Help Desk but who want quick communication with a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk or revamping your current one, evaluating or customizing Call Center application software to handle the particular requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center resources during demanding scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk staff of seasoned information technology professionals offers your computer users in El Paso or anywhere in the state of Texas rapid assistance from an efficient technical support resource with extensive experience providing telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of business productivity, and Progent's goal is to resolve rather than just record IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff offers phone-based professional consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and Microsoft Excel. To read more information about Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in El Paso, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, proactive monitoring can ward off disruptive and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or systems that incorporate a combination of platforms.
How Your El Paso Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in El Paso or throughout the state of Texas, Progent's online network support specialists can deliver professional and economical system support the instant your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your El Paso business relies on a regular independent consultant or employs a full time organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve sudden system crises or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in El Paso
Progent's online support services allow your El Paso business to enjoy the benefits of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in El Paso or anywhere in Texas, local computer service resources, whether consisting of outside consultants or an internal IT staff, can handle typical network issues. On the other hand, serious problems might occur when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online support experts give you a convenient, fast, and economical solution to supplement your regular help and to convey useful information to improve your ability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance service providers. While freelance consultants carry smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to go without help during an emergency. As your company grows, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Without a strong infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the business. These badly designed environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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