Fast and Affordable Remote Troubleshooting for El Paso IT Networks
Urgent Remote Consulting for El Paso SystemsFor organizations in El Paso or anywhere in Texas, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have provided online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits even more in indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are billed only for the services that you receive. Unlike typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick solutions manage to turn into large bills. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-tested processes which allow the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your system remotely without violating network security.

Progent's powerful service reporting application maintains comprehensive documentation describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance provided to each Progent client by any Progent consultant. This database of trouble tickets and responses is stored as a readily accessible internal knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close partnerships with important industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions promptly.

Remote support provided by Progent to clients in El Paso and throughout the state of Texas include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk but who require quick communication with a reliable Help Desk with professional telephone support as well as the expertise to escalate complex problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless extension of your established Call Center resources. Progent's Virtual Help Desk can operate as a an escalation alternative for complex technical challenges, or be ready in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk staff of veteran network professionals provides your computer users in El Paso or anywhere in the state of Texas fast assistance from a dependable support group with extensive background offering telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a crucial enabler of business efficiency, and Progent's aim is to fix and not simply track IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff provides online professional consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To learn more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in El Paso, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your computer support is proactive rather than reactive. By uncovering looming issues before they result in crashes, remote monitoring can ward off stressful and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or systems powered by a variety of OS platforms.
How Your El Paso Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in El Paso or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to provide professional and economical system support whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your El Paso office has a local independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to resolve unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for El Paso
Progent's online support, remote troubleshooting, system security expertise, and network administration services give companies in El Paso or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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