For small offices and new businesses in El Paso or throughout the state of Texas, Progent's online network support specialists can provide expert and economical system help the instant your organization needs it. Long experience offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your El Paso company deals with a regular independent support technician or employs a full time organization that can deal with typical computer issues, Progent’s Microsoft certified engineers provide a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or particularly complicated integration problems.
Features of Progent's Remote Computer Support for El Paso
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services give small companies in El Paso or throughout the state of Texas unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
Immediate Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small offices in El Paso and is also ideal for networks in geographic regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and on-going education.
Per Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone service and imposes no monthly retainer. This saves you from paying big bills for simple fixes.
Availability of Cisco Network Design Professionals
As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
Application Specialists Group
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
By offering a full service one-stop source for IT generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that match the unique requirements of your business.
State of the Art Online Connectivity Software
Secure remote access allows Progent's support experts to see precisely what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand an expensive onsite service call. Cutting-edge remote connectivity software and expert engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
24-hour Service for Maximum System Availability
For small companies with vital applications, Progent offers 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained small companies whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
Benefits of Progent's IT Support for Small Companies in El Paso
Progent's online IT consulting services enable your City# small company to enjoy the advantages of immediate, expert IT support without the expense of managing a full-time IT staff. Your information system will derive added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
Convenient virtual expansion of your local IT resources
For most small offices in El Paso and throughout Texas, local network service providers, whether made up of freelance consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual service technicians. In these cases, Progent's online service professionals provide a convenient, fast, and affordable way to augment your local resources and to pass on useful knowledge to increase your capability to resolve future problems locally.
Less Dependence on Individual Service Providers
For network maintenance, small companies commonly depend on independent freelance consultants. Although freelance service people carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve help may require your company to wait for help during an emergency. As your network grows, network downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays up and running.
Create a Scalable Basis for Smooth Expansion
Small businesses often start with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such badly designed environments require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and facilitate future expansion.
Work with Problem Solvers Instead of Technology Vendors
Small businesses require guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business growth and improving productivity. They do not need a network engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable small businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of network support, performing a broad range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to resolve actual network problems quickly.
Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit simple problems to fester.
Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to every customer. The discipline of detailing and archiving service activity allows more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Companies who work with familiar freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Remote Network Monitoring with Microsoft MOM
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. This package allows your network support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Network monitoring ordinarily involves observing a network’s resource utilization in order to uncover data traffic backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux or UNIX and can be used to observe multi-OS environments where UNIX and Windows coexist. Progent's system integration engineers can help you take advantage of both these tools to tune and troubleshoot your network. Progent's Linux support services provide small businesses and developers help with managing and supporting UNIX and Linux systems that work with Microsoft-based technology.
Progent's certified professionals can help you to evaluate the benefits of Windows Server 2008 for your business, create test systems and migration plans, integrate Windows Server 2008 with your IT environment and applications, educate your IT personnel how to use enhanced administration utilities, and provide ongoing consulting and tech support via budget-friendly options such as Help Desk Call Center service and online technical assistance.
Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange Server 2003 help, repair, and consulting services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Progent's Microsoft and Cisco authorized experts offer three ways to help mid-size and large businesses develop an efficient and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI analysis, process study and improvement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help organizations analyze the various high-quality Help Desk software packages on the market and decide which products may be excessively expensive, miss critical capabilities, or align badly with your company's corporate culture. Progent also offers short-term staffing for companies who want to reinforce their in-house Help Desk staff for special projects or to substitute for absent or indisposed workers.
Progent's compensation structure is built on contribution, so similar to being a freelance consultant, your earnings are entirely driven by your work effort. Certain Progent support staff stress lifestyle issues and elect to consult at a more relaxed pace, utilizing our flexible calendar to pursue individual enthusiasms such as hiking, motorcycle racing, snow boarding, fishing, travel, or spending private time with relatives and acquaintances. Other consultants take advantage of the chance to earn major dollars via hard effort and long days. Progent fully encourages both sides of the spectrum and everything in between.
Progent is one of the most expert network support firms in Northern California for creating e-mail solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the advantages of Exchange 2000 under common scenarios such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
Progent's Microsoft-certified ISA Server consulting experts have broad experience developing corporate security solutions for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your productivity.
Progent’s business reporting consultants offer experience in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also help you set up the server, communications and security infrastructure necessary to support a cutting-edge reporting system. Progent’s reporting consultants can be especially helpful in helping you integrate data from multiple data repositories such as Access, Excel, XML, OLAP, SQL and a wide array of financial packages and enterprise planning programs.
Progent can supply companies in the San Francisco Bay Area and select locations nationally with a Microsoft Excel specialist who can help you design powerful Excel applications or offer individual coaching in the newest features of MS Excel 2007 and 2003. Progent's certified engineers can help your business plan and maintain a safe, robust information system foundation to support your MS Excel applications.
Microsoft Gold Certified Partner Microsoft Great Plains Development Company Development Firm
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that allow you to track your business more effectively, transforming uncooked data into useful insights into your business.
