Urgent Remote Technical Support for El Paso UNIX, Linux, or Solaris NetworksFor small and midsize companies in El Paso or anywhere in Texas, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated technology to resolve most network issues quickly. This lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for dealing with technical issues quickly results in your company saving money.

Progent's Online Technical Support Tools
Over time, Progent has refined an array of customized tools and proven processes that allow the highest level of effectiveness for online consulting and repair for small company information systems. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the experts of Progent's remote service group to link to your network without compromising system security.

Progent's sophisticated technical support database system maintains comprehensive records of the support that Progent's customers have been provided. Progent's staff engineers have access to the history of all help provided to every Progent customer by every Progent engineer. This history of trouble tickets and responses is stored as a quickly searchable internal database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote service experts can come up with the most efficient solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote services in El Paso or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based support professionals possess advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to handle virtually any crisis that may take place in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-operating system networks, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services available from Progent to customers in El Paso and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services address a broad array of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and migration from older systems to the latest Windows or Linux environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for El Paso, TexasThe Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a person's networking skills at the master level. Cisco CCIEs know how to resolve even the most complex challenges surrounding network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their deep expertise allows them to solve the most intractable problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive urgent support for severe network infrastructure issues that are hurting business productivity but are not within the scope of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced remote support tools in order to provide efficient, safe, and affordable analysis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Expertise
    Windows Support for El Paso, TexasProgent's Microsoft-certified remote service experts offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified Network Security Professionals for El Paso, TexasProgent's accredited CISSP and ISSAP security consultants offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly after a serious breach. Security services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk service options for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the budget to assemble and manage an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent extension of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the most difficult computer system problems, or be ready in hectic situations when your other resources are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk Call Center software to address the particular demands of your company, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources during high-demand situations like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk team of experienced information technology professionals gives your customers in El Paso or anywhere in the state of Texas instant communication with an effective network service group with extensive experience providing telephone-based help and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's target is to fix and not merely record network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers online advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To learn more about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the creative elements of Apple Mac systems by delivering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio/video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in El Paso, or anywhere in the state of Texas, online network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent for your environment so your computer support is proactive and automated. By anticipating emerging trouble spots before they grow into downtime, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or networks that support multiple operating systems.

How Your El Paso Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.

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