UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Consulting for El Paso Small Company Network Systems
For small businesses located in El Paso or anywhere in Texas, Progent offers round-the-clock phone technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to resolve most network problems quickly. Efficient support reduces immediate expenses because service calls require a smaller number of billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where fast solutions manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly translates into your company conserving money.
Progent's Online Support Technologies
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that promote the maximum level of efficiency for remote technical support and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your environment without violating system security.
Progent's highly evolved customer support database application keeps detailed records for all support that Progent's customers have been provided. Progent's team engineers have access to the records of all help delivered to every Progent client by every engineer. This history of issues and resolutions is stored as an easily retrievable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and formal relationships with important technology companies including Cisco and Microsoft permit access to other vast technical databases as well as to manufacturers' in-house support staff so Progent's online consulting experts can come up with the best solutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To initiate Progent's phone support in El Paso or anywhere in Texas or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online technical service professionals possess advanced credentials in an extensive set of products and technologies. This breadth of capability allows Progent's engineers to address almost any problem that may crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
Phone-based services available from Progent to customers in El Paso and throughout the state of Texas include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable challenges associated with network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value since their broad experience allows them to solve the most complex problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can get urgent assistance for severe network infrastructure issues that are hurting worker productivity but are outside the experience of your ordinary network support personnel. Progent's Cisco-qualified CCIE consultants can tie into your environment using state-of-the-art remote support technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs have consulting for the entire range of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Experts Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting support for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner network support firm and can provide your company the help of support professionals who can assist to integrate, support and administer the extensive suite of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified System Security Engineers Progent's certified CISM and CISSP network security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recuperate rapidly after a serious breach. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; guarding your messaging system from viruses, spam, and DHA attacks; and instituting round-the-clock proactive monitoring.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who lack the budget to assemble and manage an internal Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent’s Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex computer system issues, or be available in hectic circumstances when your regular resources are too busy.
Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or revamping your existing organization, evaluating or customizing Help Desk software to handle the unique demands of your business, or providing occasional phone support personnel to supplement your in-house Help Desk resources to deal with high-demand situations such as software migrations, major upgrades, or installing new business software.
Progent's Call Center staff of veteran information technology professionals provides your customers in El Paso or anywhere in the state of Texas fast communication with an effective network service resource with years of experience providing telephone-based support and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company performance, and Progent's goal is to fix rather than simply track IT issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff offers remote advanced consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To find out additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the creative aspect of Apple Mac environments by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in El Paso, or anywhere in the state of Texas, online network monitoring services centered around MS Operations Manage (MOM), enhanced by Progent for your business so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they grow into downtime, system monitoring can avoid disruptive and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks that incorporate multiple platforms.
How Your El Paso Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or email information@progent.com.
Mid-sized companies can get all the advantages of MOM and have fast access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's economically priced network support programs, mid-size businesses can choose a simple MOM-based co-sourcing package with server monitoring, automated warnings, comprehensive reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical applications who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing package. Progent offers expertise in MOM 2005 and Microsoft Operations Manager 2000 to provide medium-size company networks world-class availability, protection and productivity.
Progent’s Microsoft-certified consultants can provide small and midsize businesses IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or clients to connect to, manage, distribute and manipulate relevant information, files, and applications and to interact with one another. It enables faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services join workers, customers, workgroups and projects with the knowledge they’ve developed in a manner that makes data convenient to find, retrieve and re-use.
Broadwing is the first telecom company to complete a fully optically switched network delivering low latency and high performance. Broadwing Communications offers a wide range of data transports such as Broadwing Full T1, Point-to-Point T1, T3, DSL, ISDN PRI, and ATM. Broadwing also provides VoIP service plus switched voice long distance. Progent has an agency agreement with Broadwing Communications and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to integrate Broadwing Communications carrier services to build a world-class, integrated communications network on a small-business budget.
Progent's Symantec experts can help you maintain earlier versions of Symantec Firewall and VPN appliances such as the Raptor and VelociRaptor family or show you how to migrate to newer technology from Symantec or other vendors. Progent can also help you create and implement a comprehensive security plan that can include Firewall and VPN devices and utilities, outsourced security and virus protection services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing technical help, maintenance, education, and security consulting.
Progent can provide companies in Northern California and select cities nationally with consultants to help deploy Microsoft Project, integrate the product with popular applications including Outlook and Microsoft Excel, and provide 1-on-1 education. Progent's engineers can help your business plan and support a secure, reliable network and communications infrastructure to support your MS Project tasks. Progent can also promote corporate project management success by configuring Microsoft Project Server.
GIAC was established in 1999 to validate the knowledge of network security engineers. GIAC's goal is to make sure that an accredited professional possesses the skills appropriate to deliver services in critical areas of system, data, and application program security. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States National Security Agency. Progent can provide the support of GIAC certified consultants for all of the network security capabilities covered under GIAC certification programs including assessing networks, incident handling, intrusion detection, and web services security.
The experience of Progent's certified Windows Server consulting team, with an average of more than 10 years of support in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, installing, managing and troubleshooting powerful information technology solutions powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Windows NT.
Progent provide Bay Area small to midsize companies world-class IT consulting services plus online or in-person technical support for networks powered by Microsoft Windows Server technology and Microsoft's .NET platform including Microsoft Exchange Server 2003 and MS SQL Server 2005. Progent's Microsoft and Cisco qualified network consultants also offer security expertise for companies varying in size from the small office to the global enterprise.
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates large bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
Progent wants to hire fulltime, results-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco accredited system consultants with Cisco CCNP or CCIE certification; security consultants with CISSP or CISM or comparable security credentials; and high-end network design consultants with a background in mobile access, wireless networking, high availability, disaster recovery, information preservation, and server virtualization. Progent also is hiring professionals to work on our staff of desktop support technicians and remote troubleshooting professionals. Also, We are looking for talented administrators able to perform effectively in Progent's high-growth, virtual office environment.
For small businesses located in El Paso or anywhere in Texas, Progent offers round-the-clock phone technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable challenges associated with network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value since their broad experience allows them to solve the most complex problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting support for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's certified CISM and CISSP network security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recuperate rapidly after a serious breach. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; guarding your messaging system from viruses, spam, and DHA attacks; and instituting round-the-clock proactive monitoring.
