Fast Online Help for El Paso UNIX or Linux SystemsFor small and midsize businesses located in El Paso or anywhere in the state of Texas, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for complex connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to resolve most network issues rapidly. This lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical online service companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for dealing with problems efficiently translates into your business conserving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the highest degree of effectiveness for online help and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.

Progent's powerful service reporting system includes detailed documentation describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services rendered to every Progent client by any consultant. This history of problems and resolutions is structured as a conveniently exploitable internal database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close partnerships with major vendors such as Cisco and Microsoft make available other vast support databases and allow priority response from vendors' in-house product engineers so Progent's remote consulting specialists are able to determine the most efficient solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To access Progent's remote support in El Paso or anywhere in Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online network support experts possess certified skills in an extensive array of disciplines. This wide range of IT skills allows Progent's consultants to address virtually any crisis likely to occur in a small company network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco Systems certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-OS networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP specialists, and ISSAP consultants.

Phone-based technical support services available from Progent to customers in El Paso and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services address a wide array of computer technology such as system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Engineers for El Paso, TexasThe Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a consultant's technical knowledge at the master level. CCIEs can resolve even the most intractable problems associated with network design, integration, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep experience enables them to resolve even the most difficult problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few support organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so you can receive timely assistance for complex network infrastructure issues that are lowering business productivity but are beyond the scope of your local network service personnel. Progent's Cisco-qualified CCIE support experts can tie into your network via state-of-the-art remote support tools in order to provide fast, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Expertise
    MS Windows Support for El Paso, TexasProgent's Microsoft-qualified remote service engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified Network Security Specialists for El Paso, TexasProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up quickly after a damaging breach. Security consulting services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller organizations who lack the money or time to support an in-house Help Desk but who want fast response from a reliable Help Desk with professional phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent reinforcement of your current Help Desk staff. Progent's Virtual Call Center can operate as an escalation option to resolve the toughest technical challenges, or be available in those situations when your ordinary resources are too busy.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or revamping your current one, identifying or modifying Help Desk application software to address the unique needs of your company, or adding occasional online staff to reinforce your in-house Call Center group during demanding situations such as software migrations, mass updates, or rolling out new applications.

    Progent's Call Center team of experienced information technology professionals provides your workers in El Paso or anywhere in the state of Texas instant contact with an efficient network service resource with years of experience delivering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business success, and Progent's policy is to solve and not just record technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth consulting support and education in specific business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information on Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac experts can support the imaginative elements of Apple Mac systems by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in El Paso, or anywhere in the state of Texas, online network and server monitoring support powered by Microsoft System Center Operations Manager, adapted by Progent to suit your environment so that your IT support is proactive and automated. By anticipating potential trouble spots before they result in crashes, system monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or systems that support a mix of platforms.

How Your El Paso Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

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