Fast Phone Help for El Paso UNIX or Linux SystemsFor small businesses in El Paso or anywhere in Texas, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's online support services offer excellent leverage because they are equipped with the real-world experience and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for solving technical issues efficiently results in your business saving cash.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which permit the highest level of efficiency for remote help and repair for small business computer networks. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's system without breaching network security.

Progent's advanced service database system maintains extensive documentation describing the service that Progent's clients have received. Progent's staff engineers have access to the specifics of services delivered to every Progent customer by every Progent consultant. This archive of issues and fixes is stored as a conveniently exploitable proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close partnerships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting specialists can determine the best resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's remote services in El Paso or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's phone-based technical support professionals offer credentials in an extensive array of products and technologies. This broad range of capability allows Progent's consultants to manage practically any crisis that may occur in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To support customers with mixed-operating system environments, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to clients in El Paso and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad range of computer technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency remote help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for El Paso, TexasThe Cisco CCIE certification is the highest accreditation for network professionals, and certifies a person's network technology knowledge at the expert level. CCIEs know how to deal with the most intractable challenges encountered in network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their broad experience enables them to resolve the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can get timely help for serious network infrastructure issues that are hurting business efficiency but are beyond the scope of your ordinary network support providers. Progent's CCIE consultants can tie into your network using state-of-the-art remote support tools in order to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    MS Windows Experts for El Paso, TexasProgent's Microsoft-qualified remote support engineers offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of remote PC desktop support and troubleshooting services such as Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Certified Network Security Engineers for El Paso, TexasProgent's qualified CISM and CISSP network security engineers can provide a variety of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to clean up rapidly after a damaging breach. Security services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on time. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the budget to assemble and manage an internal Help Desk but who want quick communication with a reliable Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless reinforcement of your established Help Desk team. Progent's Virtual Call Center can act as an escalation option to resolve the most difficult computer system problems, or be ready in hectic situations when your other support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Help Desk Call Center application software to address the unique requirements of your corporation, or providing temporary online personnel to supplement your internal Help Desk resources during high-demand situations such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your customers in El Paso or anywhere in the state of Texas rapid contact with a large technical support group with years of experience offering phone help and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a key enabler of business performance, and Progent's target is to resolve rather than just report network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. For more about Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the artistic elements of Apple Mac environments by delivering remote consulting services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in El Paso, or anywhere in the state of Texas, remote computer system monitoring support powered by Microsoft System Center Operations Manager 2007, adapted by Progent for your business so your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments that support a combination of OS platforms.

How Your El Paso Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.















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