Fast Online Help for El Paso UNIX or Linux SystemsFor small companies located in El Paso or anywhere in the state of Texas, Progent offers help for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and business continuity planning.

Progent's online support engineers represent excellent leverage because they have the real-world background and the advanced tools to solve most information system issues rapidly. Efficient support reduces direct costs because service calls require a smaller number of billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow turn into large tabs. Progent's skill at disposing of problems quickly results in your company saving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to interface to your computer system remotely without compromising corporate security.

Progent's powerful technical support database application stores comprehensive documentation for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent customer by every Progent consultant. This history of anomalies and responses is stored as an easily searchable support database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with important vendors including Cisco and Microsoft permit access to other massive technical databases and permit priority response from vendors' internal support staff with the result that Progent's online service experts can determine the best resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or Mac OS X Network Assistance from Progent
To access Progent's remote support in El Paso or anywhere in Texas or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based consulting professionals offer credentials in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to address almost any problem likely to crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to companies with multi-OS networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Online technical services provided by Progent to clients in El Paso and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a broad spectrum of computer technology including network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from older systems to the latest Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Engineers for El Paso, TexasThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs can handle the most intractable problems associated with network infrastructure design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to solve even the most difficult problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for serious network infrastructure problems that are crippling worker efficiency but are beyond the experience of your local computer service resources. Progent's CCIE support experts can communicate with your network using the latest remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified MS Windows Support
    Microsoft Windows Support for El Paso, TexasProgent's Microsoft-certified online service engineers can provide computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a full range of remote PC desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified Network Security Professionals for El Paso, TexasProgent's certified CISSP and ISSAP security engineers offer a range of system protection services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Call Center service offerings for small businesses with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small businesses who don't have the resources to support an internal Call Center but who require fast communication with a reliable Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless extension of your established Call Center organization. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve complex network problems, or be ready in those instances when your other resources are swamped.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or revamping your existing organization, evaluating or customizing Help Desk application software to meet the unique needs of your business, or adding temporary online personnel to work with your existing Call Center team to handle demanding situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in El Paso or anywhere in the state of Texas fast access to an efficient support group with years of experience providing phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a significant enabler of company productivity, and Progent's target is to fix instead of just record IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the imaginative components of Mac systems by providing remote help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio/video or configuring an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers companies in El Paso, or anywhere in the state of Texas, remote network and server monitoring support powered by MS Operations Manager 2007, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By spotting looming problems before they result in full-scale emergencies, remote monitoring can head off disruptive and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments that incorporate multiple platforms.

How Your El Paso Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

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