Urgent Online Technical Support for El Paso UNIX, Linux, or Solaris NetworksFor small companies in El Paso or anywhere in the state of Texas, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent value because they have the practical experience and the advanced technology to resolve most information system problems rapidly. This reduces immediate expenses since solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. Unlike typical remote support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast fixes somehow end up as major bills. Progent's skill at handling problems efficiently translates into your company spending less cash.

Progent's Online Support Technologies
Over the years, Progent has refined a set of customized tools and proven processes which promote the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to interface to your computer system without breaching system security.

Progent's highly evolved service reporting system includes comprehensive documentation for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support provided to each Progent customer by any Progent consultant. This database of problems and repairs is structured as a conveniently accessible proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in El Paso or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's remote consulting professionals possess advanced credentials in an extensive set of disciplines. This broad scope of technical skills enables Progent's consultants to address almost any emergency likely to occur in a small or midsize business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To support companies with mixed-OS environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based support services Offered by Progent to companies in El Paso and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for El Paso, TexasThe Cisco CCIE credential is the premier recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve the most intractable problems associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their depth of experience permits them to resolve the most complex problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes. Few service firms make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for complex network issues that are hurting business productivity but are outside the comfort zone of your local network service personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for El Paso, TexasProgent's Microsoft-certified remote service experts offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Certified Network Security Professionals for El Paso, TexasProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate rapidly after a serious penetration. Security support services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick access to a reliable Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk can operate as an escalation alternative to handle complex technical challenges, or be ready in hectic circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your established one, evaluating or enhancing Help Desk application software to meet the special requirements of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources to deal with unusually busy events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in El Paso or anywhere in the state of Texas immediate contact with a dependable technical support group with years of background delivering phone support and online repair service for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a crucial contributor to company productivity, and Progent's policy is to solve instead of just report technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Office Project, MS Word, and Excel. For more on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac experts can nurture the creative elements of Apple Mac systems by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or building an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide companies in El Paso, or anywhere in the state of Texas, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to suit your environment so your IT support is proactive and automated. By spotting emerging trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a variety of operating systems.

How Your El Paso Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.

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