Urgent Phone Consulting for El Paso UNIX or Linux SystemsFor small businesses located in El Paso or anywhere in the state of Texas, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most network problems quickly. Efficient support lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's billing model for online help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where fast repairs somehow end up as major invoices. Progent's penchant for handling technical issues efficiently results in your business saving cash.

Progent's Remote Service Tools
Over the years, Progent has refined a collection of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's online support team to link to your company's system remotely without breaching network security.

Progent's sophisticated customer support reporting application keeps extensive histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by every Progent engineer. This database of trouble tickets and solutions is organized as a quickly retrievable support knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's phone services in El Paso or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical support experts have certified skills in an extensive array of disciplines. This wide range of IT skills enables Progent's consultants to handle virtually any emergency that may occur in a small or midsize company network. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with multi-platform environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP engineers.

Phone-based services available from Progent to customers in El Paso and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a wide array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for El Paso, TexasThe Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn issues surrounding network design, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional value since their deep experience permits them to fix the most difficult problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting firms make CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network infrastructure issues that are crippling business productivity but are outside the experience of your local computer maintenance resources. Progent's Cisco CCIE support experts can connect to your computer system via advanced remote troubleshooting technology to perform efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Expertise
    MS Windows Expertise for El Paso, TexasProgent's Microsoft-qualified online service experts can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of online desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified System Security Specialists for El Paso, TexasProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help your company to recuperate rapidly after a serious penetration. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller companies who lack the budget to create an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk can act as an escalation alternative to handle the most difficult computer system problems, or be ready in overflow instances when your regular resources are swamped.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your current one, selecting or modifying Help Desk Call Center software products to meet the particular demands of your corporation, or providing occasional phone support staff to work with your in-house Help Desk team during high-demand situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology professionals gives your workers in El Paso or anywhere in the state of Texas immediate access to a large technical support resource with substantial background offering phone consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of company success, and Progent's intent is to solve rather than simply record network issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including CRM, Office Project, Microsoft Word, and Office Excel. To find out more information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac experts can support the imaginative facets of Mac computing by offering remote help support and training in imaging, audio, and video. Progent's consultants offer assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or establishing an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in El Paso, or anywhere in the state of Texas, online network monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so your IT support is proactive and automated. By exposing possible trouble spots before they expand into crashes, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows environments, or networks that support multiple operating systems.

How Your El Paso Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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