Immediate Phone Technical Support for El Paso UNIX, Linux, or Solaris NetworksFor small companies in El Paso or anywhere in the state of Texas, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network problems quickly. Efficient support lowers direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. In contrast to many remote service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently results in your company spending less money.

Progent's Online Service Tools
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which allow the maximum level of efficiency for online help and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your network without violating corporate security.

Progent's powerful customer support database system stores detailed records of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help provided to every Progent customer by any engineer. This archive of trouble tickets and resolutions is stored as a quickly searchable support knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's online service specialists are able to find the most efficient solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote services in El Paso or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's online consulting experts have certified skills in a comprehensive set of disciplines. This wide range of technical skills permits Progent's consultants to handle virtually any emergency that may occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.

To help businesses with mixed-operating system networks, Progent also offers the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

Remote support services provided by Progent to clients in El Paso and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online support services address a broad range of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Consultants for El Paso, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges surrounding network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer exceptional value because their depth of experience permits them to fix the most complex problems rapidly. In typical instances, less qualified engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate help for complex network issues that are lowering worker efficiency but are not within the experience of your local network support providers. Progent's Cisco CCIE support experts can communicate with your network using the latest remote support tools to provide fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.

  • Authorized MS Windows Support
    Windows Experts for El Paso, TexasProgent's Microsoft-certified remote service experts can provide computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified Network Security Engineers for El Paso, TexasProgent's certified CISSP and ISSAP security engineers offer a range of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate rapidly after a serious penetration. Security services offered by Progent cover comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete major projects economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who don't have the money or time to assemble and manage an internal Call Center but who need fast access to a reliable Help Desk with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent extension of your current Call Center resources. Progent's Virtual Help Desk can serve as an escalation option to handle the most difficult technical challenges, or be available in those circumstances when your other support engineers are overwhelmed.

    Progent's Call Center consulting services can support you in creating an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk software to meet the special needs of your company, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center team during unusually busy situations such as software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology professionals offers your workers in El Paso or anywhere in the state of Texas rapid contact with an efficient network service group with substantial background delivering phone support and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's intent is to fix rather than just annotate network problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote and in-depth consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Office Excel. To find out more about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the imaginative elements of Mac computing by delivering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in El Paso, or anywhere in the state of Texas, remote network monitoring support powered by Microsoft Operations Manager 2007, enhanced by Progent to accommodate your environment so that your computer support is proactive and automated. By exposing possible issues before they evolve into downtime, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or systems that incorporate a mix of OS platforms.

How Your El Paso Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.

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