Immediate Remote Help for El Paso UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in El Paso or anywhere in Texas, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent value due to the fact that they have the real-world background and the advanced technology to resolve the majority of information system problems quickly. Efficient support reduces immediate costs because service calls take up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, idle workers, and de-focused management.

Progent's billing model for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to typical remote support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from situations where quick fixes manage to turn into substantial tabs. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.

Progent's Online Service Tools
Over the years, Progent has developed a set of customized technologies and proven methodologies which promote the maximum degree of efficiency for online help and troubleshooting for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's remote service group to communicate with your network without violating corporate security.

Progent's proprietary service database system includes thorough histories describing the support that Progent's customers have received. Progent's team consultants have access to the history of services delivered to each client by any Progent consultant. This archive of issues and fixes is stored as an easily searchable internal knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and formal relationships with major technology companies such as Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's phone services in El Paso or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's phone-based network support professionals possess advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage practically any crisis likely to take place in a small business information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to clients with mixed-OS networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services provided by Progent to clients in El Paso and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a wide range of computer technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can offer urgent online help for diagnosing problems within UNIX/Linux systems based on popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for El Paso, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and certifies a consultant's technical skills at the master level. CCIEs know how to resolve even the most difficult challenges surrounding network design, deployment, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional value because their deep expertise allows them to find solutions for even the most difficult problems quickly. In many cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco CCIE so you can get urgent help for serious network infrastructure problems that are impacting worker efficiency but are not within the experience of your local computer service personnel. Progent's CCIE consultants can communicate with your environment by means of sophisticated remote troubleshooting technology to perform efficient, safe, and affordable analysis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for El Paso, TexasProgent's Microsoft-qualified remote support engineers can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can assist you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Certified Network Security Experts for El Paso, TexasProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to recover rapidly following a damaging breach. Security support services offered by Progent include: thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service options for small and midsize companies with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the money or time to build and maintain an in-house Help Desk but who want fast communication with a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent supplement to your current Call Center team. Progent's Virtual Help Desk can act as an escalation option to resolve the most difficult network problems, or be available in hectic situations when your ordinary resources are swamped.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or improving your existing organization, selecting or enhancing Call Center software products to address the unique demands of your business, or providing occasional phone support staff to supplement your in-house Help Desk resources to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network consultants offers your clients in El Paso or anywhere in the state of Texas instant access to a dependable technical support group with years of experience delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a solid contributor to business performance, and Progent's aim is to resolve rather than just document technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications such as CRM, Office Project, Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the artistic components of Mac computing by offering phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like scanning or digitizing audio or video or integrating an audio/video production lab.

    Remote Network Monitoring Support
    Progent can provide companies in El Paso, or anywhere in the state of Texas, online network and server monitoring support centered around Microsoft Operations Manager 2007, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By spotting possible problems before they result in crashes, remote monitoring can avoid stressful and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or networks that incorporate a mix of operating systems.

How Your El Paso Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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