Immediate Phone Technical Support for El Paso UNIX or Linux SystemsFor small and midsize companies located in El Paso or anywhere in the state of Texas, Progent provides help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of network issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow end up as major bills. Progent's penchant for handling technical issues quickly translates into your company spending less money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested processes which permit the maximum level of effectiveness for remote engineering help and repair for small company computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your environment without compromising corporate security.

Progent's highly evolved technical support reporting application stores detailed histories describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each client by every engineer. This history of trouble tickets and responses is organized as a quickly accessible proprietary database that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Mac OS X Technical Help from Progent
To access Progent's remote services in El Paso or anywhere in Texas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's engineers to handle virtually any problem that may occur in a small company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To help businesses with multi-OS environments, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support available from Progent to clients in El Paso and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a broad range of information technology such as network infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for El Paso, TexasThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs can handle even the most stubborn problems occurring in network infrastructure planning, installation, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs represent an excellent value since their broad experience allows them to fix even the most intractable problems quickly. In common instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Few service organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive immediate assistance for complex network issues that are lowering business productivity but are beyond the comfort zone of your regular network support group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network via the latest on-line support technology to perform efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.

  • Authorized Windows Experts
    Windows Experts for El Paso, TexasProgent's Microsoft-certified remote support professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of remote PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Qualified System Security Consultants for El Paso, TexasProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special projects that small companies often request. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Call Center programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for small businesses who lack the resources to assemble and manage an in-house Call Center but who want fast access to a reliable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation option for the toughest technical challenges, or be ready in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or revamping your established one, identifying or modifying Help Desk Call Center application software to address the particular requirements of your corporation, or providing temporary online staff to work with your in-house Call Center team to deal with unusually busy scenarios like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk team of experienced information technology professionals provides your computer users in El Paso or anywhere in the state of Texas fast communication with a reliable network service resource with substantial experience offering phone support and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's intent is to solve and not just record network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the creative components of Mac environments by providing remote help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in El Paso, or anywhere in the state of Texas, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or systems based on a mix of OS platforms.

How Your El Paso Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple Mac environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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