Fast Remote Troubleshooting for El Paso Networks
Fast Phone Technical Support for El Paso SystemsFor companies located in El Paso or anywhere in the state of Texas, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. In contrast to typical online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies which allow the highest degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to access your computer system without breaching network security.

Progent's powerful technical support database application stores comprehensive documentation of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services rendered to every customer by every Progent consultant. This history of issues and fixes is organized as a quickly retrievable internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close partnerships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's online service experts can come up with the most efficient resolutions quickly.

Online services offered by Progent to customers in El Paso and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of value-priced outsourced network management services for small and medium-size businesses addresses all critical facets of information technology such as email protection, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the money or time to create an internal Call Center but who need quick response from an effective Help Desk with professional telephone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the most difficult technical challenges, or be ready in hectic situations when your ordinary service providers are swamped.

    Progent's Call Center staff of veteran network professionals provides your clients in El Paso or anywhere in the state of Texas rapid contact with a reliable support group with substantial experience offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a crucial contributor to company performance, and Progent's target is to solve and not just annotate technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides online professional engineering expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By anticipating looming trouble spots before they expand into full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or systems that incorporate multiple operating systems.
How Your El Paso Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in El Paso or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide effective and affordable IT help the moment your business needs it. More than a decade of delivering remote tech support has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your El Paso organization relies on a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to address unexpected network emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in El Paso
Progent's online network troubleshooting services allow your El Paso business to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most offices in El Paso or anywhere in Texas, local computer support providers, whether consisting of outside consultants or an internal IT staff, can deal with typical technical problems. On the other hand, IT crises may strike when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local support people. In these instances, Progent's online service specialists give you an easy, fast, and economical way to supplement your regular resources and to convey useful information to increase your ability to deal with downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices often depend on individual freelance service providers. Although independent consultants carry smaller overhead than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may force your company to wait for help during an emergency. As your company grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto an unstable foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built systems require careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and enhancing efficiency. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the front lines of IT service, performing a broad variety of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each consultant to each client. The practice of detailing and archiving support activity allows more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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