Immediate Remote Technical Support for El Paso Information Networks
Immediate Phone Help for El Paso NetworksFor companies located in El Paso or anywhere in the state of Texas, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve most network problems rapidly. This reduces direct costs because solutions use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs manage to end up as major invoices. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and proven processes that allow the highest level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to link to your environment remotely without violating corporate security.

Progent's sophisticated technical support database system maintains extensive histories describing all service that Progent's customers have received. Progent's team engineers have the benefit of the history of support provided to each customer by any engineer. This archive of trouble tickets and repairs is structured as an easily searchable proprietary database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other extensive technical support databases and permit quick response from vendors' in-house support staff so Progent's online consulting experts can arrive at the best resolutions in the least time.

Remote support available from Progent to companies in El Paso and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the money or time to assemble and manage an internal Call Center but who need quick response from a reliable Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation resource for the toughest network challenges, or be ready in overflow instances when your regular service providers are swamped.

    Progent's Call Center team of veteran information technology professionals gives your workers in El Paso or anywhere in the state of Texas quick contact with a large technical support resource with years of background offering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major enabler of company efficiency, and Progent's goal is to fix rather than just report network issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team provides online and in-depth consulting support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in El Paso, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, proactive monitoring can head off stressful and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a mix of operating systems.
How Your El Paso Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in El Paso or anywhere in the state of Texas, Progent's phone-based network support specialists can provide professional and affordable IT help the instant your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your El Paso office works with a regular freelance consultant or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to handle sudden system crises or especially tough integration problems.

Features of Progent's Remote Network Services for El Paso
Progent's phone support, Internet-based repair, network security consulting, and network management services offer companies in El Paso or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, refined support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Line of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to every customer. The practice of documenting and archiving support activity allows more effective service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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