Immediate Remote Technical Support for El Paso IT Networks
Immediate Phone Help for El Paso NetworksFor organizations in El Paso or anywhere in the state of Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISA and CISM-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve the majority of network problems rapidly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves even more in indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the support that you receive. Unlike many remote service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-tested processes which permit the highest level of efficiency for remote technical support and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to connect to your company's environment without violating system security.

Progent's sophisticated technical support database application includes thorough histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help rendered to each customer by every consultant. This archive of issues and solutions is organized as a quickly accessible internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with optimal solutions in the least time.

Online support services offered by Progent to clients in El Paso and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult computer system challenges, or be available in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your customers in El Paso or anywhere in the state of Texas rapid communication with a dependable network service group with substantial experience offering telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to company success, and Progent's policy is to resolve and not simply track IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply online professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in El Paso, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By exposing emerging problems before they expand into crashes, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or systems that incorporate multiple operating systems.
How Your El Paso Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in El Paso or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support the moment your business has to have it. More than a decade of offering remote repair services has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your El Paso company has a local independent support technician or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Companies in El Paso
Progent's online network troubleshooting services enable your El Paso business to experience the benefits of immediate, expert IT support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most organizations in El Paso and throughout Texas, local computer service providers, whether consisting of independent consultants or an in-house IT staff, can handle typical technical issues. However, serious problems sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local support people. In these instances, Progent's on-call support professionals provide an easy, fast, and economical solution to supplement your regular help and to convey valuable knowledge to improve your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although independent consultants carry smaller overhead than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may force your business to wait for help during an IT crisis. As your company grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a strong framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These poorly designed environments require careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet vital business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need advice and technical education to navigate through an ever more complicated array of technology alternatives capable of promoting business growth and improving efficiency. They hardly need a network engineer who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT background, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to every customer. The discipline of detailing and archiving support records results in more effective service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.