Fast Online Help for El Paso IT Networks
Urgent Online Support for El Paso NetworksFor businesses located in El Paso or anywhere in Texas, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This reduces direct expenses since solutions use up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where fast fixes manage to end up as big tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized tools and field-tested processes which permit the highest level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your company's environment without compromising system security.

Progent's powerful service reporting system maintains detailed records describing the support that Progent's clients have received. Progent's authorized service personnel have access to the details of support delivered to each customer by every Progent engineer. This database of anomalies and responses is stored as a readily exploitable proprietary knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and formal relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the best solutions quickly.

Remote services available from Progent to companies in El Paso and anywhere in the state of Texas include:

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who don't have the resources to create an in-house Help Desk but who want fast access to a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting services can support you in establishing an effective new Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center application software to address the particular needs of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in El Paso or anywhere in the state of Texas fast access to an effective technical support resource with substantial background delivering telephone-based support and remote diagnostics for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company success, and Progent's policy is to resolve and not just document network problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications including CRM, Office Project, Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Network Monitoring Support
    Progent offers companies in El Paso, or anywhere in the state of Texas, online computer system monitoring services based on System Center Operations Manager, adapted by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they grow into crashes, proactive monitoring can head off stressful and expensive network crises. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Windows networks, or environments based on a variety of platforms.
How Your El Paso Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in El Paso or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver expert and cost-effective IT support the moment your company requires it. More than a decade of providing remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to fix IT problems quickly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your El Paso company deals with a regular independent support technician or maintains an in-house organization that can handle day-to-day network issues, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to deal with unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in El Paso
Progent's online support services enable your El Paso organization to experience the advantages of immediate, enterprise-level network support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by being more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most companies in El Paso and throughout Texas, nearby network service providers, whether consisting of freelance consultants or a full-time IT staff, can solve typical technical issues. However, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call service professionals give you an easy, quick, and budget-friendly way to augment your regular help and to transfer useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies often depend on individual freelance service providers. While independent service people carry smaller overhead than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may force your company to go without help during an emergency. As your business grows, network downtime and problems with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet critical business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent offers in-depth support for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 integration, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to every customer. The practice of documenting and archiving service activity allows more efficient support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.