Expert Remote Support for Elizabeth, New Jersey Computer Networks from World-class Consultants
Small companies have typically been ignored by major IT support organizations. Some small companies allow themselves to grow excessively dependent on individual engineers or small consulting organizations who lack the size or extensive knowledge to react promptly or effectively to technical emergencies. Other small companies resort to mass-market service firms staffed with technicians taught to provide standardized fixes for common issues but who are missing the background and technical scope to handle the variety of environments and lack of standardization that characterizes small company information systems.

Progent's time-tested approach to delivering low-cost and successful network support to small companies has made Progent among the top Microsoft Gold IT service organizations in the country. Progent has provided remote help to companies in every state in the United States and offers onsite technical support in almost all zip codes.

For larger businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT service team. This can cut costs and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to design and execute a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Elizabeth, New Jersey Businesses
As a Microsoft Certified Gold Partner computer support firm with a world-class team of Cisco qualified CCIE network infrastructure experts and Apple accredited engineers, Progent offers emergency assistance and affordable online consulting to Elizabeth, NJ businesses for a wide array of computer technologies including:

Support Delivery Alternatives Available for Elizabeth, New Jersey Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity records, consistent follow-up, and strict expense monitoring across an array of network support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to resolve most network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to address urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: in-person support professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how and why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to an online Contact Center with efficient phone assistance, remote repair tools, and enough technical strength for full problem escalation. Since smaller companies typically are constrained by limited information technology budgets and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that small business information systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, high availability it system engineering, virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office moves and massive software upgrades, longer term projects such as business reporting application development and customization, database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with greater degrees of reliability, security, and performance than is possible using the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of network products such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for network data security and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of advantages to customers wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the forefront of IT service, performing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical capability, but also a consultant with proven methods for solving real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for quick solutions. Another benefit of by-the-minute invoicing is that clients will not be inclined to permit less critical problems to stay unaddressed until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by each staff member to every customer. The discipline of documenting and archiving support records allows more effective support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who work with freelance consultants or who maintain internal support personnel gain when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Elizabeth, New Jersey business wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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