Elizabeth, NJ Remote Help from World-class Network Troubleshooting Professionals
Progent's computer network help services can deliver your Elizabeth, NJ business budget-friendly and reliable access to world-class information technology engineers. By providing IT consulting service when you require it, offering advanced knowledge for critical technologies, delivering value-added services such as automated network monitoring, and invoicing only for services you use, Progent gives your Elizabeth, New Jersey company an economical alternative for maximizing the profitability of small business networks. If you maintain a local datacenter, rely on cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations to create and support a robust and secure information network and to have fast access to the experienced support usually available only to businesses who are able to support a large in-house IT staff.

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network support staff. This can save money and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to design and implement your cloud strategy.

Core Technologies Supported by Progent for Elizabeth, New Jersey Businesses
As a Microsoft-certified Partner computer support company with a world-class group of Cisco qualified CCIE networking experts and Apple certified consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Elizabeth, NJ small businesses for a wide range of information technologies including:

Support Delivery Alternatives Available for Elizabeth, New Jersey Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive activity records, dependable follow-up, and tight cost monitoring across a range of IT support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for new customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses who require prompt and dependable support from an online Contact Center with effective phone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Because small and midsize businesses typically are constrained by limited IT budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Services could be the most efficient option to ensure that business information systems are always up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for business software such as accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and major system migrations, extended initiatives such as business information software development and customization, relational database application programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of reliability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition simple for customers to migrate to another service provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online support services to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network security and can help with complex security projects such as SIEM solutions to help enterprises comply with industry standards and statutory requirements for network data security and incident reporting.

The scope and size of Progent's consulting team offer a powerful array of benefits to customers wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the forefront of network support, executing a broad variety of technical tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for repairing actual network problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major invoices for quick solutions. An additional advantage of by-the-minute invoicing is that clients will not be inclined to allow simple problems to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to each customer. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent consultants or who maintain internal IT personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Elizabeth, New Jersey business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.