Elizabeth, NJ Online Help from World-class Computer Network Service Consultants
Progent's network tech support services can deliver your Elizabeth, NJ company cost-effective and dependable support from enterprise-class information technology engineers. By delivering network support service when you need it, offering specialized expertise for critical technologies, delivering unique services such as automated network monitoring, and invoicing only for support you use, Progent offers your Elizabeth, New Jersey business an economical option for maximizing the productivity and profitability of small-scale business information systems. Whether you have an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and maintain a robust and secure information network and to benefit from quick availability of the skilled consulting typically available only to businesses who can set up a sizeable internal IT staff.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your company to plan and execute your cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Elizabeth, New Jersey
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives for Elizabeth, New Jersey Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to big IT groups. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring across an array of IT support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the cost or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to deliver small companies the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require fast and reliable support from an online Help Desk with effective telephone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since smaller companies usually have tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and support for small business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system migrations, extended projects like business information application development and support, database software development and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater levels of dependability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition simple for customers to migrate to a different service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for network data protection and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of benefits to customers wishing to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, at the front lines of network service, performing a broad range of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for resolving real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no registration fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates big bills for quick fixes. An additional advantage of granular pricing is that your company will not be inclined to permit incipient issues to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every consultant to every client. The practice of documenting and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Elizabeth, New Jersey business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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