Quick, Low-cost Remote Computer Network Help for Elizabeth, New Jersey Small Businesses
For over two decades, Progent has specialized in delivering world-class computer support to clients who have small-company IT budgets. Progent has built a unique support system that features a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of consultants accredited in a wide range of IT practice areas, a Call Center operational model that maximizes responsiveness and ensures follow-through, a global team of remote service professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal network service staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as software development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Office Networks in Elizabeth, New Jersey
Progent offers the services of qualified experts for all aspects of information technology found in small and midsize companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives for Elizabeth, New Jersey Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive activity records, reliable follow-through, and strict cost control across a range of IT support delivery options that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need prompt and dependable support from a professional Contact Center with effective telephone support, remote repair capability, and enough technical depth for all needed escalation. Since smaller businesses typically are constrained by tight IT funds and can provide little executive bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to make sure that small business information systems are always up and running. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and support for business applications such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects including site moves and major system migrations, extended initiatives like business reporting application programming and support, relational database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or emergency services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of availability, protection, and performance than is possible with the class of in-house data center that is achievable for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the expense of building and maintaining the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of availability and extensibility but that is also simple for clients to migrate to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments common with small businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can help with advanced security projects like SIEM solutions to help enterprises meet industry standards and government requirements for IT information protection and incident reporting.

The breadth and size of Progent's engineering team offer a powerful set of benefits to companies trying to increase the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a consultant with proven methods for repairing real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for phone support and in-person visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major bills for quick fixes. An additional benefit of by-the-minute billing is that your company are less inclined to permit simple issues to fester until they grow into major ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports given by each consultant to each customer. The practice of documenting and archiving service records allows more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has little competition. Small businesses who work with independent service providers or who employ internal IT staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Elizabeth, New Jersey business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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