Elizabeth, NJ Online Help from World-class Computer Network Service Consultants
Progent's network tech support services can deliver your Elizabeth, NJ company cost-effective and dependable support from enterprise-class information technology engineers. By delivering network support service when you need it, offering specialized expertise for critical technologies, delivering unique services such as automated network monitoring, and invoicing only for support you use, Progent offers your Elizabeth, New Jersey business an economical option for maximizing the productivity and profitability of small-scale business information systems. Whether you have an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and maintain a robust and secure information network and to benefit from quick availability of the skilled consulting typically available only to businesses who can set up a sizeable internal IT staff.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your company to plan and execute your cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Elizabeth, New Jersey
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives for Elizabeth, New Jersey Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to big IT groups. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring across an array of IT support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the cost or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to deliver small companies the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require fast and reliable support from an online Help Desk with effective telephone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since smaller companies usually have tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and support for small business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system migrations, extended projects like business information application development and support, database software development and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater levels of dependability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition simple for customers to migrate to a different service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent offers a selection of affordable, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS managed backup.

Why Progent Offers the Smart Alternative for Elizabeth, New Jersey Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise network support allow small companies to avoid the problems related to excessive reliance on thinly staffed support organizations or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, smaller businesses often depend excessively on individual consultants. Although freelance support engineers have lower overhead than larger IT service organizations and can typically charge apparently lower rates, they are occasionally stretched to far to respond quickly to urgent network problems. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the absence of replacement personnel may require your company to wait for assistance in case of a crisis. As your small business grows, network unavailability or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lost output. In addition, when independent engineers encounter unfamiliar technologies, the lack of a large engineering group to count on for advice forces them to learn with the meter running while your business ends up with the bill for their ongoing training.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of small support firms or freelance engineers specializing in small business network support may excel at providing routine fixes but don't have the seasoning to deal cost-effectively with complex network environments with mixed platforms, many offices, VoIP implementations, remote workforces, interconnected financial and operational software, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your business because big-company networks are by nature complex, integration problems demand in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, reliability, and security calls for enterprise-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Without a proper basis, a series of improvised fixes commonly get tossed onto of a tenuous structure. As a company evolves, stability and scalability problems can obstruct the success of the organization. These networks require proper assessment, smart business analysis, and in-depth expertise to upgrade to a network environment that will provide the solid foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses need guidance and education to work through an ever more complex array of IT options available for accelerating growth and enhancing efficiency. They do not need a network consultant or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to match technical support with the real interests of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Elizabeth, New Jersey business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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