Expert Remote Support for Elk Grove, California Small Business Computers from World-class Engineers
Small businesses have traditionally been overlooked by large network service organizations. Many small companies permit themselves to grow overly dependent on freelance engineers or small support organizations who lack the size or broad skill sets to respond quickly or effectively to network crises. Still other small businesses turn to mass-market support firms that employ personnel able to provide by-the-numbers fixes for common problems but who are missing the background and versatility to handle the variety of environments and absence of standardization typical of small business information networks.

Progent's time-tested methodology for delivering low-cost and successful technical support to small companies has made Progent among the premiere Microsoft-certified IT service organizations in the United States. Progent has provided remote help to businesses in every state in the country (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service group. This can save money and help meet schedules for big IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to assist your business to plan and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Elk Grove, California
Progent offers the support of certified experts for all facets of network technology found in small and midsize companies and local governments. Technologies supported by Progent include:

Support Delivery Alternatives Available for Elk Grove, California Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering computer support is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost control across a range of IT service delivery modes that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network issues without the expense or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to address emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to give small businesses the optimal solution: hands-on support technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how and why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and reliable access to an online Help Desk Call Center with effective phone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Because smaller companies usually are constrained by limited information technology funds and can provide scant management attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to make sure that business information systems stay productive. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, programming and support for business software including accounting, operations, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and major system migrations, extended initiatives such as management reporting application programming and customization, database software programming and administration services, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is continually tracked, and systems are consistently backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition easy for customers to transfer to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can support the multi- platform and loosely standardized environments typical of smaller companies, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can assist with complex security projects like SIEM solutions to help enterprises comply with business guidelines and statutory regulations for IT information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to clients wishing to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the front lines of network support, performing a wide variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT capability, but also a consultant with proven methods for resolving real-world IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big invoices for quick fixes. Another benefit of by-the-minute billing is that customers are less tempted to permit incipient issues to stay unaddressed until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal support personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Elk Grove, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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