Low-cost Computer Troubleshooting from Microsoft and Cisco Qualified Professionals for Businesses in Elk Grove, CA
By offering world-class know-how whenever you require it, making available in-depth expertise for key applications, offering high-value services such as virtual server hosting, billing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your information network and minimize service expenses. Progent recognizes that network protection, dependability, and efficiency are just as critical to small companies as to major corporations but that small companies don't have the leverage to invest heavily in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting organization can equal Progent's capability to provide the IT support expertise your company needs whenever you need it and at prices you can afford.

For larger businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network service team. This can save money and minimize technical risks for major IT initiatives such as software programming, business continuity planning, security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.

Main IT Areas Supported by Progent for Businesses in Elk Grove, California
Progent's team of certified engineers offers assistance for all aspects of network systems deployed by businesses of all sizes. Practice areas supported by Progent in Elk Grove include:

Service Delivery Options Available for Elk Grove, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes fast response, comprehensive activity documentation, consistent follow-through, and tight cost monitoring across an array of network service delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to give small businesses the optimal solution: in-person service professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk with efficient telephone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since smaller companies typically have limited information technology funds and can spare little management attention for dealing with network support, Progent's Help Desk Services can be the most efficient option to make sure that small business information networks are always up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, high availability network engineering, virtual server solutions, plus integration, programming and training for small business programs including accounting, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software migrations, extended initiatives like business information software programming and support, relational database software programming and administration services, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition simple for clients to migrate to another service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit small businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can support the mixed- platform and non- standardized networks common with smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Elk Grove, California Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network consulting allow small and midsize companies to sidestep the problems related to over reliance on small service firms or independent engineers.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, smaller businesses often rely excessively on individual engineers. Although freelance support providers have lower overhead than more substantial support firms and can typically charge apparently smaller rates, freelancers are occasionally too busy to react quickly to critical situations. If a freelance engineer is occupied with different customer, sick, on vacation, or in class, the absence of replacement personnel may require your business to wait for assistance in case of a crisis. As your small business expands, system downtime or difficulties with critical applications get more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost output. In addition, when freelance engineers encounter new technologies, the lack of a big engineering group to depend on for advice forces them to learn on the job while your company ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced Network Issues
    The majority of small support organizations or independent engineers specializing in small business network consulting may excel at providing routine fixes but don't have the experience to deal efficiently with complex network environments that have a variety of platforms, many locations, VoIP systems, mobile clients, integrated financial and operational software, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your small business because big-company environments are by nature complex, integration problems demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of stability, availability, and protection requires enterprise-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with a network implemented on a tight budget. Without a proper basis, a sequence of band-aid fixes commonly get tossed on top of a weak structure. As a business evolves, reliability and expandability issues can undermine the success of the organization. Such environments need thorough assessment, smart business planning, and broad-based expertise to upgrade to a network infrastructure that can provide the solid basis to handle critical business needs and ease future growth.

  • Partner with Solution Finders, Not Resellers
    Smaller companies require direction and education to navigate through an ever more complicated maze of IT options offered for enabling growth and enhancing efficiency. They do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to align technical support services with the real needs of clients. Combining network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual needs of a small business.

How to Contact Progent
If your Elk Grove, California business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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