Erie, PA Remote Support from World-class Computer Service Experts
Progent's computer support services can deliver your Erie, PA business cost-effective and reliable access to world-class computer professionals. By delivering network support service when you require it, offering specialized knowledge for key applications, offering unique support such as 24x7 network monitoring, and billing only for services you use, Progent gives your Erie, Pennsylvania company an economical alternative for optimizing the productivity of small office information systems. If you run a local system, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to build and maintain a robust and secure information network and to have quick availability of the skilled help typically available only to corporations who are able to maintain a large in-house IT organization.

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the technical skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.

Progent can also provide access to certified consultants to assist your company to design and execute a sensible cloud strategy.

Main IT Areas Serviced by Progent for Erie, Pennsylvania Businesses
As a Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco qualified CCIE network consultants and Apple Computer certified engineers, Progent offers urgent assistance and low-cost online consulting to Erie, PA small businesses for a broad range of computer technologies including:

Service Delivery Alternatives Available for Erie, Pennsylvania Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering network support is built on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, comprehensive activity records, dependable follow-through, and tight cost monitoring across a range of IT support delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's online computer support services.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small businesses the ideal combination: on-premises support professionals when you need them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more about why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all companies who need fast and reliable access to an online Contact Center with effective phone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually are constrained by tight information technology funds and can spare scant executive bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business computer networks are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server solutions, plus integration, customization and training for small business applications such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, extended initiatives like business analytics application programming and support, database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and SQL Server to provide small businesses with greater degrees of reliability, protection, and performance than is feasible with the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for clients to transfer to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the multi- OS and non- standardized networks common with smaller companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government regulations for network data protection and reporting.

The breadth and depth of Progent's engineering team offer a powerful array of advantages to companies wishing to maximize the business value of their IT system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, in the trenches of IT support, performing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for fixing real-world IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for fast repairs. Another advantage of granular invoicing is that clients won't be inclined to allow less critical issues to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every client. The discipline of detailing and organizing support records results in more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Erie, Pennsylvania business needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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