Professional Online Technical Support for Erie, Pennsylvania Networks from Certified Engineers
Small companies have typically been ignored by major IT support firms. Some small companies permit themselves to become overly dependent on freelance consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to react quickly or effectively to technical crises. Still other small businesses turn to mass-market support firms staffed with technicians able to provide by-the-numbers fixes for ordinary problems but who are missing the background and versatility to handle the variety of configurations and lack of standards typical of small company information networks.

Progent's proven approach to providing affordable and successful technical support to small companies has made Progent one of the top Microsoft Gold IT service organizations in the country. Progent has provided online support to small businesses in every state in the U.S. and offers onsite help in most zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to assist your company to plan and implement your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Erie, Pennsylvania
Progent's team of certified experts offers assistance for virtually all aspects of information systems deployed by companies of any size. Technologies served by Progent in Erie include:

Support Delivery Options Available for Erie, Pennsylvania Companies
Progent offers a variety of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-through, and strict cost monitoring across a range of IT service delivery modes that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person support calls. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service experts to give small companies the ideal combination: onsite support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize companies who require prompt and reliable access to a professional Help Desk Call Center with efficient phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have limited IT funds and can provide little executive attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to ensure that business information networks are always productive. Read more about Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, customization and training for business software including financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site moves and massive software migrations, longer term initiatives such as business information software programming and customization, relational database software development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, protection, and performance than is feasible using the type of in-house data center that is practical for most small and midsize organizations. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay current, security and performance is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for clients to migrate to another support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains control of the software in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting support to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government mandates for IT data security and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of benefits to clients wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the forefront of network support, executing a wide variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for fixing real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big invoices for quick repairs. An additional advantage of granular pricing is that your company are less inclined to permit incipient problems to stay unaddressed until they grow into big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Small businesses who work with independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Erie, Pennsylvania business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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