Erie, PA Online Help from World-class Computer Service Professionals
Progent's computer troubleshooting services can deliver your Erie, PA company cost-effective and dependable access to enterprise-class information technology professionals. By delivering IT consulting service when you need it, offering advanced expertise for vital technologies, offering unique services such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Erie, Pennsylvania company an affordable alternative for optimizing the profitability of small business networks. If you have an onsite system, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and manage a robust and safe IT system and to have fast availability of the skilled help ordinarily restricted to corporations who can support a large in-house IT staff.

For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support group. This can cut costs and minimize technical risks for major projects like application development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to design and implement your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Erie, Pennsylvania Office Networks
As a Microsoft Gold Partner IT service company that maintains a large team of Cisco certified CCIE network experts and Apple Computer certified consultants, Progent provides emergency assistance and low-cost remote consulting to Erie, PA businesses for a broad range of computer technologies including:

Support Delivery Options Available for Erie, Pennsylvania Businesses
Progent offers a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive service documentation, reliable follow-through, and tight cost control for an array of IT support delivery alternatives that include online repairs, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn additional details concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small companies the best of both worlds: hands-on support technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote repair capability, and enough technical strength for full escalation. Since smaller businesses usually have limited IT budgets and can spare scant management attention for dealing with IT support, Progent's Helpdesk Services can be the most efficient option to make sure that business computer systems stay up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, non-stop network design, server virtualization strategies, plus configuration, customization and training for small business software including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site relocations and massive software upgrades, longer term projects like business analytics software development and support, relational database software programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems are consistently archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's servers in an environment that not only provides the top degree of availability and scalability but that is in addition convenient for clients to transfer to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and network management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight Systems Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight Systems Watch server and desktop management services.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network products such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government mandates for IT data protection and incident reporting.

The breadth and size of Progent's engineering staff offer a unique set of benefits to companies trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the front lines of IT support, executing a wide range of IT projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for repairing actual IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size invoices for fast repairs. Another benefit of granular pricing is that clients are not inclined to permit incipient issues to stay unaddressed until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to every customer. The discipline of documenting and organizing service activity results in more effective service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Erie, Pennsylvania company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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