Erie, PA Remote Help from World-class Computer Network Troubleshooting Experts
Progent's network support services can deliver your Erie, PA business affordable and reliable access to world-class computer experts. By providing IT consulting help when you need it, providing specialized knowledge for vital applications, delivering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers your Erie, Pennsylvania company an affordable option for optimizing the profitability of small-scale business information systems. If you run a local datacenter, rely on cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to create and maintain a robust and safe information network and to have quick availability of the experienced consulting ordinarily available only to corporations who are able to afford a sizeable internal information technology group.

For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network support personnel. This can save money and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified experts to help your business to design and implement your cloud computing strategy.

Key IT Areas Supported by Progent for Business Networks in Erie, Pennsylvania
Progent's group of world-class engineers provides help for virtually all facets of information systems deployed by businesses of all sizes. Areas served by Progent in and around Erie include:

Service Delivery Options Available for Erie, Pennsylvania Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for providing network support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Helpdesk Service Model promotes fast response, comprehensive activity documentation, dependable follow-up, and strict cost monitoring across a range of network service delivery modes that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: onsite service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need fast and dependable support from a professional Help Desk with effective phone assistance, online troubleshooting capability, and enough technical strength for full escalation. Since small and midsize businesses typically have limited IT funds and can spare scant management bandwidth for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient option to make sure that business information systems stay productive. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and massive system upgrades, longer term projects like management information software programming and support, relational database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems needed for world-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, security and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in an environment that not only delivers the top level of dependability and extensibility but that is also convenient for clients to transfer to a different service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the software in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network data security and reporting.

The scope and depth of Progent's engineering team bring a unique array of advantages to organizations trying to increase the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for fixing real-world network problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for quick solutions. Another benefit of by-the-minute pricing is that you are not inclined to allow incipient problems to stay unaddressed until they grow into big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by every staff member to each customer. The practice of documenting and archiving service records allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Erie, Pennsylvania company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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