Fast, Affordable Remote Computer Assistance for Erie, Pennsylvania Small Businesses
For more than two decades, Progent has focused on providing enterprise-quality computer support to clients with small-business budgets. Progent has built a powerful service solution that includes a cost-effective, tightly connected virtual office network, custom online repair tools, a large team of engineers accredited in a broad array of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-up, a global group of on-line support experts, in-person support availability for the majority of most zip codes in the United States, and a company ethos focused on solving technical problems in the least time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your internal IT support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and implement a sensible cloud strategy.

Primary Practice Areas Supported by Progent for Office Networks in Erie, Pennsylvania
Progent's team of world-class experts offers assistance for virtually all facets of information technology found in businesses of all sizes. Technologies supported by Progent in Erie include:

Service Delivery Alternatives Available for Erie, Pennsylvania Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing IT support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Support Model ensures rapid response, thorough activity records, consistent follow-up, and tight cost monitoring for an array of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to analyze and fix network issues without the cost or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details about Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: in-person service professionals when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need fast and reliable support from an online Help Desk with effective telephone assistance, online repair tools, and enough technical strength for full escalation. Because small and midsize businesses usually have tight IT funds and can spare scant executive bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective way to make sure that small business computer systems are always productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, non-stop network consulting, server virtualization solutions, plus configuration, customization and support for small business programs such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and major software upgrades, extended initiatives like business information application development and support, relational database application development and administration services, and web design, continuing support such as server monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications like Exchange Server and MS SQL in order to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible using the class of in-house data center that is practical for most small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems are regularly backed up and available for complete and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in an environment that not only provides the highest degree of availability and extensibility but that is also convenient for customers to transfer to another support provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit businesses with mixed environments to save significantly on the costs of hardware, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the multi- platform and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory mandates for network information protection and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to organizations trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a wide range of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for solving real-world network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size invoices for quick repairs. An additional benefit of by-the-minute invoicing is that customers are not inclined to allow incipient problems to stay unaddressed until they become major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to each customer. The practice of detailing and organizing support records allows more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Erie, Pennsylvania business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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