Quick, Low-cost Online Computer Network Troubleshooting for Escondido, California Small Companies
For over twenty years, Progent has focused on delivering world-quality computer support to clients who have small-business IT budgets. Progent has built a powerful support system that features a low-overhead, seamless virtual office network, sophisticated remote troubleshooting technology, a large team of consultants certified in a wide range of technical practice areas, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a global team of on-line troubleshooting professionals, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to solving network problems in the shortest time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing services to add to the technical skills of your internal network support personnel. This can save money and help meet schedules for big IT initiatives such as software development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to plan and execute a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Escondido, California
Progent's group of certified consultants offers help for all facets of information systems deployed by companies of any size. Practice areas supported by Progent in Escondido include:

Support Delivery Alternatives Available for Escondido, California Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model promotes rapid response, thorough activity records, dependable follow-up, and strict cost control across a range of IT support delivery modes that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve most IT issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup process for new clients to address urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support engineers to give small and midsize businesses the best of both worlds: in-person support professionals when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all businesses and local governments who require prompt and reliable access to an online Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Since small and midsize companies usually have limited information technology budgets and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that business information systems are always up and running. Read more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability it system engineering, virtual server strategies, plus configuration, customization and support for business programs including financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major system upgrades, extended projects like business information application development and customization, relational database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and performance than is possible with the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the cost of creating and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the highest degree of availability and scalability but that is also convenient for clients to migrate to a different service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and keeps control of the software in the customer's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Escondido, California Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT support allow small businesses to avoid the problems related to excessive dependence on thinly staffed support organizations or freelance consultants.

Teaming with Progent allows your company to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, small businesses often rely heavily on individual engineers. Although individual support providers have lower expenses than more substantial support organizations and can typically bill nominally lower fees, they are frequently stretched to far to react quickly to urgent network problems. If an independent engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement personnel may require your company to go without assistance in case of a crisis. As your small business expands, system downtime or difficulties with critical applications get more expensive. The dollars you believed you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when freelance consultants confront new problems, the lack of a large consulting team to depend on for assistance forces them to train with the meter running while your business winds up footing the bill for their ongoing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of small service organizations or freelance engineers specializing in small company IT consulting may excel at delivering connect-the-dots fixes but lack the experience to deal cost-effectively with complicated network environments with mixed operating systems, numerous sites, VoIP implementations, remote workforces, interconnected accounting and analytical software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large team of specialists can benefit your small business because big-company networks are inherently complex, integration issues demand in-depth understanding of in numerous technical areas, and achieving an acceptable level of stability, reliability, and security requires industry-proven processes.

  • Build a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a tight budget. Lacking a solid basis, a sequence of ad hoc fixes commonly get tossed onto of a weak structure. As a business grows, stability and scalability problems can obstruct the productivity of the organization. Such networks require thorough evaluation, smart business analysis, and in-depth experience to migrate to a network environment that will provide the solid foundation to meet current business needs and ease future expansion.

  • Team with Solution Providers, Not Product Resellers
    Small companies need direction and education to navigate through an ever more complex array of IT options available for enabling growth and enhancing efficiency. They do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to match consulting services with the genuine needs of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a small business.

Get in Touch with Progent
In case your Escondido, California business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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