Escondido, CA Remote Support from Certified Computer Network Troubleshooting Experts
Progent's network troubleshooting services can provide your Escondido, CA business budget-friendly and reliable support from world-class computer experts. By providing network consulting help when you require it, providing specialized knowledge for key applications, delivering value-added services such as 24x7 network monitoring, and invoicing only for services you receive, Progent offers your Escondido, California company an economical alternative for maximizing the business value of small office information systems. Whether you maintain an on-premises system, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to build and maintain a reliable and secure IT system and to benefit from quick access to the experienced consulting ordinarily restricted to businesses who can set up a large internal information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to plan and execute a sensible cloud strategy.

Main Practice Areas Supported by Progent for Office Networks in Escondido, California
Progent's nationwide team of certified support professionals provides help for virtually all facets of network technology found in companies of any size. Technologies served by Progent in Escondido include:

Service Delivery Options for Escondido, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing network support services is built on the Call Center structure familiar to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, reliable follow-through, and strict cost monitoring for a range of network service delivery alternatives that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and repair network problems without the cost or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate emergency situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all companies who require fast and reliable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize companies typically are constrained by tight IT funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to ensure that small business computer systems stay up and running. Read more details concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability network consulting, virtualization strategies, plus configuration, programming and training for business programs including accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and massive system upgrades, longer term initiatives like business information software development and customization, relational database application development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and recoverability than is possible using the type of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is in addition easy for clients to migrate to a different support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the multi- platform and non- standardized networks common with smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT information protection and reporting.

The breadth and size of Progent's engineering team offer a unique array of advantages to companies wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for solving real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big invoices for fast solutions. Another benefit of granular billing is that customers are less tempted to allow simple issues to fester until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Escondido, California business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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