Eugene, OR Online Help from Certified Computer Service Experts
Progent's computer network technical support services can provide your Eugene, OR company cost-effective and consistent access to world-class IT professionals. By providing network consulting help when you need it, offering advanced expertise for critical technologies, delivering unique support such as 24x7 server monitoring, and billing only for services you use, Progent gives your Eugene, Oregon business an affordable solution for optimizing the profitability of small-scale office networks. Whether you run an onsite datacenter, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to build and support a robust and safe information system and to have fast access to the skilled support ordinarily available only to corporations who are able to set up a large internal IT group.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited experts to help your company to plan and implement your cloud strategy.

Key Practice Areas Serviced by Progent's Consultants for Business Networks in Eugene, Oregon
Progent's nationwide team of industry certified experts provides support for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in Eugene include:

Support Delivery Alternatives for Eugene, Oregon Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive activity records, reliable follow-through, and tight expense monitoring for an array of network service delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to handle most IT problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online network support services.

  • Onsite Support
    Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: hands-on support professionals when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Helpdesk Services are intended for all companies who need prompt and reliable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize businesses usually have tight information technology funds and can spare scant executive bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that small business information networks stay productive. Learn more details about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network protection consulting, high availability network engineering, server virtualization strategies, plus configuration, programming and support for business programs such as financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as office relocations and major software migrations, extended projects such as management analytics application programming and support, relational database software development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and MS SQL in order to provide small companies with higher degrees of availability, protection, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's largest IT companies, Progent can eliminate the expense of creating and managing the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay updated, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of availability and expandability but that is also easy for customers to transfer to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a selection of low-cost, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can assist with advanced security programs like SIEM solutions to help enterprises meet industry guidelines and government mandates for network information protection and reporting.

The scope and depth of Progent's engineering staff offer a powerful array of advantages to organizations wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for resolving actual IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you owe just for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for quick repairs. Another benefit of granular pricing is that customers will not be tempted to allow simple problems to stay unaddressed until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The practice of detailing and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with independent service providers or who employ in-house IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Eugene, Oregon business wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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