Expert Remote Service for Eugene, Oregon Networks from World-class Engineers
Small companies have traditionally been overlooked by major IT service firms. Many small companies permit themselves to grow excessively reliant on freelance consultants or small support firms who don't have the bandwidth or extensive skill sets to respond quickly or effectively to network emergencies. Still other small businesses turn to mass-market service firms that employ technicians taught to provide by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to deal with the diversity of environments and absence of standards typical of small business information systems.

Progent's proven approach to providing affordable and successful network support to small businesses has made Progent among the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided online support to companies in every state in the United States and offers in-person help in most zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network service personnel. This can reduce expenses and help meet schedules for big projects like software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Popular Practice Areas Serviced by Progent for Business Networks in Eugene, Oregon
Progent's nationwide group of world-class support professionals provides support for all facets of information technology deployed by companies of all sizes. Technologies served by Progent in and around Eugene include:

Service Delivery Options for Eugene, Oregon Companies
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Support Model promotes rapid support, thorough service documentation, reliable follow-up, and tight expense monitoring for a range of IT service delivery modes that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to address emergency network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who require fast and dependable support from an online Help Desk Call Center with efficient telephone support, online repair capability, and enough technical depth for full problem escalation. Since smaller companies typically have limited IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Services can be the most efficient option to make sure that business information systems are always productive. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop it system engineering, virtual server strategies, plus configuration, customization and support for small business applications including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including site relocations and massive system migrations, extended initiatives like business analytics application programming and support, database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the class of in-house data center that is realistically affordable for most small companies. Because Progent uses the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for customers to migrate to a different support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of small companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government regulations for IT information security and reporting.

The scope and size of Progent's consulting team offer a powerful array of advantages to clients trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, in the trenches of network service, executing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major invoices for fast repairs. Another benefit of by-the-minute billing is that you are not inclined to permit less critical issues to stay unaddressed until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation given by every staff member to each customer. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Small companies who work with freelance service providers or who maintain in-house support personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Eugene, Oregon company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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