Eugene, OR Online Help from Certified Computer Network Service Experts
Progent's computer technical support services can provide your Eugene, OR business low cost and reliable support from enterprise-class consulting engineers. By delivering IT support help when you need it, offering advanced knowledge for key applications, delivering value-added support such as 24x7 server monitoring, and invoicing only for support you use, Progent offers your Eugene, Oregon company an affordable solution for optimizing the productivity of small office information systems. If you run an on-premises datacenter, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses to build and maintain a reliable and secure information network and to benefit from fast availability of the skilled support typically available only to enterprises who can afford a large in-house IT organization.

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support group. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Popular Practice Areas Serviced by Progent's Consultants for Business Networks in Eugene, Oregon
Progent's national group of certified consultants offers help for all aspects of network technology found in companies of all sizes. Technologies supported by Progent in and around Eugene include:

Service Delivery Alternatives Available for Eugene, Oregon Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering IT support is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service records, dependable follow-up, and strict expense monitoring for an array of IT support delivery modes that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable access to a professional Helpdesk with effective telephone assistance, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can spare scant management attention for handling IT support, Progent's Helpdesk Services could be the most efficient option to ensure that business information networks stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability network engineering, virtual server strategies, plus integration, customization and support for small business software including accounting, ERP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and massive software migrations, longer term initiatives such as business information software programming and support, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also simple for customers to migrate to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the software in the client's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

Why Progent Is the Right Choice for Eugene, Oregon Businesses
Progent's staff size, depth of information technology expertise, and experience with corporate IT support enable small companies to avoid the pitfalls associated with excessive reliance on thinly staffed support organizations or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, smaller businesses often rely excessively on freelance engineers. Though freelance service providers have lower expenses than larger IT service firms and can typically bill nominally smaller rates, individuals are often unable to react quickly to urgent situations. If an independent engineer is occupied with different client, sick, on vacation, or in class, the lack of replacement staff may force your company to wait for help in case of a crisis. As your small business expands, network unavailability or difficulties with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can disappear quickly due to lost productivity. Also, when freelance engineers encounter new technologies, the unavailability of a big consulting group to rely on for assistance requires them to train in place while your business ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex Network Issues
    The majority of small support organizations or independent engineers specializing in small company IT support may excel at delivering connect-the-dots solutions but lack the background to work cost-effectively with complicated network environments that have a variety of operating systems, many offices, VoIP systems, remote workers, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can benefit your business because big-company environments are by nature complicated, integration problems demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, availability, and security requires industry-proven leading practices.

  • Build a Firm Basis for Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised repairs often get piled onto of a marginal foundation. As a company evolves, reliability and scalability problems can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to a network infrastructure that can act as the solid foundation to handle current business requirements and ease future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies require guidance and education to navigate through an increasingly complex maze of IT alternatives available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to match consulting support with the genuine interests of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual requirements of a small business.

Contact Progent
In case your Eugene, Oregon business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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