Eugene, OR Online Support from Certified Network Troubleshooting Consultants
Progent's network support services can provide your Eugene, OR business budget-friendly and dependable access to enterprise-class consulting engineers. By providing IT support help when you need it, offering advanced knowledge for key applications, offering unique services such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Eugene, Oregon business an economical option for maximizing the productivity and profitability of small business networks. Whether you maintain a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to create and manage a robust and safe information system and to benefit from fast availability of the experienced consulting ordinarily restricted to enterprises who can support a sizeable internal information technology organization.

For larger companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT support group. This can reduce expenses and help meet schedules for big IT initiatives such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.

Primary Areas of Expertise Serviced by Progent for Business Networks in Eugene, Oregon
Progent's nationwide group of world-class experts offers help for virtually all aspects of information technology used by organizations of any size. Practice areas supported by Progent in and around Eugene include:

Support Delivery Options for Eugene, Oregon Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing network support is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism ensures rapid response, thorough activity records, reliable follow-up, and strict expense monitoring across an array of IT support delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration process for new clients to address urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small companies the optimal solution: on-premises support technicians when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Services are designed for all companies who need prompt and dependable access to an online Help Desk with efficient phone support, remote repair capability, and enough technical depth for full problem escalation. Since small and midsize businesses usually have tight information technology funds and can provide scant management bandwidth for handling IT support tasks, Progent's Helpdesk Services can be the most efficient option to make sure that business information networks are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, virtual server solutions, plus integration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site moves and major software upgrades, extended initiatives like management information application programming and customization, relational database application development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL to provide small businesses with higher degrees of reliability, protection, and performance than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is constantly tracked, and systems are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the multi- platform and non- standardized environments typical of smaller companies, and retains control of the licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online support services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

Why Progent Offers the Right Alternative for Eugene, Oregon Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to over reliance on small service organizations or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small businesses sometimes depend excessively on independent engineers. Though individual service providers have lower expenses than larger IT service organizations and can afford to charge apparently lower rates, freelancers are sometimes spread too thin to react quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for help in case of a crisis. The more your small business expands, system downtime or problems with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lost productivity. Also, when freelance consultants confront new problems, the lack of a big consulting team to depend on for help forces them to learn with the meter running while your business winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    Many smaller service firms or freelance consultants focused on small business network support are capable of delivering routine solutions but don't have the background to work cost-effectively with complicated IT environments that have mixed platforms, many offices, VoIP implementations, mobile clients, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large group of experts can benefit your small business because enterprise environments are characteristically complicated, support problems require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and protection requires industry-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a sequence of ad hoc fixes often get piled on top of a weak structure. As a business evolves, stability and expandability issues can undermine the success of the organization. These environments require proper assessment, smart business planning, and broad-based experience to migrate to an IT environment that will provide the solid basis to handle current business needs and ease downstream expansion.

  • Work with Solution Finders, Not Resellers
    Smaller businesses need direction and insight to work through an increasingly complex maze of IT options available for accelerating growth and improving efficiency. Businesses do not need a network consultant or support organization that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting support with the real interests of customers. Combining network support and product reselling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the true requirements of a small business.

How to Contact Progent
If your Eugene, Oregon company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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