Quick, Low-cost Remote Network Assistance for Eugene, Oregon Small Companies
For over twenty years, Progent has specialized in delivering world-class network support services to customers with small-business budgets. Progent has developed a unique support solution that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large team of consultants certified in a wide array of IT practice areas, a Help Desk service model that maximizes efficiency and ensures follow-through, a global group of on-line support experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical problems in the shortest time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the skills of your in-house IT service team. This can save money and minimize technical risks for big projects such as application programming, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to help your business to design and implement a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Businesses in Eugene, Oregon
Progent provides the support of accredited consultants for all facets of business network technology found in small and midsize companies. Technologies serviced by Progent include:

Service Delivery Options for Eugene, Oregon Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support is built on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive activity documentation, reliable follow-through, and strict cost monitoring for a range of IT service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small businesses the best of both worlds: in-person support professionals when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all companies who need fast and dependable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller companies typically have tight information technology budgets and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that small business information systems are always productive. Learn more details about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software upgrades, extended projects like management information software programming and support, relational database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible using the type of internal data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is constantly tracked, and systems are consistently archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and extensibility but that is in addition convenient for customers to transfer to another service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- OS and non- standardized networks typical of small businesses, and retains control of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network protection and can assist with advanced security programs like SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of benefits to customers wishing to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the front lines of network service, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not just expert IT help, but also a support engineer with field-tested methods for repairing actual network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for fast fixes. An additional benefit of by-the-minute pricing is that clients will not be inclined to permit simple problems to fester until they grow into big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to every customer. The practice of detailing and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Eugene, Oregon business needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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