Professional Online Help for Evansville, Indiana Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by major network service organizations. Many small companies permit themselves to become overly dependent on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to respond quickly or effectively to network emergencies. Other small companies turn to mass-market service providers staffed with personnel taught to offer standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the diversity of configurations and lack of standardization typical of small company information systems.

Progent's time-tested methodology for delivering affordable and successful network support to small businesses has made Progent one of the top Microsoft-certified network service organizations in the country. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house network service personnel. This can reduce expenses and help meet schedules for major IT initiatives such as software development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your company to design and implement your cloud strategy.

Key Technologies Serviced by Progent for Evansville, Indiana Office Networks
A Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco qualified CCIE networking experts and Apple accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Evansville, IN businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Evansville, Indiana Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid support, thorough activity records, dependable follow-through, and strict cost control across an array of network support delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's remote network support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses who need prompt and reliable support from an online Help Desk with efficient telephone support, remote repair capability, and enough technical strength for full problem escalation. Since smaller businesses usually are constrained by tight IT funds and can spare little management attention for dealing with network support, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that small business information systems stay productive. Read more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as office moves and massive system migrations, longer term initiatives like management analytics application programming and support, database application development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and SQL Server in order to provide small companies with greater levels of dependability, security, and performance than is possible with the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay updated, security and performance is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is also easy for customers to transfer to a different support firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly from a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can help with complex security projects like SIEM solutions to help enterprises comply with business guidelines and statutory mandates for network data protection and reporting.

The scope and depth of Progent's consulting staff bring a powerful array of advantages to companies wishing to maximize the productivity of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of network service, performing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big bills for quick solutions. An additional benefit of granular billing is that clients will not be inclined to permit minor problems to stay unaddressed until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by every consultant to each customer. The discipline of documenting and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain internal IT staffs gain when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Evansville, Indiana company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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