Quick, Affordable Online Computer Network Troubleshooting for Evansville, Indiana Small Businesses
For over twenty years, Progent has specialized in providing world-quality computer support services to customers who have small-company IT budgets. Progent has built a powerful support system that includes a low-overhead, seamless virtual office network, sophisticated remote repair tools, a large team of engineers certified in a broad array of IT disciplines, a Call Center service model that maximizes responsiveness and guarantees follow-up, a worldwide group of on-line troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network problems in the least time and at the least cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service group. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Evansville, Indiana
Progent's nationwide team of certified consultants offers assistance for all aspects of network systems used by businesses of any size. Areas served by Progent in Evansville include:

Support Delivery Alternatives Available for Evansville, Indiana Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk operational structure common to big IT groups. Progent's Contact Center Service Model promotes rapid support, thorough service documentation, reliable follow-through, and strict cost control for an array of IT service delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: onsite support technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need prompt and reliable support from a professional Contact Center with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller businesses typically have tight IT funds and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business computer networks stay productive. Read more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtualization solutions, plus integration, programming and training for business software including financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, longer term initiatives like business analytics software programming and support, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of reliability, protection, and performance than is possible with the type of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that host the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition convenient for clients to transfer to another service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

Why Progent Is the Right Choice for Evansville, Indiana Businesses
Progent's size, scope of technical expertise, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on thinly staffed support organizations or individual engineers.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, small companies sometimes depend heavily on independent engineers. Although individual service engineers carry lower expenses than larger IT service firms and can afford to bill nominally lower rates, they are often spread too thin to respond rapidly to urgent problems. If an independent engineer is occupied with different client, sick, on vacation, or in class, the absence of replacement staff may require your company to wait for assistance in case of an emergency. The more your small business grows, network unavailability or problems with line-of-business applications get more expensive. The dollars you thought you were conserving on a freelancer can disappear fast due to lost output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big engineering group to count on for advice requires them to train in place while your company winds up footing the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Solutions
    Many smaller service firms or freelance engineers focused on small company IT support are capable of delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT infrastructures that have mixed platforms, numerous sites, Voice over IP systems, remote workers, integrated accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's experience with global companies and Progent's extensive staff of specialists can be valuable to your company because enterprise networks are inherently complicated, support issues demand in-depth knowledge in many technical disciplines, and reaching a high level of stability, reliability, and protection calls for industry-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a proper architecture, a series of improvised fixes often get tossed onto of a weak foundation. As a company evolves, stability and expandability problems can hinder the success of the organization. Such environments require thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT environment that will provide the reliable basis to meet current business needs and support downstream expansion.

  • Work with Solution Finders, Not Resellers
    Small businesses need direction and insight to work through an ever more complicated array of IT alternatives available for accelerating growth and improving efficiency. They do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This permits Progent to align technical services with the real interests of clients. Combining IT support and product selling can result in a situation where the recommended solution is based on a predetermined technology rather than being driven by the actual requirements of a client.

Contact Progent
If your Evansville, Indiana business needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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