Low-cost Computer Support from Microsoft and Cisco Certified Experts for Businesses in Evansville, IN
By delivering world-class support whenever you need it, making available specialized knowledge for key applications, providing innovative services such as virtual data center hosting, invoicing solely for services delivered, and charging no setup or retainer fees for standard services, Progent enables you to increase the competitive value of your information network and minimize support costs. Progent recognizes that information system protection, reliability, and performance are just as important to small businesses as to major corporations but that smaller organizations lack the leverage to spend heavily in computer networks and in-house service groups. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the IT support expertise your business needs whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal IT support group. This can reduce expenses and help meet schedules for big projects like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to help your company to design and implement your cloud computing strategy.

Core Technical Areas Serviced by Progent for Businesses in Evansville, Indiana
Progent offers the services of accredited consultants for all facets of network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Evansville, Indiana Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight cost control across an array of IT service delivery modes that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help clients to analyze and repair network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to deliver small companies the ideal combination: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require prompt and dependable access to an online Help Desk with efficient telephone support, online repair tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically have limited IT funds and can spare little executive attention for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective way to ensure that small business computer systems are always productive. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security engineering, non-stop it system design, server virtualization strategies, plus integration, customization and training for small business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as office moves and major system migrations, extended projects such as business reporting software programming and customization, database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and SQL Server to provide small businesses with higher levels of availability, protection, and recoverability than is possible with the class of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain current, security and efficiency is continually tracked, and systems are consistently backed up and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for clients to migrate to another support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting services to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Evansville, Indiana Businesses
Progent's staff size, scope of information technology skill, and experience with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or individual engineers.

Working with Progent's Experts allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller companies sometimes rely heavily on individual engineers. Though individual service providers carry lower overhead than more substantial IT service firms and can afford to charge apparently smaller fees, individuals are often stretched to far to react rapidly to critical problems. If an independent engineer is occupied with different client, sick, on travelling, or in class, the lack of backup personnel may require your business to go without assistance in case of an emergency. The more your company expands, system unavailability or difficulties with critical programs become more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly because of lower output. In addition, when independent consultants confront new problems, the unavailability of a large engineering team to count on for advice forces them to learn in place while your company winds up footing the costs for their continuing education.

  • Have Access to Expertise in Advanced IT Solutions
    The majority of small service organizations or independent consultants who concentrate on small business IT support may excel at delivering connect-the-dots solutions but don't have the experience to work efficiently with complicated network environments that have a variety of operating systems, numerous locations, VoIP implementations, remote workers, interconnected financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive staff of experts can be valuable to your small business because big-company networks are characteristically complicated, integration problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, reliability, and security calls for enterprise-proven processes.

  • Build a Solid Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid repairs often get tossed on top of a marginal foundation. As a business grows, stability and scalability problems can hinder the productivity of the business. Such environments need proper evaluation, intelligent strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid basis to meet current business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require guidance and insight to work through an increasingly complex maze of technology options available for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services exclusively. This permits Progent to match technical services with the real interests of clients. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a customer.

How to Contact Progent
If your Evansville, Indiana company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.