Low-cost Network Tech Support from Microsoft Certified Professionals for Businesses in Evansville, IN
By delivering professional support whenever you need it, providing in-depth expertise for key business applications, offering high-value services such as virtual server hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your information network and cut service costs. Progent appreciates that information system protection, dependability, and efficiency are just as important to small companies as to major corporations but that smaller organizations lack the economy of scale to spend heavily in information networks and internal service groups. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to provide the network support expertise your company requires whenever you need it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service group. This can cut costs and minimize technical risks for big IT initiatives like application development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Evansville, Indiana Business Networks
As a Microsoft Certified Gold Partner consulting company with a world-class group of Cisco qualified CCIE network infrastructure experts and Apple accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Evansville, IN small businesses for a broad array of information technologies such as:

Service Delivery Options Available for Evansville, Indiana Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing network support services is built on the Help Desk structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service records, consistent follow-up, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to address emergency network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer support services.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small businesses the optimal solution: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all companies who need prompt and dependable access to a professional Help Desk with effective phone support, online repair capability, and enough technical strength for all needed escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can provide little management attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that business information networks are always productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and training for small business programs including financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major software upgrades, extended initiatives such as business analytics software programming and customization, database application programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small organizations. Since Progent uses the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems are consistently archived and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and expandability but that is also convenient for customers to migrate to a different service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote support to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS managed cloud backup and recovery.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for network information protection and reporting.

The scope and depth of Progent's engineering staff offer a powerful array of benefits to clients wishing to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, in the trenches of network service, performing a broad range of technical tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just expert IT skills, but also a support engineer with field-tested approaches for fixing real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size bills for fast fixes. Another benefit of granular invoicing is that clients will not be tempted to permit incipient issues to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation given by each staff member to each customer. The practice of documenting and archiving service records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain in-house IT personnel gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Evansville, Indiana business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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