Immediate, Affordable Remote Computer Assistance for Evansville, Indiana Small Businesses
For over twenty years, Progent has focused on delivering world-class IT support to clients who have small-company IT budgets. Progent has developed a powerful support solution that features a low-overhead, tightly connected virtual office network, custom online repair tools, a substantial team of consultants accredited in a broad array of IT practice areas, a Help Desk operational model that maximizes efficiency and ensures follow-up, a global group of on-line service experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture focused on fixing technical problems in the least time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your internal network service team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of accredited experts to assist your company to plan and implement a sensible cloud strategy.

Key Technologies Supported by Progent for Evansville, Indiana Businesses
As a Microsoft Gold Partner consulting firm that maintains a world-class group of Cisco qualified CCIE network infrastructure experts and Apple accredited consultants, Progent offers urgent assistance and affordable remote consulting to Evansville, IN businesses for a wide array of information technologies including:

Service Delivery Options Available for Evansville, Indiana Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing network support is based on the Help Desk operational structure common to big IT support organizations. Progent's Contact Center Service Model promotes rapid support, thorough activity records, dependable follow-up, and tight cost control across a range of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online network support services.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: onsite support technicians when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who require prompt and dependable access to an online Contact Center with efficient phone assistance, remote repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically have limited IT funds and can spare little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that business computer systems are always productive. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, non-stop network design, virtualization strategies, plus integration, programming and support for small business software including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office moves and massive software migrations, extended initiatives like business information software programming and customization, database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition convenient for clients to transfer to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized environments common with small companies, and retains control of the software licenses in the client's hands so that migrating to a different virtual host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

Why Progent Is the Smart Choice for Evansville, Indiana Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting allow small and midsize companies to avoid the pitfalls associated with excessive reliance on small service firms or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Reliance on Individual Consultants
    For IT support, small companies often depend heavily on individual consultants. Though individual support engineers carry lower expenses than larger support organizations and can typically bill nominally smaller rates, they are often stretched to far to respond quickly to critical problems. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your company grows, network downtime or difficulties with critical programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up fast because of lost output. Also, when freelance consultants confront new technologies, the lack of a large consulting group to count on for assistance requires them to learn in place while your business ends up with the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    Many smaller service organizations or independent consultants focused on small business IT support are capable of delivering routine fixes but lack the experience to work efficiently with complex IT environments with mixed platforms, numerous locations, VoIP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can benefit your business because big-company environments are inherently complicated, support issues demand in-depth knowledge in many technical areas, and reaching a high degree of stability, availability, and security requires enterprise-proven best practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a solid basis, a series of band-aid fixes often get tossed onto of a tenuous structure. As a business grows, reliability and expandability issues can undermine the productivity of the organization. These environments need proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the solid foundation to handle critical business needs and support downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Small companies need guidance and education to work through an increasingly complicated maze of technology alternatives offered for accelerating growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support with the genuine interests of customers. Combining network consulting and product reselling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the true needs of a customer.

Get in Touch with Progent
If your Evansville, Indiana business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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