For office computer networks located in the state of Florida, Progent's Microsoft qualified consultants can deliver remote phone assistance and troubleshooting to resolve your computer network problems fast and affordably. Progent has developed enterprise-grade skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix computer network problems without the expense and time delays associated with in-person service visits.

If your Florida organization is located beyond the larger metro areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer network support choices may be limited in skills, or unavailable during an emergency. This results in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís team of network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of clients. This means you get not just the technical competency needed for the job, but an expert with proven methods for applying that expertise to provide affordable network solutions.

Cisco Unified CM and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, operates as the center of Cisco's communications and collaboration platform. Unified CM and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with applications that include Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified CM configuration and debugging in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, creating UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity. Learn about the entire ProSight line of low-cost managed services for small and medium-size businesses.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's complete family of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably based on industry best practices.

Citrix Desktop Virtualization Engineering Support
Desktop and application virtualization platforms offered by Citrix permit fast set up of new client computers, fast deployment of current applications and updates, simplified image control, quick restoration after client hardware breakdown or theft, reduced capital cost and extended usable life for desktop computers, consistent high performance, centralized control and enforcement of security standards, and the ability to keep sensitive business information from being taken from its authorized location. Progent's Citrix XenDesktop consultants and Citrix XenApp experts can help your IT staff to assess, test, deploy, manage, and troubleshoot Citrix virtual desktop and application products and can help you with additional virtualization platforms from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V support.

Microsoft Exchange Server 2016 Upgrade Consulting
Progent's certified MS Exchange 2016 Server consultants can help you in all facets of your migration to Exchange 2016 including designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the knowledge of network security experts. GIAC accreditations are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with any of the security disciplines covered within the GIAC certification such as evaluating network security mechanisms, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for reporting incidents.

System Center 2016 Integration
System Center 2016 provides major improvements in the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

Exchange 2013 Migration Consulting
Progent offers expert Microsoft Exchange Server 2013 migration support services including cost/benefit analysis, outsourced or co-sourced project management services, site analysis, cost estimates of all new software and hardware needed, setting up your Active Directory (AD) forest and domains for optimal operation with your Exchange Server 2013 environment, designing DAGS that provide maximum availability to your mailbox servers, pilot testing at a client's site or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange Server 2013 and previous editions of Exchange Server, deployment of the production system, decommissioning the previous system, and webinar training for customer's support staff and users.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager, is a converged voicemail platform that facilitates collaboration by providing flexible set of options for accessing voice messages within an environment that is easy to deploy and administer. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to medium businesses and corporate satellite offices with as many as 500 users. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your voice messaging deployment continues to deliver maximum business value.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide world-class online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that range from small businesses and campus networks to enterprise data centers and service providers. Progent can help you to deploy Cisco's rapidly improving switching solutions to realize the throughput, expandability, uptime, virtualization, security and manageability demanded by your organization. For information about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting services. For information about Progent's consulting services for Cisco's Nexus line of data center switches, see Cisco Nexus switch consulting and support. To learn about Progent's support services for Meraki switches, visit Cisco Meraki switches consulting services.

Data Backup/Restore Consulting Services
Progent's backup and restore engineers can provide support for a broad array of utilities and services that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent can provide expertise for all major backup platforms including Acronis Backup and Recovery, Altaro VM Backup, Barracuda Backup and disaster recovery, Backup Exec, BackupAssist, CrashPlan, DoubleTake Availability, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can help your company to install, enhance, or maintain backup/restore solutions for a range of environments such as on-premises, remote, cloud-based, or hybrid.

Progent's Consulting and Training Support for Office and Office 365
Progent's certified Office and Office 365 consultants can help companies to incorporate Office desktop and Microsoft Office 365 apps such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick ROI and promotes better business outcomes. Progent can help your company to interface Microsoft Office or Office 365 applications with one another and with additional core Microsoft technologies such as SharePoint, Exchange Server and SQL Server. Progent's consultants can also help you resolve compatibility issues between different releases of Office and can provide live online Office and Office 365 instruction to individuals and teams.

Get in Touch with a Progent Network Consultant
To see how to get in touch with a Progent computer consultant for online or onsite support in , call 1-800-993-9400 or visit Online Network Support.

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