For office network systems located throughout the state of Florida, Progent's Microsoft certified engineers can deliver online help and remote troubleshooting to solve your network systems issues fast and cost effectively. Progent has acquired world-class skills, sophisticated utilities, and support databases to diagnose and resolve network problems while avoiding the expense and delays normally associated with onsite technical service visits.

If your Florida business is located outside of the larger urban areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your nearby computer network support choices may be limited in skills, or unavailable during urgent situations. This results in a network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of customers. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Live Online Seminars for Desktop Applications
Progent provides live online training for an array of client applications and environments including Excel, Word, Publisher, Project, Acrobat, Photoshop CS, Crystal Reports, and Windows 10 and 8. Online training offers all the advantages of conventional classroom seminars, such as instant communication between clients and trainers, but eliminates the costs of transportation and the hassle of trying to accommodate the availability of multiple trainees.

IT Consulting for Local Governments
Progent has extensive experience delivering a broad range of online IT support and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the industryís pioneers in providing expert remote IT consulting and has provided network solutions to organizations in every state. Progent's remote computer support for local governments eliminates travel costs and solves issues faster than onsite service calls.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's complete family of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage deployments efficiently following leading practices.

Online Consulting for Windows Server 2008 R2
Microsoft Windows Server 2008 R2 is an important step forward in making information networks more protected and fault tolerant, easier to virtualize and administer, more expandable, and able to provide an improved environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 engineers can deliver expert, affordable online consulting to assist your business benefit fully from the improvements built into Microsoft Windows Server 2008 R2 by delivering certified consulting, technical support, training, administration, network monitoring, and security engineering services.

Offsite DPM Backup Service Package
Offsite backup is key to a complete disaster recovery plan. Progentís affordable Offsite DPM Backup Service Package incorporates the advanced capabilities of Microsoft Data Protection Manager with the state-of-the-art security facilities of the QTS (formerly Herakles) Internet Data Center in Sacramento, California to provide ongoing, transparent backup for up to 2.5 Terabytes of data from one or several of your Windows-powered servers. Progent's service package includes all setup, management, and tracking required for a complete offsite backup system.

Cisco IOS Upgrade Support
If you incorporates Cisco appliances, you could be using an old release of Cisco IOS, the control software powering almost every Cisco router and current Cisco switches. Cisco frequently publishes upgrades to IOS to fix problems, shore up security weaknesses, or add functionality. However, updating IOS and other Cisco operating systems can be a challenge, depending on your Cisco device and your network environment. As an example, there may be limitations of local RAM that could cause a new software version to execute improperly. Progent's Cisco CCIE-certified network engineers can provide a broad array of services associated with upgrading Cisco IOS or other Cisco control software like IOS EX or CallManager. Progent can perform version audits of your router software, recommend sensible updates, prepare Cisco appliances, transfer software images, configure and verify your new software, optimize throughput, resolve issues, and teach your IT staff how to get the benefits of all significant new capabilities.

Exchange 2013 Upgrade Support
Progent can provide comprehensive Exchange 2013 migration support services including risk/benefit evaluation, outsourced or co-sourced project management services, site analysis, cost estimates of all new software licenses and hardware needed, preparing your Active Directory (AD) forest and domains for optimal operation with your Exchange 2013 environment, designing Database Availability Groups that provide maximum availability to your mailbox servers, system verification at a client's site or at Progent's testing facility, managing temporary coexistence of Exchange Server 2013 and previous editions of Exchange Server, installation of the new system, decommissioning the old system, and training for client's support group and users.

MS SQL Server Application Programming
Progent's Microsoft-certified SQL Server application developers can help with the entire lifecycle of building and maintaining SQL Server-powered database applications. Progent adheres to industry best practices using Microsoft's .NET architecture to create scalable, manageable line-of-business applications and to complete software projects on time and on budget. Software development expertise available from Progent for Microsoft SQL Server applications includes functional specs, logical and physical modeling, ETL development, data integrity, T-SQL programming, software installation, storage management, performance optimization, backup and restoration, partitioning, replication, security, and disaster recovery/business continuity planning.

System Center Data Protection Manager (SCDPM) Support
Progent's certified System Center Data Protection Manager (SCDPM) consultants can assist you to develop an effective business continuity plan, implement an affordable non-stop IT architecture, install a Microsoft SCDPM-based recovery solution, comprehensively validate your SCDPM system, educate your administrative staff or regular service providers how to manage SCDPM, or provide complete IT support outsourcing such as remote housing of Microsoft System Center Data Protection Manager machines in Progent's secure data center.

Collaborative Approach to Support and Problem Escalation
Computer technologies have grown increasingly sophisticated. At the same time, most small office computer networks include software and hardware from many different manufactures. This makes network integration and support increasingly challenging. It is unfeasible for even the most experienced individual to have in-depth familiarity in all facets of information technology, or broad practical experience in the thousands of products, versions, and updates that small companies include in their information networks. Progent follows a collaborative methodology to computer support and depends on application specialists to bring in-depth skills when needed to fix the most intractable problems effectively, at the lowest expense to you.

Design, Deployment and Troubleshooting Expertise for System center 2012 R2
Progent's Microsoft System Center 2012 consultants have over a decade of background integrating, maintaining and fixing the key components that make up Microsoft System Center and can help you to plan, install, support, and repair your Microsoft System Center ecosystem to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can help your organization to upgrade to the latest version of System Center from an earlier release or from a third-party IT management platform to deliver the advantages of enterprise-class deployment, management automation, security, plus infrastructure and critical application availability and performance monitoring.

Talk to a Progent Network Consultant
To find out how you can get in touch with a Progent computer consultant for online or onsite assistance in , call 1-800-993-9400 or go to Remote Computer Help.

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