Fairfield, CA Online Support from Certified Computer Network Service Consultants
Progent's computer network tech support services can provide your Fairfield, CA company low cost and reliable access to world-class information technology engineers. By delivering network consulting service when you require it, providing advanced expertise for line-of-business applications, offering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Fairfield, California business an economical alternative for optimizing the business value of small business information systems. Whether you maintain an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to build and maintain a robust and safe IT system and to have fast access to the experienced support usually available only to enterprises who can maintain a sizeable in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major projects like application programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to help your company to plan and execute your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Fairfield, California Business Networks
A Microsoft Gold Partner computer support firm with a world-class team of Cisco qualified CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers emergency troubleshooting and affordable remote consulting to Fairfield, CA small businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Fairfield, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive service documentation, dependable follow-up, and tight cost monitoring across an array of IT service delivery modes that include online repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the cost or delay of travel for onsite support calls. The background of Progent's network consultants allows them to handle most IT problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to address emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's online computer support services.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: hands-on service technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site service calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and reliable access to a professional Helpdesk with efficient telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Because small and midsize companies typically are constrained by tight information technology funds and can spare little management attention for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that business computer systems stay productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system design, virtual server solutions, plus integration, programming and support for small business applications including accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, extended projects like business reporting software programming and support, relational database software development and administration support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of availability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to a different support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent offers a collection of low-cost, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the technology of top information security vendors to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services managed backup.

Why Progent Offers the Smart Alternative for Fairfield, California Businesses
Progent's size, scope of technical skill, and experience with enterprise IT consulting allow small companies to avoid the pitfalls associated with excessive dependence on small service organizations or individual consultants.

Working with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small businesses sometimes depend excessively on freelance consultants. Although individual support engineers carry lower overhead than larger support firms and can typically charge nominally lower fees, they are frequently unable to respond quickly to urgent situations. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the absence of replacement staff may force your business to wait for assistance in case of an emergency. The more your company grows, network unavailability or problems with line-of-business programs get more costly. The money you thought you were saving on a freelancer can disappear fast due to lost productivity. In addition, when freelance engineers confront new problems, the unavailability of a large engineering team to rely on for help requires them to learn in place while your company winds up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    Many small service organizations or freelance engineers who concentrate on small company network support are capable of providing connect-the-dots fixes but lack the background to deal cost-effectively with complicated network infrastructures that have a variety of operating systems, numerous sites, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive group of specialists can be valuable to your business because big-company networks are inherently complicated, integration issues require thorough understanding of in numerous technical areas, and reaching a high level of stability, reliability, and protection requires industry-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a carefully designed architecture, a sequence of band-aid repairs commonly get thrown onto of a weak structure. As a business grows, reliability and expandability issues can obstruct the productivity of the business. Such environments require proper evaluation, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that will provide the reliable basis to handle current business needs and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Small companies need guidance and insight to work through an ever more complicated array of IT options available for enabling growth and enhancing efficiency. They do not need a network consultant or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to align technical services with the genuine needs of clients. Mixing network support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual requirements of a client.

Get in Touch with Progent
In case your Fairfield, California business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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