Fairfield, CA Online Support from Certified Network Service Consultants
Progent's computer technical support services can deliver your Fairfield, CA company low cost and consistent access to world-class information technology engineers. By providing IT support service when you require it, offering specialized expertise for critical applications, delivering value-added support such as 24x7 server monitoring, and billing only for services you use, Progent offers your Fairfield, California business an affordable alternative for optimizing the business value of small business networks. Whether you have an onsite system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and manage a reliable and secure information system and to benefit from fast access to the seasoned help ordinarily restricted to businesses who can afford a sizeable internal IT staff.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big projects like application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Key IT Areas Serviced by Progent for Fairfield, California Office Networks
A Microsoft Gold Certified Partner computer support firm that maintains a world-class team of Cisco CCIE networking consultants and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Fairfield, CA businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Fairfield, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid support, thorough service records, reliable follow-up, and strict cost monitoring for an array of network support delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the cost or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to address emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: onsite service technicians when you require them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business software developers. The wait time for on-site support calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and reliable access to an online Help Desk Call Center with efficient phone assistance, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses usually have tight information technology funds and can provide scant management attention for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that small business information systems stay productive. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, server virtualization strategies, plus integration, customization and support for small business applications including financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive system upgrades, longer term projects like management information application development and support, relational database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange and Microsoft SQL to provide small businesses with greater levels of reliability, security, and performance than is feasible using the type of internal data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually monitored, and systems are regularly backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the top level of dependability and expandability but that is also convenient for customers to transfer to a different support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

Why Progent Offers the Smart Choice for Fairfield, California Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to over reliance on thinly staffed support firms or individual consultants.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, small businesses sometimes rely excessively on freelance consultants. Though freelance support engineers have lower expenses than larger support firms and can typically charge nominally lower fees, they are often spread too thin to react quickly to critical situations. If a freelance consultant is occupied with different customer, sick, on vacation, or in class, the absence of backup staff may force your business to go without assistance during an emergency. As your small business expands, network downtime or difficulties with critical programs get more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast because of lower productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a large engineering group to fall back on for help forces them to train in place while your organization winds up with the bill for their continuing training.

  • Have Access to Expertise in Sophisticated IT Solutions
    Many smaller support organizations or freelance consultants who concentrate on small business IT support may excel at delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated network infrastructures that have mixed operating systems, numerous sites, Voice over IP implementations, remote workers, integrated accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your business because big-company networks are inherently complicated, support problems demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled onto of a weak foundation. As a business evolves, reliability and expandability issues can obstruct the productivity of the business. These networks need thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT infrastructure that will provide the reliable basis to handle critical business requirements and ease future growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need direction and education to navigate through an increasingly complex maze of IT alternatives available for accelerating growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services only. This permits Progent to match consulting services with the real needs of clients. Combining network consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual needs of a client.

Contact Progent
In case your Fairfield, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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