Affordable Network Troubleshooting from Microsoft and Cisco Certified Consultants for Companies in Fairfield, CA
By delivering world-class know-how whenever you need it, providing specialized knowledge for critical applications, providing innovative services like virtual server hosting, invoicing only for services delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your information system and minimize service costs. Progent appreciates that network protection, dependability, and performance are just as important to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to spend heavily in information technology and internal service staffs. Progent's basic value proposition is that no network support firm can equal Progent's capability to provide the network support expertise your business requires when you require it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support team. This can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to help your company to design and execute a sensible cloud strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Fairfield, California
Progent's nationwide team of certified engineers provides help for virtually all aspects of network technology found in businesses of all sizes. Practice areas served by Progent in Fairfield include:

Support Delivery Options Available for Fairfield, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures rapid support, thorough activity records, consistent follow-through, and strict cost control across an array of network service delivery alternatives that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to give small companies the best of both worlds: in-person support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning how to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses who require prompt and dependable support from a professional Helpdesk with effective phone support, remote repair capability, and sufficient technical depth for all needed escalation. Since small and midsize companies typically are constrained by tight information technology funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that business information networks stay up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, non-stop network design, virtual server solutions, plus configuration, customization and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major system upgrades, extended initiatives such as business information software development and support, relational database application development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible with the class of internal data center that is achievable for the majority of small organizations. Since Progent utilizes the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition simple for clients to transfer to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the mixed- OS and non- standardized environments typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Why Progent Is the Right Choice for Fairfield, California Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting enable small businesses to sidestep the problems related to over reliance on thinly staffed service firms or individual consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, small companies sometimes depend excessively on independent engineers. Although individual support engineers carry lower expenses than larger support firms and can afford to charge nominally lower fees, they are sometimes too overworked to respond rapidly to critical situations. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the lack of backup staff may require your company to go without help in case of a crisis. As your small business grows, system downtime or difficulties with critical programs become more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly due to lower productivity. Also, when independent consultants encounter new problems, the unavailability of a big engineering team to count on for help forces them to train in place while your company winds up footing the bill for their ongoing training.

  • Gain Access to Certified Professionals in Advanced Information Technology Issues
    The majority of small support firms or freelance engineers specializing in small company IT consulting may excel at providing connect-the-dots solutions but don't have the background to work efficiently with complex IT infrastructures with a variety of operating systems, many sites, Voice over IP implementations, mobile clients, integrated accounting and operational applications, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's extensive group of specialists can be valuable to your business because enterprise environments are inherently complicated, integration problems demand thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection requires industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a series of band-aid repairs commonly get tossed on top of a tenuous structure. As a business grows, stability and scalability problems can hinder the success of the organization. Such networks need proper assessment, smart strategic planning, and in-depth experience to upgrade to a network environment that will act as the reliable basis to handle critical business needs and ease downstream expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies require direction and education to work through an ever more complicated array of technology options available for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This allows Progent to align technical support services with the genuine needs of customers. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being driven by the true needs of a client.

Contact Progent
If your Fairfield, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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