Fairfield, CA Online Support from Certified Network Troubleshooting Consultants
Progent's computer technical support services can deliver your Fairfield, CA company budget-friendly and dependable access to world-class consulting professionals. By delivering IT support help when you need it, providing advanced expertise for key technologies, delivering unique support such as automated server monitoring, and billing only for support you use, Progent offers your Fairfield, California company an economical solution for maximizing the productivity of small office networks. If you run a local system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and support a reliable and secure IT system and to have fast availability of the seasoned support ordinarily available only to corporations who can set up a sizeable internal information technology staff.

For larger companies, Progent offers co-sourcing support to add to the technical skills of your internal IT support staff. This can save money and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and execute your cloud strategy.

Main Technical Areas Serviced by Progent for Fairfield, California Business Networks
A Microsoft Gold Partner computer support firm with a world-class group of Cisco CCIE network experts and Apple Computer accredited consultants, Progent provides emergency assistance and low-cost online consulting to Fairfield, CA businesses for a broad array of computer technologies including:

Support Delivery Options for Fairfield, California Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering IT support is based on the Help Desk structure common to big IT groups. Progent's Contact Center Support Model promotes rapid support, comprehensive service documentation, reliable follow-through, and tight cost control for an array of network service delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix network issues without the expense or delay of on-premises support calls. The background of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online service engineers to give small companies the ideal combination: in-person service technicians when you require them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all businesses who require prompt and reliable support from a professional Contact Center with effective phone assistance, online troubleshooting capability, and enough technical depth for full escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare little management attention for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information networks are always up and running. Learn more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant network design, virtualization solutions, plus configuration, customization and support for small business programs including financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and major software migrations, extended initiatives such as management information application programming and support, relational database software development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange and MS SQL in order to provide small and midsize companies with greater levels of availability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small organizations. Because Progent uses the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that patches and revisions stay updated, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of availability and scalability but that is also easy for customers to migrate to a different service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network management while achieving world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the multi- platform and non- standardized networks common with small businesses, and keeps control of the software licenses in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Fairfield, California Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate IT support enable small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed service organizations or independent consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small businesses sometimes depend excessively on independent engineers. Although freelance support engineers carry lower overhead than larger support firms and can typically charge nominally lower fees, freelancers are often spread too thin to react rapidly to urgent situations. If a freelance engineer is busy with different client, sick, on vacation, or in class, the lack of replacement personnel may require your company to go without assistance during an emergency. The more your small business expands, system downtime or problems with critical applications get more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast due to lower output. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a big engineering group to fall back on for assistance requires them to learn with the meter running while your business winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    Many small support organizations or independent engineers who concentrate on small business network consulting may excel at providing connect-the-dots solutions but lack the experience to work cost-effectively with complex IT environments with mixed platforms, multiple locations, VoIP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your company because big-company environments are characteristically complex, support problems demand in-depth knowledge in many technical areas, and achieving a high degree of robustness, availability, and protection calls for industry-tested best practices.

  • Create a Firm Basis for Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a solid basis, a series of improvised repairs often get thrown onto of a marginal structure. As a business evolves, reliability and scalability issues can obstruct the success of the business. Such environments require thorough evaluation, smart business analysis, and in-depth expertise to migrate to an IT infrastructure that will act as the solid basis to handle critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small companies require guidance and insight to work through an ever more complicated array of IT options available for enabling growth and improving efficiency. Businesses do not need an IT engineer or service organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to match consulting support services with the genuine interests of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is built around a preselected technology rather than being driven by the true needs of a client.

Contact Progent
In case your Fairfield, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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