Expert Online Troubleshooting for Fairfield, California Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major IT support firms. Many small businesses permit themselves to become overly reliant on freelance engineers or small consulting firms who don't have the bandwidth or extensive skill sets to respond quickly or effectively to technical crises. Still other small companies resort to giant support providers that employ technicians trained to offer standardized solutions to common problems but who do not have the experience and versatility to handle the variety of environments and absence of standardization that characterizes small company IT systems.

Progent's proven approach to providing low-cost and successful technical support to small companies has made Progent among the premiere Microsoft-certified IT consulting firms in the industry. Progent has provided remote support to businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT support staff. This can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud strategy.

Main Technical Areas Supported by Progent for Businesses in Fairfield, California
Progent's group of world-class engineers provides help for virtually all facets of information systems used by businesses of any size. Areas supported by Progent in Fairfield include:

Service Delivery Alternatives for Fairfield, California Companies
Progent offers a selection of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough service records, reliable follow-up, and strict expense monitoring for an array of network support delivery options that include online repairs, onsite help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to analyze and fix network problems without the expense or time loss of in-person support calls. The background of Progent's IT engineers allows them to resolve most network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all companies who require fast and dependable support from an online Helpdesk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize businesses typically have limited information technology funds and can spare scant management bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business information systems stay up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network design, virtual server strategies, plus integration, customization and training for business applications such as accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including site relocations and massive system migrations, extended projects such as business reporting software programming and customization, relational database software programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest IT companies, Progent can save you the investment in creating and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and expandability but that is in addition easy for clients to migrate to another support provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow small businesses with mixed networks to save significantly on the expense of hardware, system support, and IT administration while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the multi- platform and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting support to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security projects like SIEM solutions to help companies meet industry standards and statutory requirements for network data security and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique set of benefits to clients trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not just world-class technical capability, but also a support engineer with proven methods for resolving actual network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no retainer for services provided during regular business hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major invoices for fast solutions. An additional benefit of by-the-minute billing is that you will be less tempted to permit incipient issues to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The discipline of documenting and organizing service records allows more effective support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Fairfield, California business needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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