Professional Remote Technical Support for Fayetteville, North Carolina Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large IT service organizations. Many small businesses allow themselves to grow excessively dependent on freelance engineers or small support organizations who lack the size or extensive knowledge to respond quickly or efficiently to technical emergencies. Still other small companies resort to mass-market service firms staffed with personnel taught to provide standardized solutions to ordinary problems but who do not have the background and technical scope to handle the variety of configurations and lack of standards typical of small company information networks.

Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the United States. Progent has provided online help to businesses in every state in the United States (refer to Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing services to add to the technical skills of your internal IT support personnel. This can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified consultants to help your business to design and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Businesses in Fayetteville, North Carolina
Progent's nationwide team of industry certified experts provides support for all aspects of information systems found in companies of all sizes. Technologies served by Progent in and around Fayetteville include:

Support Delivery Alternatives for Fayetteville, North Carolina Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough service records, reliable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service experts to give small companies the optimal solution: in-person service technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all companies who require prompt and reliable support from a professional Helpdesk with efficient phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because small and midsize companies typically have tight IT budgets and can provide scant management attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business information systems stay productive. Read more details about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, high availability it system consulting, virtual server strategies, plus integration, programming and training for business software such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office moves and massive system upgrades, longer term initiatives such as business analytics application programming and customization, database software programming and administration support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and MS SQL to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is practical for most small businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can save you the expense of creating and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, security and performance is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also simple for customers to migrate to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit companies with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the software licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting support to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government mandates for IT information security and reporting.

The breadth and size of Progent's engineering staff bring a unique array of benefits to customers trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the forefront of network support, executing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for resolving actual network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for fast fixes. An additional advantage of granular invoicing is that your company are less tempted to allow incipient problems to fester until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by every staff member to every customer. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who utilize independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Fayetteville, North Carolina business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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