Professional Online Support for Fayetteville, North Carolina Computer Networks from World-class Engineers
Small companies have traditionally been underserved by large IT service organizations. Many small businesses allow themselves to grow dangerously dependent on individual engineers or small consulting organizations who lack the size or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Still other small businesses resort to giant support providers that employ technicians trained to offer standardized fixes for ordinary issues but who do not have the background and versatility to handle the variety of environments and absence of standardization typical of small company information networks.

Progent's proven approach to delivering affordable and effective network service to small businesses has made Progent one of the most respected Microsoft network consulting organizations in the industry. Progent has provided remote help to businesses in every state in the country and can dispatch in-person support in most zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your in-house IT service group. This can reduce expenses and minimize technical risks for big IT initiatives such as software design and development, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Businesses in Fayetteville, North Carolina
Progent provides the services of certified consultants for all aspects of business network technology found in small organizations. Products and technologies supported by Progent include:

Support Delivery Options for Fayetteville, North Carolina Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering network support is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive service records, dependable follow-through, and tight cost control for an array of network service delivery options that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to deliver small businesses the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more about how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable access to a professional Contact Center with effective telephone support, online troubleshooting tools, and enough technical strength for full problem escalation. Since smaller businesses typically are constrained by limited information technology funds and can spare little management bandwidth for handling network support tasks, Progent's Helpdesk Services could be the most efficient way to make sure that business computer systems are always productive. Learn more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network design, virtual server solutions, plus configuration, customization and training for small business applications such as accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, extended projects like management information application development and customization, relational database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL Server to provide small businesses with higher degrees of reliability, security, and recoverability than is possible with the type of internal data center that is achievable for most small and midsize organizations. Because Progent uses the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the investment in building and managing the systems needed for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, security and performance is continually tracked, and systems are consistently archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition easy for clients to migrate to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Is the Right Alternative for Fayetteville, North Carolina Businesses
Progent's size, breadth of technical skill, and experience with corporate network support enable small and midsize companies to avoid the problems associated with over reliance on thinly staffed support firms or freelance engineers.

Teaming with Progent enables your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, smaller businesses sometimes rely heavily on individual engineers. Although freelance service engineers carry lower expenses than larger support organizations and can afford to bill nominally smaller fees, they are sometimes unable to respond quickly to urgent problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the absence of replacement staff may force your business to go without assistance in case of a crisis. The more your small business grows, system downtime or problems with critical programs get more costly. The dollars you thought you were conserving on a freelancer can disappear quickly because of lost productivity. Also, when independent consultants confront new problems, the lack of a big consulting group to fall back on for help requires them to train with the meter running while your business winds up with the costs for their continuing training.

  • Gain Access to Expertise in Complex Network Solutions
    The majority of smaller service firms or independent consultants focused on small company IT support are capable of providing connect-the-dots solutions but don't have the background to work cost-effectively with complicated network environments that have mixed operating systems, numerous locations, Voice over IP systems, remote workforces, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because big-company networks are characteristically complex, support issues demand in-depth understanding of in many technical disciplines, and reaching a high level of stability, availability, and protection calls for industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of improvised repairs commonly get thrown on top of a weak foundation. As a business grows, reliability and expandability issues can undermine the productivity of the organization. Such networks require proper evaluation, smart strategic planning, and in-depth experience to migrate to an IT environment that will provide the reliable foundation to handle critical business requirements and ease future growth.

  • Work with Solution Finders, Not Resellers
    Smaller companies require direction and insight to work through an ever more complex array of IT alternatives available for accelerating business growth and improving efficiency. They do not need an IT consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services exclusively. This permits Progent to match consulting support with the real needs of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a preselected technology instead of being based on the actual requirements of a customer.

How to Contact Progent
If your Fayetteville, North Carolina company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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