Low-cost Computer Troubleshooting from Microsoft Certified Professionals for Businesses in Fayetteville, NC
By delivering world-class know-how when you need it, making available in-depth knowledge for critical applications, providing innovative services like virtual server hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent allows your company to increase the business value of your It network and cut service expenses. Progent understands that network protection, reliability, and efficiency are just as critical to small businesses as to large enterprises but that smaller companies don't have the leverage to invest aggressively in computer technology and internal service groups. Progent's basic competitive advantage is that no network support organization can equal Progent's ability to provide the IT support your business needs when you need it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network service team. This can save money and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to assist your business to plan and execute a sensible cloud strategy.

Core Technologies Supported by Progent for Business Networks in Fayetteville, North Carolina
Progent offers the support of qualified consultants for all aspects of network technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Options Available for Fayetteville, North Carolina Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing network support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity records, dependable follow-up, and tight expense monitoring across an array of IT support delivery options that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small businesses the optimal solution: onsite service technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for on-site support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require fast and dependable access to a professional Help Desk with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for full escalation. Since small and midsize companies typically are constrained by tight IT funds and can spare scant executive bandwidth for handling IT support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business computer networks are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security consulting, high availability it system design, virtualization strategies, plus integration, customization and support for business applications including accounting, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, longer term initiatives such as business information software development and customization, database software development and DBA services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible using the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the world's largest IT organizations, Progent can save you the expense of creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in a setting that not only delivers the top level of dependability and expandability but that is in addition convenient for customers to migrate to another service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system security and can help with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to clients wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of network support, executing a wide range of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a consultant with proven methods for resolving actual IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big invoices for quick solutions. An additional advantage of by-the-minute pricing is that customers are not tempted to allow incipient issues to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The practice of detailing and archiving service activity allows more effective service and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who utilize independent service providers or who employ internal IT personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Fayetteville, North Carolina business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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