Professional Online Service for Fayetteville, North Carolina Networks from Microsoft Certified Consultants
Small businesses have typically been overlooked by large IT support organizations. Many small companies allow themselves to become dangerously dependent on individual consultants or small consulting organizations who lack the size or broad skill sets to react quickly or effectively to technical emergencies. Other small businesses turn to mass-market service providers that employ personnel able to provide by-the-numbers fixes for ordinary problems but who do not have the background and technical scope to handle the variety of configurations and absence of standards that characterizes small company IT systems.

Progent's proven methodology for delivering low-cost and effective technical service to small companies has made Progent one of the top Microsoft-certified network service organizations in the United States. Progent has delivered online help to companies in every state in the country (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service group. This can reduce expenses and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to plan and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Fayetteville, North Carolina Business Networks
As a Microsoft-certified Partner computer support company that maintains a world-class group of Cisco certified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers emergency assistance and low-cost online consulting to Fayetteville, NC small businesses for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Fayetteville, North Carolina Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough service records, consistent follow-up, and tight expense control for an array of IT service delivery alternatives that include online repairs, onsite support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to give small companies the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business software developers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with effective telephone assistance, remote repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually have tight information technology budgets and can provide little management bandwidth for handling IT support, Progent's Contact Center Services can be the most cost-effective way to ensure that small business computer systems stay productive. Read more details concerning Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus integration, programming and support for business applications including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including office moves and massive system migrations, extended initiatives like management information application programming and customization, database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize companies. Since Progent uses the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions remain updated, security and efficiency is continually tracked, and systems are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition simple for clients to transfer to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Fayetteville, North Carolina Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network support enable small and midsize companies to avoid the problems associated with over reliance on thinly staffed service organizations or individual engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, small businesses often depend excessively on independent engineers. Although freelance service engineers carry lower expenses than larger support organizations and can typically bill nominally lower fees, freelancers are sometimes too overworked to respond rapidly to urgent problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup staff may force your business to wait for help in case of a crisis. As your company expands, network downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. Also, when independent consultants encounter new problems, the lack of a large consulting team to count on for assistance requires them to learn in place while your company ends up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    The majority of smaller service firms or freelance engineers who concentrate on small business IT support may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complicated network infrastructures with a variety of operating systems, multiple offices, VoIP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's extensive group of specialists can benefit your business because big-company networks are characteristically complicated, integration issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for industry-proven processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes often get piled on top of a marginal foundation. As a company evolves, stability and scalability problems can hinder the success of the organization. These networks need thorough assessment, intelligent strategic planning, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable foundation to meet critical business needs and ease future expansion.

  • Partner with Solution Providers, Not Resellers
    Small businesses need direction and education to navigate through an ever more complicated maze of technology options available for accelerating growth and improving productivity. Businesses do not need an IT consultant or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the genuine interests of customers. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a customer.

Get in Touch with Progent
In case your Fayetteville, North Carolina company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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