Professional Online Troubleshooting for Fayetteville, North Carolina Small Business Computers from Certified Engineers
Small businesses have typically been overlooked by large network support organizations. Many small businesses permit themselves to become dangerously dependent on individual engineers or small support organizations who lack the size or extensive knowledge to respond promptly or efficiently to technical emergencies. Still other small companies resort to giant support providers staffed with personnel able to offer standardized solutions to ordinary issues but who are missing the experience and technical scope to deal with the diversity of configurations and lack of standardization that characterizes small business information systems.

Progent's time-tested methodology for delivering low-cost and successful network support to small companies has made Progent one of the premiere Microsoft Gold IT consulting organizations in the country. Progent has provided remote help to companies in every state in the United States and offers in-person help in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Core Areas of Expertise Serviced by Progent for Businesses in Fayetteville, North Carolina
Progent's nationwide group of industry certified support professionals offers help for all aspects of information systems found in companies of any size. Areas served by Progent in Fayetteville include:

Service Delivery Alternatives for Fayetteville, North Carolina Businesses
Progent offers a variety of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering computer support is based on the Help Desk structure common to larger IT support groups. Progent's Help Desk Support Model ensures rapid support, comprehensive service documentation, reliable follow-through, and strict expense monitoring across a range of IT support delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's remote computer support expertise.

  • On-site Support
    Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who need fast and reliable support from a professional Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Since smaller businesses usually have tight IT budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business computer systems stay up and running. Read more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive system migrations, longer term projects like business analytics application development and support, database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of some of the world's largest IT organizations, Progent can save you the cost of creating and managing the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly tracked, and systems are regularly backed up and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to a different support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a portfolio of affordable, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as IPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services managed backup.

Why Progent Offers the Smart Choice for Fayetteville, North Carolina Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise IT support allow small businesses to sidestep the pitfalls associated with over dependence on small service organizations or freelance engineers.

Working with Progent's Experts enables your business to:

  • Prevent Over Reliance on Individual Consultants
    For IT support, smaller companies sometimes rely heavily on freelance consultants. Though freelance service providers have lower overhead than larger IT service organizations and can afford to bill nominally lower rates, individuals are often spread too thin to react rapidly to critical network problems. If a freelance consultant is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may require your business to wait for help in case of an emergency. As your small business grows, system unavailability or problems with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can evaporate fast due to lost output. Also, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to fall back on for help forces them to train in place while your business ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of smaller service firms or freelance engineers specializing in small business network consulting may excel at providing routine solutions but lack the background to deal efficiently with complicated network infrastructures with mixed platforms, multiple sites, VoIP implementations, mobile workforces, integrated accounting and analytical software, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise environments are characteristically complicated, support problems demand in-depth knowledge in many technical areas, and achieving a high level of robustness, reliability, and security requires enterprise-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Without a proper architecture, a series of band-aid repairs commonly get piled on top of a marginal foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such networks need thorough assessment, smart business analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to meet current business needs and support downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies require guidance and insight to work through an ever more complex maze of IT options offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the genuine needs of customers. Combining IT support and product reselling can lead to a situation where the recommended solution is based on a preselected technology rather than being based on the actual requirements of a client.

How to Contact Progent
In case your Fayetteville, North Carolina business needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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