Expert Online Help for Fayetteville, North Carolina Small Business Computers from World-class Consultants
Small businesses have traditionally been overlooked by large IT service organizations. Some small companies permit themselves to grow overly reliant on individual engineers or small support organizations who lack the size or comprehensive knowledge to react quickly or effectively to technical emergencies. Still other small businesses resort to mass-market service providers that employ technicians able to offer standardized fixes for common problems but who are missing the experience and versatility to deal with the diversity of environments and absence of standardization typical of small business information networks.

Progent's proven methodology for delivering low-cost and successful technical service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the United States. Progent has provided online help to businesses in every state in the country (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your internal network service staff. This can save money and minimize technical risks for big IT initiatives such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your business to plan and implement a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Office Networks in Fayetteville, North Carolina
Progent offers the support of certified experts for all facets of business network technology deployed in small and midsize companies. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Fayetteville, North Carolina Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering IT support services is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity records, dependable follow-up, and strict expense control for an array of IT support delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help clients to analyze and repair network issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to resolve most network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Because smaller companies typically are constrained by limited information technology budgets and can spare little management attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that business information networks are always productive. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, non-stop network engineering, virtual server strategies, plus integration, programming and support for small business software such as accounting, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term projects such as management analytics software programming and support, relational database application development and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is possible using the class of internal data center that is achievable for most small companies. Because Progent utilizes the same data centers that host the equipment of many of the world's largest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems are consistently backed up and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's production servers in a setting that not only provides the highest level of availability and expandability but that is in addition easy for clients to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network security and can help with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and government regulations for network information protection and reporting.

The scope and size of Progent's engineering team bring a powerful array of benefits to organizations wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the forefront of IT service, performing a wide variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for solving real-world IT problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big invoices for fast solutions. An additional benefit of granular invoicing is that clients are not inclined to allow incipient problems to fester until they become big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by each staff member to each client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who work with independent service providers or who employ internal support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Fayetteville, North Carolina business needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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