Low-cost Network Tech Support from Microsoft and Cisco Certified Professionals for Companies in Flint, MI
By delivering professional support when you require it, providing in-depth expertise for key business applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information network and cut service costs. Progent understands that information system protection, dependability, and performance are as important to small businesses as to large enterprises but that smaller organizations lack the economy of scale to invest aggressively in information technology and in-house support groups. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's capability to deliver the IT support expertise your business requires whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your company to plan and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Flint, Michigan Businesses
As a Microsoft Gold Partner consulting company that maintains a world-class group of Cisco certified CCIE networking experts and Apple certified consultants, Progent provides urgent assistance and affordable online consulting to Flint, MI small businesses for a broad range of computer technologies such as:

Service Delivery Alternatives for Flint, Michigan Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support services is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, thorough service documentation, consistent follow-through, and strict expense monitoring across a range of IT support delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to analyze and fix network issues without the expense or time loss of on-premises support calls. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: in-person service professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need fast and reliable support from an online Help Desk Call Center with efficient phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Because smaller businesses typically have tight IT budgets and can provide scant management attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that business information systems are always productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system design, virtualization solutions, plus integration, programming and support for business applications including accounting, operations, business analytics, CRM, and productivity software. Progent can help with short-term projects including office moves and major system upgrades, extended projects such as business analytics application programming and customization, database software development and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL in order to provide small companies with higher degrees of reliability, security, and recoverability than is feasible with the class of on-site data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the gear of many of the world's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems are consistently backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for clients to transfer to a different support provider or to move internally if your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized networks common with smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Why Progent Is the Right Alternative for Flint, Michigan Businesses
Progent's staff size, breadth of technical skill, and experience with corporate IT support allow small and midsize companies to sidestep the pitfalls related to excessive reliance on thinly staffed service firms or independent engineers.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, small companies sometimes depend excessively on individual engineers. Though freelance service providers carry lower overhead than more substantial support organizations and can typically charge apparently smaller rates, freelancers are occasionally too busy to respond rapidly to urgent network problems. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the lack of replacement personnel may require your business to go without assistance in case of an emergency. As your small business expands, network unavailability or difficulties with critical applications become more expensive. The money you thought you were conserving on a freelancer can evaporate fast because of lost output. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big consulting group to fall back on for help requires them to learn in place while your organization winds up with the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of small support organizations or independent engineers who concentrate on small company network consulting are capable of providing routine fixes but don't have the background to deal efficiently with complicated IT configurations that have mixed operating systems, many sites, VoIP implementations, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large group of specialists can be valuable to your business because enterprise networks are inherently complex, support issues require thorough understanding of in numerous technical areas, and achieving a high level of robustness, reliability, and security requires industry-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a tight budget. Without a proper architecture, a series of band-aid repairs commonly get tossed on top of a marginal structure. As a company grows, reliability and expandability problems can obstruct the productivity of the organization. Such networks require proper assessment, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid basis to meet critical business requirements and support future growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller companies need direction and insight to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. They do not need an IT consultant or service organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to match consulting services with the real interests of clients. Mixing network support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being based on the true requirements of a small business.

Get in Touch with Progent
In case your Flint, Michigan business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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