Low-cost Computer Help from Microsoft and Cisco Qualified Experts for Businesses in Flint, MI
By delivering world-class know-how when you require it, providing specialized knowledge for key applications, providing high-value services such as virtual data center hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your information system and cut support costs. Progent recognizes that network protection, reliability, and efficiency are just as critical to small businesses as to major corporations but that smaller organizations don't have the economy of scale to spend heavily in information networks and internal service staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the network support expertise your company requires when you need it and at a cost you can justify.

For larger companies, Progent offers co-sourcing support to add to the skills of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified experts to assist your company to plan and implement your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in Flint, Michigan
Progent offers the services of qualified experts for all aspects of network technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Flint, Michigan Companies
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive service documentation, dependable follow-through, and strict expense control across a range of IT support delivery options that include online repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out more information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service experts to give small and midsize businesses the optimal solution: hands-on support technicians when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about how to register for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and dependable access to an online Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller businesses typically have tight information technology funds and can spare little executive attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business computer networks are always productive. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus integration, customization and training for business applications such as accounting, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects including office moves and major software upgrades, extended projects such as management analytics software programming and customization, relational database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is possible with the type of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, security and performance is constantly tracked, and systems are regularly backed up and ready for complete and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also easy for clients to migrate to another support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of hardware, system support, and IT administration while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of low-cost, fixed-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight Systems Watch server and desktop management consulting.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network security and can assist with complex security programs like SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for network information protection and incident reporting.

The breadth and depth of Progent's engineering staff offer a powerful set of benefits to customers wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide range of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for fixing real-world IT problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for quick solutions. Another benefit of by-the-minute invoicing is that customers are less inclined to allow less critical issues to fester until they become major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by each consultant to each customer. The practice of documenting and archiving service records results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain in-house support staffs gain when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Flint, Michigan company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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