Affordable Network Help from Microsoft and Cisco Qualified Experts for Businesses in Flint, MI
By offering professional know-how when you need it, providing in-depth knowledge for key business applications, offering innovative services such as virtual server hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your It network and reduce support costs. Progent appreciates that network security, reliability, and performance are just as important to small companies as to major corporations but that small companies don't have the leverage to invest heavily in information networks and in-house service groups. Progent's fundamental value proposition is that no IT consulting organization can match Progent's capability to deliver the IT support expertise your business requires when you need it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT service personnel. Co-sourcing can save money and minimize technical risks for major projects such as software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited experts to help your business to design and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Flint, Michigan
Progent's nationwide group of industry certified consultants provides support for virtually all facets of information systems found in organizations of any size. Practice areas supported by Progent in and around Flint include:

Support Delivery Alternatives for Flint, Michigan Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering computer support services is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Service Model promotes rapid support, comprehensive activity records, reliable follow-up, and tight cost monitoring for an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small companies the best of both worlds: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all companies who require fast and dependable access to a professional Contact Center with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Since smaller businesses usually are constrained by limited IT budgets and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, non-stop it system consulting, virtual server solutions, plus configuration, programming and support for small business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as site relocations and massive system migrations, longer term projects like management information software development and support, database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical applications like Exchange and Microsoft SQL Server in order to provide small companies with higher degrees of availability, protection, and performance than is possible with the type of on-site data center that is practical for most small companies. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can save you the expense of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are regularly backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition convenient for customers to transfer to another service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the software in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote support to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Flint, Michigan Businesses
Progent's size, depth of technical expertise, and experience with enterprise network support allow small companies to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or freelance engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, smaller businesses sometimes rely excessively on freelance engineers. Though individual support engineers have lower expenses than larger IT service organizations and can afford to charge apparently smaller rates, they are often stretched to far to react quickly to urgent situations. If an independent consultant is occupied with different client, sick, on travelling, or in class, the lack of replacement staff may require your company to wait for assistance in case of a crisis. As your small business grows, system downtime or difficulties with critical applications get more expensive. The money you believed you were conserving on a freelancer can evaporate fast because of lower productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a big engineering group to fall back on for help requires them to train on the job while your organization ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Network Issues
    The majority of smaller support organizations or independent consultants specializing in small business IT consulting may excel at delivering connect-the-dots solutions but lack the background to work efficiently with complex IT environments with a variety of operating systems, many sites, Voice over IP systems, mobile clients, interconnected financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's large group of specialists can benefit your business because enterprise networks are characteristically complex, support problems require in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for industry-proven processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of improvised fixes often get tossed on top of a weak structure. As a business evolves, stability and expandability issues can undermine the success of the business. These networks require thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the reliable basis to meet current business needs and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Smaller businesses need direction and education to navigate through an ever more complex maze of technology options available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services and expertise only. This allows Progent to align technical support with the real needs of customers. Mixing IT support and product reselling can result in a conflict where the recommended solution is built around a preselected technology rather than being driven by the actual requirements of a client.

Get in Touch with Progent
If your Flint, Michigan company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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