Fast, Affordable Online Computer Network Assistance for Flint, Michigan Small Companies
For more than twenty years, Progent has specialized in providing world-class network support to clients with small-business IT budgets. Progent has developed a unique support solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair tools, a large team of engineers accredited in a broad array of technical practice areas, a Help Desk operational model that promotes responsiveness and guarantees follow-up, a global group of on-line service experts, on-site support options for the majority of most zip codes in the U.S., and a company culture focused on fixing technical issues in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support group. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to help your company to design and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Companies in Flint, Michigan
Progent's nationwide team of certified experts offers support for all facets of information technology found in organizations of all sizes. Practice areas supported by Progent in and around Flint include:

Service Delivery Alternatives Available for Flint, Michigan Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive service documentation, reliable follow-up, and strict cost control for an array of IT service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair network problems without the expense or delay of on-premises service visits. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to give small businesses the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to register for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable access to a professional Contact Center with effective phone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business information networks are always up and running. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop it system engineering, server virtualization strategies, plus configuration, customization and training for small business programs such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, longer term projects such as business analytics software development and support, relational database software programming and administration support, and web development, continuing services such as network monitoring and system administration, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of availability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of many of the world's largest IT companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Why Progent Is the Smart Alternative for Flint, Michigan Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network consulting allow small companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, small businesses sometimes rely excessively on freelance consultants. Though freelance support providers carry lower overhead than more substantial IT service organizations and can typically charge apparently smaller rates, individuals are often stretched to far to react quickly to critical situations. If a freelance engineer is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for help during a crisis. The more your small business grows, system downtime or problems with critical programs get more expensive. The money you believed you were conserving on an independent consultant can disappear fast due to lost productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering group to count on for assistance requires them to train in place while your business winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of smaller service organizations or freelance consultants focused on small business IT support may excel at delivering connect-the-dots solutions but lack the experience to deal efficiently with complicated IT environments that have a variety of operating systems, numerous locations, VoIP implementations, mobile clients, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because enterprise environments are inherently complicated, integration problems require thorough knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for industry-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes often get tossed onto of a marginal structure. As a business evolves, reliability and expandability issues can hinder the success of the business. These networks need proper assessment, intelligent business planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable foundation to handle current business needs and ease downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies need direction and education to navigate through an ever more complicated maze of IT options available for accelerating growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match consulting support services with the real interests of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a client.

How to Contact Progent
In case your Flint, Michigan business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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