Professional Remote Troubleshooting for Fontana, California Small Business Computers from World-class Consultants
Small businesses have traditionally been underserved by major network service firms. Some small companies allow themselves to become overly reliant on freelance consultants or small consulting firms who don't have the bandwidth or comprehensive skill sets to respond quickly or effectively to technical emergencies. Still other small businesses turn to giant support providers that employ personnel trained to provide standardized fixes for common issues but who are missing the experience and versatility to deal with the variety of environments and lack of standardization that characterizes small business information systems.

Progent's time-tested methodology for providing low-cost and successful network support to small companies has made Progent among the premiere Microsoft-certified IT service organizations in the country. Progent has delivered remote support to small businesses in every state in the country (See Progent's client testimonials).

For larger businesses, Progent offers co-sourcing services to add to the technical skills of your internal network service group. This can save money and minimize technical risks for big IT initiatives like software programming, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to design and implement your cloud strategy.

Primary IT Areas Supported by Progent for Business Networks in Fontana, California
Progent provides the services of qualified consultants for all facets of business network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Options for Fontana, California Businesses
Progent offers a variety of options for providing small companies with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering IT support is based on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid response, comprehensive activity documentation, reliable follow-up, and tight cost control for a range of network support delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair network problems without the cost or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require fast and dependable access to a professional Help Desk with effective telephone support, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize businesses typically have tight IT budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that business information networks stay productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, programming and support for business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and major system migrations, extended projects such as management information software programming and customization, database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host vital business applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of reliability, security, and performance than is feasible using the class of internal data center that is practical for the majority of small businesses. Since Progent uses the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay current, security and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online support services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Fontana, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise network consulting enable small and midsize businesses to sidestep the problems associated with excessive dependence on small support firms or freelance engineers.

Teaming with Progent enables your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller businesses often rely heavily on independent consultants. Although individual service providers have lower expenses than larger support firms and can afford to bill apparently smaller rates, individuals are occasionally unable to respond rapidly to urgent situations. If an independent consultant is busy with different client, sick, on vacation, or in training, the absence of backup personnel may force your business to go without help during a crisis. The more your company grows, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly due to lost output. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a large engineering group to fall back on for advice forces them to learn on the job while your business ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Advanced IT Issues
    Many small support firms or independent consultants specializing in small business network consulting are capable of providing connect-the-dots fixes but don't have the experience to work efficiently with complicated network infrastructures that have mixed platforms, many sites, VoIP implementations, remote workforces, interconnected financial and operational software, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because big-company environments are inherently complex, support problems require in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-proven best practices.

  • Create a Solid Foundation for Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a proper basis, a sequence of band-aid repairs commonly get thrown on top of a tenuous foundation. As a company grows, stability and scalability problems can hinder the success of the business. These networks need thorough assessment, intelligent business planning, and broad-based experience to migrate to a network environment that will provide the solid basis to handle current business needs and support future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need guidance and insight to navigate through an ever more complex array of technology alternatives offered for enabling growth and improving productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services only. This allows Progent to align technical services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a client.

Get in Touch with Progent
If your Fontana, California company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.