Fontana, CA Emergency Remote Support from World-class Computer Network Service Consultants
Progent's network support services free your Fontana, CA business from over-reliance on an individual network consultant while providing your company low cost and consistent support from enterprise-class network engineers. By delivering network support service when you require it, providing specialized knowledge for critical applications, delivering unique support such as automated server monitoring, and invoicing only for services you receive, Progent gives your Fontana, California business an affordable option for maximizing the business value of your small office network. Progent is the intelligent way for small businesses to create and support a robust and safe IT system and to have quick access to the skilled consulting ordinarily available only to enterprises who can maintain a large in-house IT organization.

Primary Technologies Supported by Progent for Business Networks in Fontana, California
Progent's nationwide team of industry certified engineers provides help for all facets of network systems found in small and midsize businesses. Practice areas supported by Progent in Fontana include:

  • Windows Server 2003 and 2008 Integration
  • Exchange Server Configuration
  • SQL Server Expertise
  • Microsoft SharePoint Configuration
  • Cisco Systems Routers and Switches Architecture
  • Apple Macintosh Networking Help
  • Network Security Consulting

    Service Delivery Options Available for Fontana, California Small Companies
    Progent offers a variety of options for providing small companies with affordable computer services for technical support, consulting, hosting services, and IT outsourcing. Progent's paradigm for delivering IT support services to small and midsize businesses is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures fast support, comprehensive service records, consistent follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include in-person support, online troubleshooting, top-level consulting, as well as server and application hosting.

    • On-site Support
      Progent provides onsite computer support for signed-up clients in every state and most zip codes in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: on-premise support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. Progent can schedule on-site service visits to most zip codes in every state in the U.S. and the wait time is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for in-person support. Find out more details about why to register for Progent's onsite computer support.

    • Online Support
      Progent’s Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help new and registered customers to analyze and repair hardware and software issues without the cost or delay of on-premise service calls. The background and technical depth of Progent's IT consultants makes it possible to handle the most complex network issues quickly by escalating repair tasks when required to high-level specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting expertise.

    • Help Desk Call Center
      Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require prompt and dependable access to an online Help Desk with effective phone support, remote troubleshooting tools, and sufficient technical depth for full escalation. Because small and midsize companies usually have tight information technology funds and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that business information network are always up and running. Learn more details about Progent's Help Desk outsourcing services.

    • Consulting Expertise
      Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including Windows Server expertise, Cisco Systems network architecture, company-wide network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and training for business software including financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term initiatives such as custom development and web development, continuing support including server monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

    • Application Server Hosting
      Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of dependability, security, and business continuity than is feasible with the class of on-site data center that is achievable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the world's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs remain updated, security and performance is constantly tracked, and systems are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's Microsoft Exchange Server hosting services.

    • Virtual Data Center Hosting Services
      Progent's Virtualized Data Center hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of availability and expandability but that is in addition convenient for customers to migrate to another support provider or to bring inhouse whenever your situation calls for it. Progent's Virtualized Data Center hosting is built around tested virtual server technologies that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Virtual Data Center Hosting Service covers all server-centric software in one, centrally administered service, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.

    Special Advantages of Working with Progent
    As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified security engineers can provide a business-wide perspective on system protection.

    The breadth and size of Progent's engineering staff offer a powerful set of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

    • Best Service Methodology
      Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, in the trenches of network service, executing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for fixing actual IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

    • Granular Pricing
      Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for quick repairs. An additional advantage of granular invoicing is that clients won't be inclined to allow minor issues to stay unaddressed until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

    • Comprehensive Documentation of Network Services
      Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports given by each staff member to every customer. The practice of documenting and organizing service records allows more efficient service and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

    • Knowledge Transfer
      Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who employ internal support personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

    Contact Progent
    If your Fontana, California business needs to talk to Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or send email to information@progent.com.

    Fast Emergency Remote Technical Help
    For emergency online help, you can call Progent's Online Help Desk at any time toll-free at 888-412-5546.

    You can also email Progent's Progent's Help Desk Call Center at helpdesk@progent.com.















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