Low-cost Computer Tech Support from Microsoft and Cisco Certified Experts for Businesses in Fontana, CA
By offering world-class support when you require it, making available in-depth expertise for key applications, providing innovative services like virtual data center hosting, billing only for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the business value of your information system and cut support expenses. Progent appreciates that information system security, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations lack the leverage to spend aggressively in computer networks and internal service staffs. Progent's basic value proposition is that no IT support firm can match Progent's capability to provide the network support your business needs whenever you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the skills of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.

Main Technologies Serviced by Progent for Office Networks in Fontana, California
Progent provides the support of qualified consultants for all facets of network technology deployed in small and midsize organizations. Technologies serviced by Progent include:

Service Delivery Options Available for Fontana, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Model ensures rapid response, comprehensive service documentation, dependable follow-through, and tight expense control across a range of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for first-time clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support technicians when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses and local governments who need fast and dependable support from an online Helpdesk with effective telephone support, remote repair capability, and sufficient technical strength for full problem escalation. Because smaller businesses usually are constrained by limited information technology funds and can spare little management attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to make sure that business information systems are always productive. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, high availability network design, virtual server strategies, plus integration, customization and training for small business programs including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software upgrades, longer term initiatives like business information software programming and support, relational database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, protection and performance is constantly tracked, and systems are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition easy for customers to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with mixed networks to save significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network products including firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can assist with advanced security projects like SIEM solutions to help enterprises meet business guidelines and government regulations for IT information protection and reporting.

The breadth and depth of Progent's engineering staff bring a unique array of benefits to customers wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the forefront of network support, performing a wide variety of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for solving actual IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during regular working hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for quick fixes. An additional advantage of by-the-minute invoicing is that clients will not be inclined to allow minor problems to fester until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by each staff member to each client. The discipline of detailing and archiving support records results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Fontana, California business wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.