Affordable Computer Troubleshooting from Microsoft and Cisco Certified Consultants for Businesses in Fontana, CA
By offering world-class know-how when you require it, providing in-depth knowledge for critical business applications, offering high-value services such as virtual server hosting, invoicing only for help delivered, and charging no setup fees or retainers for standard services, Progent allows you to maximize the business value of your It system and minimize support costs. Progent understands that information system protection, dependability, and efficiency are as critical to small businesses as to major corporations but that smaller organizations don't have the economy of scale to spend heavily in information networks and internal support staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to provide the IT support expertise your company requires whenever you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for major projects like software design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent's Consultants for Companies in Fontana, California
Progent's nationwide group of world-class consultants provides assistance for virtually all facets of information technology deployed by businesses of any size. Areas supported by Progent in Fontana include:

Service Delivery Alternatives Available for Fontana, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity documentation, dependable follow-up, and tight cost monitoring across a range of network service delivery modes that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help clients to analyze and repair network issues without the expense or delay of in-person support calls. The background of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for new clients to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: onsite service technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to register for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable support from a professional Helpdesk with effective telephone assistance, remote repair capability, and enough technical strength for full escalation. Since smaller companies typically have tight IT budgets and can provide scant management bandwidth for handling network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that business information networks stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network design, virtualization solutions, plus integration, customization and training for small business software including financials, operations, management reporting, CRM, and office productivity suites. Progent can help with short-term projects including office moves and massive system upgrades, longer term projects such as business analytics software programming and support, database application programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and scalability but that is also easy for customers to transfer to another support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can handle the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote support to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects like SIEM solutions to help companies meet business standards and government requirements for network information security and reporting.

The scope and depth of Progent's consulting team offer a powerful array of benefits to clients trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for resolving actual IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids major bills for fast fixes. An additional benefit of by-the-minute invoicing is that customers will not be tempted to permit simple issues to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who maintain in-house support personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive. Read more about Progent's knowledge transfer services.

How to Contact Progent
In case your Fontana, California business wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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