Expert Online Support for Fort Collins, Colorado Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large IT support organizations. Many small companies allow themselves to become dangerously dependent on individual consultants or small support organizations who lack the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Still other small businesses resort to mass-market service firms that employ personnel trained to offer by-the-numbers solutions to ordinary problems but who are missing the background and versatility to deal with the diversity of configurations and absence of standards that characterizes small business IT networks.

Progent's proven approach to delivering affordable and successful technical service to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has delivered remote help to businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network support team. This can cut costs and minimize technical risks for major projects such as application development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Fort Collins, Colorado Business Networks
As a Microsoft-certified Partner consulting company with a world-class team of Cisco certified CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Fort Collins, CO businesses for a wide range of computer technologies such as:

Support Delivery Alternatives Available for Fort Collins, Colorado Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Service Model promotes rapid support, thorough service records, reliable follow-up, and tight expense control for an array of network service delivery modes that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the expense or delay of in-person support visits. The background of Progent's network consultants allows them to resolve the majority of network problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: hands-on service professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for all companies who need fast and dependable support from an online Helpdesk with effective phone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by tight IT funds and can spare scant executive bandwidth for handling network support, Progent's Help Desk Services could be the most efficient way to ensure that small business computer systems stay productive. Read more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and support for small business programs such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software upgrades, extended initiatives such as business reporting software programming and customization, database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of reliability, security, and performance than is possible using the type of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same facilities that support the gear of some of the world's biggest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top degree of dependability and scalability but that is also simple for clients to migrate to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the multi- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Fort Collins, Colorado Small Businesses
Progent's size, scope of information technology expertise, and familiarity with enterprise network consulting enable small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or individual consultants.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT services, smaller companies sometimes rely heavily on freelance consultants. Although individual service engineers carry lower expenses than larger support organizations and can afford to bill nominally smaller rates, individuals are sometimes too overworked to react quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may force your company to go without help in case of an emergency. As your company grows, system downtime or difficulties with critical applications get more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when independent consultants encounter new problems, the unavailability of a big consulting team to rely on for help forces them to train in place while your organization winds up with the bill for their ongoing education.

  • Have Access to Expertise in Advanced IT Issues
    The majority of smaller service firms or freelance consultants who concentrate on small company IT consulting may excel at providing connect-the-dots solutions but don't have the seasoning to work efficiently with complex network configurations that have a variety of platforms, numerous locations, VoIP systems, mobile workers, interconnected financial and analytical applications, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large group of specialists can benefit your company because enterprise environments are inherently complicated, integration issues require in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires enterprise-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a series of improvised repairs often get tossed on top of a marginal structure. As a business grows, reliability and expandability issues can undermine the productivity of the organization. Such environments need thorough assessment, intelligent strategic analysis, and broad-based experience to migrate to a network environment that can provide the solid foundation to meet critical business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses require direction and insight to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the genuine needs of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the actual needs of a customer.

How to Contact Progent
If your Fort Collins, Colorado business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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