Fort Lauderdale, FL Online Help from Certified Computer Troubleshooting Consultants
Progent's computer network support services can deliver your Fort Lauderdale, FL business cost-effective and consistent support from enterprise-class information technology experts. By delivering IT consulting service when you require it, providing advanced knowledge for mission-critical applications, delivering value-added services such as automated network monitoring, and invoicing only for support you use, Progent gives your Fort Lauderdale, Florida company an affordable alternative for maximizing the profitability of small-scale office information systems. If you have an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to create and support a robust and secure IT network and to benefit from fast access to the seasoned help usually available only to corporations who are able to afford a sizeable in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for major projects such as application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to help your company to plan and execute your cloud strategy.

Key Practice Areas Serviced by Progent for Office Networks in Fort Lauderdale, Florida
Progent provides the support of certified consultants for all aspects of business network technology deployed in small and midsize organizations. Technologies supported by Progent include:

Service Delivery Options Available for Fort Lauderdale, Florida Companies
Progent offers a selection of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough activity documentation, reliable follow-up, and tight expense monitoring across a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair network problems without the expense or delay of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online network support expertise.

  • On-site Support
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who need fast and reliable access to a professional Contact Center with effective telephone support, online troubleshooting tools, and enough technical strength for full escalation. Since smaller companies usually have limited IT funds and can spare scant executive attention for dealing with network support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business computer networks are always productive. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus integration, programming and support for small business software such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and major software upgrades, extended initiatives such as management analytics software development and customization, relational database application programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL Server to provide small companies with greater levels of availability, security, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition simple for customers to migrate to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- platform and loosely standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for network information security and incident reporting.

The scope and depth of Progent's consulting staff offer a unique array of advantages to clients wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, performing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for resolving actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for quick fixes. Another benefit of by-the-minute pricing is that customers are less tempted to permit minor problems to fester until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The discipline of detailing and organizing service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Fort Lauderdale, Florida business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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