Southern Florida Contact Information:

Southern Florida Onsite IT Consulting
Progent locations in Southern Florida

City Street Address Contact Information
Fort Lauderdale, FL 110 E Broward Blvd Suite 1700
Fort Lauderdale, Florida, 33301		 Sales Phone: 954-736-4937

Link: Fort Lauderdale Network Support Services
Miami, FL 333 SE 2nd Ave
Suite 2000
Miami, Florida, 33131		 Sales Phone: 786-646-0567

Link: Miami Network Support Services

Fort Lauderdale, FL Online Support from Certified Computer Troubleshooting Professionals
Progent's network tech support services can provide your Fort Lauderdale, FL business affordable and reliable access to enterprise-class computer professionals. By delivering network support service when you need it, offering specialized knowledge for mission-critical technologies, offering unique services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Fort Lauderdale, Florida business an affordable alternative for optimizing the business value of small-scale business networks. If you maintain a local datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses to build and manage a robust and secure information network and to benefit from quick availability of the skilled support usually available only to enterprises who can support a sizeable internal IT organization.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT service personnel. This can reduce expenses and help meet schedules for major projects like software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Businesses in Fort Lauderdale, Florida
Progent's group of certified support professionals provides support for virtually all facets of information technology found in companies of all sizes. Areas served by Progent in and around Fort Lauderdale include:

Support Delivery Alternatives Available for Fort Lauderdale, Florida Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering network support is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive service records, consistent follow-up, and tight expense control for an array of IT support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online computer support services.

  • Onsite Service
    Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who require fast and reliable access to a professional Helpdesk with efficient phone assistance, online repair tools, and sufficient technical depth for all needed problem escalation. Because smaller businesses usually have limited IT budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business computer systems are always up and running. Read more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security consulting, high availability it system consulting, virtual server solutions, plus configuration, programming and support for small business applications such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and massive system migrations, longer term projects such as business information software programming and support, relational database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of reliability, protection, and performance than is feasible using the class of on-site data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for IT information security and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to organizations trying to maximize the productivity of their information system within an affordable budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the front lines of IT service, executing a wide variety of IT projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for repairing real-world IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big invoices for quick solutions. An additional benefit of by-the-minute invoicing is that you are less inclined to permit less critical issues to fester until they become big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Fort Lauderdale, Florida business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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