Fort Lauderdale, FL Remote Support from Certified Computer Network Service Experts
Progent's network help services can deliver your Fort Lauderdale, FL business budget-friendly and dependable support from world-class consulting engineers. By providing IT support service when you require it, providing specialized knowledge for line-of-business applications, delivering value-added support such as automated network monitoring, and charging only for support you receive, Progent gives your Fort Lauderdale, Florida business an affordable alternative for maximizing the profitability of small-scale business information systems. If you run a local system, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and manage a robust and secure information network and to have fast availability of the skilled help ordinarily available only to businesses who can set up a large internal IT organization.

For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support staff. This can cut costs and minimize technical risks for big projects like application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your company to plan and execute your cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in Fort Lauderdale, Florida
Progent provides the services of accredited consultants for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Options for Fort Lauderdale, Florida Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing IT support is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity documentation, consistent follow-through, and tight expense monitoring for an array of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more information about Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small companies the best of both worlds: onsite service technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all companies who need fast and dependable access to an online Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller businesses usually are constrained by limited information technology funds and can provide little management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to ensure that small business information networks stay up and running. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, virtual server strategies, plus integration, programming and training for business applications including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, extended initiatives such as management analytics application development and customization, relational database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL Server to provide small companies with higher degrees of availability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that host the gear of some of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in a setting that not only delivers the highest degree of availability and scalability but that is also convenient for customers to transfer to another support firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps control of the licenses in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting services to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for network information protection and incident reporting.

The scope and size of Progent's engineering team bring a unique array of benefits to customers wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for repairing real-world network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for quick solutions. An additional advantage of by-the-minute invoicing is that clients will be less tempted to allow minor problems to stay unaddressed until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The discipline of documenting and organizing support activity results in more effective service and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who employ internal IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Fort Lauderdale, Florida company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.