Introduction to Progent's Consulting Services for RIM BlackBerry Solutions
BlackBerry Consulting and Support HelpWireless connectivity to email, contacts, schedules, and the web is a vital capability of IT networks for companies of all types. BlackBerry smartphones are among the most popular devices for maintaining anywhere, anytime connectivity. But the network architecture required to support BlackBerry handhelds has become steadily more complex as the pressure fault tolerance and rock-solid security has increased. Progent's RIM qualified engineers specialize in providing small companies world-class IT support and technical services that are affordable and effective.

Being a Microsoft Gold Partner with years of background consulting on Exchange Server, Progent can provide broad expertise for integrating RIM BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 consulting and by providing complementary services such as Lync Server deployment and Microsoft Office Communications Server consulting to manage IM and rich presence. Progent's MS SQL Server 2016 integration consultants and MS SQL Server 2014 consultants can configure and troubleshoot your SQL server to work optimally with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can assist your company to develop backup and restore procedures to guard your data and minimize productivity loss in case of a crash of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are accessible online to provide advanced support for designing and troubleshooting your network so that it supports your BlackBerry solution with enterprise levels of fault tolerance, expandability, security, and maintainability. CCIEs are recognized networking professionals who are awarded this prestigious status only after thorough testing by Cisco. CCIEs are able to resolve the most intractable problems surrounding network architecture, setup, troubleshooting, and maintenance.

Integration Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry smartphones, providing a single platform for controlling key jobs such as smartphone deployment, upgrades, and deactivation and offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange Server, Groupwise, or Domino email platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BES Server includes a variety of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows excellent versatility in selecting levels of security to match the specific requirements of your environment. Progent's BlackBerry authorized engineers can assist your company to select powerful security functions and activate them wirelessly. Examples of these wirelessly selectable security settings include:

  • Lock down a device
  • Erase data from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malware

BlackBerry BES Server also provides versatility in determining ways to prevent BlackBerry users from installing or running unsecure or unauthorized code. Progent can assist you to select protective processes such as:

  • Specify exactly what applications are allowed on the device
  • Prevent external software from allocating persistent memory on the BlackBerry device
  • Determine which resources third-party applications can access on the smartphone
  • Limit the kinds of access third-party programs running on the smartphone can establish
  • Block all external software from being installed or executed on the device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, setting activation passwords, implementing wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and assist you to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, system design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to decide which management model and equipment match your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to perform network-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
If you wish to ask Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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