Overview of Progent's Support Expertise for BlackBerry Solutions
BlackBerry Consulting and Integration ServicesMobile access to messages, contacts, schedules, and the web is a vital capability of information systems for companies of any size. RIM BlackBerry handhelds are some of the most popular devices for achieving anywhere, anytime communications. However the network architecture required to support BlackBerry handhelds has become significantly more sophisticated as the demand for fault tolerance and rock-solid security has heightened. Progent's RIM certified consultants specialize in providing small businesses world-class network expertise and technical services that are economical and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background consulting on Microsoft Exchange Server, Progent's consultants can provide broad expertise for incorporating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 support and by providing complementary services like Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server consulting to manage IM and rich presence. Progent's MS SQL Server 2016 consultants and MS SQL 2014 experts can set up and troubleshoot your SQL database system to operate optimally with BlackBerry BES Server, and Progent's MS Data Protection Manager experts can help your company to design archiving and restore processes to guard your data and reduce productivity loss in case of a crash of your messaging system.

Progent also maintains a large team of Cisco certified CCIE network consultants who are accessible remotely to provide advanced support for designing and repairing your IT network so it supports your BlackBerry solution with a high degree of fault tolerance, expandability, security, and maintainability. Cisco Certified Internetwork Experts are elite networking consultants who are awarded this prestigious classification only by completing intense examination by Cisco. CCIEs are able to resolve even the most complicated problems surrounding network design, configuration, repair, and service.

Consulting Help for BlackBerry BES Server
RIM's high-end platform for administering large collections of BlackBerry devices is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise users to send and receive emails that are encrypted in wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also simplifies a wide selection of key management jobs that span from smartphone setup and upgrades to mobile security and high availability.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-qualified consultants can show you how to utilize RIM BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to implement important procedures not available with the entry-level BES Server Express. These procedures include:

  • Set up and support BlackBerry's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom management roles
  • Monitor and analyze the health of your solution

Professional RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are accessible remotely to provide prompt assistance to companies in the Fort Wayne region or anywhere in the state of Indiana. Progent's experienced remote technical support team has helped businesses solve network problems and cut support costs in every state in the country and built a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers online assistance for a wide selection of issues associated with RIM BlackBerry products including synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also assist you to troubleshoot a wide range of problems concerning synchronization, device detection, messaging reconciliation, web access, mobile connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online support for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support costs low and, by solving issues promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and delete BlackBerry smartphone clients on Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to determine which management model and equipment meet your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Professional
In order to ask Progent about engineering assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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