Remote Network Support for Fort Wayne Small Business Network Systems
For small companies and startups in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based computer support engineers can deliver expert and affordable IT help the moment your business requires it. More than 10 years of offering remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Fort Wayne company deals with a regular freelance consultant or employs a full time IT staff that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address sudden network crises or especially complicated integration problems.
Features of Progent's Online Computer Support for Fort Wayne
Progent's phone support, remote troubleshooting, network security consulting, and network administration services give small businesses in Fort Wayne or anywhere in the state of Indiana the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your small business world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:
Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Fort Wayne and is also ideal for networks in geographic areas of Indiana that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and continuing education.
By the Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone service and imposes no ongoing subscription fee. This saves you from facing big bills for routine repairs.
Access to Cisco Certified Network Architecture Specialists
As a Registered Partner for Cisco Systems, Progent offers help from authorized professionals with skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Help offered by the Application Experts Group covers:
By providing a full service one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that address the special needs of your business.
Sophisticated Remote Access Tools
Protected online connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal service call. Effective online connectivity software and experienced engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
24x7 Support for High Network Uptime
For small offices with line-of-business applications, Progent can provide 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained small companies whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
Advantages of Progent's Network Help for Small Companies in Fort Wayne
Progent's online technical help services enable your City# small business to have the benefits of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:
Seamless remote expansion of your on-site support resources
With most small businesses in Fort Wayne and throughout Indiana, nearby computer support providers, whether made up of independent consultants or an internal IT staff, can take care of the majority of technical issues. However, serious problems sometimes spring up when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call support professionals provide an easy, fast, and budget-friendly solution to augment your local resources and to pass on valuable knowledge to increase your ability to handle downstream issues in-house.
Less Dependence on Individual Consultants
For IT maintenance, small organizations commonly depend on independent freelance consultants. Although freelance consultants carry less overhead than big consulting firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your small business expands, network downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system remains up and running.
Build a Solid Foundation for Seamless Growth
Small organizations often begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. These poorly designed systems need proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture that can provide the stable foundation to handle vital business requirements and simplify downstream expansion.
Work with Problem Solvers Rather Than Technology Vendors
Small companies need guidance and technical education to negotiate an ever more complicated array of technology options capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a small business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow small businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over=stretched in-house IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.
Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you owe only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MOM causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Microsoft System Center 2005 offers integrated information system management by bringing together and improving the change, configuration, event, and performance management capabilities built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 features sophisticated IT management products such as SMS 2003 for change and configuration management, MOM 2005 to increase network productivity, and System Center Reporting Server to aggregate event and throughput information. Progent has extensive experience delivering Systems Management Server consulting and Microsoft Operations Manager consulting as well as expertise in troubleshooting and managing mixed-vendor IT environments powered by Microsoft, Cisco, Unix/Linux, Mac and other IT vendors. This diversity of hands-on experience makes it possible for Progent to supply comprehensive IT management systems that incorporate the industry's most powerful technology.
Progent is a pioneer in affordably providing world-class IT help to small businesses. Progent's achievement in addressing the IT service requirements of the chronically underserved small company market is the cumulative result of key technical and operational innovations that have removed much of the traditional expenses out of managing IT service, injected unprecedented technical expertise into the IT service mechanism, and dramatically accelerated the repair process.
Progent’s Microsoft certified experts offer small and midsize businesses expert consulting services for Microsoft Operations Manager 2007 and Microsoft Operations Manager 2005. Operations Manager 2007 and 2005 offer extensible and scalable high-end system management by featuring detailed event management, proactive monitoring and alerts, reporting and trend profiling, and network and application-specific intelligence and tasks to improve the control of Windows Server System networks. Through internal application intelligence, Microsoft Operations Manager 2007 and MOM 2005 allow you to identify your IT health problems before they grow into crises, improve the efficiency of your IT operations via specified best practices, and support your IT operations and senior administrative staff through sharing key service level and performance data. Progent’s Microsoft Operations Manager consulting experts have extensive field-proven experience with System Center Operations Manager 2007 and MOM 2005 and can help your company install and customize MOM in order to maximize the reliability and efficiency of your information network.
If your company runs a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-qualified consultants can assist your entire enterprise in a broad range of security topics such as security management procedures, security architecture and strategies, access control products and methodology, software development security, operations security, physical security, communications, infrastructure and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of knowledge that information security professionals are expected to possess. These certification give IT management the assurance that those who have achieved their CISM or CISSP qualification have the experience and theory to offer world-class security management and engineering services.
Progent's Data Center engineers can show you how to identify fault-tolerant data centers that match the specific needs of your business. High availability co-location sites are especially attractive to small companies due to of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Trying to design an on-site data center with even a minimum level of fault tolerance is too costly for typical small companies. Progent is ready to help you reap all the advantages of high availability data centers and fault tolerant colo sites by offering a full array of consulting and maintenance services.
Progent's Apple Mac networking consultants can help you with a wide array of system infrastructure areas including network architecture, off-site and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to handle the complexity of planning, integrating, and supporting a system architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.
For medium-size companies looking for network support, Progent offers an array of options including on-site help, on-line assistance, off-site Call Center, round-the-clock support with automatic network monitoring, emergency staffing, site relocation support, application development, and expert consultation. For medium-size businesses in California or other regions covered by Progent's field engineers, Progent provides expert onsite help for fixing technical issues rapidly and economically.
NextWeb provides business class fixed wireless data services that can be installed in days rather than a month. NextWeb provides a selection of wireless data services such as NextWeb wireless T1, wireless T3, and special occasion wireless Internet connections. Progent has an agency relationship with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate NextWeb wireless broadband services to build an enterprise-class, cohesive communications solution on a down-to-earth budget.
If your business network mixes Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive environment that allows all your OS platforms to coexist for easy management, transparent information exchange, high availability, superior performance, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence assistance services feature IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and management, remote network help and troubleshooting, on-site technical support, and help desk support.
Progent's certified engineers provide computer support and IT consulting services for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's migration, configuration, administration, and support expertise for Microsoft Exchange Server include system design, deployment, project management, local and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and comprehensive network management outsourcing.
Progent offers Northern California small to midsize companies world-class network consulting services as well as online or in-person technical support for information systems based on Windows Server technology and Microsoft's .NET platform including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco certified IT consultants also offer security consulting for businesses ranging from the small office to the global enterprise.
Progent’s Wireless Consulting Services offer a fast, economical way for small company computer networks to integrate the latest wireless connectivity technology. Few small organizations have in-house computer staffs with the time to keep current on the fast-changing world of wireless products and services, and even fewer have the hands-on background to see through the hyperbole and select and integrate the best products for Wi-Fi wireless LAN (WLAN), mobile connectivity, and small business wireless security. For 802.11 WiFi environments, Progent can show you how to plan and install 802.11a, 802.11b and 802.11g compatible wireless link hardware such as the Cisco Aironet wireless access point. Progent can also help incorporate an appropriate degree of 802.11x security. For wireless email and wireless web applications for mobile workers, Progent supports handheld computers such as the Research In Motion Blackberry (RIM Blackberry) for wireless email, as well as wireless PDAs, smartphones, and Pocket PCs based on Windows Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge can help you to evaluate and install building-to-building wireless connectivity.
Progent's Linux consulting experts provide small businesses and developers assistance with administering and supporting Linux computers that operate with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals qualified by Microsoft and Cisco, and security experts with CISA certification. This broad range of expertise provides you with an easy single source to show you how to create and manage a secure and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations including RedHat, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware.
Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar office productivity programs. Progent's Apple-certified Mac consultants can show you how to set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which intentionally limit collaboration between Apple Mac and Windows users.
