Immediate Remote Troubleshooting for Fort Wayne Information Networks
Fast Phone Technical Support for Fort Wayne SystemsFor companies located in Fort Wayne or anywhere in the state of Indiana, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to access your system without breaching network security.

Progent's sophisticated technical support database system stores detailed histories of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support delivered to each Progent customer by any engineer. This history of trouble tickets and responses is organized as an easily retrievable internal knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the best resolutions quickly.

Online support services available from Progent to customers in Fort Wayne and throughout the state of Indiana include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the resources to build and maintain an internal Call Center but who want fast access to an effective Help Desk with proficient phone support as well as the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or enhancing your existing one, identifying or modifying Call Center application software to meet the unique requirements of your business, or adding temporary online staff to supplement your internal Call Center team during unusually busy situations such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network experts gives your workers in Fort Wayne or anywhere in the state of Indiana rapid access to a dependable technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant driver of company productivity, and Progent's policy is to solve instead of simply document network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote professional engineering expertise and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By uncovering possible problems before they cause network outages, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a combination of OS platforms.
How Your Fort Wayne Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Fort Wayne or throughout the state of Indiana, Progent's online network support engineers can provide expert and economical system help the instant your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Fort Wayne business works with a regular independent consultant or employs an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to address sudden network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Fort Wayne
Progent's remote support services enable your Fort Wayne organization to have the advantages of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    With most businesses in Fort Wayne or anywhere in Indiana, local computer support providers, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of network issues. However, serious problems may strike when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online service professionals provide a convenient, fast, and budget-friendly way to supplement your local resources and to transfer useful knowledge to increase your capability to deal with future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. While independent service people have smaller overhead than big consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve support experts to make sure your network stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an IT system implemented on a modest budget. Lacking a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle critical business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations require advice and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 support, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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