Fast Remote Support for Fort Wayne Computer Networks
Immediate Phone Support for Fort Wayne NetworksFor organizations in Fort Wayne or anywhere in Indiana, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent value because they possess the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. This lowers immediate costs since service calls use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid situations where fast repairs manage to turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which permit the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your company's environment without breaching network security.

Progent's proven service database system maintains thorough documentation describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance rendered to every customer by any engineer. This history of trouble tickets and resolutions is structured as an easily accessible proprietary knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other massive technical support databases and permit fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.

Remote services provided by Progent to clients in Fort Wayne and throughout the state of Indiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the budget to assemble and manage an in-house Help Desk but who need fast access to a reliable Call Center with professional phone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your current organization, evaluating or enhancing Call Center software to handle the special demands of your business, or providing temporary online personnel to work with your in-house Call Center team to deal with high-demand situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Fort Wayne or anywhere in the state of Indiana fast contact with a reliable technical support group with extensive experience providing phone support and remote repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's intent is to resolve rather than simply report IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional consulting support and education in specific business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. For more on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By uncovering potential problems before they result in crashes, proactive monitoring can minimize inconvenient and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft networks, or networks powered by multiple operating systems.
How Your Fort Wayne Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help whenever your company requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Fort Wayne company relies on a regular freelance consultant or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to deal with unexpected network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Fort Wayne
Progent's online network troubleshooting services enable your Fort Wayne company to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by being more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most offices in Fort Wayne and throughout Indiana, local network support providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of technical issues. However, major troubles can strike when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call service professionals give you a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on valuable information to increase your ability to handle future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance service providers. While independent consultants carry smaller overhead than big consulting companies and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of backup help may force your company to wait for help during an IT crisis. As your business grows, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Expansion
    Companies often begin with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled onto an unstable foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such badly built systems require careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure that can provide the solid foundation to handle vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of technology options capable of promoting business success and improving productivity. They hardly need a network engineer who is motivated to resell a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and organizing support records allows more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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