Fast Online Technical Support for Fort Wayne Computer Systems
Urgent Phone Help for Fort Wayne NetworksFor organizations in Fort Wayne or anywhere in Indiana, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional value because they have the real-world background and have access to the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support lowers direct costs since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's advanced service database system keeps extensive records describing all support that Progent's customers have received. Progent's team service personnel have access to the history of support provided to each Progent client by any Progent consultant. This archive of trouble tickets and repairs is stored as an easily accessible support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional massive technical support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Remote services available from Progent to companies in Fort Wayne and throughout the state of Indiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop management services.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the money or time to build and maintain an internal Call Center but who want fast access to a reliable Help Desk with proficient phone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your established one, identifying or customizing Help Desk Call Center application software to handle the special requirements of your company, or providing occasional online staff to work with your existing Help Desk group to handle high-demand events like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals offers your computer users in Fort Wayne or anywhere in the state of Indiana quick assistance from an effective technical support resource with extensive experience offering phone support and online repair service for IT systems based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a major contributor to business success, and Progent's intent is to solve rather than just record IT issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, MS Project, MS Office Word, and MS Excel. To find out more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they expand into crashes, remote monitoring can ward off stressful and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or systems that support a combination of operating systems.
How Your Fort Wayne Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Fort Wayne or throughout the state of Indiana, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your organization has to have it. More than a decade of providing remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Fort Wayne company deals with a local freelance consultant or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to resolve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Companies in Fort Wayne
Progent's online IT consulting services enable your Fort Wayne company to experience the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will acquire greater business value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Fort Wayne and throughout Indiana, nearby computer support resources, whether represented by outside consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, major troubles may occur when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support people. In these instances, Progent's on-call support specialists give you a convenient, fast, and budget-friendly way to supplement your local help and to transfer useful knowledge to increase your ability to handle future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices often depend on independent freelance service providers. Although freelance consultants have smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback help may require your company to go without help during an emergency. As your network expands, network unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network stays available.

  • Build a Solid Basis for Seamless Expansion
    Companies typically start with an information system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto an unstable foundation. As a company grows, stability and expandability issues can impede the success of the business. Such poorly built systems require careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture able to provide the stable foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated array of technology alternatives available for promoting business success and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, at the forefront of IT service, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each staff member to each client. The practice of detailing and archiving support records results in more effective support and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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