Fast and Affordable Online Troubleshooting for Fort Wayne IT Networks
Fast Phone Consulting for Fort Wayne NetworksFor companies in Fort Wayne or anywhere in the state of Indiana, Progent provides remote help for networks powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to solve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding system downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions somehow end up as major tabs. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes that ensure the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising network security.

Progent's sophisticated technical support reporting system keeps detailed documentation for all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each customer by every Progent consultant. This archive of issues and resolutions is stored as an easily searchable internal database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and formal relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow fast response from manufacturers' in-house support staff so Progent's online service experts can arrive at the best solutions in the least time.

Online support offered by Progent to customers in Fort Wayne and anywhere in the state of Indiana include:

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to build and maintain an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or enhancing your existing one, identifying or customizing Call Center application software to meet the particular demands of your business, or providing occasional online staff to work with your internal Call Center resources to handle unusually busy situations such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of seasoned information technology consultants gives your customers in Fort Wayne or anywhere in the state of Indiana immediate communication with a reliable technical support resource with extensive background delivering telephone-based support and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a solid contributor to business productivity, and Progent's goal is to fix instead of simply record technical problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff provides online professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, Project, MS Office Word, and Excel. To learn more information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Fort Wayne, or anywhere in the state of Indiana, remote network monitoring services based on Microsoft System Center Operations Manager, adapted by Progent to suit your business so your network maintenance is proactive and automated. By exposing looming problems before they cause crashes, automated monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.
How Your Fort Wayne Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Fort Wayne or throughout the state of Indiana, Progent's phone-based computer support specialists can provide effective and cost-effective system help the moment your company has to have it. Long experience offering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Fort Wayne organization deals with a local freelance support technician or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden system emergencies or especially tough integration problems.

Features of Progent's Online Computer Services for Fort Wayne
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give companies in Fort Wayne or anywhere in the state of Indiana the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The discipline of detailing and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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