Immediate Remote Troubleshooting for Fort Wayne Information Networks
Fast Phone Technical Support for Fort Wayne SystemsFor companies located in Fort Wayne or anywhere in the state of Indiana, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value because they have the real-world experience and have access to the advanced tools required to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls use up minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is especially important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay just for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick solutions manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven processes that promote the highest degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to interface to your company's network remotely without breaching system security.

Progent's sophisticated technical support reporting application includes detailed records for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of support delivered to every client by every Progent consultant. This history of anomalies and responses is stored as a quickly accessible support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions quickly.

Online support offered by Progent to businesses in Fort Wayne and throughout the state of Indiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to build and maintain an in-house Call Center but who need quick access to an effective Help Desk Call Center with professional phone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your corporation, or adding temporary online personnel to supplement your existing Help Desk resources during demanding situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology professionals provides your workers in Fort Wayne or anywhere in the state of Indiana instant assistance from a reliable technical support resource with extensive background offering phone support and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of company performance, and Progent's intent is to resolve rather than merely annotate network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers online professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Fort Wayne, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your network support is proactive rather than reactive. By exposing possible trouble spots before they result in network outages, automated monitoring can minimize stressful and costly network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a variety of platforms.
How Your Fort Wayne Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Fort Wayne or anywhere in the state of Indiana, Progent's online computer support specialists are ready to provide professional and cost-effective system support the instant your business needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Fort Wayne organization relies on a regular freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to solve sudden system crises or especially complicated integration problems.

Details of Progent's Remote Network Support for Fort Wayne
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give companies in Fort Wayne or throughout the state of Indiana the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the forefront of network support, executing a wide range of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert technical help, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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