Immediate Online Technical Support for Fort Wayne Computer Systems
Urgent Phone Technical Support for Fort Wayne NetworksFor organizations in Fort Wayne or anywhere in Indiana, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most network issues rapidly. This lowers direct costs since solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven methodologies that promote the maximum level of efficiency for online technical support and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your computer system remotely without compromising network security.

Progent's powerful service database system maintains comprehensive histories describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of services rendered to every Progent client by any Progent consultant. This database of trouble tickets and responses is structured as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and formal relationships with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions in the least time.

Remote technical services offered by Progent to customers in Fort Wayne and throughout the state of Indiana include:

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the budget to support an in-house Help Desk Call Center but who need fast access to a dependable Call Center with proficient telephone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation resource to handle the most difficult computer system problems, or be ready in overflow circumstances when your regular resources are too busy.

    Progent's Help Desk staff of experienced information technology professionals offers your clients in Fort Wayne or anywhere in the state of Indiana immediate assistance from an efficient network service group with extensive background delivering telephone-based support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a significant driver of business efficiency, and Progent's target is to solve and not simply track network problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Services.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as IPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your IT maintenance is proactive and automated. By anticipating potential issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or systems based on a mix of operating systems.
How Your Fort Wayne Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Mac OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Fort Wayne or throughout the state of Indiana, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT help the instant your business needs it. More than 15 years of providing online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Fort Wayne company works with a local independent support technician or employs an in-house organization that can handle typical network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to deal with sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Fort Wayne
Progent's remote technical help services enable your Fort Wayne organization to enjoy the benefits of immediate, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Fort Wayne or anywhere in Indiana, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals offer a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on individual freelance consultants. Although independent service people have smaller overhead than big support firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may require your company to go without help during an IT crisis. As your network expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often start with an IT system created on a modest budget. Without a robust framework, band-aid repairs can get thrown onto an unstable foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These poorly designed systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture able to provide the stable foundation to meet current business requirements and ease future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies need guidance and technical education to navigate through an ever more complex array of technology options available for accelerating business growth and improving efficiency. They do not need a network consultant who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a wide variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to each customer. The practice of detailing and organizing service records results in more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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