Immediate Remote Technical Support for Fort Wayne Networks
Immediate Remote Help for Fort Wayne SystemsFor companies in Fort Wayne or anywhere in Indiana, Progent provides online support for information systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the practical experience and have access to the advanced technology required to resolve most information system problems quickly. This reduces direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you pay only for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast solutions manage to end up as major tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and proven processes that permit the maximum level of efficiency for online technical support and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to interface to your computer system remotely without compromising system security.

Progent's proven service reporting system maintains extensive records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support provided to each Progent client by every consultant. This history of trouble tickets and repairs is structured as a conveniently accessible internal knowledge base that allows Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions in the least time.

Online support available from Progent to clients in Fort Wayne and anywhere in the state of Indiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast response from an efficient Help Desk with professional phone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center software products to handle the unique requirements of your business, or adding occasional phone support staff to reinforce your existing Help Desk resources to handle high-demand events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of veteran network consultants provides your workers in Fort Wayne or anywhere in the state of Indiana quick access to a reliable technical support group with extensive experience delivering telephone-based consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key driver of company success, and Progent's target is to resolve rather than just track IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your IT support is proactive and automated. By exposing possible problems before they expand into downtime, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or systems powered by a mix of operating systems.
How Your Fort Wayne Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Fort Wayne or throughout the state of Indiana, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your organization has to have it. Long experience offering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Fort Wayne business deals with a local freelance support technician or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to address unexpected system crises or especially tough integration projects.

Features of Progent's Online Network Support for Fort Wayne
Progent's phone support, remote troubleshooting, network security consulting, and system administration services give companies in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to each customer. The practice of detailing and archiving service activity allows more effective support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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