Immediate Online Support for Fort Wayne Computer Networks
Immediate Remote Support for Fort Wayne NetworksFor businesses in Fort Wayne or anywhere in the state of Indiana, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated tools necessary to resolve the majority of network issues quickly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick repairs somehow end up as large invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested processes which permit the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's remote service group to connect to your system without compromising corporate security.

Progent's powerful service reporting application includes detailed records of all service that Progent's clients have received. Progent's authorized engineers have access to the details of assistance provided to each client by any consultant. This database of anomalies and repairs is stored as a conveniently accessible proprietary database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to determine the best solutions quickly.

Online support services available from Progent to companies in Fort Wayne and anywhere in the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the money or time to create an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk software products to meet the particular requirements of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center team during unusually busy events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your clients in Fort Wayne or anywhere in the state of Indiana instant communication with a large network service resource with extensive experience delivering telephone-based support and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's goal is to resolve instead of simply report network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides phone-based professional consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer support is proactive rather than reactive. By spotting potential issues before they result in network outages, automated monitoring can ward off inconvenient and costly information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support multiple operating systems.
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Fort Wayne or throughout the state of Indiana, Progent's phone-based network support engineers are ready to provide expert and affordable IT help whenever your business has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Fort Wayne office relies on a local independent consultant or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or particularly tough integration projects.

Features of Progent's Online Computer Support for Fort Wayne
Progent's phone support, remote repair, system security consulting, and system management services offer companies in Fort Wayne or throughout the state of Indiana the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and archiving support activity allows more efficient support and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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