Urgent Phone Technical Support for Fort Wayne UNIX or Linux SystemsFor small and midsize companies located in Fort Wayne or anywhere in the state of Indiana, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with high-level security design and business continuity planning.

Progent's online technical support services represent excellent value because they have the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into big bills. Progent's skill at solving problems quickly results in your business spending less cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your company's system remotely without violating corporate security.

Progent's highly evolved customer support reporting application maintains detailed records for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance provided to every client by any Progent engineer. This archive of trouble tickets and fixes is stored as a conveniently searchable support knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close partnerships with key industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based network support professionals have credentials in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's consultants to resolve practically any problem likely to take place in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.

To provide assistance to customers with multi-operating system environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based technical support services Offered by Progent to companies in Fort Wayne and anywhere in the state of Indiana include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can offer urgent remote help for troubleshooting problems within UNIX/Linux systems powered by popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Fort Wayne, IndianaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs can deal with the most difficult challenges associated with network design, installation, management, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional value since their depth of expertise enables them to resolve the most complex problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few support firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent support for complex network issues that are lowering business productivity but are not within the scope of your ordinary computer maintenance resources. Progent's CCIE consultants can communicate with your environment using state-of-the-art on-line support technology in order to perform fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Experts
    Microsoft Windows Experts for Fort Wayne, IndianaProgent's Microsoft-certified online support experts can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop services including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Certified System Security Consultants for Fort Wayne, IndianaProgent's certified CISSP and ISSAP security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to recover rapidly after a damaging breach. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:
  • Call Center Support
    Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller companies who don't have the resources to create an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless supplement to your established Helpdesk resources. Progent's Virtual Help Desk can serve as an escalation option to resolve complex network problems, or be available in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or modifying Help Desk Call Center software products to address the unique requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk resources to handle high-demand events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned network consultants gives your customers in Fort Wayne or anywhere in the state of Indiana instant assistance from a large technical support group with extensive background providing telephone-based help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a key driver of business productivity, and Progent's aim is to solve instead of just document network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Word, and Office Excel. To find out more information about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or putting together an audio/video production studio.

    Online Network Monitoring Support
    Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote computer system monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By uncovering possible trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or environments based on a mix of operating systems.

How Your Fort Wayne Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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