Urgent Phone Consulting for Fort Wayne UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Fort Wayne or anywhere in the state of Indiana, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support services represent excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct expenses since service calls take up fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to many online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for solving problems quickly translates into your company conserving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of customized technologies and proven processes that ensure the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to access your company's environment without violating network security.

Progent's highly evolved customer support reporting system includes detailed documentation describing the service that Progent's clients have received. Progent's authorized service personnel have access to the records of support provided to every customer by every engineer. This database of issues and resolutions is organized as a quickly searchable internal database that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and permit priority response from manufacturers' internal support staff so Progent's remote service specialists can determine the best solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Fort Wayne or anywhere in Indiana or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's phone-based network support experts offer advanced credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's consultants to address practically any emergency likely to take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-platform networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Phone-based technical services provided by Progent to small businesses in Fort Wayne and throughout the state of Indiana include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Fort Wayne, IndianaThe Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and certifies an individual's networking knowledge at the master level. CCIEs know how to handle even the most difficult problems occurring in network design, installation, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to solve the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Few support providers make CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so your company can get immediate assistance for complex network problems that are crippling worker efficiency but are outside the scope of your ordinary computer support providers. Progent's CCIE engineers can interface to your environment using state-of-the-art on-line troubleshooting technology to perform fast, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.

  • Authorized MS Windows Support
    MS Windows Expertise for Fort Wayne, IndianaProgent's Microsoft-qualified online service experts can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Qualified Network Security Professionals for Fort Wayne, IndianaProgent's certified CISSP and ISSAP network security engineers offer a variety of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help you to recuperate quickly following a damaging breach. Security support services available from Progent cover thorough security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; building secure techniques for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for small companies who lack the money or time to support an in-house Call Center but who require quick response from an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent addition to your established Call Center team. Progent's Virtual Call Center can act as an escalation option for the most difficult network issues, or be ready in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or improving your existing organization, selecting or modifying Call Center software to address the unique demands of your company, or adding occasional online personnel to work with your existing Help Desk group to handle high-demand situations such as software migrations, major updates, or installing new applications.

    Progent's Call Center team of seasoned network professionals gives your clients in Fort Wayne or anywhere in the state of Indiana fast assistance from an efficient support group with years of experience offering telephone-based help and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a solid enabler of business success, and Progent's aim is to solve instead of simply report network issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. To learn more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the artistic aspect of Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Fort Wayne, or anywhere in the state of Indiana, online network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they expand into crashes, remote monitoring can avoid disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a mix of OS platforms.

How Your Fort Wayne Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.

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