Immediate Phone Technical Support for Fort Wayne UNIX, Linux, or Solaris NetworksFor small and midsize companies in Fort Wayne or anywhere in the state of Indiana, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world background and the advanced technology to resolve the majority of network problems quickly. This reduces direct costs because service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay only for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs somehow end up as large invoices. Progent's skill at handling problems efficiently results in your business spending less cash.

Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which promote the highest level of effectiveness for remote help and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your network without violating network security.

Progent's sophisticated customer support reporting application includes detailed histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of services rendered to every Progent customer by every Progent engineer. This database of problems and resolutions is organized as a conveniently exploitable proprietary knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to arrive at the best resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Fort Wayne or anywhere in Indiana or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based consulting experts have advanced credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's consultants to address virtually any crisis that may occur in a small or midsize business network. Certificates awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To help businesses with multi-platform networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to customers in Fort Wayne and throughout the state of Indiana include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to current MS Windows or Linux environments. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco CCIE Engineers for Fort Wayne, IndianaThe Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and validates an individual's networking skills at the master level. Cisco qualified CCIEs can deal with even the most difficult problems encountered in network planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating program patches. CCIEs are an excellent value since their broad expertise permits them to fix the most complex problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get timely support for serious network infrastructure problems that are impacting business productivity but are outside the scope of your ordinary IT service providers. Progent's Cisco-qualified CCIE support experts can connect to your network using the latest remote troubleshooting technology to perform efficient, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Windows Support for Fort Wayne, IndianaProgent's Microsoft-qualified remote service professionals can deliver network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2013 design, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote desktop support such as Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Certified Network Security Experts for Fort Wayne, IndianaProgent's certified CISM and CISSP security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recover quickly following a damaging penetration. Security solutions available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for small businesses who don't have the money or time to create an internal Help Desk Call Center but who require quick access to an effective Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve the toughest computer system problems, or be available in hectic situations when your other resources are swamped.

    Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Call Center application software to address the special needs of your business, or adding occasional phone support staff to work with your existing Call Center team during high-demand events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Fort Wayne or anywhere in the state of Indiana fast access to a large network service resource with years of experience delivering phone consulting and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a crucial contributor to company productivity, and Progent's goal is to resolve instead of just record IT problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote advanced consulting support and training in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the creative components of Apple Mac systems by providing phone-based help support and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or establishing an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your network support is proactive and automated. By exposing possible trouble spots before they result in full-scale emergencies, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a combination of platforms.

How Your Fort Wayne Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

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