UNIX and Linux Online Emergency Help for Fort Wayne Small Office IT Networks
For small companies in Fort Wayne or anywhere in the state of Indiana, Progent offers round-the-clock phone help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they are equipped with the practical experience and the advanced tools to resolve most information system issues quickly. Efficient support reduces direct expenses since service calls require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where quick fixes manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently results in your business conserving money.
Progent's Remote Support Tools
Over the years, Progent has refined an array of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to communicate with your company's environment without violating system security.
Progent's powerful customer support database application includes extensive documentation for all service that Progent's customers have received. Progent's authorized consultants have access to the details of assistance delivered to each customer by every Progent engineer. This history of problems and responses is stored as a quickly retrievable proprietary knowledge base that permits Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and formal partnerships with important technology companies such as Cisco Systems and Microsoft make available other extensive technical knowledge bases as well as to manufacturers' internal engineering staff so that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's remote support in Fort Wayne or anywhere in Indiana or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Technical Support. Network Support Services Available from Progent
Progent's remote consulting experts offer credentials in a comprehensive set of disciplines. This breadth of capability enables Progent's engineers to resolve almost any emergency likely to crop up in a small business network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
Online support services provided by Progent to companies in Fort Wayne and throughout the state of Indiana include:
UNIX/Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad range of computer technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates a person's networking skills at the expert level. Cisco qualified CCIEs can handle even the most complex problems associated with network design, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco System's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise enables them to fix the most intractable problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco Systems authorized CCIE so your company can get timely help for complex network infrastructure problems that are impacting business efficiency but are beyond the scope of your regular network maintenance personnel. Progent's Cisco CCIE consultants can connect to your network by means of sophisticated remote troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Support Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Partner network support company and can offer your organization the services of support professionals who can assist to integrate, support and manage the extensive family of MS Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, Microsoft SharePoint Services, Virtual Server, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Specialists Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up quicky following a serious breach. Security solutions offered by Progent include: thorough security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
Help Desk Support
Progent's Call Center service offerings for small companies with networks based on UNIX/Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for small companies who lack the budget to create an internal Help Desk Call Center but who need quick communication with an efficient Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk is intended for bigger businesses and acts as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the toughest computer system problems, or be available in hectic circumstances when your ordinary resources are overwhelmed.
Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk software to handle the unique demands of your corporation, or providing temporary online personnel to supplement your internal Help Desk group to deal with unusually busy situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Fort Wayne or anywhere in the state of Indiana quick communication with an efficient technical support resource with substantial experience offering telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a major enabler of business performance, and Progent's intent is to fix rather than simply report technical problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To read more on Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can promote the artistic facets of Apple Mac computing by offering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Fort Wayne, or anywhere in the state of Indiana, online network and server monitoring services based on Microsoft Operations Manager, adapted by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By detecting potential problems before they cause downtime, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows systems, or systems based on a mix of OS platforms.
How Your Fort Wayne Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or send email to information@progent.com.
Progent’s computer outsourcing services for small businesses include planning Server 2003, .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person troubleshooting, fixing chronic IT problems, and producing a comprehensive security strategy. Progent can show you how to enhance network availability and throughput via non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also provides special project assistance for large-scale upgrades and can assist with needs definition, resource identification, bill of materials development, sourcing qualification, procurement coordination, and complete documentation. Progent’s computer outsourcing help also features education for office productivity software such as Office XP.
If you have a company network with 10 to 50 desktop clients, Progent's network outsourcing services save your organization from dependence on an individual independent service provider while giving you cost-effective and reliable access to high-quality technical support. By providing network consulting service when you require it, offering advanced knowledge for key technologies, delivering value-added support such as automated network monitoring, and billing only for support you use, Progent offers you an economical way for maximizing the productivity of your small business network. Progent is the smart way for small organizations to build and maintain a reliable and secure IT network and to benefit from fast access to the skilled consulting typically available only to businesses who are able to afford a sizeable in-house IT organization.
Key features of Microsoft Great Plains software include a modular design that lets you buy only the components you need, a standards-based architecture based on Microsoft technologies to secure your investment and offer a tightly interconnected environment, advanced reporting services that allow you to track all activities, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to process information from almost any db software or workstation application into Microsoft Dynamics Great Plains, plus an open architecture that makes it easy to create custom applications. Progent can show you how to configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help you convert the advanced features of Great Plains software into a productive business solution.
Progent's certified Windows 2000 consulting staff can show you how to optimize the capability of your existing Windows 2K Servers and can streamline system management, provide technical support and repair, and strengthen security. Progent can also show you how to create, justify, and implement a plan to migrate from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in setting up pilot installations to eliminate the technical risk involved with moving to Windows Server 2003 by identifying possible hardware and application compatibility problems.
For small and midsize company IT networks, administering and coordinating virus detection with disaster recovery plus the preparartion for restoring vital systems after a successful attack demands a continual effort that involves a sophisticated set of tools, procedures, and policies. Progent’s CISM and ISSAP qualified security experts can assist you with network security and virus protection at any level, from security assessments to creating a complete security strategy. Progent’s security support offerings feature economical per hour or contract support to help clients set up and maintain protected small business information systems powered by Windows and Cisco technology. Progent supports IT security technology from all leading security defense vendors such as Cisco PIX Firewall, Computer Associates, Netscreen, Symantec, McAfee, Fortinet, Neoteris, and Watchguard. Progent’s computer security consulting engineers offer help in physical security, wireless security, operational security, hardware security, applications development security, security architecture, security management practices, security planning, security assessment, and system security testing. Progent can also assist with telecommunications, network and Internet security, access permission technology and methodology, business continuity planning, data backup, and encryption.
Progent has agency arrangements with some of the communications industry's leading data/voice carriers and can offer your company the same data/voice bundles you can get by buying direct. Progent can also assist you to pick the service plans that make the most sense for your company and can deliver professional consulting expertise to help you incorporate your data/voice services into a communications solution that optimizes the business value of your computer network. Carriers whose connections are available through Progent include AT&T, Speakeasy, and NextWeb.
Broadwing is the first telecom company to deploy an all-optically switched network offering low latency and high performance. Broadwing offers a wide range of data transports including Broadwing Full T1, Point-to-Point T1, T3, DSL, Frame Relay over DSL, and Asynchronous Transfer Mode. Broadwing also offers VoIP service as well as switched and dedicated voice long distance. Progent has an agency relationship with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you integrate Broadwing data/voice services to build a world-class, integrated communications infrastructure on a small-business budget.
Cisco's latest network products and technologies enable a new model of data center architecture that allows ongoing improvements in processor, disk, LAN/WAN infrastructure, and application technologies in a maintainable and affordable manner. Progent can assist you to identify and deploy Cisco's networking products to create a solid foundation for your data center and to improve your data center functionality in critical areas including processor and disk utilization, comprehensive security enforcement, processor proliferation, regulatory compliance, and disaster recovery.
Small to mid-sized companies can now enjoy all the advantages of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco qualified network consulting professionals. With Progent's economically priced IT service packages, mid-size businesses can choose a simple MOM-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to provide small business information systems enterprise-class reliability, security and performance.
For small companies in Fort Wayne or anywhere in the state of Indiana, Progent offers round-the-clock phone help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates a person's networking skills at the expert level. Cisco qualified CCIEs can handle even the most complex problems associated with network design, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco System's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise enables them to fix the most intractable problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes.
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server and business application products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up quicky following a serious breach. Security solutions offered by Progent include: thorough security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
