Urgent Online Support for Fort Wayne UNIX, Linux, or Sun Solaris SystemsFor small businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's remote support services represent excellent value because they are equipped with the practical background and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly results in your company conserving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of customized technologies and proven methodologies that allow the maximum level of efficiency for online engineering help and repair for small company IT systems. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's system remotely without compromising corporate security.

Progent's powerful technical support database system includes thorough histories describing all support that Progent's customers have received. Progent's staff consultants have access to the records of support delivered to each Progent customer by every engineer. This archive of anomalies and repairs is stored as a quickly exploitable internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with key vendors such as Cisco and Microsoft permit access to other massive support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts can find the best resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's phone-based support professionals have credentials in an extensive array of technologies. This wide range of technical skills allows Progent's engineers to address virtually any problem that may take place in a small business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.

To help customers with mixed-platform environments, Progent also offers the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services available from Progent to companies in Fort Wayne and anywhere in the state of Indiana include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad range of information technology including network architecture, messaging solutions, system and operational security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Fort Wayne, IndianaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to resolve the most intractable issues occurring in network infrastructure design, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to fix the most complex problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting organizations make CCIEs accessible to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive timely support for serious network issues that are lowering business productivity but are outside the comfort zone of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can interface to your environment by means of state-of-the-art remote troubleshooting technology to provide quick, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.

  • Authorized Windows Expertise
    Microsoft Windows Experts for Fort Wayne, IndianaProgent's Microsoft-qualified online service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop support such as Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Certified Network Security Engineers for Fort Wayne, IndianaProgent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; securing your email system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller organizations who don't have the budget to support an in-house Call Center but who require fast response from a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the toughest network challenges, or be ready in those situations when your other support engineers are swamped.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center application software to handle the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk group during unusually busy events such as software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center team of experienced network experts offers your clients in Fort Wayne or anywhere in the state of Indiana rapid access to an effective network service group with extensive experience delivering phone support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a key contributor to company productivity, and Progent's intent is to solve instead of merely track technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based professional consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. To learn additional information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac experts can promote the imaginative elements of Apple Mac computing by offering remote help services and education in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio/video or integrating an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Fort Wayne, or anywhere in the state of Indiana, remote computer system monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By spotting possible issues before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or environments that support a mix of platforms.

How Your Fort Wayne Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.

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