Immediate Remote Help for Fort Wayne Information Networks
Urgent Phone Support for Fort Wayne NetworksFor businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they have the practical background and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls use up minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where fast fixes manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-proven processes which ensure the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to access your company's network without breaching corporate security.

Progent's advanced customer support reporting system stores comprehensive records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support rendered to each Progent client by any consultant. This history of issues and repairs is organized as a readily accessible internal database that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and formal relationships with important vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with the most efficient resolutions quickly.

Remote technical support services provided by Progent to customers in Fort Wayne and anywhere in the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. ProSight services cover all key aspects of modern networking such as email content filtering, security and compliance, disaster recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to support an internal Call Center but who require fast access to a dependable Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless supplement to your established Help Desk staff. Progent's Virtual Call Center can act as a an escalation option to resolve complex technical problems, or be available in overflow situations when your regular resources are too busy.

    Progent's Help Desk Call Center team of seasoned network consultants provides your workers in Fort Wayne or anywhere in the state of Indiana immediate assistance from a large network service resource with substantial experience offering telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of business performance, and Progent's aim is to resolve and not just annotate technical problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your network support is proactive and automated. By detecting emerging problems before they evolve into network outages, automated monitoring can avoid stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft systems, or environments that support a combination of operating systems.
How Your Fort Wayne Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based expertise with Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based computer support specialists can deliver expert and affordable system support the moment your company has to have it. Long experience offering remote repair services has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Fort Wayne organization deals with a regular independent support technician or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to address sudden network crises or especially tough integration projects.

Advantages of Progent's IT Support for Offices in Fort Wayne
Progent's online technical help services allow your Fort Wayne company to have the benefits of timely, expert IT support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most offices in Fort Wayne or anywhere in Indiana, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service specialists offer an easy, fast, and economical way to supplement your local resources and to pass on useful knowledge to improve your ability to handle future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people carry less internal costs than big consulting organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may require your business to go without help during an emergency. As your network grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These badly built environments need proper analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can offer the stable foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for promoting business growth and enhancing efficiency. These companies do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of detailing and archiving service activity results in more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















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