Even if your Fort Wayne company works with a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or especially tough integration problems.

Features of Progent's Online Network Services for Fort Wayne
Progent's phone help, Internet-based repair, system security consulting, and system management services give small businesses in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Phone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small companies in Fort Wayne and is also ideal for customers in more remote areas of Indiana that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.

• Per Minute Billing to Minimize Costs
  Progent provides remote support on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum charge for phone service and asks for no ongoing subscription fee. This saves you from paying big bills for routine fixes.

• Availability of Cisco Certified Network Infrastructure Experts
  As a Certified Partner for Cisco, Progent can provide help from authorized specialists with skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.

• Application Specialists Consulting
  Progent's basic support services consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support offered by the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Help
  • MS Project Training
  • Microsoft Excel Programming
  • MS Office Support
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Consulting
  By offering a full service centralized source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that align with the specific requirements of your business.

• State of the Art Online Connectivity Tools
  Protected online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal service call. Cutting-edge online access tools and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.

• Support for Leading VPN Gateways
  Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• 24-hour Service for High Network Availability
  For small companies with mission-critical applications, Progent offers 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce maximum network availability.

• Help Desk Services
  Progent's Help Desk support programs are designed specifically for budget-constrained small businesses whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

Benefits of Progent's Network Help for Small Businesses in Fort Wayne
Progent's online network troubleshooting services allow your City# small company to realize the benefits of timely, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will acquire added business value by becoming more available, efficient, and protected. Advantages to your business include:

• Seamless remote expansion of your on-site support resources
  For most small businesses in Fort Wayne and throughout Indiana, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of technical problems. However, serious problems can strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and budget-friendly way to supplement your local help and to transfer valuable knowledge to improve your capability to resolve downstream problems locally.

• Less Dependence on Freelance Service Providers
  For network support, small businesses commonly depend on individual freelance consultants. While independent service people have less internal costs than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to go without assistance during an emergency. As your company grows, system unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to insure your IT system is always up and running.

• Create a Solid Foundation for Seamless Expansion
  New businesses typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed systems need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture that can offer the stable foundation to meet current business demands and facilitate downstream expansion.

• Work with Solution Providers Instead of Technology Sellers
  Small businesses need guidance and technical training to negotiate an increasingly complex maze of product options available for accelerating business success and improving efficiency. Businesses hardly need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the true needs of a small business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical experience, fine tuned support software, and understanding of corporate IT enable small offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over=stretched internal resources.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Complete Range of Server Platforms
  Progent can provide world-class expertise for Microsoft’s leading server products with services such as Windows Server 2003 help, Windows Server 2000 migration, Windows NT Server upgrades, Microsoft Exchange 2003 Server support, Microsoft Exchange Server 5.5 and Exchange 2000 Server upgrades, and Microsoft SQL 2005 consulting.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of IT support, executing a wide variety of technical projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only expert technical help, but also a support engineer with proven methods for using computer knowledge to fix real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids large bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

• Complete Records of IT Services
  Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each customer. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the few support companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. This package allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.