Fast Online Help for Fort Wayne Networks
Urgent Online Help for Fort Wayne SystemsFor organizations located in Fort Wayne or anywhere in the state of Indiana, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and diagnostic issues.

Progent's online support engineers provide excellent value because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses because service calls require minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits additionally with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where fast repairs manage to turn into substantial bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies which permit the highest level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's computer system remotely without compromising network security.

Progent's proven technical support database system includes thorough records for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support delivered to every client by any consultant. This database of anomalies and resolutions is structured as a conveniently retrievable proprietary knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at the best resolutions quickly.

Remote support provided by Progent to companies in Fort Wayne and throughout the state of Indiana include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to build and maintain an internal Call Center but who require fast communication with an effective Help Desk Call Center with proficient telephone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk application software to address the special requirements of your business, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group during unusually busy scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology consultants gives your clients in Fort Wayne or anywhere in the state of Indiana rapid assistance from an efficient technical support group with years of experience offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's goal is to fix instead of just report technical problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive and automated. By spotting looming issues before they result in crashes, remote monitoring can ward off inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a mix of platforms.
How Your Fort Wayne Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Fort Wayne or throughout the state of Indiana, Progent's phone-based computer support engineers can provide effective and cost-effective system support whenever your organization needs it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Fort Wayne company works with a regular freelance support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to solve unexpected network crises or especially complex integration problems.

Features of Progent's Remote Network Support for Fort Wayne
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer businesses in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your support investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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