Fast and Affordable Remote Troubleshooting for Fort Wayne Networks
Fast Online Support for Fort Wayne NetworksFor businesses located in Fort Wayne or anywhere in Indiana, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value because they have the practical experience and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast fixes manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without compromising system security.

Progent's sophisticated customer support database system stores thorough records describing all service that Progent's customers have received. Progent's team consultants have access to the details of all help rendered to every client by any consultant. This history of trouble tickets and repairs is stored as a quickly accessible support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts can determine optimal solutions in the least time.

Online support offered by Progent to businesses in Fort Wayne and anywhere in the state of Indiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight line of network monitoring and management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the money or time to build and maintain an in-house Call Center but who require fast communication with a reliable Help Desk with proficient phone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk Call Center software products to address the special needs of your business, or providing occasional online staff to reinforce your internal Help Desk Call Center team to handle demanding events like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology professionals offers your computer users in Fort Wayne or anywhere in the state of Indiana instant contact with a large technical support resource with years of background offering phone consulting and remote troubleshooting for networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's goal is to fix rather than simply annotate network problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides remote professional consulting expertise and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By spotting emerging issues before they cause full-scale emergencies, automated monitoring can head off disruptive and costly network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments based on multiple OS platforms.
How Your Fort Wayne Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Fort Wayne or anywhere in the state of Indiana, Progent's online network support engineers can provide professional and cost-effective system help the moment your company needs it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to fix computer problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Fort Wayne company has a regular freelance support technician or maintains a full time IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to resolve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Remote Computer Services for Fort Wayne
Progent's phone support, remote repair, network security expertise, and system administration services offer companies in Fort Wayne or throughout the state of Indiana the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Fort Wayne and is also ideal for networks in geographic regions of Indiana that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical information, and on-going education.

  • By the Minute Rates to Minimize Costs
    Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online support and imposes no monthly retainer for services provided during normal business hours. This protects you from facing big invoices for routine fixes.

  • Access to Cisco Certified Network Infrastructure Professionals
    Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.

  • Application Specialists Group
    Progent's core support services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support in specific business applications. Support offered by the Application Experts Group covers:
    Dynamics GP Support and Customization
    MS Project and Project Online Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2016 Application Programming and Microsoft SQL 2014 Software Development and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL Management Support and Application Programming
    Mac Help
    Amazon MWS Software Integration

    By offering a full service one-stop source for IT generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that align with the special needs of your company.

  • Sophisticated Remote Connectivity Tools
    Protected online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to produce fast solutions to issues that might otherwise require an expensive onsite service call. State-of-the-art remote connectivity software and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system tracking.

  • Compatibility with Leading VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24-hour Support for Maximum System Availability
    For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum network availability.

  • Help Desk Services
    Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose clients need instant access to a Help Desk service with effective telephone support and complete escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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