Fast and Affordable Online Support for Fort Wayne Information Networks
Immediate Online Consulting for Fort Wayne SystemsFor organizations located in Fort Wayne or anywhere in the state of Indiana, Progent provides remote support for information systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most network problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more with indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies which permit the maximum degree of efficiency for online consulting and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.

Progent's sophisticated customer support database system maintains thorough records for all support that Progent's customers have received. Progent's team service personnel have access to the history of support provided to each client by every engineer. This history of trouble tickets and solutions is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow quick access to vendors' internal engineering staff so Progent's online service specialists are able to find the most efficient solutions quickly.

Remote technical services available from Progent to clients in Fort Wayne and anywhere in the state of Indiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to support an internal Help Desk Call Center but who need fast communication with an efficient Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless reinforcement of your established Helpdesk team. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex network problems, or be ready in hectic circumstances when your regular resources are swamped.

    Progent's Call Center staff of experienced network professionals gives your computer users in Fort Wayne or anywhere in the state of Indiana instant communication with an effective technical support resource with substantial background providing phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's aim is to resolve and not just document network problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team offers online professional engineering support and training in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications such as CRM, Project, MS Word, and MS Office Excel. For more on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, system monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows environments, or systems that incorporate a combination of platforms.
How Your Fort Wayne Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based network support specialists can provide effective and affordable IT help the instant your business has to have it. Long experience providing remote tech support has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Fort Wayne company deals with a regular independent support technician or maintains a full time organization that can handle ordinary network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Organizations in Fort Wayne
Progent's online support services enable your Fort Wayne business to enjoy the benefits of on-call, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by being more available, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Fort Wayne and throughout Indiana, nearby network service resources, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, IT crises may occur when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call support professionals offer an easy, quick, and economical way to augment your local help and to convey useful information to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies often rely on independent freelance consultants. While independent consultants carry smaller overhead than big consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup help may require your company to wait for help during an emergency. As your network expands, system downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. When a network grows, stability and scalability issues can impede the success of the organization. Such badly built systems require careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can offer the stable foundation to handle current business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to negotiate an ever more complex array of product options capable of promoting business success and enhancing productivity. They do not need a computer engineer who is attempting to resell a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Complete Range of Servers
    Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 migration, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to each client. The practice of detailing and archiving service records allows more efficient service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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