Introduction to Progent's Consulting Services for RIM BlackBerry Solutions
RIM BlackBerry Consulting and Support ServicesWireless access to messages, address books, schedules, and the web is a vital feature of IT networks for businesses of all sizes. BlackBerry smartphones are among the most popular devices for maintaining mobile communications. But the infrastructure required to support RIM BlackBerry smartphones has become steadily more sophisticated as the pressure fault tolerance and rock-solid security has increased. Progent's BlackBerry qualified engineers focus in providing small businesses world-class network expertise and technical services that are affordable and efficient.

As a Microsoft Gold certified Partner with years of background working with Exchange, Progent's consultants can provide in-depth expertise for integrating RIM BlackBerry and Microsoft products by delivering services like Microsoft Exchange 2010 Server support as well as by delivering complementary services like Microsoft Lync Server 2010 deployment and MS Office Communications Server consulting to help control Instant Messaging and Presence. Progent's MS SQL 2016 consultants and MS SQL 2014 experts can configure and troubleshoot your SQL database system to operate optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist you to design backup and restore processes to preserve your messaging data and minimize productivity loss in the event of a breakdown of your messaging system.

Progent also retains a staff of Cisco qualified CCIE network consultants who are available remotely to provide advanced support for designing and troubleshooting your IT network so it supports your BlackBerry solution with enterprise levels of fault tolerance, scalability, protection, and maintainability. CCIEs are recognized network consultants who are awarded this top-level classification only by completing strenuous examination by Cisco. CCIEs are able to handle the most complex issues associated with network design, configuration, repair, and support.

Consulting Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool allows Exchange Server, Domino, or Groupwise clients to send and receive emails that stay encrypted in transit to provide maximum data protection. BES Server also streamlines a wide variety of crucial management tasks ranging from BlackBerry configuration and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can show you how to use BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control client settings with BES Server's extensive library of policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BlackBerry BES Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's high-availability infrastructure based on VMware
  • Deploy BlackBerry smartphones wirelessly
  • Set custom management roles
  • Automatically track and report on the overall health of your system

Expert BlackBerry Consulting Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available online to provide expert assistance to companies in the Fort Worth area or throughout the state of Texas. Progent's seasoned online consulting team has helped IT organizations solve network problems and reduce IT service costs in each state in the United States and established a large base of satisfied customers. (See Progent's client testimonials.)

Progent offers online help for a broad array of technologies associated with RIM BlackBerry software and devices such as synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, editing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can in addition help your company to resolve a broad range of issues associated with synchronization, device recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small company networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support costs at a minimum and, by solving issues quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as resolving enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and help your company to select and implement sensible security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, control Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Professional
To contact Progent about professional help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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