Enterprise-class Online Support Expertise for BlackBerry Technology
RIM BlackBerry Online Troubleshooting AssistanceSafe and uninterrupted connectivity from smartphones to email systems like Microsoft Exchange, Lotus Domino, or Groupwise is now mandatory for companies of any type who wish to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are among the premiere solutions for enabling and administering wireless communications. But, supporting productive BlackBerry environments is increasingly challenging because of the advanced tools available to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified engineers are experienced at delivering online consulting and support expertise for BlackBerry systems, reducing service costs and resolving problems more quickly than is possible with traditional on-premises consulting.

Progent has a large team of online consultants certified to support IT system that include technology from all major vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to manage challenging problems with your infrastructure. Progent's Apple qualified support staff can assist your business to interface Macintosh computers with your wireless connectivity solution and can provide help with Apple iPhone integration and management. Progent's Linux specialists can offer expertise in managing application servers powered by various implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux. This breadth of expertise permits Progent to offer a convenient source for any IT consulting needed in mixed-platform networks and eliminates the finger-pointing that small businesses often encounter when trying to find technical help.

Progent's information technology security engineers have been awarded top security certifications such as Global Information Assurance Certification and Certified Information Systems Security Professional (CISSP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security inventory scanning service bundles that allow small companies to receive a professional network security assessment from a Progent security engineer to uncover potential weaknesses in the security profile you present on both sides of your firewall.

Technical Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for handling critical tasks like device installation, upgrades, and retirement while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server provides a wealth of data protection options beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great flexibility in selecting degrees of security to match the specific requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to select advanced security functions and enable them remotely. Samples of these wirelessly configurable security settings include:

  • Disable a smartphone
  • Erase data from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also provides flexibility in determining how to prevent users from loading or executing unsecure or prohibited programs. Progent can assist you to choose protective processes like:

  • Specify precisely what programs are allowed on the device
  • Block external applications from allocating non-volatile memory on the BlackBerry device
  • Determine what resources external software can use on the smartphone
  • Restrict the kinds of access third-party software running on the device can initialize
  • Prevent all third-party software from being loaded or run on the smartphone

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to carry out basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition help you to resolve a wide array of issues associated with synchronization, handset recognition, email consistency, web access, mobile connections, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support expenses low and, by dealing with issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, configuring over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help your company to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry device clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to ask Progent about professional expertise for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.

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