Remote Network Support for Fort Worth Small Office Computer Networks
For small businesses and new ventures in Fort Worth or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to provide effective and affordable system support the instant your company requires it. Long experience providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Fort Worth small business has a regular independent consultant or employs a full time IT staff that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified consultants offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to address sudden system emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Support for Fort Worth
Progent's phone help, Internet-based repair, network security expertise, and network management services give small companies in Fort Worth or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:
Fast Telephone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in Fort Worth and is also ideal for networks in more remote areas of Texas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going training.
By the Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for phone help and imposes no ongoing retainer. This keeps you from facing big invoices for simple fixes.
Availability of Cisco Network Infrastructure Professionals
As a Certified Partner for Cisco, Progent offers the services of authorized professionals with experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.
Application Specialists Consulting
Progent's basic support offerings include technology integration, MS Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Team covers:
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that fit the unique requirements of your business.
State of the Art Remote Access Tools
Secure online access permits Progent's service experts to observe precisely what your customers see. This makes it possible to find fast fixes to issues that might otherwise require an expensive personal service call. Cutting-edge online access software and expert technicians together enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
Support for Leading VPN Products
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
24x7 Support for Maximum Network Availability
For small companies with line-of-business applications, Progent offers round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious small organizations whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
Benefits of Progent's Network Help for Small Organizations in Fort Worth
Progent's remote support services enable your City# small company to have the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your business include:
Seamless virtual extension of your on-site support resources
With most small businesses in Fort Worth and throughout Texas, nearby network service resources, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of technical problems. However, IT crises might spring up when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service technicians. In these instances, Progent's online support professionals provide a convenient, quick, and budget-friendly way to supplement your local help and to convey useful knowledge to increase your capability to handle future problems locally.
Reduced Reliance on Freelance Service Providers
For IT support, small organizations often depend on independent freelance consultants. Although freelance service people have less internal costs than big consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an emergency. As your network expands, network unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always available.
Build a Solid Foundation for Seamless Growth
New companies typically begin with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled on top of a weak foundation. When a network grows, stability and expandability issues can impede the success of the business. Such poorly designed environments need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle critical business demands and ease future growth.
Interact with Problem Solvers Rather Than Technology Vendors
Small offices require advice and technical education to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the true needs of a small business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match IT consulting with the best interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow small companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Best Practices
Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the forefront of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only world-class technical help, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems quickly.
Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to allow simple problems to fester.
Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of documenting and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
24x7 Server Monitoring with Microsoft MOM
Progent is one of the few consulting firms to offer 24x7 network tracking services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.
If your business runs a UNIX, Linux, or Solaris network or a mixed-platform IT environment, Progent's CISA and CISSP-certified security specialists can help your entire organization in a broad range of security topics such as security management procedures, security design and strategies, access control products and methodology, software development security, business processes security, physical security, communications, network and web security, and business continuity preparedness. CISA and CISSP stipulate the core competencies and worldwide standards of knowledge that network security professionals are required to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISA or CISSP qualification have the experience and knowledge to offer effective security management and consulting services.
For companies with Mac users in Northern California, Progent offers onsite education designed for individuals who wish to broaden their understanding of the Apple OS X platform, Macintosh computers, or Macintosh office productivity applications including Microsoft Word, Excel, and Entourage for Mac.
Progent offers consulting services for WatchGuard Firewall security products including the Firefox X Core family of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall security appliance that fits your network protection strategy and is within your IT budget. Progent can also assist you to combine WatchGuard Firewall/VPN and WatchGuard SSL VPN devices with security products from other vendors and provide a one-stop source for technical help, education, and security consulting.
Microsoft Dynamics Great Plains 10.0 software is a comprehensive business management platform that unifies data and operations across your company, communicates seamlessly with other solutions, and brings together workers, customers and vendors unrestricted by time or place. Designed for small to mid-size businesses, Great Plains 10.0 provides functionality for financials, management reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, secure server and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics Great Plains Release 10.0.
Security Auditing for Check Point NGX VPN Evaluation
Progent's Check Point Software consultants can show you how to choose and deploy Check Point Firewall software and hardware powered by Check Point Software's technology to provide an economical and effective security defense for your information network. Progent can also help you integrate other Check Point products including Check Point ZoneAlarm and Check Point FireWall with security solutions from other vendors and offer a single source for on-going network support, maintenance, training, and consulting services.
Operations Manager Example Application Case Studies
Before Progent’s MOM-based solution, network issues were approached reactively, after workers complained about them. With the help of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to ward off server troubles before they grow to be critical enough to impact network availability. Because of MOM, Progent can resolve potential problems before customers suspect that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class reliability, security and performance.
Progent provides clients the services of consultants who have earned some of the IT industry's most prestigious certifications. Progent believes that clients deserve to know that their IT support professionals have formal testing as well as broad practical backgrounds so that Progent's customers can use Progent's support with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts brings privileges for substantially superior vendor assistance than is available to non-certified service providers, enabling Progent to deliver customers a better class of IT support. In addition, major certifications such as CISSP or ISSEP for network security can help corporate clients to demonstrate compliance with regulatory demands by engaging the services of accredited IT experts.
Microsoft Dynamics Great Plains can help you grow and control your business better by offering easy availability of strategic data and a fast ROI. Microsoft GP confers important business benefits including its ability to extend the presence of your company, manage your accounting, automate financial operations, unify procedures throughout your business, refine inventory control, enhance order accuracy, grow revenue and shorten lead-time, and increase free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can offer expert Microsoft Great Plains consultants to help you reap the full benefits of your Microsoft Dynamics Great Plains software.
Progent’s non-stop interoffice connectivity and fault tolerant system infrastructure engineers can help small organizations create fault tolerant Interoffice connectivity via fully redundant system architectures with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office connections supported by fault tolerant EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over offers affordable non-stop interoffice networking.
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom mission-critical applications and eCommerce solutions that operate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Great Plains management reporting consultants can help you design reports that allow you to track your business more effectively, turning raw information into useful insights into your company and customers.
Broadwing is the first telecom company to complete a fully optically switched backbone network offering low latency and high performance. Broadwing Communications provides a wide variety of data services including Broadwing T1, Bonded T1, T3, DSL, ISDN, and ATM. Broadwing also provides Voice over IP solutions plus switched voice long distance. Progent has an agency agreement with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate Broadwing data/voice services to create a world-class, cohesive communications infrastructure on a small-business budget.
