Dallas, TX Metro Area Contact Information:

City Street Address Contact Information
Dallas, TX 1717 McKinney Ave
Suite 700
Dallas, Texas, 75202
Sales Phone: 214-446-3777

Link: Dallas Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth Network Support Services

Fast Online Support for Fort Worth Computer Networks
Fast Online Technical Support for Fort Worth NetworksFor organizations in Fort Worth or anywhere in the state of Texas, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they have the practical background and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces direct expenses because service calls require fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to link to your system without violating system security.

Progent's proven customer support database system includes extensive documentation of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support rendered to each client by every Progent engineer. This database of trouble tickets and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.

Remote support services available from Progent to customers in Fort Worth and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the resources to support an internal Call Center but who need quick response from an effective Help Desk with proficient telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting support can aid you in creating an effective new Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center application software to handle the special demands of your company, or adding temporary phone support staff to work with your existing Call Center team to deal with high-demand scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Fort Worth or anywhere in the state of Texas instant access to a dependable technical support group with years of background offering phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a key contributor to company performance, and Progent's policy is to resolve and not simply document IT issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering support and training in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Fort Worth, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a variety of operating systems.
How Your Fort Worth Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Fort Worth or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to provide expert and affordable system support the instant your business has to have it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Fort Worth organization deals with a regular independent consultant or employs an in-house organization that can deal with day-to-day network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to solve unexpected system crises or particularly tough integration problems.

Details of Progent's Remote Computer Support for Fort Worth
Progent's online help, Internet-based repair, system security consulting, and system management services give businesses in Fort Worth or throughout the state of Texas the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your company world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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