Immediate Remote Support for Fort Worth Computer Systems
Fast Online Help for Fort Worth NetworksFor businesses located in Fort Worth or anywhere in Texas, Progent offers online support for networks based on Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve most network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs somehow turn into large bills. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to communicate with your system remotely without breaching system security.

Progent's advanced service reporting application includes extensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance provided to each client by any Progent consultant. This archive of anomalies and responses is stored as a readily accessible support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up other vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find optimal resolutions promptly.

Online support services available from Progent to companies in Fort Worth and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the resources to support an in-house Help Desk but who want fast access to an efficient Help Desk with professional phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting expertise can guide you in building an effective new Call Center or enhancing your existing organization, identifying or customizing Help Desk software products to handle the particular demands of your business, or adding occasional online personnel to supplement your in-house Help Desk resources during unusually busy scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants gives your customers in Fort Worth or anywhere in the state of Texas rapid access to a dependable technical support resource with extensive experience providing telephone-based support and online diagnostics for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant driver of business success, and Progent's intent is to fix instead of just document network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To find out additional information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Fort Worth, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in downtime, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments based on a variety of platforms.
How Your Fort Worth Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Fort Worth or anywhere in the state of Texas, Progent's online computer support engineers are ready to deliver professional and affordable IT help the moment your business requires it. More than a decade of delivering remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Fort Worth company works with a local freelance consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to fix sudden network crises or particularly complicated integration projects.

Details of Progent's Online Network Services for Fort Worth
Progent's online help, remote repair, system security expertise, and network management services give offices in Fort Worth or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your organization enterprise-level network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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