Fast Online Troubleshooting for Fort Worth Computer Networks
Fast Remote Support for Fort Worth NetworksFor companies in Fort Worth or anywhere in the state of Texas, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the highest degree of efficiency for online help and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's system remotely without compromising system security.

Progent's sophisticated technical support database system includes extensive documentation for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of assistance delivered to every client by any Progent consultant. This archive of problems and resolutions is organized as a quickly retrievable support database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and formal partnerships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Remote support services available from Progent to clients in Fort Worth and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight series of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight Systems Watch server and desktop automated management consulting.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to build and maintain an internal Help Desk but who want fast response from a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest technical challenges, or be ready in overflow situations when your other support engineers are too busy.

    Progent's Help Desk team of experienced network consultants offers your computer users in Fort Worth or anywhere in the state of Texas rapid access to an efficient support group with substantial background delivering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a major contributor to company success, and Progent's goal is to fix and not just track network problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more information concerning Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in full-scale emergencies, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks that support a combination of OS platforms.
How Your Fort Worth Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Fort Worth or throughout the state of Texas, Progent's online computer support specialists are ready to provide effective and cost-effective system support whenever your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Fort Worth company relies on a regular independent consultant or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to address unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Network Support for Fort Worth
Progent's online support, remote troubleshooting, network security expertise, and system management services give businesses in Fort Worth or throughout the state of Texas the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Fort Worth and is also ideal for customers in geographic regions of Texas that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing education.

  • By the Minute Rates to Reduce Costs
    Progent offers online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online support and imposes no ongoing subscription fee for support services delivered during normal business hours. This protects you from paying big bills for routine fixes.

  • Availability of Cisco Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers the services of on-staff professionals who have skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's core support services include system integration, MS Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise in critical application areas. Support available from the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Software Development and Troubleshooting
    Oracle Project Management and Application Development
    MySQL DBA Services and Software Programming
    Apple Mac Integration
    Amazon Marketplace Web Service Software Integration

    By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that align with the specific requirements of your business.

  • Advanced Online Access Software
    Protected remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise require a costly onsite service call. State-of-the-art remote connectivity tools and expert technicians combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and remote network monitoring.

  • Compatibility with Popular VPN Products
    Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • Round-the-Clock Service for High System Availability
    For offices with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained offices whose clients need instant recourse to a Help Desk service with effective phone support and full escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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