Immediate Phone Consulting for Fort Worth UNIX, Linux, or Solaris SystemsFor small and midsize companies in Fort Worth or anywhere in the state of Texas, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's remote technical support services represent excellent leverage because they are equipped with the practical experience and the sophisticated tools to resolve the majority of network issues rapidly. This reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor solutions manage to turn into large invoices. Progent's skill at handling technical issues efficiently translates into your company saving cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote engineering help and troubleshooting for small business IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to connect to your environment remotely without breaching system security.

Progent's proprietary customer support reporting application includes detailed records for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services rendered to every client by any Progent engineer. This database of anomalies and repairs is organized as an easily exploitable internal database that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and formal relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts can determine optimal resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone services in Fort Worth or anywhere in Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's engineers to resolve virtually any problem likely to take place in a small company network. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Phone-based services provided by Progent to customers in Fort Worth and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a wide array of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Fort Worth, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to resolve the most complex issues encountered in network design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs represent an exceptional value because their deep experience permits them to solve even the most complex problems quickly. In common instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a CCIE so your company can receive immediate support for complex network issues that are hurting worker efficiency but are outside the experience of your regular IT service resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of state-of-the-art on-line support tools in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.

  • Certified Windows Support
    MS Windows Support for Fort Worth, TexasProgent's Microsoft-certified remote support professionals offer computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full array of remote desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified System Security Engineers for Fort Worth, TexasProgent's accredited CISM and CISSP security engineers offer a variety of system protection solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help your company to recover quickly following a damaging breach. Security services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for small businesses who lack the resources to build and maintain an in-house Help Desk but who require fast communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can operate as an escalation option to handle the toughest computer system challenges, or be ready in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to meet the special demands of your corporation, or adding temporary phone support personnel to supplement your internal Call Center team to handle unusually busy scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in Fort Worth or anywhere in the state of Texas rapid access to a large network service resource with substantial background providing phone help and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's goal is to fix instead of simply document technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Excel. To learn more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the imaginative elements of Apple Mac computing by delivering phone-based help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or putting together an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Fort Worth, or anywhere in the state of Texas, remote network monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer support is proactive rather than reactive. By detecting looming trouble spots before they cause downtime, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or environments powered by a mix of operating systems.

How Your Fort Worth Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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