Urgent Remote Support for Fort Worth UNIX or Linux SystemsFor small companies located in Fort Worth or anywhere in Texas, Progent offers support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote support services represent exceptional value because they have the real-world background and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers direct expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick solutions manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly results in your business spending less money.

Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-tested processes which allow the maximum degree of efficiency for remote engineering help and repair for small business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your network remotely without breaching corporate security.

Progent's proprietary customer support reporting system maintains thorough histories for the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help rendered to each customer by every engineer. This archive of trouble tickets and resolutions is structured as a readily accessible internal knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' internal product engineers so Progent's remote consulting experts are able to determine the most efficient solutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Fort Worth or anywhere in Texas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's online network support professionals have credentials in a comprehensive set of products and technologies. This broad range of IT skills enables Progent's engineers to resolve virtually any emergency that may crop up in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To help clients with multi-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services provided by Progent to small businesses in Fort Worth and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Consultants for Fort Worth, TexasThe Cisco CCIE certification is the highest recognition for networking consultants, and validates a person's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn problems encountered in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience permits them to find solutions for even the most complex problems quickly. In many instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive urgent support for severe network infrastructure issues that are crippling business efficiency but are outside the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated remote support tools to provide fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified Windows Support
    Windows Support for Fort Worth, TexasProgent's Microsoft-qualified remote service engineers can provide computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified Network Security Experts for Fort Worth, TexasProgent's certified CISM and CISSP network security engineers can provide a range of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your business to recover quickly after a damaging penetration. Security solutions offered by Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine local resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Call Center support alternatives for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for small businesses who lack the money or time to create an in-house Help Desk Call Center but who want fast access to a reliable Help Desk with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk can act as an escalation alternative to handle the toughest technical challenges, or be available in those situations when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk software to meet the particular needs of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network professionals offers your clients in Fort Worth or anywhere in the state of Texas fast communication with an effective technical support resource with substantial background delivering phone help and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a solid enabler of company success, and Progent's aim is to fix rather than simply track network problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Excel. For more on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can promote the creative aspect of Mac environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Fort Worth, or anywhere in the state of Texas, remote network and server monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your IT support is proactive rather than reactive. By detecting emerging trouble spots before they result in network outages, automated monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a mix of OS platforms.

How Your Fort Worth Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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