UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for Fort Worth Small Office Network Systems
For small and midsize companies in Fort Worth or anywhere in the state of Texas, Progent provides 24x7 phone support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support services represent exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast solutions somehow turn into large invoices. Progent's penchant for solving problems efficiently results in your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies which promote the maximum degree of efficiency for online consulting and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's remote service group to interface to your network without breaching corporate security.
Progent's powerful technical support database system maintains comprehensive records of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance provided to every customer by every engineer. This archive of trouble tickets and resolutions is structured as a readily searchable internal database that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close partnerships with important technology companies including Cisco Systems and Microsoft make available additional extensive technical knowledge bases as well as to vendors' in-house product engineers so that Progent's remote service specialists can determine the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To get started with Progent's phone support in Fort Worth or anywhere in Texas or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online technical support experts have advanced credentials in a comprehensive set of technologies. This broad range of technical skills enables Progent's engineers to tackle virtually any emergency likely to crop up in a small business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support companies with mixed-platform networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to clients in Fort Worth and anywhere in the state of Texas include:
UNIX/Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services cover a broad spectrum of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving The Cisco CCIE certification is the premier recognition for network engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve even the most intractable issues occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco System's internal product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to fix even the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get urgent help for complex network issues that are hurting business productivity but are not within the scope of your ordinary computer support group or consultant. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support Progent's Microsoft-qualified online service professionals offer computer system problem solving and consulting assistance for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner network support company and can offer your company the expertise of consulting engineers who can assist to integrate, maintain and administer the extensive suite of Microsoft Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, Microsoft SharePoint Services, Project Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Engineers Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your company to recuperate quicky after a damaging penetration. Security solutions offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT programs that small businesses frequently request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
Help Desk Call Center Support
Progent's Call Center programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for small businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who want quick communication with a reliable Call Center with proficient telephone support as well as the ability to escalate complex trouble tickets to high-level consultants.
Progent’s Virtual Call Center is intended for bigger businesses and acts as a transparent addition to your current Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex technical challenges, or be available in hectic instances when your other support engineers are overwhelmed.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk application software to handle the unique requirements of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center team to handle demanding events such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network consultants provides your computer users in Fort Worth or anywhere in the state of Texas rapid communication with an effective technical support group with substantial background offering phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a significant driver of company success, and Progent's intent is to fix and not just annotate IT issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote professional engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can nurture the creative aspect of Apple Mac environments by offering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Fort Worth, or anywhere in the state of Texas, remote network and server monitoring support powered by MS Operations Manager, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By anticipating emerging issues before they expand into downtime, automated monitoring can avoid stressful and expensive service failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks powered by a combination of operating systems.
How Your Fort Worth Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or e-mail information@progent.com.
In addition to providing Microsoft Dynamics GP specialists, Progent can supply experts in Microsoft Dynamics AX ERP Software, Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's consultants also can help you build and maintain a secure, robust server and communications foundation to run your ERP, MRP and accounting applications.
Progent can provide easy, immediate, and economical access to CCIE support professionals. CCIEs are recognized networking gurus who earn this top-level certification only through strenuous examination by Cisco Systems. CCIEs can handle even the most complicated problems surrounding network design, integration, troubleshooting, and support. Progent’s CCIE consultants work intimately with Cisco in-house staff in analyzing issues with Cisco's IOS platform and devising fixes or acquiring patches to resolves problems. Progent offers fast access to a CCIE by telephone so that you are able to receive immediate help for complex network troubles that are affecting business productivity but are beyond the scope of your local IT support resources. Progent's CCIE support engineers can access your environment via advanced remote connectivity tools to deliver fast and affordable diagnosis and repair of urgent network difficulties.
Progent's Microsoft and Cisco qualified network consultants offer a wide array of expertise covering the fundamental network technologies needed by small business IT systems. Progent's main services include system integration, Microsoft Exchange help, network protection support, and Help Desk outsourcing. Progent's Application Experts Team can supply professional consulting expertise in special application fields including ERP, MRP, custom financial systems, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. Progent can also supply small businesses with part-time CIO services.
Progent can help your company to design and execute an efficient transition from a UNIX-based information environment to a network powered by Microsoft Windows and capable of running Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your data and reduce productivity discontinuity by developing an efficient migration plan that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of existing infrastructure, migration strategy and testing, MS Exchange migration expertise, data and application migration, and server and storage system migration and consolidation.
Windows Enterprise Directory demands significant practical experience to integrate efficiently across an enterprise. Progent’s Microsoft qualified engineers are experts in designing, integrating, and supporting complex Microsoft Enterprise AD projects. Progent’s fields of expertise with Microsoft Windows 2003 AD include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual beta software configuration objects in online AD environments, and repair of failed installations of AD and Active Directory-integrated applications.
Progent’s experienced Cisco network security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack defense, and safe access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform,eliminating possible OS-specific security holes.
Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a broad range of technical projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.
Even if your business has a minimal computer support group and a limited technology budget, your information system can still have the same high availability and responsiveness that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-qualified network consultants, the latest system management products for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to cut service costs, fix problems quickly, and anticipate problems before they impact system productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform complete process management. Progent can help with MOM 2000 and MOM 2005 to offer small company systems enterprise-class availability, security and capacity.
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each customer. The discipline of documenting and organizing support records results in more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information.
Progent’s professionals provide experience in multiple disciplines relevant to mobile networking such as system architecture, wireless data synchronization, wireless security, mobile e-mail, Windows Mobile 2003. PDA integration, RIM Blackberry, and wireless application development. Progent's Microsoft and Cisco certified experts can save your organization time and expense by using their wireless experience to show you how to select and integrate mobile networking solutions that fit the needs of your business. Progent can also tune your network infrastructure so that wireless appliances perform more reliably.
Microsoft System Center 2005 offers comprehensive information system management by bringing together and improving the change, configuration, event, and performance management capabilities built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides sophisticated information management tools such as SMS 2003 for change and configuration management, MOM 2005 to increase operational productivity, and System Center Reporting Server to consolidate event and performance information. Progent has extensive experience providing Systems Management Server support services and Microsoft Operations Manager consulting as well as expertise in supporting and managing mixed-vendor networks powered by Microsoft, Cisco, Unix/Linux, Mac and other technology companies. This diversity of real-world experience makes it possible for Progent to supply comprehensive IT management solutions that utilize the industry's most powerful technology.
Progent provides national remote technical support and troubleshooting services for companies that operate Apple Mac OS X environments or whose IT systems include a mix of Apple Mac and Microsoft technology. Remote IT help offers maximum leverage for your information technology dollar by preserving client productivity and limiting the hours charged for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to solve most network problems without wasting time and money by traveling to your location. In most of cases your network issues can be dealt with over the phone or via a combination of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security specialists to assist you with the most difficult network problems.
For small and midsize companies in Fort Worth or anywhere in the state of Texas, Progent provides 24x7 phone support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.
The Cisco CCIE certification is the premier recognition for network engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve even the most intractable issues occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco System's internal product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to fix even the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-qualified online service professionals offer computer system problem solving and consulting assistance for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your company to recuperate quicky after a damaging penetration. Security solutions offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
