Fast and Affordable Online Help for Fort Worth IT Networks
Immediate Remote Help for Fort Worth SystemsFor businesses in Fort Worth or anywhere in the state of Texas, Progent provides remote support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to solve the majority of network issues quickly. This lowers direct costs since solutions require fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as major bills. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your computer system remotely without breaching network security.

Progent's sophisticated technical support reporting system includes thorough records of the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to each customer by every Progent engineer. This history of problems and resolutions is structured as a quickly searchable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and formal relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's remote consulting experts can come up with the best resolutions in the least time.

Online support services available from Progent to companies in Fort Worth and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who need quick response from an effective Help Desk with proficient phone support plus the expertise to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your established organization, selecting or customizing Help Desk software products to handle the unique requirements of your business, or providing temporary online personnel to supplement your internal Help Desk team during demanding events like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of veteran information technology professionals gives your customers in Fort Worth or anywhere in the state of Texas quick access to a reliable support group with substantial experience delivering phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a solid enabler of business success, and Progent's policy is to fix and not simply document technical issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including CRM, Project, MS Word, and MS Office Excel. To find out more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Fort Worth, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting potential problems before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows networks, or environments based on a mix of platforms.
How Your Fort Worth Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Fort Worth or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and affordable system support whenever your company has to have it. Long experience delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Fort Worth company deals with a regular independent consultant or employs a full time organization that can handle typical network problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Fort Worth
Progent's online technical help services allow your Fort Worth business to realize the benefits of immediate, world-class network support without the expense of managing a full-time IT staff. Your information system will derive added business value by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most businesses in Fort Worth or anywhere in Texas, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, IT crises may strike when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and economical way to augment your regular help and to transfer useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller offices often depend on individual freelance service providers. While freelance service people carry less overhead than big consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of fallback personnel may force your company to go without assistance during an emergency. As your network expands, network downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the business. These badly designed systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle critical business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical training to negotiate an ever more complex maze of technology options capable of promoting business success and improving efficiency. Businesses do not need a computer engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Line of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 integration, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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