Even if your Fort Worth company relies on a regular independent consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Support for Fort Worth
Progent's phone support, remote repair, network security expertise, and system administration services give small offices in Fort Worth or throughout the state of Texas unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's experts can provide your small business world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

• Fast Phone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Fort Worth and is also ideal for customers in more remote regions of Texas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service databases, and on-going education.

• Per Minute Rates to Minimize Costs
  Progent provides online support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone help and requires no monthly retainer. This keeps you from paying big bills for routine fixes.

• Availability of Cisco Certified Network Architecture Professionals
  As a Certified Partner for Cisco Systems, Progent can provide help from on-staff professionals who have expertise in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.

• Application Specialists Group
  Progent's core support services include system integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support in specific application areas. Support available from the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Training
  • MS Office Excel Programming
  • Microsoft Office Help
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Help
  By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that match the unique needs of your business.

• Sophisticated Remote Access Software
  Protected remote access allows Progent's support professionals to see precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise require a costly onsite service call. State-of-the-art online access tools and experienced engineers together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• 24x7 Support for Maximum System Uptime
  For small offices with vital applications, Progent offers round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center services are designed specifically for budget-constrained small companies whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Organizations in Fort Worth
Progent's remote network troubleshooting services allow your City# small business to enjoy the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

• Seamless virtual expansion of your local support resources
  For most small offices in Fort Worth or anywhere in Texas, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can resolve typical network problems. However, major troubles might occur when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online support professionals give you an easy, fast, and economical way to supplement your local resources and to transfer valuable information to improve your capability to handle future issues locally.

• Reduced Reliance on Freelance Service Providers
  For network support, small offices often rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your network grows, network unavailability and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your network is always available.

• Create a Solid Basis for Smooth Growth
  New organizations typically start with an IT system created on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown onto a weak foundation. As a network grows, stability and expandability problems can impede the success of the business. These badly built environments require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can deliver the solid foundation to handle critical business demands and simplify future expansion.

• Work with Problem Solvers Instead of Product Resellers
  Small organizations require advice and technical training to navigate through an ever more complex maze of technology alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network engineer who is motivated to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and understanding of enterprise networking enable small businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Entire Range of Servers
  Progent can provide world-class support for Microsoft’s popular server platforms with services such as Windows Server 2003 consulting, Microsoft Windows Server 2000 upgrades, Windows NT migration, Microsoft Exchange 2003 Server integration, Exchange Server 5.5 and Exchange Server 2000 upgrades, and SQL 2005 expertise.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the forefront of IT service, executing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for applying computer knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

• Full Records of IT Services
  Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every consultant to each customer. The discipline of documenting and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MOM causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.