Fast Online Help for Fort Worth Information Networks
Fast Online Support for Fort Worth SystemsFor businesses in Fort Worth or anywhere in the state of Texas, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses since solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast solutions manage to end up as large invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-proven processes which allow the maximum degree of efficiency for remote consulting and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to interface to your company's system without violating system security.

Progent's powerful customer support database application stores comprehensive records of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to every client by every engineer. This history of problems and fixes is structured as a readily exploitable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' in-house support staff so Progent's remote service specialists are able to determine the best resolutions quickly.

Remote technical support services provided by Progent to customers in Fort Worth and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the money or time to create an in-house Call Center but who need fast access to a dependable Help Desk Call Center with professional telephone support plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless addition to your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system issues, or be available in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk team of experienced network professionals offers your clients in Fort Worth or anywhere in the state of Texas instant communication with an efficient support group with years of experience providing telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of company success, and Progent's target is to solve and not simply document IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Office Excel. To learn more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Fort Worth, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your IT support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into crashes, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a mix of platforms.
How Your Fort Worth Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Fort Worth or throughout the state of Texas, Progent's online network support specialists are ready to deliver effective and cost-effective system support the moment your company needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Fort Worth office has a local freelance support technician or employs an in-house organization that can handle typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Fort Worth
Progent's online network troubleshooting services enable your Fort Worth company to realize the advantages of immediate, world-class network support without the cost of managing an in-house IT staff. Your network will derive greater business value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most offices in Fort Worth and throughout Texas, nearby network service providers, whether made up of independent consultants or an internal IT staff, can deal with typical technical problems. On the other hand, IT crises might spring up when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service specialists give you an easy, fast, and affordable way to augment your local help and to transfer useful knowledge to improve your ability to deal with future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses commonly depend on independent freelance consultants. While freelance consultants have less internal costs than big support firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your business expands, network downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated array of product options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each client. The practice of documenting and archiving service records results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















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