Greater Dallas Metro Area Contact Information:

Greater Dallas Metro Area Onsite IT Consulting
Progent locations in the Greater Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
#1000e
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Fast and Affordable Online Troubleshooting for Fort Worth Networks
Fast Remote Consulting for Fort Worth SystemsFor organizations in Fort Worth or anywhere in Texas, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools needed to solve the majority of information system issues quickly. This reduces immediate costs because service calls require minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online consulting and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to connect to your environment without breaching network security.

Progent's proven customer support reporting application maintains comprehensive documentation for the service that Progent's clients have received. Progent's team service personnel have access to the history of assistance rendered to every Progent customer by every engineer. This archive of anomalies and responses is organized as an easily retrievable proprietary database that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' internal support staff so Progent's online service specialists can find optimal solutions in the least time.

Remote services provided by Progent to customers in Fort Worth and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the resources to build and maintain an in-house Help Desk but who need quick communication with a reliable Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk or revamping your established one, evaluating or enhancing Help Desk software products to handle the special needs of your business, or adding temporary phone support personnel to work with your existing Help Desk resources to deal with high-demand scenarios such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Fort Worth or anywhere in the state of Texas quick access to a large network service resource with years of experience providing phone consulting and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key driver of business efficiency, and Progent's target is to solve rather than merely track IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so your network support is proactive rather than reactive. By spotting emerging trouble spots before they cause full-scale emergencies, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a variety of platforms.
How Your Fort Worth Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Fort Worth or throughout the state of Texas, Progent's online network support engineers are ready to provide effective and economical IT help the moment your business needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Fort Worth business has a regular freelance support technician or employs an in-house organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Fort Worth
Progent's online technical help services enable your Fort Worth organization to have the advantages of on-call, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most organizations in Fort Worth or anywhere in Texas, local computer service providers, whether represented by independent consultants or a full-time IT staff, can handle the majority of technical problems. On the other hand, IT crises may strike when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support professionals provide an easy, quick, and economical solution to supplement your regular help and to pass on useful knowledge to improve your ability to resolve future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance consultants. While independent service people carry less internal costs than big support firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your network remains available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a strong framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the business. Such poorly designed systems require careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a system architecture that can offer the stable foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller offices need guidance and technical training to navigate through an ever more complicated array of technology options capable of promoting business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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