World-class Online Support Services for BlackBerry Environments
BlackBerry Online Configuration HelpSafe and dependable connectivity from smartphones to messaging platforms like Exchange Server, Domino, or Groupwise has become mandatory for businesses of any size who wish to maximize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are some of the premiere solutions for enabling and managing mobile communications. However, supporting productive BlackBerry environments has become complex because of the sophisticated tools available to fulfill the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry certified consultants are experienced at providing remote consulting services for BlackBerry environments, lowering support expenses and taking care of issues more quickly than is feasible via traditional on-premises consulting.

Progent maintains a seasoned team of remote consultants certified to maintain networks that include products from all major vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can assist your company to manage complex problems with your network environment. Progent's Apple certified specialists can assist your business to interface Macs with your mobile communications solution and can provide expertise with iPhone and iPad integration. Progent's Linux consultants can offer assistance for supporting servers powered by all leading versions of Linux such as RedHat, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This range of support skills allows Progent to act as a convenient source for all IT assistance needed in multi-platform networks and eliminates the blame game that small organization commonly confront when looking for technical help.

Progent's network security engineers have earned prestigious security certifications including Certified Information Security Manager (CISM) and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security penetration scanning service bundles that enable small companies to receive an impartial network security evaluation from a Progent security engineer to uncover possible weaknesses in the security posture you present on both sides of your security perimeter.

Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and maintenance of BlackBerry smartphones, providing a centralized solution for controlling critical tasks such as smartphone installation, upgrades, and retirement and providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange, Groupwise, or Lotus messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry BES Server includes a variety of security capabilities beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows excellent versatility in selecting levels of protection to meet the specific requirements of your network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and activate them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry device
  • Erase data from a missing device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also offers versatility in selecting how to keep users from installing or executing unsecure or prohibited code. Progent can help you to choose protective techniques like:

  • Specify exactly what applications are permitted on the device
  • Block external software from allocating persistent memory on the BlackBerry device
  • Select what resources external software can use on the BlackBerry device
  • Restrict the types of access external programs running on the BlackBerry device can initialize
  • Block all third-party applications from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to carry out common support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can also assist you to resolve a broad range of issues associated with synchronization, handset detection, messaging reconciliation, web access, mobile connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small office networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by dealing with issues quickly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist your company to select and install appropriate security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange Server.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.
















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