Consulting and Technical Support Services for Research In Motion BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones from Research in Motion are one of the most popular solutions for maintaining mobile access to messaging, calendars, web applications, and other critical business information. As the complexity of small business networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has become increasingly difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses frequently turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery capabilities, provides small businesses a budget-friendly solution for integrating BlackBerry technology seamlessly into their IT network.

Progent's experts can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined management tools to help you monitor and control BlackBerry devices across your business, define security policies that make sense for your company, develop custom wireless software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

Technical Expertise for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of RIM BlackBerry devices, offering a centralized solution for handling critical jobs such as device installation, updates, and retirement and providing a strong foundation for security and high availability. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email platforms and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry BES Server provides a variety of data protection options starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great flexibility in selecting levels of protection to meet the special requirements of your mobile environment. Progent's BlackBerry certified consultants can help your company to choose powerful security features and enable them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry device
  • Erase information from a lost smartphone
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also provides flexibility in selecting mechanisms to keep users from installing or executing unsecure or prohibited applications. Progent can help you to select protective processes like:

  • List exactly what programs are allowed on the device
  • Block third-party applications from allocating non-volatile memory on the BlackBerry device
  • Determine what functions external software can use on the BlackBerry device
  • Restrict the kinds of access third-party programs running on the BlackBerry device can establish
  • Block all third-party software from being installed or executed on the BlackBerry smartphone

Expert BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are accessible by phone to deliver expert technical help to businesses in the Fresno area or anywhere in the state of California. Progent's seasoned online technical support experts have helped IT organizations solve computer issues and reduce IT service expenses in every state in the United States and built a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a wide array of issues related to BlackBerry software and devices including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition help your company to resolve a broad range of problems concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small business IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support costs at a minimum and, by resolving issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant offers expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements assessment, solution architecture, installation planning and execution, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment meet your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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