Introduction to Progent's Consulting Services for BlackBerry Technology
BlackBerry Consulting and Support ExpertiseMobile connectivity to messages, address books, schedules, and the web has become a vital feature of information systems for businesses of all sizes. RIM BlackBerry smartphones are some of the most powerful solutions for maintaining anywhere, anytime communications. However the network architecture needed to accommodate BlackBerry handhelds has grown steadily more complex as the demand for fault tolerance and and air-tight security has increased. Progent's RIM certified engineers focus in providing small companies world-class network expertise and troubleshooting services that are economical and efficient.

As a Microsoft Gold certified Partner with more than a decade of experience working with MS Exchange Server, Progent can provide in-depth assistance in incorporating BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 consulting as well as by offering related support services like Lync Server deployment and MS Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's Microsoft SQL 2016 integration consultants and MS SQL Server 2014 experts can set up and repair your SQL database system to operate optimally with BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can help your company to develop archiving and recovery procedures to preserve your data and minimize productivity disruption in the event of a breakdown of your messaging solution.

Progent also retains a large team of Cisco qualified CCIE network engineers who are available online to offer advanced support for architecting and repairing your IT network so it supports your BlackBerry system with high levels of fault tolerance, scalability, security, and manageability. CCIEs are recognized network professionals who earn this prestigious status only through strenuous testing by Cisco. CCIEs are able to resolve even the most complex issues surrounding network design, implementation, repair, and maintenance.

Consulting and Technical Expertise for BlackBerry BES Server
RIM's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange, Lotus, or Novell GroupWise users to transmit and receive messages that are encrypted during wireless transit to provide optimum data protection. BlackBerry Enterprise Server also simplifies a wide variety of critical administrative tasks ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also help your company to utilize BlackBerry BES Server to implement important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BES Server's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set custom administration roles
  • Automatically track and report on the overall health of your solution

Professional BlackBerry Technical Support Available Online from Progent
Progent's certified BlackBerry support specialists are accessible by phone to provide prompt assistance to companies in the Fresno region or anywhere in the state of California. Progent's experienced remote technical support experts have helped IT organizations solve network issues and reduce support expenses in every state in the country and established a substantial base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a broad array of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as resolving enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to define and install sensible security options.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange Server data flow, generate, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, deployment planning and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a mobile wireless environment that meets your IT budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and hardware products match your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry expert can help your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to run network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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