Enterprise-class Remote Consulting Expertise for BlackBerry Technology
RIM BlackBerry Online Configuration HelpSafe and uninterrupted connectivity from smartphones to email platforms like Exchange, IBM Lotus Domino, or Groupwise is now a necessity for companies of any size who want to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the premiere solutions for enabling and administering mobile connectivity. However, maintaining productive BlackBerry systems has become complex due to the sophisticated tools that exist to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry certified engineers are expert at providing remote consulting expertise for BlackBerry systems, lowering service expenses and resolving problems faster than is feasible with traditional on-site service providers.

Progent has a large team of remote consultants qualified to support IT system that include technology from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist your company to manage challenging issues with your infrastructure. Progent's Apple certified specialists can assist your business to integrate Macintosh computers with your wireless connectivity environment and can provide support with Apple iPhone and iPad integration. Progent's Linux specialists can offer help for managing application servers powered by various implementations of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of expertise permits Progent to offer a convenient solution for any consulting assistance needed in mixed-platform networks and eliminates the finger-pointing that small organization often confront when looking for technical help.

Progent's IT security engineers have earned prestigious security accreditations such as Certified Information Security Manager and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of economical security inventory testing service bundles that enable small businesses to receive an impartial security evaluation from a Progent security consultant to determine possible risks in the security posture you present inside and outside your security perimeter.

Integration Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange Server, Lotus, or Novell GroupWise clients to send and receive emails that stay encrypted during wireless transit to provide maximum security. BES Server also simplifies a wide variety of critical management tasks that span from BlackBerry deployment and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified consultants can help you use RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage user and group configurations with BES Server's extensive selection of policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry Enterprise Server to perform key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BlackBerry's high-availability architecture using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and analyze the health of your solution

How Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can also help your company to troubleshoot a broad array of issues concerning synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, PC software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by handling problems quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to select and implement appropriate security configurations.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
To ask Progent about engineering help for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.
















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