Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were once one of the most successful products for maintaining location-independent connectivity to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Fresno, California businesses support from BlackBerry-qualified consultants who can help businesses to maintain their BlackBerry environments or transition smoothly to a current smartphone solution.

As the sophistication of small company IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for organizations regardless of size, effective deployment and support of BlackBerry technology has grown increasingly challenging. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small organizations frequently turn to outside support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to design, manage, and repair BlackBerry solutions economically and effectively, dispensing with the need for an in-house BlackBerry technology expert and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's efficient remote service delivery model, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their IT system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and control BlackBerry devices throughout your company, define security policies that are right for your company, customize mobile applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, offering a centralized platform for controlling key jobs like device installation, upgrades, and retirement and also providing a solid foundation for security and high availability. BlackBerry BES Server delivers transparent communication between Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server offers a wealth of security capabilities starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in selecting levels of security to match the special needs of your environment. Progent's BlackBerry certified engineers can assist you to select advanced security functions and activate them remotely. Samples of these wirelessly configurable security features include:

  • Disable a device
  • Erase data from a missing smartphone
  • Disable Bluetooth
  • Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting ways to prevent BlackBerry users from installing or executing unsafe or unauthorized programs. Progent can help you to choose blocking processes like:

  • Specify exactly which applications are allowed on the device
  • Block external programs from using non-volatile memory on the smartphone
  • Select which resources external programs can use on the smartphone
  • Restrict the types of access external software running on the device can establish
  • Block all third-party programs from being installed or run on the BlackBerry device

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can help you to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can also help your company to resolve a wide array of problems associated with synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, workstation software installation, and Desktop Redirector.

As a leader in providing nationwide remote consulting services for small office IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support costs at a minimum and, by solving problems quickly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and help your company to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Support from a BlackBerry-Certified Specialist
If you wish to ask Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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