Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most popular solutions for achieving mobile access to email, calendars, web-based programs, and other vital business data. Progent can provide Fresno, California businesses the services of BlackBerry-qualified experts who can assist businesses to manage existing BlackBerry environments or transition smoothly to a current smartphone platform.

As the sophistication of small business networks has increased, and as the need for enterprise-class protection, reliability, and recoverability has become the standard for companies regardless of size, effective integration and support of RIM BlackBerry solutions has become increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses often turn to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient online service delivery capabilities, provides small companies a budget-friendly alternative for incorporating BlackBerry products seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones across your company, define security policies that are right for your business, customize wireless software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored rapidly and safely.

Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software allows Exchange Server, Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted in transit to ensure maximum security. BlackBerry BES Server also simplifies a wide selection of crucial management jobs that span from BlackBerry setup and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-qualified consultants can show you how to use RIM BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group configurations with BlackBerry's vast library of policies

Progent's BlackBerry-qualified engineers can also help you to use BES Server to implement key tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BES Server's fault-tolerant infrastructure using virtualization
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Automatically track and analyze the overall health of your solution

Professional RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to deliver expert technical help to businesses in the Fresno area or throughout the state of California. Progent's experienced remote technical support team has helped IT organizations resolve network problems and reduce support expenses in each state in the United States and established a large following of loyal clients. (See Progent's customer testimonials.)

Progent can provide remote assistance for a broad array of technologies related to RIM BlackBerry software and devices including synchronization, integration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can in addition help you to troubleshoot a broad range of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote help for small business IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by dealing with issues quickly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES environment and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, set up the MDS and IM, deploy access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements assessment, system architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a mobile wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and hardware products meet your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software versions, processors and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry expert can assist you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
If you wish to contact Progent about consulting support for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.
















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