Fast Remote Support for Fresno Computer Systems
Urgent Online Help for Fresno SystemsFor organizations located in Fresno or anywhere in the state of California, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly important in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick solutions somehow end up as substantial invoices. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and proven processes which ensure the maximum level of effectiveness for online help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to interface to your company's computer system without breaching network security.

Progent's sophisticated technical support reporting system includes extensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to every client by any engineer. This archive of trouble tickets and fixes is structured as an easily searchable proprietary database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up other vast technical support databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to come up with the best solutions promptly.

Online support services provided by Progent to companies in Fresno and throughout the state of California include:

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to assemble and manage an internal Call Center but who want fast communication with a reliable Help Desk with professional telephone assistance plus the ability to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center software products to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to deal with demanding events such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your computer users in Fresno or anywhere in the state of California immediate access to a large network service resource with extensive experience offering telephone-based help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a crucial driver of business efficiency, and Progent's policy is to fix rather than merely annotate network problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in special application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Office Excel. For additional information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Fresno, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your computer support is proactive and automated. By exposing emerging trouble spots before they cause crashes, remote monitoring can ward off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or environments that support a variety of OS platforms.
How Your Fresno Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Fresno or anywhere in the state of California, Progent's phone-based network support engineers are ready to deliver expert and economical system support the moment your business requires it. More than 15 years of offering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Fresno company works with a regular freelance support technician or employs an in-house IT staff that can handle common network issues, Progent’s Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Businesses in Fresno
Progent's online network troubleshooting services allow your Fresno company to experience the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by being more available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in Fresno and throughout California, local network support resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises sometimes strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these instances, Progent's on-call service professionals provide a convenient, quick, and economical way to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller businesses often depend on individual freelance consultants. While freelance service people carry less overhead than big service firms and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to go without help during an emergency. As your network expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often start with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These poorly designed systems require proper assessment, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure able to offer the solid foundation to handle current business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated maze of technology options available for accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is motivated to resell a specific vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class support for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and organizing service activity results in more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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