Remote Computer Network Support for Fresno Small Business Network Systems
For small offices and new ventures in Fresno or anywhere in the state of California, Progent's online computer support specialists are ready to provide effective and cost-effective IT support whenever your company needs it. More than 10 years of providing remote repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Fresno small business works with a local independent support technician or employs an in-house IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Fresno
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services offer small companies in Fresno or throughout the state of California the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your small business enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
Fast Phone Contact with Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small offices in Fresno and is also ideal for networks in geographic areas of California that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service databases, and on-going training.
By the Minute Billing to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no periodic retainer. This protects you from paying big invoices for simple repairs.
Access to Cisco Network Infrastructure Professionals
As a Registered Partner for Cisco Systems, Progent offers help from on-staff specialists with expertise in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.
Application Experts Team
Progent's core support services consist of system integration, MS Exchange Server consulting, network security design, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support offered by the Application Experts Team covers:
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that address the unique needs of your business.
State of the Art Online Access Tools
Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive personal service call. Effective online access software and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system tracking.
Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
24x7 Support for High Network Uptime
For small offices with vital applications, Progent offers 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.
Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious small companies whose clients require immediate access to a Help Desk service with expert phone support and full escalation ability.
Benefits of Progent's IT Support for Small Organizations in Fresno
Progent's remote network troubleshooting services allow your City# small company to realize the advantages of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
Seamless virtual expansion of your on-site support resources
For most small companies in Fresno or anywhere in California, local network support resources, whether represented by independent consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, serious problems may spring up when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual support personnel. In these situations, Progent's online service experts provide an easy, fast, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to increase your ability to handle future problems in-house.
Less Reliance on Individual Service Providers
For network support, small companies commonly depend on independent freelance service providers. While independent service people carry smaller overhead than larger service companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays up and running.
Build a Solid Foundation for Smooth Growth
New organizations typically begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. These badly built environments require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can provide the stable foundation to handle vital business requirements and simplify future expansion.
Interact with Solution Providers Rather Than Technology Sellers
Small organizations need guidance and technical education to navigate through an ever more complicated array of product options available for accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a small business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT background, refined remote support software, and understanding of enterprise networking enable small offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Best Practices
Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network support, performing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems quickly.
Value Pricing
Progent's pricing model is to bill for online support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for quick solutions so you won't be tempted to permit less critical problems to fester.
Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each client. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MOM allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Progent's E-Mail Guard is founded on Postini's managed services, which utilize custom pass-through technology rather than the store-and-forward technique for defending against spamming, email viruses, DHA attacks, and DoA threats. Under Postini's approach, e-mail sent to your e-mail server is evaluated on the fly through Postini's protected Email Processing Center. Postini’s Connection Manager technology utilizes intelligent rules analysis to identify behavior patterns common to DHA attacks and immediately rejects Directory Harvest Attack messages. Postini's Content Filter then isolates spam and viruses from acceptable email via a memory-resident operation that takes mere milliseconds.
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to each customer. The discipline of detailing and organizing service records allows more effective service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Progent offers consulting expertise for WatchGuard Firewall/VPN security products including the Firefox X Core series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard VPN security appliance that aligns with your security plan and fits your IT budget. Progent can also help you to combine WatchGuard Firewall and WatchGuard SSL VPN devices with security products from other suppliers and offer a one-stop source for network support, training, and security expertise.
Even if your company has a small network services group and a limited technology budget, your information network can still have the same high availability and responsiveness that once needed a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-qualified network consultants, the latest system management products for 24x7 monitoring and alerts, and economical support programs such as a help desk call center to keep your vital network applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to reduce support costs, fix trouble spots quickly, and prepare for problems before they degrade network performance. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete process management. Progent supports MOM 2000 and MOM 2005 to offer small business systems enterprise-class availability, security and capacity.
Progent offers Microsoft Windows 2003 Cluster Server expertise to help your business implement high availability server clusters that can deliver 24x7 operation. Windows cluster servers for non-stop networks include Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Server Cluster. By helping you build non-stop server clustering solutions powered by Microsoft Windows Server Cluster 2003, Progent’s qualified Windows consultants make sure that your fault-tolerant server clusters are configured to optimize the business advantage of your IT network.
Data Lines for Broadwing Communications Data Circuits
Broadwing Communications is the first carrier to deploy a fully optically switched network delivering minimum latency and maximum performance. Broadwing provides a wide selection of data transports including Broadwing T1, Bonded T1, T3, DSL, Frame Relay over DSL, and Asynchronous Transfer Mode. Broadwing Communications also provides Voice over IP solutions plus switched and dedicated voice long distance. Progent has an agent relationship with Broadwing Communications and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate Broadwing Communications carrier services to create an enterprise-class, cohesive communications network on a small-business budget.
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Medium-size companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
For businesses with a combination of Apple Macintosh and Microsoft Windows computers, Microsoft has two products for using Windows programs on Apple systems: VirtualPC for Mac and Remote Desktop Connection Client for Mac. Progent's Apple-certified Mac experts can help you set up Virtual PC or Remote Desktop Connection Client so you can run Windows applications on Macintosh workstations.
Progent’s Cisco-qualified technology experts offer experienced PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and secure access services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPSec VPN networking, intelligent networking services, and flexible management solutions. Progent’s network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Microsoft Dynamics Great Plains can help you expand and control your company better by offering easy access to decision-driving information and a fast return on investment. Microsoft Great Plains confers important productivity benefits including its ability to expand the presence of your organization, manage your accounting, automate financial processes, standardize procedures across your company, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and maximize free cash flow. Progent can show you how to configure and maintain a reliable, safe server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to make sure you derive the full benefits of your Microsoft Dynamics GP software.
By using virtual server technology, companies are able to operate many virtual machines on one actual server. Virtualization technology allows IT organizations to gain all the advantages of server isolation, while avoiding the expense that goes with purchasing extra server equipment. Other important server management technologies include network monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's certified server management consultants can assist you with all aspects of server consolidation and administration to enable your business to contain costs and save time.
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast solutions so you won't be tempted to allow minor problems to fester.
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity downtime, simplifies long-term service demands, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.
