Immediate Online Technical Support for Fresno Information Networks
Urgent Online Technical Support for Fresno SystemsFor companies in Fresno or anywhere in California, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the practical background and have access to the sophisticated technology necessary to solve most network issues quickly. This lowers direct expenses since service calls use up minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many remote support companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where quick repairs somehow end up as large invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to link to your company's network remotely without breaching corporate security.

Progent's powerful customer support reporting application maintains thorough documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance provided to every customer by any consultant. This archive of anomalies and resolutions is organized as a quickly retrievable internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to find the best resolutions promptly.

Remote technical support services provided by Progent to businesses in Fresno and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to support an internal Help Desk but who need fast response from an efficient Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex computer system problems, or be ready in those situations when your other support engineers are too busy.

    Progent's Help Desk team of veteran information technology consultants provides your clients in Fresno or anywhere in the state of California rapid access to a reliable support group with years of background offering telephone-based help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major driver of business performance, and Progent's goal is to fix rather than simply record technical issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in network outages, automated monitoring can avoid stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a variety of platforms.
How Your Fresno Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Fresno or anywhere in the state of California, Progent's phone-based computer support specialists can deliver professional and affordable system help whenever your business has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Fresno organization deals with a regular independent consultant or employs an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Organizations in Fresno
Progent's online support services allow your Fresno organization to realize the benefits of on-call, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Fresno and throughout California, local computer service providers, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network issues. On the other hand, major troubles might occur when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service professionals offer an easy, fast, and budget-friendly solution to supplement your local help and to convey valuable knowledge to increase your ability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on individual freelance consultants. While freelance service people have smaller overhead than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to make sure your network remains available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such badly designed environments need careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture able to provide the solid foundation to handle critical business requirements and simplify downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and improving productivity. Businesses hardly need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a consultant with proven methods for using computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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