Immediate Online Support for Fresno IT Networks
Fast Remote Support for Fresno NetworksFor companies in Fresno or anywhere in the state of California, Progent provides remote help for networks based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve most information system problems rapidly. Efficient support reduces direct costs since service calls require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the services that you actually get. Unlike many remote service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes that ensure the maximum level of efficiency for remote engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's system remotely without compromising network security.

Progent's advanced service reporting application keeps extensive records for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to every client by any Progent consultant. This history of issues and responses is organized as a conveniently searchable proprietary database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can determine optimal solutions quickly.

Online technical support services provided by Progent to companies in Fresno and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. ProSight managed services address all critical areas of information technology including email content filtering, security and compliance, disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the money or time to create an internal Help Desk Call Center but who need quick access to a dependable Help Desk with professional phone support as well as the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve the toughest network issues, or be available in hectic situations when your ordinary resources are swamped.

    Progent's Help Desk team of experienced information technology professionals gives your customers in Fresno or anywhere in the state of California fast assistance from a large support group with years of background delivering phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to resolve and not just report network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To read more information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so your computer support is proactive and automated. By spotting potential problems before they grow into network outages, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments that incorporate multiple OS platforms.
How Your Fresno Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Fresno or anywhere in the state of California, Progent's online network support specialists are ready to deliver effective and affordable IT help whenever your company requires it. Long experience delivering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Fresno business works with a local independent consultant or maintains a full time organization that can handle ordinary computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to address unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Fresno
Progent's remote IT consulting services enable your Fresno company to enjoy the advantages of timely, world-class network support without the cost of managing an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    With most companies in Fresno or anywhere in California, nearby network support resources, whether consisting of outside consultants or a full-time IT staff, can handle typical technical issues. However, serious problems sometimes occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online service experts offer an easy, fast, and economical way to supplement your local help and to convey valuable knowledge to improve your ability to deal with downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. Although independent service people have less internal costs than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your network stays up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses often start with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed systems require proper analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require advice and technical training to navigate through an ever more complex array of product options available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of network service, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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