Fast Remote Technical Support for Fresno IT Networks
Urgent Phone Help for Fresno NetworksFor businesses located in Fresno or anywhere in California, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially important in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike many online support companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven methodologies that ensure the maximum level of efficiency for remote help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your system without compromising corporate security.

Progent's sophisticated technical support database system stores comprehensive histories describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to each customer by every engineer. This history of issues and solutions is structured as an easily accessible internal database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close partnerships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the best resolutions quickly.

Online support provided by Progent to clients in Fresno and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the budget to build and maintain an internal Help Desk but who want fast access to an efficient Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex technical issues, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center team of veteran network experts provides your workers in Fresno or anywhere in the state of California quick assistance from an efficient network service resource with years of experience providing phone support and remote diagnostics for IT systems based on Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company productivity, and Progent's policy is to fix rather than just track technical issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Fresno, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By anticipating possible issues before they expand into full-scale emergencies, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or environments that support a mix of OS platforms.
How Your Fresno Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Fresno or throughout the state of California, Progent's phone-based network support specialists can provide expert and economical IT support the moment your company requires it. More than a decade of delivering remote repair services has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Fresno business has a regular independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected network crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Fresno
Progent's remote support services enable your Fresno company to experience the benefits of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most offices in Fresno or anywhere in California, nearby computer support providers, whether represented by outside consultants or a full-time IT staff, can handle the majority of network issues. However, IT crises can spring up when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly way to augment your local resources and to pass on valuable information to improve your capability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly depend on individual freelance service providers. Although independent consultants carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your business grows, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve support expertise to make sure your IT system remains available.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly built environments require proper assessment, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet current business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of technical expertise, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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