Fast Online Support for Fresno Information Networks
Immediate Online Help for Fresno SystemsFor businesses located in Fresno or anywhere in the state of California, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they possess the practical experience and have access to the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions require fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast solutions manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that promote the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to connect to your computer system without violating system security.

Progent's advanced technical support reporting system maintains detailed records of all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to every Progent customer by every engineer. This history of trouble tickets and resolutions is stored as an easily retrievable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine the best solutions promptly.

Online support services offered by Progent to businesses in Fresno and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to support an internal Call Center but who want fast communication with a dependable Call Center with proficient phone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established one, evaluating or customizing Call Center software to handle the unique requirements of your corporation, or providing occasional phone support personnel to work with your existing Help Desk group to deal with high-demand events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your workers in Fresno or anywhere in the state of California instant assistance from a dependable support group with substantial experience delivering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a crucial enabler of company productivity, and Progent's policy is to fix instead of simply record IT problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Fresno, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they evolve into crashes, system monitoring can head off disruptive and costly information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of OS platforms.
How Your Fresno Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Fresno or anywhere in the state of California, Progent's phone-based computer support engineers are ready to provide professional and affordable system help whenever your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Fresno company works with a regular independent consultant or maintains a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified engineers can provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to resolve sudden system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Fresno
Progent's online IT consulting services enable your Fresno organization to experience the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will derive added business value by being more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most offices in Fresno and throughout California, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical network problems. On the other hand, major troubles sometimes occur when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support people. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical solution to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies commonly rely on independent freelance consultants. Although independent consultants carry smaller internal costs than big consulting firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business grows, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup support expertise to make sure your IT system stays available.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. Such badly built environments require proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, in the trenches of network service, performing a broad range of technical projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and organizing service records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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