Fast Online Support for Fresno Computer Systems
Urgent Remote Technical Support for Fresno NetworksFor companies in Fresno or anywhere in California, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they have the practical background and have access to the advanced technology necessary to resolve most network issues rapidly. This reduces immediate expenses because service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where quick fixes somehow turn into big tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to access your computer system without violating system security.

Progent's sophisticated service reporting application includes detailed histories describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of services delivered to each Progent client by any consultant. This database of trouble tickets and resolutions is stored as a conveniently searchable support database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close partnerships with major technology companies including Cisco and Microsoft open up other vast support databases and permit fast response from vendors' internal product engineers so Progent's remote service specialists can arrive at optimal resolutions in the least time.

Online support provided by Progent to clients in Fresno and anywhere in the state of California include:

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast response from an effective Call Center with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your established one, selecting or customizing Help Desk application software to meet the particular demands of your corporation, or providing temporary phone support personnel to reinforce your internal Call Center resources during demanding scenarios such as software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran network consultants offers your customers in Fresno or anywhere in the state of California rapid assistance from a large network service resource with years of background offering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center perception as a key contributor to company efficiency, and Progent's policy is to resolve instead of simply track network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Services
    Progent offers companies in Fresno, or anywhere in the state of California, remote network monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By detecting potential problems before they grow into downtime, automated monitoring can ward off stressful and expensive network failures. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or environments powered by a mix of platforms.
How Your Fresno Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Fresno or anywhere in the state of California, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support whenever your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Fresno office relies on a regular independent consultant or maintains a full time IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle unexpected system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Fresno
Progent's online IT consulting services enable your Fresno organization to have the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by being more reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most companies in Fresno or anywhere in California, local computer support resources, whether made up of outside consultants or a full-time IT staff, can take care of the majority of network problems. However, IT crises might spring up when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your local help and to transfer valuable information to increase your capability to deal with downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. While freelance consultants have smaller internal costs than big consulting organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your network grows, system downtime and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup service experts to insure your network remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies typically start with an IT architecture created on a modest budget. Without a proper framework, band-aid fixes often get piled on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These badly built systems require careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network architecture able to offer the solid foundation to meet vital business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a network engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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