Urgent Online Help for Fresno UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Fresno or anywhere in the state of California, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote technical support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system issues quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, idle employees, and distracted executives.

Progent's pricing model for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where fast fixes manage to turn into major tabs. Progent's skill at dealing with problems quickly results in your business spending less cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a collection of optimized tools and proven processes that ensure the highest level of effectiveness for remote engineering help and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's network remotely without breaching network security.

Progent's highly evolved customer support database application includes extensive documentation describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services rendered to each client by every consultant. This history of trouble tickets and fixes is organized as an easily retrievable support database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with key vendors including Cisco and Microsoft make available other massive technical databases and allow quick access to vendors' internal product engineers so Progent's online service experts can determine optimal solutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote support in Fresno or anywhere in California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical service engineers offer credentials in an extensive array of products and technologies. This broad range of technical skills permits Progent's consultants to address practically any problem that may occur in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-platform networks, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based technical services provided by Progent to clients in Fresno and throughout the state of California include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a wide range of computer technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Engineers for Fresno, CaliforniaThe Cisco CCIE certification is the top recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most difficult issues occurring in network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience allows them to fix even the most intractable problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get urgent help for serious network infrastructure issues that are hurting business efficiency but are not within the scope of your ordinary network support providers. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified Windows Experts
    Microsoft Windows Experts for Fresno, CaliforniaProgent's Microsoft-qualified online support professionals offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 application development, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of online desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified System Security Consultants for Fresno, CaliforniaProgent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; building secure techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often request. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller organizations who lack the money or time to create an in-house Call Center but who want quick response from a dependable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent extension of your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve complex computer system problems, or be ready in hectic circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software to meet the special requirements of your business, or adding temporary online personnel to work with your existing Call Center team to handle high-demand situations like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of seasoned information technology professionals offers your workers in Fresno or anywhere in the state of California immediate communication with a dependable support resource with substantial background providing telephone-based consulting and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a crucial enabler of business productivity, and Progent's target is to solve rather than simply track network problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft applications including CRM, Project, Office Word, and MS Excel. To find out additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the artistic components of Macintosh computing by delivering phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio or video or putting together an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Fresno, or anywhere in the state of California, online computer system monitoring support based on Microsoft Operations Manager 2007, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By detecting potential issues before they cause network outages, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or environments that incorporate a variety of operating systems.

How Your Fresno Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.

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