UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support Services for
Fresno Small Office IT Networks
For small and midsize companies in Fresno or anywhere in California, Progent offers 24x7 phone support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-certified security engineers to help with advanced security architecture and troubleshooting jobs.
Progent's remote support services offer excellent leverage because they are equipped with the real-world background and the sophisticated technology to resolve most network problems quickly. This reduces immediate expenses since service calls take up fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for dealing with problems quickly translates into your business saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for small and midsize business IT networks. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your network without compromising system security.
Progent's sophisticated customer support database application keeps detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have access to the records of support delivered to every Progent customer by every Progent engineer. This history of trouble tickets and resolutions is structured as a conveniently exploitable support database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and formal relationships with major vendors such as Cisco Systems and Microsoft make available additional vast technical support knowledge bases as well as to manufacturers' in-house engineering staff so that Progent's online consulting experts are able to arrive at the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Fresno or anywhere in California or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support. Network Support Services Provided by Progent
Progent's online consulting experts possess credentials in an extensive array of disciplines. This broad range of capability allows Progent's engineers to manage virtually any crisis that may crop up in a small or midsize business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To help customers with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.
Remote technical services Offered by Progent to companies in Fresno and anywhere in the state of California include:
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a wide range of information technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to handle even the most difficult challenges encountered in network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness since their broad expertise allows them to fix the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone contact with a CCIE so you can receive immediate help for severe network problems that are lowering worker productivity but are beyond the scope of your local network service group or consultant. Progent's CCIE engineers can communicate with your environment using state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, wired and wireless Voice systems, Catalyst Series switches, as well as VPN products.
Authorized Microsoft Windows Experts Progent's Microsoft-certified remote support experts can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Partner network support company and can provide your organization the expertise of consulting professionals who can assist to configure, troubleshoot and administer the extensive suite of Microsoft Servers including Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Qualified System Security Professionals Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quicky after a serious breach. Security support available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; securing your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
Help Desk Services
Progent's Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who don't have the money or time to create an in-house Help Desk Call Center but who want quick communication with an efficient Call Center with proficient phone support plus the ability to escalate the most challenging problems to advanced engineers.
Progent’s Virtual Help Desk is designed for larger companies and operates as a transparent reinforcement of your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult network challenges, or be available in overflow circumstances when your other resources are swamped.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center application software to handle the particular requirements of your company, or providing temporary online personnel to supplement your in-house Help Desk Call Center group to deal with high-demand events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your clients in Fresno or anywhere in the state of California instant access to an efficient support resource with extensive experience offering phone consulting and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's target is to resolve instead of just annotate technical problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides remote professional consulting support and training in special business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. For more on Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the imaginative facets of Macintosh environments by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Fresno, or anywhere in the state of California, online network monitoring support powered by Microsoft Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By detecting potential issues before they result in downtime, proactive monitoring can minimize disruptive and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft environments, or systems powered by a mix of operating systems.
How Your Fresno Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or email information@progent.com.
Progent offers several essential kinds of Helpdesk services : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of authorized Microsoft professionals offers your clients instant access to a reliable technical group with extensive experience providing phone support and online repair for networks powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive image as a solid contributor to business productivity. Progent's goal is to fix and not merely record problems.
Progent's Symantec experts can assist you to maintain older releases of Symantec Firewall and VPN products such as the Raptor and Symantec VelociRaptor family or show you how to migrate to more recent technology from Symantec or other vendors. Progent can also help you design and execute a comprehensive security strategy that can incorporate Firewall/VPN appliances and utilities, managed security and network protection services, system monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop resource for on-going technical help, maintenance, training, and security consulting.
Microsoft Great Plains accounting includes analytics and reporting capabilities that allow you to monitor all business processes, sales and spending, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft GP reporting support expertise can help you design reports that allow you to analyze your business more thoroughly, turning raw data into valuable management information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to offer custom line-of-business application development and web commerce applications that work seamlessly with Microsoft GP.
Progent's Microsoft and Cisco certified experts provide three service programs to help medium-size and large businesses create a cost-effective and productive internal Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, executive reporting, training of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies analyze the various top level Help Desk software packages available and determine what products may be excessively expensive, lack key capabilities, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for companies who need to augment their in-house Help Desk team for special projects or to substitute for absent or incapacitated workers.
Progent’s certified Cisco network security consulting professionals provide high-level PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to scalable gigabit appliances, Cisco PIX and ASA Firewalls provide advanced security, performance, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform,eliminating possible OS-specific security holes. PIX firewalls provide multiple seamless protection and connectivity services, including cutting edge application-aware firewall services, VoIP and multimedia security, interoffice and mobile access IPSec VPN communication, smart networking services, and flexible administrative solutions. The Cisco ASA 5500 Series of Firewalls leverage engineering developed for security appliances from the Cisco PIX 500 family. Progent’s IT security consultants can help you select and deploy any PIX 500 or ASA 5500 Series firewalls including the PIX 515E Firewall, the PIX 525 Firewall, and the ASA 5510 Firewall.
Progent wants to find fulltime, results-oriented Microsoft certified engineers with MCSE certification; Cisco accredited system engineers who have Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISA or equivalent security credentials; and high-end network design consultants with a background in mobile solutions, wireless connectivity, high availability, business continuity, data protection, and server virtualization. Progent also is looking for employees who can work on our staff of helpdesk service specialists and remote troubleshooting professionals. In addition, We are seeking experienced administrators who can perform effectively in Progent's high-growth, virtual office culture.
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be forced to permit minor problems to fester.
Progent’s Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy creation of advanced business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.
Progent's work environment will allow you to become a more capable consulting professional by improving your information technology knowledge and boosting the loyalty of your customers. Progent makes good on this promise by attracting the best professional experts for you to operate with, providing a state-of-the-art system architecture, running custom application tools to enable the highest quality of service, and by streamlining our business structures for attracting and keeping clients.
E-Mail Guard represents a complete solution for defending against spam and virus attacks. E-Mail Guard addresses the security and administration of company email by providing constantly improved spam and virus filtering, policy management, content testing, and defense against email-borne DHA and denial of service attacks. E-Mail Guard also features tracking, management and reporting tools as well as outbound email testing to let you troubleshoot your e-mail environment and define and regulate corporate email policy.
Years of background with Microsoft's Exchange technology makes Progent among the most qualified IT consulting firms in California for configuring messaging systems based on Exchange 2000 Server. Progent is expert in helping small organizations derive the full benefits of Exchange Server under common situations including upgrading from Exchange 5.5, migration from an ISP-provided or POP3 Email system, and outsourcing your Microsoft Exchange Server management.
Key features of Microsoft Dynamics Great Plains software include a modular structure that allows you to buy just the functionality you need, a standardized foundation built on Microsoft technologies to protect your investment and provide a highly integrated environment, advanced reporting capabilities that permit you to monitor all activities, revenues and expenses and sales patterns, integration with Microsoft Office to speed access to corporate data, the capability to integrate data from almost any db software or workstation software into Microsoft Great Plains, and an open design that makes it easy to create custom programs. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Microsoft GP, and can offer experienced Great Plains support professionals to show you how to convert the advanced features of Great Plains software into a productive business solution.
The Cisco Unified Wireless Network infrastructure delivers affordable wireless solutions for business-critical mobility. Cisco's solution supports the same degree of protection, flexibility, and maintainability for wireless networks that businesses expect in their tethered infrastructure. This includes integrated world-class protection that identifies, blocks, and self-corrects in reaction to familiar and new security threats. This incorporates unified mobility features like voice services, position services, guest connectivity, and advanced security. Cisco products have the versatility and scalability to meet the requirements of IT systems of any size, from small companies to global enterprises, within WLAN campus environments or local offices. The Cisco Unified Wireless Network allows companies to exploit the RF infrastructure to optimize operations and enhance productivity through mobility. Cisco's wireless solutions reduce across-the-board operational expenses and streamlines LAN deployment, operations, and administration. Wireless products that Progent supports include the Cisco Aironet 1130AG Series access points, Cisco Aironet 1500 Series mesh access points, Cisco 1400 bridges, the Cisco WLCM-E Routers, and the Cisco 4400 Series Wireless Network Controller.
Microsoft Dynamics Great Plains allows you to grow and control your business more efficiently by offering deep availability of strategic information and a rapid ROI. Microsoft Dynamics GP offers major productivity benefits such as its ability to extend the reach of your company, handle your accounting, computerize financial operations, standardize processes across your company, refine inventory control, enhance order accuracy, expand revenue and shorten turnaround time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics Great Plains support professionals to help you derive all the benefits of your Microsoft Dynamics GP software.
For small and midsize companies in Fresno or anywhere in California, Progent offers 24x7 phone support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-certified security engineers to help with advanced security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to handle even the most difficult challenges encountered in network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness since their broad expertise allows them to fix the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified remote support experts can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server and application technology. Progent is a 
Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quicky after a serious breach. Security support available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; securing your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
