Urgent Remote Support for Fresno UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Fresno or anywhere in the state of California, Progent provides help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced technology to resolve the majority of network issues quickly. This reduces direct expenses because service calls require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online support is structured to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the support that you receive. Unlike many online support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to end up as major invoices. Progent's skill at disposing of technical issues efficiently results in your company saving cash.

Progent's Remote Support Technologies
Over the years, Progent has developed a collection of customized tools and proven processes which permit the highest degree of efficiency for remote help and troubleshooting for small company information systems. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's highly evolved service database application keeps extensive records for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to every Progent customer by every Progent consultant. This archive of issues and solutions is organized as an easily accessible internal database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' in-house product engineers so Progent's remote service specialists can arrive at optimal resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Fresno or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical support professionals have credentials in a comprehensive set of technologies. This broad scope of IT skills enables Progent's consultants to resolve practically any crisis that may occur in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To help clients with multi-OS environments, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services Offered by Progent to companies in Fresno and anywhere in the state of California include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for resolving problems affecting UNIX/Linux systems based on leading derivatives of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Fresno, CaliforniaThe Cisco CCIE credential is the premier accreditation for networking consultants, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most complex problems occurring in network design, installation, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness because their deep experience enables them to fix the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for serious network infrastructure issues that are hurting business efficiency but are not within the experience of your regular network support resources. Progent's Cisco CCIE engineers can communicate with your environment using state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical analysis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized MS Windows Expertise
    MS Windows Support for Fresno, CaliforniaProgent's Microsoft-qualified online service experts can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of online desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified Network Security Engineers for Fresno, CaliforniaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help you to clean up rapidly following a damaging breach. Security services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies often request. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for small businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who want quick access to an effective Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the toughest computer system problems, or be ready in overflow instances when your ordinary support engineers are swamped.

    Progent's Call Center consulting services can guide you in establishing an effective new Call Center or revamping your existing one, selecting or enhancing Call Center software to handle the particular needs of your company, or providing temporary phone support staff to work with your existing Call Center group to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced network experts gives your computer users in Fresno or anywhere in the state of California immediate assistance from a reliable technical support group with years of background offering telephone-based help and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a significant contributor to business performance, and Progent's policy is to resolve rather than simply record IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, MS Project, Word, and MS Excel. To read more information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can promote the imaginative components of Mac systems by offering phone-based help support and education in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or building an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Fresno, or anywhere in the state of California, online network monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By detecting looming issues before they result in crashes, remote monitoring can head off stressful and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a mix of operating systems.

How Your Fresno Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.















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