Immediate Phone Support for Fresno UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Fresno or anywhere in the state of California, Progent provides support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently translates into your company conserving money.

Progent's Remote Service Tools
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that permit the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's remote service group to connect to your company's network remotely without compromising network security.

Progent's advanced service database application keeps comprehensive records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of assistance provided to each client by every consultant. This archive of issues and solutions is stored as an easily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine optimal resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Fresno or anywhere in California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's online consulting engineers have credentials in an extensive set of products and technologies. This broad range of technical skills enables Progent's consultants to manage virtually any emergency likely to take place in a small or midsize business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support companies with multi-operating system networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Remote support Offered by Progent to companies in Fresno and anywhere in the state of California include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services cover a broad array of information technology such as network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from older systems to the latest Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Consultants for Fresno, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates an individual's networking knowledge at the expert level. CCIEs know how to handle the most complex problems surrounding network infrastructure design, integration, administration, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience permits them to resolve the most complex problems quickly. In common instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive timely assistance for severe network infrastructure issues that are impacting worker productivity but are outside the comfort zone of your ordinary IT service group or consultant. Progent's CCIE engineers can communicate with your computer system using sophisticated remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in all of Cisco's popular family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for Fresno, CaliforniaProgent's Microsoft-qualified online support professionals can provide network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of remote desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified Network Security Experts for Fresno, CaliforniaProgent's accredited CISSP, ISSAP, and CISM security consultants offer a range of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to recover rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small businesses frequently request. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:
  • Call Center Support
    Progent's Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller companies who don't have the budget to assemble and manage an in-house Call Center but who need fast response from an efficient Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle complex technical issues, or be available in hectic instances when your regular service providers are too busy.

    Progent's Call Center consulting support can assist you in building an effective new Help Desk or improving your existing one, identifying or customizing Help Desk Call Center application software to handle the special requirements of your company, or adding occasional phone support staff to reinforce your internal Help Desk resources to deal with demanding events such as software migrations, mass updates, or installing brand new business software.

    Progent's Call Center team of experienced information technology experts offers your clients in Fresno or anywhere in the state of California instant contact with a large technical support group with extensive background delivering phone help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a major contributor to business productivity, and Progent's policy is to resolve rather than merely document network issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the creative aspect of Apple Mac environments by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Fresno, or anywhere in the state of California, remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating looming problems before they grow into network outages, automated monitoring can ward off stressful and costly information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows systems, or environments based on a combination of OS platforms.

How Your Fresno Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

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