Urgent Phone Help for Fresno UNIX or Linux NetworksFor small and midsize companies in Fresno or anywhere in the state of California, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity planning.

Progent's remote technical support services offer excellent value because they have the real-world experience and the advanced technology to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into major tabs. Progent's penchant for solving technical issues efficiently translates into your business spending less cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a set of customized technologies and field-proven methodologies that ensure the highest level of effectiveness for remote consulting and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to access your environment without compromising system security.

Progent's highly evolved service database application includes comprehensive records of the support that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help rendered to each client by every Progent engineer. This archive of issues and responses is structured as a readily searchable support database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close partnerships with key industry leaders including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's online consulting experts can arrive at the most efficient solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's phone support in Fresno or anywhere in California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote support experts offer advanced credentials in an extensive array of disciplines. This breadth of technical skills permits Progent's consultants to manage virtually any emergency likely to occur in a small business information system. Credentials held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To support businesses with mixed-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to clients in Fresno and throughout the state of California include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a wide range of computer technology including network architecture, email systems, system and process security, UNIX and Windows integration, virtual server products for server economization and easy management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Fresno, CaliforniaThe Cisco CCIE certification is the highest recognition for network consultants, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult issues surrounding network infrastructure design, installation, management, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of expertise permits them to resolve even the most complex problems quickly. In common instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get immediate support for serious network problems that are hurting worker efficiency but are not within the scope of your regular computer support personnel. Progent's Cisco CCIE support experts can interface to your computer system using sophisticated remote support tools in order to perform quick, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Authorized MS Windows Support
    MS Windows Expertise for Fresno, CaliforniaProgent's Microsoft-qualified remote support experts offer computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server development, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Qualified Network Security Engineers for Fresno, CaliforniaProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to clean up quickly following a serious penetration. Security consulting services offered by Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; integrating firewalls; building secure techniques for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who don't have the resources to build and maintain an internal Call Center but who need quick access to a dependable Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult technical problems, or be available in overflow circumstances when your regular resources are overwhelmed.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software to handle the particular demands of your business, or providing temporary phone support staff to supplement your existing Call Center resources during high-demand events like software migrations, major updates, or installing brand new business software.

    Progent's Call Center staff of experienced information technology consultants gives your computer users in Fresno or anywhere in the state of California quick communication with a reliable network service resource with substantial experience delivering phone consulting and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a major enabler of business success, and Progent's aim is to resolve and not merely record technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the artistic aspect of Macintosh environments by offering phone-based help support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers companies in Fresno, or anywhere in the state of California, online computer system monitoring services powered by Microsoft System Center Operations Manager, adapted by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in crashes, remote monitoring can minimize inconvenient and costly information system failures. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.

How Your Fresno Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple Mac networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.

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