Urgent Online Consulting for Fresno UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Fresno or anywhere in California, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's online support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve most information system issues quickly. Efficient support reduces immediate costs since service calls take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues quickly translates into your company spending less money.

Progent's Online Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for small company information networks. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's online support team to link to your network remotely without compromising network security.

Progent's sophisticated service database application includes thorough records for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every client by any Progent consultant. This history of problems and responses is structured as a quickly accessible support database that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the best solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote services in Fresno or anywhere in California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's phone-based support experts possess certified skills in an extensive array of products and technologies. This wide range of IT skills enables Progent's consultants to tackle virtually any emergency likely to occur in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support customers with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote support provided by Progent to customers in Fresno and throughout the state of California include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services address a wide spectrum of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Fresno, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco CCIEs can handle even the most difficult challenges encountered in network infrastructure design, integration, management, security, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs provide exceptional value because their broad expertise permits them to resolve the most difficult problems quickly. In typical cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive immediate help for severe network infrastructure issues that are impacting business efficiency but are outside the comfort zone of your regular network service resources. Progent's Cisco CCIE engineers can communicate with your network using state-of-the-art on-line troubleshooting tools to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Support
    Microsoft Windows Expertise for Fresno, CaliforniaProgent's Microsoft-qualified remote support experts can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of remote desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified Network Security Engineers for Fresno, CaliforniaProgent's certified CISSP and ISSAP security engineers can provide a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to clean up quickly following a serious breach. Security solutions available from Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for smaller businesses who lack the money or time to support an in-house Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult network issues, or be ready in those situations when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Call Center application software to address the particular needs of your business, or adding occasional online personnel to work with your in-house Help Desk group to handle demanding scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your customers in Fresno or anywhere in the state of California rapid contact with a reliable network service resource with extensive experience offering phone support and remote diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a solid driver of business performance, and Progent's goal is to fix rather than merely track network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To read more information on Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can promote the creative elements of Macintosh environments by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide companies in Fresno, or anywhere in the state of California, online network monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they cause network outages, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or environments that incorporate a mix of platforms.

How Your Fresno Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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