Fast Phone Support for Fresno UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Fresno or anywhere in the state of California, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent leverage because they have the practical background and the advanced technology to solve most information system issues rapidly. This lowers direct expenses because service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for online support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast fixes manage to end up as big tabs. Progent's skill at disposing of problems quickly results in your business saving cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and proven processes which permit the highest level of efficiency for remote help and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to interface to your company's environment without violating corporate security.

Progent's proprietary customer support database application maintains extensive histories describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of services provided to every client by any engineer. This archive of problems and resolutions is organized as a readily retrievable internal knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Fresno or anywhere in California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based consulting professionals have advanced credentials in an extensive array of products and technologies. This breadth of technical skills enables Progent's consultants to resolve almost any emergency likely to take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP experts, and ISSAP engineers.

Remote support provided by Progent to clients in Fresno and anywhere in the state of California include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad spectrum of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Fresno, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and indicates an individual's technical skills at the expert level. Cisco qualified CCIEs can handle even the most complex challenges associated with network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise enables them to fix even the most complex problems quickly. In many instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for complex network infrastructure issues that are hurting business productivity but are not within the comfort zone of your ordinary computer support personnel. Progent's CCIE engineers can connect to your computer system by means of the latest remote troubleshooting technology in order to perform quick, secure, and affordable analysis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Windows Support for Fresno, CaliforniaProgent's Microsoft-certified online support professionals can deliver computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad array of online desktop support including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Qualified Network Security Engineers for Fresno, CaliforniaProgent's qualified CISM and CISSP security engineers can provide a range of system protection solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special projects that small businesses frequently request. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for smaller businesses who lack the resources to create an in-house Call Center but who need fast access to an efficient Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless extension of your existing Call Center staff. Progent's Virtual Call Center can serve as an escalation option to handle complex computer system problems, or be ready in those circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software products to meet the special demands of your company, or providing occasional phone support personnel to reinforce your existing Help Desk team during high-demand events such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of experienced information technology experts provides your customers in Fresno or anywhere in the state of California instant contact with a dependable support group with years of experience offering telephone-based support and online repair service for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a major contributor to company productivity, and Progent's aim is to resolve and not simply report network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers remote advanced engineering support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the creative aspect of Mac systems by providing remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Fresno, or anywhere in the state of California, remote computer system monitoring services centered around MS Operations Manager network monitoring, enhanced by Progent to suit your environment so your network maintenance is proactive rather than reactive. By detecting looming issues before they expand into crashes, system monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft environments, or systems based on a mix of operating systems.

How Your Fresno Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

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