Fast Online Support for Fresno UNIX, Linux, or Solaris NetworksFor small companies located in Fresno or anywhere in the state of California, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network problems rapidly. This reduces immediate expenses because service calls require a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes manage to turn into substantial invoices. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.

Progent's Online Service Tools
Over time, Progent has developed a set of optimized technologies and proven processes which allow the maximum degree of efficiency for remote engineering help and repair for small and midsize company information networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your computer system without breaching system security.

Progent's highly evolved customer support database system stores thorough documentation for all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of assistance provided to each Progent customer by any engineer. This database of anomalies and resolutions is organized as a quickly searchable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close partnerships with key vendors including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists can find the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To access Progent's remote services in Fresno or anywhere in California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's remote consulting engineers have credentials in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to manage almost any crisis likely to take place in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help clients with multi-OS networks, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services available from Progent to clients in Fresno and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a wide range of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Engineers for Fresno, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with even the most difficult issues encountered in network design, deployment, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience allows them to solve even the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering business efficiency but are beyond the comfort zone of your ordinary network service resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art remote support tools in order to provide quick, safe, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus VPN solutions.

  • Certified Microsoft Windows Support
    Windows Support for Fresno, CaliforniaProgent's Microsoft-certified remote service experts offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of online PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified System Security Experts for Fresno, CaliforniaProgent's certified CISSP and ISSAP network security consultants can provide a variety of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover rapidly after a damaging penetration. Security services offered by Progent include: in depth security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; installing firewalls; designing secure techniques for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Help Desk support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who want fast access to an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless extension of your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation option for complex network issues, or be available in hectic circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your established one, identifying or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding occasional online personnel to reinforce your internal Help Desk Call Center resources during demanding scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of veteran network professionals provides your customers in Fresno or anywhere in the state of California rapid access to a dependable technical support group with substantial background delivering telephone-based help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of company success, and Progent's aim is to solve and not simply record IT problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the artistic facets of Mac environments by offering phone-based help services and education in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Fresno, or anywhere in the state of California, remote network monitoring services centered around Microsoft Operations Manager, customized by Progent to accommodate your business so your network support is proactive and automated. By spotting looming trouble spots before they result in network outages, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or networks that incorporate a mix of operating systems.

How Your Fresno Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.