Urgent Phone Technical Support for Fresno UNIX or Linux SystemsFor small and midsize companies located in Fresno or anywhere in the state of California, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions take up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for remote support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to typical online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as major invoices. Progent's penchant for solving problems efficiently translates into your company conserving money.

Progent's Online Technical Support Tools
Over the years, Progent has refined an array of optimized tools and proven methodologies that ensure the highest degree of efficiency for online help and repair for small and midsize business computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to link to your environment remotely without breaching network security.

Progent's advanced customer support reporting system maintains thorough documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent customer by any Progent consultant. This history of trouble tickets and solutions is structured as a quickly exploitable proprietary knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and formal relationships with key industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting experts can determine the most efficient solutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's remote support in Fresno or anywhere in California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online support professionals have certified skills in a comprehensive set of disciplines. This broad scope of capability permits Progent's engineers to manage virtually any crisis likely to occur in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To support customers with multi-OS networks, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP consultants.

Online services available from Progent to clients in Fresno and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services address a wide array of information technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Fresno, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer exceptional value since their broad experience permits them to find solutions for even the most difficult problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco Systems authorized CCIE so your company can receive urgent help for complex network issues that are crippling worker efficiency but are beyond the comfort zone of your local network service resources. Progent's Cisco-qualified CCIE engineers can connect to your computer system using sophisticated on-line support tools in order to provide efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Experts
    Windows Support for Fresno, CaliforniaProgent's Microsoft-certified remote service engineers offer computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full array of online PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified Network Security Professionals for Fresno, CaliforniaProgent's certified CISSP and ISSAP security engineers offer a variety of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help you to clean up quickly after a damaging penetration. Security services offered by Progent cover in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special projects that small companies often need. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick communication with a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a transparent reinforcement of your current Call Center staff. Progent's Virtual Help Desk can act as an escalation option to handle the toughest computer system challenges, or be ready in overflow circumstances when your other service providers are too busy.

    Progent's Call Center consulting expertise can aid you in building an effective new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software products to handle the special demands of your business, or adding occasional phone support staff to work with your internal Help Desk group to deal with demanding events like software migrations, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology professionals provides your computer users in Fresno or anywhere in the state of California immediate assistance from a large technical support group with substantial background providing telephone-based help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a solid driver of business productivity, and Progent's goal is to fix and not simply annotate technical problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting expertise and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac environments by offering remote consulting support and training in imaging, sound, and video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio or video or setting up an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers businesses in Fresno, or anywhere in the state of California, online computer system monitoring services powered by Microsoft System Center Operations Manager, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, system monitoring can ward off stressful and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or environments that incorporate a variety of operating systems.

How Your Fresno Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.

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