Even if your Fresno office has a regular independent support technician or maintains an in-house IT staff that can deal with typical network issues, Progent’s Microsoft certified consultants provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix sudden system crises or especially challenging integration projects.

Features of Progent's Online Network Services for Fresno
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer small companies in Fresno or throughout the state of California unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your small business enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small businesses in Fresno and is also ideal for networks in geographic areas of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing training.

• Per Minute Billing to Reduce Expenses
  Progent offers online help on a minute-by-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for online service and asks for no periodic subscription fee. This keeps you from paying big invoices for quick fixes.

• Access to Cisco Certified Network Infrastructure Professionals
  As a Certified Partner for Cisco, Progent offers access to on-staff specialists who have skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.

• Application Specialists Team
  Progent's basic consulting offerings consist of system integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support in critical application areas. Help offered by the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • MS Project Training
  • Microsoft Office Excel Programming
  • MS Office Support
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Support
  • Apple Macintosh Consulting
  By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that address the special requirements of your company.

• State of the Art Online Access Software
  Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise require a costly onsite service call. Effective online access software and expert engineers combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.

• Support for Leading VPN Gateways
  Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

• Round-the-Clock Service for High Network Uptime
  For small offices with vital applications, Progent offers round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are intended especially for budget-constrained small organizations whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation capability.

Advantages of Progent's Network Help for Small Organizations in Fresno
Progent's remote IT consulting services allow your City# small business to enjoy the advantages of immediate, expert network support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:

• Seamless virtual expansion of your on-site support resources
  For most small businesses in Fresno or anywhere in California, local computer support providers, whether made up of independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, serious problems might strike when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local support people. In these cases, Progent's online support experts give you a convenient, fast, and economical solution to augment your local help and to pass on valuable knowledge to increase your capability to resolve future problems locally.

• Less Reliance on Freelance Service Providers
  For IT maintenance, small offices often depend on individual freelance service providers. Although independent consultants carry less overhead than larger service companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your company grows, network downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network stays up and running.

• Create a Scalable Foundation for Seamless Growth
  Small businesses typically start with an information system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. These badly designed systems need careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the solid foundation to handle current business requirements and ease future expansion.

• Work with Problem Solvers Instead of Technology Vendors
  Small businesses require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business success and improving efficiency. These companies hardly need a network consultant who is trying to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a small business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical experience, refined support software, and familiarity with corporate IT enable small offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Complete Range of Servers
  Progent can provide world-class support for Microsoft’s powerful server platforms with services such as Windows Server 2003 integration, Windows Server 2000 migration, Windows NT upgrades, Exchange 2003 Server integration, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server migration, and SQL Server 2005 support.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, in the trenches of IT service, executing a wide variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to repair actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to allow simple problems to fester.

• Full Records of Delivered Services
  Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of detailing and archiving service records allows more efficient service and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the only IT service firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. This package causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.