Immediate Online Help for Fresno Computer Networks
Urgent Online Technical Support for Fresno SystemsFor businesses located in Fresno or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. Unlike many remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where quick solutions somehow turn into big tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that promote the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your network remotely without compromising network security.

Progent's powerful customer support reporting system keeps extensive histories of the service that Progent's customers have received. Progent's staff consultants have access to the details of all help delivered to each customer by any Progent consultant. This history of problems and fixes is structured as a conveniently searchable internal database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and formal relationships with key vendors including Cisco and Microsoft open up other massive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service specialists can determine the most efficient resolutions promptly.

Online support services offered by Progent to customers in Fresno and anywhere in the state of California include:

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the money or time to assemble and manage an in-house Help Desk but who want quick communication with a reliable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex technical challenges, or be ready in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals offers your customers in Fresno or anywhere in the state of California immediate contact with a large technical support group with extensive background offering phone help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a significant contributor to company success, and Progent's policy is to fix rather than merely document IT issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering support and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications including CRM, MS Project, Word, and Microsoft Excel. To find out more concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Services.

  • Online Network and Server Monitoring Support
    Progent can provide businesses in Fresno, or anywhere in the state of California, online network and server monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your business so that your computer support is proactive rather than reactive. By exposing possible problems before they grow into downtime, proactive monitoring can head off disruptive and expensive service failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems based on multiple operating systems.
How Your Fresno Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Fresno or throughout the state of California, Progent's phone-based network support specialists can deliver expert and cost-effective IT help whenever your company has to have it. More than 15 years of offering remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Fresno office works with a local independent support technician or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially tough integration projects.

Details of Progent's Online Computer Services for Fresno
Progent's phone help, remote repair, system security consulting, and system administration services offer companies in Fresno or anywhere in the state of California the greatest leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT background, refined support software, and understanding of corporate IT enable companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the forefront of network service, executing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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