Fast and Affordable Online Support for Fresno Information Networks
Fast Phone Support for Fresno NetworksFor companies located in Fresno or anywhere in California, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick fixes somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-proven processes that allow the highest degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to connect to your company's computer system without breaching network security.

Progent's sophisticated service database system stores detailed histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of services rendered to each Progent customer by every engineer. This database of issues and fixes is stored as an easily accessible internal knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions promptly.

Remote services available from Progent to businesses in Fresno and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight family of value-priced network management outsourcing services for small and mid-size businesses addresses all key aspects of modern networking including email content filtering, security, backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop management services.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the resources to assemble and manage an in-house Call Center but who want fast access to a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your established one, selecting or enhancing Call Center software products to meet the particular requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk team to handle high-demand events like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran information technology professionals gives your computer users in Fresno or anywhere in the state of California quick access to a large technical support resource with substantial experience offering phone help and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's policy is to resolve rather than merely annotate IT issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Word, and MS Office Excel. To find out more on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Fresno, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your IT support is proactive and automated. By spotting possible problems before they evolve into network outages, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.
How Your Fresno Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Fresno or throughout the state of California, Progent's phone-based computer support engineers can deliver effective and economical system help the instant your business requires it. More than a decade of delivering online tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Fresno business relies on a regular freelance consultant or employs an in-house IT staff that can handle common network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or particularly tough integration problems.

Details of Progent's Remote Computer Services for Fresno
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services offer offices in Fresno or anywhere in the state of California unparalleled leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Fresno and is also ideal for networks in more remote regions of California that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, service information, and on-going training.

  • Per Minute Rates to Reduce Costs
    Progent provides remote help on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online support and requires no monthly retainer for services provided during regular working hours. This keeps you from facing big bills for routine fixes.

  • Access to Cisco Certified Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers help from on-staff specialists who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting support in critical application areas. Help offered by the Application Experts Team includes:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Project and Project Online Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Application Development and SQL Server 2014 Software Development and Debugging
    Oracle DBA Services and Application Development
    MySQL Database Administration and Application Development
    Mac Help
    Amazon Marketplace Web Service Programming

    By providing a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that match the specific needs of your business.

  • State of the Art Remote Access Software
    Secure remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal service call. Effective remote connectivity software and experienced engineers together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.

  • Support for Popular VPN Gateways
    Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

  • 24x7 Service for High System Availability
    For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 migration, Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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