Fast Remote Help for Fresno IT Networks
Fast Online Help for Fresno SystemsFor organizations in Fresno or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value because they possess the real-world background and are equipped with the advanced technology required to solve most network issues quickly. This lowers immediate costs since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your system remotely without compromising system security.

Progent's powerful service reporting application includes comprehensive histories for the support that Progent's clients have been provided. Progent's team engineers have access to the records of all help rendered to each customer by every engineer. This archive of anomalies and solutions is stored as an easily retrievable proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online consulting specialists can find the best resolutions promptly.

Online technical services available from Progent to businesses in Fresno and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to support an internal Help Desk Call Center but who need quick response from an effective Help Desk with proficient phone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or improving your existing one, identifying or customizing Help Desk software products to handle the particular requirements of your company, or adding occasional online staff to work with your internal Call Center resources to handle unusually busy events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology experts gives your clients in Fresno or anywhere in the state of California rapid contact with a reliable support group with years of experience offering phone help and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid driver of company productivity, and Progent's aim is to fix instead of just track network problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By uncovering looming trouble spots before they cause network outages, automated monitoring can minimize stressful and costly network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of platforms.
How Your Fresno Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Fresno or anywhere in the state of California, Progent's online computer support specialists are ready to deliver expert and economical system help the instant your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Fresno office has a regular freelance support technician or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix unexpected network emergencies or particularly complex integration problems.

Features of Progent's Online Network Support for Fresno
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give offices in Fresno or anywhere in the state of California unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of running a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every client. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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