Fast and Affordable Remote Troubleshooting for Fresno Computer Networks
Immediate Phone Support for Fresno NetworksFor companies located in Fresno or anywhere in the state of California, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs somehow turn into big invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your network without compromising corporate security.

Progent's sophisticated technical support database application includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services delivered to each Progent client by any engineer. This database of problems and solutions is organized as a readily exploitable support database that permits Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and formal partnerships with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' internal engineering staff so Progent's online service experts can find the most efficient solutions quickly.

Online support available from Progent to companies in Fresno and anywhere in the state of California include:

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for companies who lack the budget to support an in-house Call Center but who require quick access to an efficient Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center application software to address the special requirements of your company, or providing occasional online personnel to reinforce your in-house Help Desk Call Center group during demanding events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran network consultants provides your computer users in Fresno or anywhere in the state of California rapid access to a large network service resource with years of experience delivering telephone-based consulting and online repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a significant driver of business performance, and Progent's intent is to resolve rather than simply record IT problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group provides online advanced engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Remote Network and Server Monitoring Services
    Progent offers companies in Fresno, or anywhere in the state of California, online network monitoring services based on System Center Operations Manager (SCOM), configured by Progent to fit your business so that your computer support is proactive and automated. By exposing potential trouble spots before they evolve into crashes, remote monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems based on a mix of operating systems.
How Your Fresno Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Fresno or anywhere in the state of California, Progent's online computer support engineers can deliver professional and economical system support the instant your business requires it. More than a decade of delivering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Fresno organization works with a regular independent support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the expertise to address sudden network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Fresno
Progent's online IT consulting services enable your Fresno company to experience the benefits of timely, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most offices in Fresno or anywhere in California, nearby network support providers, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical issues. On the other hand, serious problems may strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call service professionals give you a convenient, fast, and affordable solution to supplement your regular help and to transfer useful information to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry less overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your network is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies often start with an information system implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments need proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical education to navigate through an ever more complex maze of technology options available for promoting business growth and improving efficiency. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT background, refined remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every client. The practice of detailing and archiving support activity allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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