Fast and Affordable Remote Troubleshooting for Fresno Computer Networks
Immediate Phone Support for Fresno NetworksFor companies located in Fresno or anywhere in the state of California, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs somehow turn into big invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your network without compromising corporate security.

Progent's sophisticated technical support database application includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services delivered to each Progent client by any engineer. This database of problems and solutions is organized as a readily exploitable support database that permits Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and formal partnerships with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' internal engineering staff so Progent's online service experts can find the most efficient solutions quickly.

Online support available from Progent to companies in Fresno and anywhere in the state of California include:

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the money or time to build and maintain an in-house Call Center but who require fast communication with a dependable Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest computer system challenges, or be ready in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Call Center staff of veteran information technology experts offers your computer users in Fresno or anywhere in the state of California rapid communication with a reliable network service group with extensive background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's intent is to resolve rather than simply report technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Word, and Excel. To read more information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Support
    Progent offers businesses in Fresno, or anywhere in the state of California, remote computer system monitoring services centered around System Center Operations Manager (SCOM), customized by Progent to suit your environment so your computer support is proactive rather than reactive. By exposing emerging issues before they cause network outages, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
How Your Fresno Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple Mac, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Fresno or throughout the state of California, Progent's phone-based network support engineers can provide professional and economical IT help whenever your company requires it. Long experience delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Fresno office relies on a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to deal with unexpected network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Fresno
Progent's remote support services allow your Fresno company to have the benefits of timely, world-class network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Fresno or anywhere in California, local network support providers, whether made up of freelance consultants or a full-time IT staff, can solve typical technical issues. However, serious problems can strike when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support technicians. In these instances, Progent's online service experts provide an easy, quick, and budget-friendly solution to augment your local help and to convey useful knowledge to improve your capability to resolve downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on independent freelance consultants. Although independent consultants carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, network unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system remains up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations often begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such badly built environments need careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle critical business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network service, performing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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