Fast and Affordable Remote Support for Fresno Networks
Immediate Online Support for Fresno NetworksFor organizations located in Fresno or anywhere in the state of California, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick fixes manage to turn into major invoices. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Service Tools
Over the years, Progent has mastered a collection of customized technologies and proven methodologies that ensure the highest level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco Systems, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to interface to your company's network remotely without violating system security.

Progent's proven customer support database application maintains extensive histories of all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of services provided to every customer by every Progent engineer. This archive of problems and solutions is organized as a conveniently retrievable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders including Cisco Systems and Microsoft open up other extensive technical support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.

Remote support services provided by Progent to businesses in Fresno and throughout the state of California include:

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the resources to create an internal Call Center but who need fast response from a reliable Help Desk Call Center with professional telephone support as well as the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk application software to meet the unique demands of your business, or adding occasional phone support staff to supplement your existing Help Desk Call Center group during unusually busy situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your customers in Fresno or anywhere in the state of California immediate access to a reliable network service group with extensive experience delivering phone support and online diagnostics for computer environments based on Microsoft, Cisco Systems, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a solid enabler of business performance, and Progent's goal is to resolve and not merely track technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To read more about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Fresno, or anywhere in the state of California, online network and server monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent to suit your business so that your network support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into crashes, automated monitoring can head off inconvenient and costly network crises. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
How Your Fresno Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Fresno or anywhere in the state of California, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help the moment your company requires it. Long experience providing remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Fresno office deals with a local freelance support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with unexpected network emergencies or especially challenging integration problems.

Details of Progent's Online Computer Services for Fresno
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer companies in Fresno or throughout the state of California unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of technical background, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoft’s leading server platforms with services such as Windows 2012 R2 Server planning and integration help, Windows Server 2008 integration, Microsoft Windows Server 2003 maintenance, Microsoft Windows 2000 Server legacy support, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every consultant to each client. The practice of detailing and archiving service activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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