Immediate Online Help for Fresno Computer Networks
Urgent Online Technical Support for Fresno SystemsFor businesses located in Fresno or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. Unlike many remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where quick solutions somehow turn into big tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that promote the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your network remotely without compromising network security.

Progent's powerful customer support reporting system keeps extensive histories of the service that Progent's customers have received. Progent's staff consultants have access to the details of all help delivered to each customer by any Progent consultant. This history of problems and fixes is structured as a conveniently searchable internal database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and formal relationships with key vendors including Cisco and Microsoft open up other massive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service specialists can determine the most efficient resolutions promptly.

Online support services offered by Progent to customers in Fresno and anywhere in the state of California include:

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk with professional telephone support as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest technical challenges, or be ready in overflow circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Fresno or anywhere in the state of California instant contact with an effective network service group with substantial background offering telephone-based support and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant driver of company success, and Progent's goal is to resolve instead of simply record network problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. For additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Online Network Monitoring Services
    Progent offers businesses in Fresno, or anywhere in the state of California, online network and server monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they result in network outages, system monitoring can ward off inconvenient and costly service crises. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows networks, or networks powered by a combination of operating systems.
How Your Fresno Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Fresno or throughout the state of California, Progent's phone-based network support engineers are ready to provide professional and economical IT help the instant your company has to have it. More than 15 years of offering online repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Fresno organization relies on a regular freelance consultant or employs a full time IT staff that know how to handle typical network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to fix unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Offices in Fresno
Progent's remote network troubleshooting services enable your Fresno company to have the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most organizations in Fresno or anywhere in California, nearby computer service resources, whether consisting of freelance consultants or an in-house IT staff, can resolve the majority of technical issues. However, IT crises can occur when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service specialists provide a convenient, fast, and affordable way to augment your local help and to convey useful information to increase your capability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. While freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, stability and expandability problems can impede the success of the business. These badly built environments require careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business demands and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of product options available for promoting business growth and improving efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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