Fast Online Help for Fresno Computer Networks
Immediate Phone Technical Support for Fresno NetworksFor organizations located in Fresno or anywhere in California, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve most network issues quickly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating network outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly important in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions manage to turn into big bills. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies which allow the maximum degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to connect to your system remotely without violating network security.

Progent's advanced customer support reporting application includes detailed documentation of all support that Progent's customers have received. Progent's team engineers have access to the history of support provided to each Progent client by any consultant. This archive of trouble tickets and fixes is stored as an easily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts can come up with the best resolutions in the least time.

Remote support provided by Progent to businesses in Fresno and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your current Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system issues, or be available in hectic instances when your regular resources are swamped.

    Progent's Help Desk staff of experienced network experts gives your workers in Fresno or anywhere in the state of California rapid assistance from a large support resource with substantial experience providing telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business productivity, and Progent's aim is to resolve rather than merely track network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Fresno, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By uncovering emerging problems before they result in network outages, proactive monitoring can avoid stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft systems, or systems powered by multiple operating systems.
How Your Fresno Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Fresno or throughout the state of California, Progent's phone-based computer support specialists are ready to provide expert and economical system support the moment your company needs it. More than 15 years of delivering online technical assistance has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Fresno organization works with a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix unexpected system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Fresno
Progent's remote support services enable your Fresno business to enjoy the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will derive added strategic value by being more available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most offices in Fresno or anywhere in California, local computer support resources, whether made up of outside consultants or an in-house maintenance staff, can deal with typical network problems. However, IT crises may strike when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual service people. In these cases, Progent's on-call service experts offer an easy, quick, and budget-friendly solution to augment your regular resources and to pass on useful information to increase your ability to handle future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often rely on independent freelance consultants. Although independent consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an information architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These badly designed environments require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system infrastructure able to offer the solid foundation to meet current business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies need guidance and technical training to navigate through an ever more complex array of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the forefront of IT service, performing a wide range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.