Low-cost Network Troubleshooting from Microsoft and Cisco Certified Consultants for Businesses in Fullerton, CA
By delivering professional know-how when you require it, providing specialized knowledge for critical applications, offering high-value services such as virtual data center hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your It system and minimize service expenses. Progent understands that information system security, dependability, and efficiency are as critical to small companies as to major corporations but that small organizations don't have the leverage to spend heavily in information networks and in-house support staffs. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's capability to deliver the network support your business needs when you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service group. This can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.

Main Areas of Expertise Supported by Progent for Companies in Fullerton, California
Progent's national team of certified consultants provides help for all facets of network systems found in businesses of any size. Areas supported by Progent in Fullerton include:

Service Delivery Options Available for Fullerton, California Companies
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough service records, reliable follow-through, and strict expense control across an array of IT support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service experts to deliver small companies the ideal combination: onsite support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need prompt and dependable support from an online Contact Center with efficient phone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually are constrained by tight IT funds and can provide little management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer systems stay productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection consulting, high availability network engineering, server virtualization strategies, plus integration, programming and support for business applications such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as office relocations and massive software migrations, longer term initiatives like business information application development and customization, database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and MS SQL in order to provide small companies with greater degrees of availability, security, and recoverability than is possible using the type of internal data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network management while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the multi- platform and non- standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support services to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Fullerton, California Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the pitfalls related to over reliance on small service firms or independent consultants.

Working with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network services, smaller companies sometimes depend excessively on individual consultants. Though freelance service providers carry lower overhead than larger support organizations and can typically bill apparently lower fees, individuals are occasionally too overworked to react rapidly to critical network problems. If an independent consultant is occupied with different client, sick, on vacation, or in training, the absence of backup staff may require your company to wait for help during an emergency. The more your small business expands, network unavailability or difficulties with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can be eaten up fast due to lower output. Also, when independent consultants encounter new technologies, the lack of a big engineering team to fall back on for advice requires them to learn in place while your company ends up footing the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Solutions
    The majority of smaller service organizations or independent consultants specializing in small business IT support may excel at providing connect-the-dots fixes but lack the experience to deal efficiently with complex network environments with a variety of operating systems, numerous offices, VoIP implementations, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because big-company environments are by nature complicated, support issues require thorough knowledge in numerous technical areas, and reaching a high degree of stability, availability, and protection calls for enterprise-tested processes.

  • Create a Firm Basis for Growth
    Small businesses often start with a network implemented on a tight budget. Lacking a solid architecture, a sequence of improvised fixes often get tossed on top of a marginal foundation. As a company evolves, stability and scalability problems can obstruct the productivity of the organization. These environments require thorough evaluation, smart business planning, and broad-based expertise to migrate to a network environment that can provide the solid basis to meet current business needs and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need direction and insight to navigate through an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. They do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting support with the real needs of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the true needs of a small business.

Contact Progent
In case your Fullerton, California company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.