Expert Remote Service for Fullerton, California Networks from World-class Consultants
Small companies have traditionally been overlooked by large IT service organizations. Many small companies permit themselves to grow overly reliant on freelance consultants or small support organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to network crises. Still other small companies turn to mass-market service firms that employ personnel trained to offer by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to deal with the variety of configurations and lack of standardization typical of small business IT networks.

Progent's proven methodology for providing affordable and successful network service to small companies has made Progent among the most respected Microsoft IT consulting firms in the industry. Progent has delivered online help to small businesses in every state in the United States and can dispatch onsite support in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the skills of your in-house network service group. This can reduce expenses and help meet schedules for major IT initiatives like software development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to design and execute your cloud strategy.

Core Technical Areas Serviced by Progent for Business Networks in Fullerton, California
Progent offers the services of certified consultants for all aspects of business network technology deployed in small companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Fullerton, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive service records, dependable follow-through, and strict expense monitoring for an array of IT support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair network issues without the cost or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Services are intended for all companies who need prompt and reliable access to a professional Help Desk Call Center with effective telephone assistance, online repair capability, and enough technical depth for all needed escalation. Since small and midsize businesses typically have tight IT budgets and can spare little management bandwidth for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that small business information systems are always productive. Learn more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability network consulting, server virtualization strategies, plus integration, programming and support for small business applications including financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system migrations, longer term projects like management analytics application programming and support, relational database software programming and administration services, and web design, continuing support such as network monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that support the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another service firm or to bring internally if your circumstance calls for it. Progent's Virtual Data Center hosting is structured around mature virtual server techniques that permit businesses with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Virtual Data Center Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the licenses in the client's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified security engineers can provide a company-wide view of system security.

The breadth and depth of Progent's engineering team offer a unique array of advantages to companies trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a consultant with proven methods for resolving real-world IT problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for quick fixes. An additional advantage of by-the-minute invoicing is that customers are not tempted to allow simple issues to fester until they grow into big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports given by every staff member to each customer. The practice of detailing and organizing support records results in more effective support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house support personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Fullerton, California company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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