Expert Remote Technical Support for Fullerton, California Networks from Certified Consultants
Small businesses have traditionally been overlooked by major network service organizations. Some small businesses permit themselves to grow overly reliant on individual consultants or small consulting firms who lack the bandwidth or comprehensive skill sets to respond quickly or effectively to technical emergencies. Other small businesses turn to mass-market support providers staffed with personnel trained to provide by-the-numbers solutions to ordinary issues but who are missing the experience and technical scope to deal with the variety of environments and lack of standards that characterizes small company information systems.

Progent's proven approach to providing affordable and successful technical service to small businesses has made Progent among the top Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to companies in every state in the country (See Progent's client testimonials).

For larger businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network service team. This can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to assist your business to plan and implement a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Fullerton, California Office Networks
As a Microsoft-certified Partner consulting company with a large team of Cisco certified CCIE network consultants and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Fullerton, CA small businesses for a wide array of computer technologies such as:

Service Delivery Options Available for Fullerton, California Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service records, reliable follow-through, and strict expense control across a range of network service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's remote network support services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require fast and reliable support from a professional Contact Center with efficient phone assistance, online troubleshooting capability, and enough technical depth for full problem escalation. Because smaller businesses typically are constrained by tight IT funds and can spare little management bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most efficient option to ensure that business computer systems are always productive. Read more about Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, non-stop network design, server virtualization strategies, plus configuration, programming and support for business programs such as accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, longer term initiatives such as management information software programming and customization, database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and MS SQL to provide small businesses with higher degrees of availability, security, and recoverability than is feasible with the class of internal data center that is practical for most small organizations. Since Progent uses the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the multi- OS and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network security and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory mandates for network data security and incident reporting.

The scope and depth of Progent's consulting team bring a powerful set of benefits to clients wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the forefront of IT service, executing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for repairing real-world IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size bills for quick solutions. Another advantage of granular billing is that you will be less inclined to allow incipient problems to fester until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to every customer. The discipline of documenting and archiving service activity results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Fullerton, California business wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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