Fullerton, CA Remote Help from Certified Network Service Professionals
Progent's network troubleshooting services can deliver your Fullerton, CA business affordable and dependable support from enterprise-class network engineers. By delivering network support service when you need it, offering specialized knowledge for critical applications, offering value-added support such as automated server monitoring, and charging only for services you receive, Progent offers your Fullerton, California company an affordable solution for maximizing the productivity and profitability of small business information systems. If you have a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and maintain a robust and secure information system and to benefit from quick availability of the skilled consulting ordinarily restricted to corporations who can maintain a sizeable internal information technology group.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT support group. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software development, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your company to design and implement a sensible cloud strategy.

Core Technical Areas Supported by Progent for Fullerton, California Office Networks
A Microsoft Gold Partner computer support firm with a world-class group of Cisco CCIE network infrastructure experts and Apple accredited consultants, Progent offers urgent assistance and affordable online consulting to Fullerton, CA businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Fullerton, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and network administration. Progent's model for delivering IT support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Support Mechanism promotes fast support, thorough activity records, reliable follow-up, and strict cost control for a range of network service delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network issues without the cost or time loss of on-premises support calls. The background of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to give small businesses the optimal solution: onsite support technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for full problem escalation. Because smaller businesses usually have tight IT funds and can provide scant management bandwidth for dealing with network support, Progent's Help Desk Services could be the most cost-effective way to make sure that small business computer networks stay productive. Read more concerning Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and training for small business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects including site relocations and massive system upgrades, extended initiatives like business information application programming and customization, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of availability, protection, and performance than is possible with the class of on-site data center that is practical for the majority of small organizations. Because Progent uses the same facilities that support the gear of many of the world's largest IT companies, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for customers to transfer to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent offers a selection of low-cost, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Is the Right Alternative for Fullerton, California Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise network support allow small and midsize companies to avoid the pitfalls associated with over dependence on thinly staffed service firms or individual engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT services, small businesses often rely excessively on freelance engineers. Though freelance service providers have lower overhead than larger IT service firms and can typically bill nominally lower rates, they are often spread too thin to respond rapidly to critical situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of backup staff may force your business to go without assistance during a crisis. As your company expands, network downtime or difficulties with line-of-business programs become more expensive. The money you believed you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent consultants encounter new technologies, the lack of a large consulting group to rely on for assistance requires them to train with the meter running while your business winds up with the costs for their ongoing training.

  • Gain Access to Expertise in Complex Information Technology Solutions
    The majority of smaller service organizations or freelance engineers who concentrate on small business network support are capable of providing connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated IT configurations with a variety of operating systems, many offices, Voice over IP systems, remote workforces, integrated financial and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's large group of experts can be valuable to your company because enterprise environments are characteristically complicated, support problems require thorough knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection calls for enterprise-proven best practices.

  • Create a Firm Basis for Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a solid basis, a series of ad hoc fixes commonly get tossed onto of a weak foundation. As a business evolves, stability and expandability problems can undermine the productivity of the organization. Such networks require proper assessment, smart strategic planning, and in-depth expertise to upgrade to an IT environment that will provide the solid foundation to meet current business needs and support downstream growth.

  • Work with Solution Providers, Not Resellers
    Small businesses need guidance and education to work through an ever more complicated maze of IT options offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match consulting services with the real needs of clients. Mixing network support and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a client.

How to Contact Progent
In case your Fullerton, California business wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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