Immediate, Low-cost Online Network Troubleshooting for Fullerton, California Small Businesses
For more than two decades, Progent has specialized in providing enterprise-quality computer support to customers who have small-business budgets. Progent has developed a unique support system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial pool of consultants certified in a wide array of IT disciplines, a Help Desk operational structure that maximizes efficiency and ensures follow-up, a global group of on-line service professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on solving network issues in the shortest time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network service group. This can save money and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to plan and execute your cloud strategy.

Core Technologies Serviced by Progent for Fullerton, California Business Networks
A Microsoft Gold Certified Partner computer support firm with a large group of Cisco qualified CCIE networking consultants and Apple Computer accredited engineers, Progent offers emergency troubleshooting and affordable online consulting to Fullerton, CA companies for a broad array of information technologies including:

Service Delivery Options Available for Fullerton, California Businesses
Progent has a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and tight expense monitoring across a range of IT support delivery alternatives that include online repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix network problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information about Progent's remote network support services.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: hands-on service professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and reliable access to a professional Helpdesk with effective telephone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Because smaller companies typically are constrained by tight IT funds and can provide scant management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business information networks stay productive. Learn more about Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies such as Windows Server support, Cisco network design, network security consulting, high availability network design, virtualization solutions, plus integration, programming and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as site relocations and massive system migrations, longer term projects such as management reporting application programming and support, relational database application programming and administration support, and web development, continuing services such as network monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of dependability, protection, and recoverability than is possible with the type of in-house data center that is practical for most small organizations. Since Progent utilizes the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually tracked, and systems and data files are consistently archived and available for full and prompt recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of availability and extensibility but that is in addition simple for clients to migrate to another support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with mixed environments to save significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can assist with complex security programs like SIEM solutions to help enterprises comply with industry standards and government requirements for IT information security and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of advantages to companies trying to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of IT support, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with field-tested approaches for repairing real-world network problems rapidly. Read more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big bills for quick solutions. An additional advantage of granular pricing is that your company are not tempted to allow incipient problems to fester until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by each consultant to each client. The practice of detailing and archiving service records results in more efficient support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Fullerton, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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