For office computer networks located throughout the state of Georgia, Progent's Microsoft and Cisco authorized technical team members can deliver phone assistance and remote troubleshooting to solve your network systems issues fast and affordably. Progent has developed enterprise-class skills, advanced software utilities, and support knowledge bases to identify and resolve network problems while avoiding the cost and time delays normally associated with onsite technical service visits.

If your Georgia company is situated beyond the larger metro areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local computer support choices may be limited in technical expertise, or not available during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of seasoned network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the task, but a professional with proven methods for applying that expertise to assist with excellent network solutions.

Strategically Based in Silicon Valley
Progent is located in the heart of Californiaís Silicon Valley, a region recognized worldwide for creativity, advanced technology, and world-class computer network experts. Cisco is headquartered in the city of San Jose and Microsoftís Silicon Valley campus is Microsoftís largest besides Redmond. Other leading high-tech companies headquartered in the San Jose / San Francisco Bay Area include Google, Apple Computer, Intel Corporation, Yahoo, Sun Microsystems, Juniper Networks, and Oracle. This is also the location of some of the highest ranked universities in the U.S. Progent has assembled a world-class group of Microsoft qualified consultants and Cisco CCIE network specialists from this large talent pool to form the nucleus of Progentís worldwide staff of network professionals.

Citrix Desktop Virtualization Engineering Support
Desktop virtualization solutions offered by Citrix permit fast provisioning of new desktops, rapid publication of current applications and updates, simplified image management, quick recovery from client hardware failure or theft, reduced initial investment in and longer useful life for client computers, predictable high performance, centralized control of security standards, and the ability to prevent critical corporate or government data from leaving its authorized location. Progent's Citrix-certified XenDesktop engineers and XenApp specialists can help your IT staff to assess, pilot, install, administer, and troubleshoot Citrix virtual Windows desktop products and can assist you with additional virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the highest class of companies that operate closely with Microsoft, have proven their technical skills, and have confirmed customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology professionals who have undergone comprehensive certification testing. Microsoft Gold Certified Partners are given access to special support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Cisco Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

BI Reporting and Analytics Consulting and Development
Progentís business information reporting experts can provide remote and onsite expertise to assist your organization with any facet of BI reporting from debugging or enhancing reports to planning and implementing a comprehensive business intelligence solution. Progent's BI consultants can help your company to support your current BI environment, assist you to migrate reports and databases from a legacy reporting product to a current one, and provide custom online training tailored to your individual needs. Progentís business reporting and analytics professionals offer experience in all popular business intelligence reporting tools including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Online Consulting for Windows Server 2008
Microsoft Windows Server 2008 R2 represents a major advance in making information networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to offer an improved platform for web hosting and development. Progent's Microsoft Gold-certified Windows 2008 engineers can deliver expert, cost-effective online support to help your business get the most from the improvements incorporated into Microsoft Windows Server 2008 R2 by providing certified consulting, troubleshooting, training, administration, network monitoring, and security services.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants have broad expertise in the integration and support of wireless networking technology and can help your IT team to design, deploy, manage and repair wireless ecosystems that are secure, robust, expandable, simple to manage and use, able to support your vital workloads, and seamlessly incorporated into hybrid cloud environments. Remote and on-premises expertise available from Progent cover a selection of wireless solutions such as smartphone and tablet integration and management, Wi-Fi network design and installation, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.

System Center Data Protection Manager (SCDPM) Consulting Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and medium-size organizations near-continuous backup and simplified restore functions for Microsoft environment. Data Protection Manager 2016 delivers application-sensitive backup for critical platforms such as Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consultants can assist you to design, implement, manage, and repair a multi-site backup/restore solution built around Data Protection Manager 2016. Progent can assist you to migrate from a previous release of DPM or from a legacy solution, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver comprehensive project management or co-management support to make sure you complete your SCDPM 2016 initiative on time and on budget.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security professionals. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the security disciplines covered within the GIAC certification such as auditing network security mechanisms, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting security events.

Mac OS X Support Services
Progent's consultants for Apple Mac technology can provide Apple Mac users a range of technical services including desktop support, help with Apple Macintosh applications, security and accessibility consulting, integration with Windows environments, and one-on-one training. For business systems based solely on Apple Mac OS X or for networks incorporating a combination of Apple Mac, Linux, and Microsoft based servers and workstations, Progent has the background and depth to deal with the challenge of architecting, setting up and managing a network infrastructure that is stable, safe, efficient, and aligned with your business objectives.

Response Time of Progent's TRC for Online Computer Support
Progent's Technical Response Center is committed to providing the best quality of online network support services possible for both urgent as well as standard issues. For emergency issues that impact many users, vital people, or a line-of-business program, the TRC can engage in one hour or less. For standard issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be generated promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding each resolved issue to make sure you are comfortable with the resolution and ready to close the trouble ticket. Find out more about Progent's TRC Customer Commitment.

ProSight WAN Watch Infrastructure Management
Progentís ProSight WAN Watch network infrastructure management service makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about the complete ProSight line of value-priced managed services for small organizations.

Get in Touch with a Progent Computer Consultant
To see how to access a Progent computer support expert for online or on-premises support in , call 1-800-993-9400 or go to Remote Network Support.

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