Georgia Computer Network Consultants for Business Computer Network Systems: Remote Help and Troubleshooting
For small office networks located in the state of Georgia, Progent's Microsoft and Cisco certified technical team members can provide online help and remote troubleshooting to fix your network troubles fast and affordably. Progent has developed world-class expertise, advanced software tools and support databases to troubleshoot and repair IT problems without the cost and delays normally associated with on-site service calls.
If your Georgia company is situated outside of the larger urban areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This results in a network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent’s team of network consultants average more than ten years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a diverse range of clients. This means you get not just the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to assist with affordable network solutions.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Software Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Quick Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent consultants have over ten years of experience supporting the Microsoft family of technologies.
Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
National Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Remote Computer Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Sun Solaris Consulting Services
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks incorporate software and hardware solutions from many different vendors, which results in further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all facets of information technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and versions of software that can used by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical problems efficiently, at the least expense to you.
24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers remote support services on a round the clock basis. Combined with Progent's automated 24x7 network server monitoring offering, this service can help ensure the maximum system availability.
Affordable Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or configured IT infrastructure that is unusable can cost a business many times over its’ cost in lost productivity.
Mac Consulting Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is reliable, safe, efficient and aligned with your business needs.
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Small businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Progent offers national remote phone support and consulting services for businesses who run Sun Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Online technical support provides optimum return for your information technology budget by preserving user productivity and limiting the time charged for computer analysis and repair. Sophisticated online access tools and skilled technicians and consultants allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be dealt with by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the toughest system issues.
Progent delivers the help of Microsoft and Cisco-qualified network consulting experts to offer clients affordable ways to help businesses optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to nationwide enterprises, Progent's network engineers can assist you to enhance your network's e-mail infrastructure, security, reliability, throughput, and network administration.
The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2003 calls for a network support expert with hands-on background planning and integrating cohesive, end-to-end business network solutions. Progent's SBS Server consultants have an average of more than 10 years of background supporting computer systems built on Microsoft technology. This background ensures you results in installing, managing, and repairing network solutions that include the Microsoft SBS 2003 suite of servers and applications.
Progent’s Cisco Voice Over IP professionals offer expert planning, integration and support help for Cisco VoIP technology. Cisco AVVID platform supplies the infrastructure and feature set for building a seamless converged network that can handle voice, video, and data traffic simultaneously. AVVID offers this functionality while preserving a high level of system availability, QoS, and security. Key benefits of IP communications solutions based on Cisco AVVID VoIP architecture include a versatile, interoperable upgrade ability that allows you to choose IP Communications solutions that address your existing requirements, while providing an easy route for speeding up IP adoption, QoS structures that help ensure optimal voice quality through close control of delay, loss and jitter, and system management tools that support system administration, operations, repair, configuring, fault tracking, and element management. Progent’s Cisco-qualified network experts can help you design a robust VoIP solution built around Cisco IP PBX and Cisco IP Telephony products. Progent’s VoIP experts can show you how to select and deploy Cisco software appropriate for your small or medium size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet resources while supporting enhanced efficiency by making these applications accessible to authorized remote or mobile users. Internet Security and Acceleration Server 2006 can protect corporate applications, services, and information throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you plan, deploy, set up, and support Internet Security and Acceleration Server 2006 on your network so that your business achieves a highly functional and affordable balance of security, productivity, and performance.
Progent’s colocation center IT services are intended for businesses with equipment located at Internet Data Centers or data center collocation hosting facilities and in need of on-demand on-site help at the collocation site plus remote help from Microsoft and Cisco certified experts. Progent offers a complete array of data center and IDC and colocation support services such as network architecture evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications networking, design and installation of fault tolerant configurations, architecting and deploying layered security defenses, firewall integration and support, designing load balancing environments, and planning fault tolerant server and storage clustering systems.
Progent provides nationwide urgent technical support and troubleshooting services for businesses who run Apple Mac OS X environments or whose IT systems include a combination of Apple Mac OS X and Microsoft Windows technology. Online network consulting offers optimum return for your IT budget by protecting user productivity and limiting the hours charged for computer analysis and repair. Advanced online access utilities and skilled service specialists and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be dealt with by telephone or through a combination of telephone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA qualified security professionals to help you with the most difficult network issues.
Progent’s Cisco-qualified technology consultants offer consulting for Cisco routers that includes configuration and maintenance services plus experienced Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic fail-through, and redundant power for improved fault tolerance and system availability. Cisco routers for small to mid-size organizations include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series safely connects small or branch offices and remote workers to the Internet or to the company network via ISDN, DSL, Ethernet or serial connections. Cisco 1700 Router Series modular access routers are designed to offer an economical, integrated e-business solution for small and medium-sized companies. They deliver versatility and ease of management to handle complicated e-business requirements, such as multiservice data/voice/video/fax integration, high-speed broadband Internet connectivity, and full-featured security solutions. Cisco 2600 Routers are a line of modular multiservice access routers for remote offices, providing versatile local area network and wide area network configurations, a variety security settings, and an array of high speed CPUs. The Cisco 3700 Router Series is a family of modular, multiservice connection solutions for mid-sized and large-sized offices. With over 70 modular interface components, the Cisco 3700 family delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
