Fast, Affordable Online Computer Network Technical Support for Gainesville, Florida Small Businesses
For over twenty years, Progent has focused on providing enterprise-class IT support to customers who have small-company budgets. Progent has developed a powerful support system that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a substantial pool of consultants accredited in a broad array of IT practice areas, a Help Desk Call Center service structure that promotes efficiency and ensures follow-through, a global group of remote service professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for big projects like software programming, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Core Practice Areas Supported by Progent for Office Networks in Gainesville, Florida
Progent's team of certified engineers offers assistance for all aspects of information technology used by companies of any size. Technologies supported by Progent in Gainesville include:

Support Delivery Options for Gainesville, Florida Businesses
Progent offers a selection of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's model for providing network support is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Support Mechanism promotes fast support, comprehensive service documentation, dependable follow-up, and strict cost control across an array of IT service delivery alternatives that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to give small and midsize companies the optimal solution: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Services are designed for all companies who require prompt and reliable access to a professional Contact Center with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize companies typically are constrained by limited information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that business computer systems are always productive. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system engineering, virtual server solutions, plus integration, programming and support for business software such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive software migrations, extended initiatives such as management analytics application development and customization, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater levels of dependability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, security and performance is continually tracked, and systems are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition easy for customers to transfer to another service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting support to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Gainesville, Florida Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise network consulting enable small and midsize companies to avoid the problems related to over reliance on thinly staffed support organizations or individual engineers.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network services, small businesses often depend excessively on individual consultants. Though individual support engineers have lower overhead than more substantial support organizations and can typically bill nominally smaller rates, freelancers are frequently unable to respond rapidly to urgent situations. If an independent consultant is occupied with different client, sick, on travelling, or in training, the absence of backup personnel may require your company to wait for assistance in case of an emergency. The more your small business grows, network downtime or difficulties with line-of-business applications become more expensive. The money you believed you were saving on a freelancer can evaporate quickly due to lost productivity. In addition, when independent engineers encounter new problems, the unavailability of a large engineering team to rely on for assistance forces them to train on the job while your company winds up footing the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated IT Issues
    The majority of smaller service firms or freelance consultants focused on small company network consulting may excel at providing routine solutions but lack the background to deal cost-effectively with complicated IT infrastructures with a variety of operating systems, multiple sites, Voice over IP implementations, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can benefit your company because big-company environments are characteristically complex, integration issues demand thorough understanding of in numerous technical areas, and achieving a high level of robustness, reliability, and security requires enterprise-proven processes.

  • Create a Solid Basis for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Without a proper basis, a series of improvised repairs often get tossed onto of a weak structure. As a company evolves, reliability and scalability issues can obstruct the productivity of the organization. Such networks need proper assessment, intelligent strategic analysis, and in-depth expertise to upgrade to an IT environment that can provide the reliable foundation to handle critical business needs and ease future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small companies need direction and insight to work through an increasingly complex maze of technology alternatives offered for enabling business growth and improving productivity. Businesses do not need a network consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the genuine needs of clients. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a client.

Contact Progent
In case your Gainesville, Florida company wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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