Garden Grove, CA Online Support from Certified Computer Troubleshooting Professionals
Progent's network tech support services can provide your Garden Grove, CA company budget-friendly and dependable access to world-class IT professionals. By providing IT consulting help when you need it, offering advanced knowledge for key applications, offering unique support such as 24x7 network monitoring, and charging only for support you receive, Progent offers your Garden Grove, California company an economical solution for maximizing the business value of small-scale office information systems. If you have an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to build and support a robust and secure IT network and to have fast access to the experienced help typically available only to corporations who can set up a large in-house information technology group.

For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service group. This can save money and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Business Networks in Garden Grove, California
Progent's nationwide team of industry certified support professionals provides help for virtually all aspects of information systems used by organizations of all sizes. Practice areas served by Progent in Garden Grove include:

Support Delivery Alternatives Available for Garden Grove, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing computer support services is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and strict cost control for a range of IT service delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the best of both worlds: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and reliable access to a professional Contact Center with efficient phone support, remote repair capability, and enough technical depth for full escalation. Because smaller businesses typically are constrained by limited information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business information networks are always productive. Learn more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for business software including accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and massive system upgrades, extended projects like management analytics software programming and customization, database software development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host key applications such as Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is possible with the class of on-site data center that is practical for most small companies. Because Progent uses the same facilities that host the gear of some of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top level of dependability and expandability but that is in addition easy for customers to migrate to a different service firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network administration while achieving world-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and non- standardized networks common with small companies, and retains control of the software in the client's hands so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

Why Progent Offers the Smart Choice for Garden Grove, California Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate IT consulting enable small and midsize businesses to avoid the pitfalls associated with over dependence on thinly staffed service firms or independent engineers.

Working with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network support, small companies sometimes depend excessively on independent consultants. Although freelance service providers carry lower overhead than more substantial IT service firms and can typically charge apparently smaller fees, individuals are frequently too overworked to respond rapidly to urgent situations. If an independent engineer is busy with another customer, sick, on vacation, or in class, the absence of backup staff may force your company to wait for help in case of a crisis. The more your company grows, system downtime or problems with critical applications become more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lost output. In addition, when independent consultants confront unfamiliar problems, the unavailability of a large consulting team to count on for help forces them to train in place while your organization ends up with the costs for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Issues
    Many smaller support organizations or independent engineers focused on small business IT support are capable of delivering routine solutions but lack the seasoning to work efficiently with complicated network infrastructures that have mixed platforms, many locations, Voice over IP systems, remote workers, integrated accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your business because enterprise environments are characteristically complex, integration problems require in-depth understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and protection requires industry-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised repairs often get piled on top of a weak foundation. As a company grows, stability and expandability problems can undermine the success of the organization. Such environments require proper evaluation, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable basis to handle current business requirements and support future growth.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require direction and education to work through an increasingly complicated maze of technology alternatives offered for accelerating growth and enhancing efficiency. They do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This allows Progent to align technical support with the real interests of clients. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a small business.

How to Contact Progent
In case your Garden Grove, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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