Quick, Affordable Online Computer Network Help for Garden Grove, California Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to clients who have small-company IT budgets. Progent has built a powerful support system that features a low-overhead, tightly connected virtual office infrastructure, custom online repair technology, a large pool of engineers certified in a broad range of technical practice areas, a Help Desk Call Center service structure that maximizes responsiveness and guarantees follow-up, a worldwide group of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture committed to fixing technical problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Main Areas of Expertise Supported by Progent for Business Networks in Garden Grove, California
Progent's national group of world-class support professionals offers help for all aspects of network technology deployed by businesses of all sizes. Areas supported by Progent in and around Garden Grove include:

Support Delivery Alternatives for Garden Grove, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive service documentation, dependable follow-through, and tight expense monitoring across a range of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix network problems without the cost or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle most IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to address emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more information about Progent's remote computer support services.

  • On-site Service
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses who need fast and reliable support from an online Help Desk with efficient phone support, online repair capability, and sufficient technical depth for all needed escalation. Because smaller companies usually have tight information technology budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that business information systems are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system design, virtualization solutions, plus configuration, programming and training for business programs such as financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including office moves and massive system migrations, extended initiatives such as management reporting application development and customization, relational database application programming and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of dependability, protection, and performance than is feasible with the type of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition easy for customers to migrate to another service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can handle the mixed- OS and non- standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote support services to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a selection of low-cost, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like IPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services managed backup.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with complex security programs like SIEM solutions to help companies meet business standards and government regulations for network data security and reporting.

The breadth and size of Progent's consulting staff offer a powerful array of benefits to organizations wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progent’s team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the front lines of IT support, executing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for resolving actual IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for fast fixes. An additional advantage of granular billing is that you will be less tempted to permit minor issues to fester until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The discipline of detailing and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
If your Garden Grove, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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