Garden Grove, CA Remote Support from Certified Network Troubleshooting Experts
Progent's network help services can provide your Garden Grove, CA business budget-friendly and reliable access to world-class technical professionals. By delivering network consulting service when you require it, offering advanced knowledge for line-of-business applications, offering value-added support such as automated server monitoring, and invoicing only for services you receive, Progent gives your Garden Grove, California business an economical solution for optimizing the profitability of small-scale office networks. If you have an onsite system, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and support a robust and safe information system and to have fast availability of the skilled help usually restricted to corporations who can set up a large internal IT staff.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support group. This can reduce expenses and help meet schedules for major projects like application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to help your company to design and execute a sensible cloud strategy.

Key Practice Areas Supported by Progent for Businesses in Garden Grove, California
Progent offers the services of qualified experts for all facets of business network technology deployed in small companies. Products and technologies serviced by Progent include:

Service Delivery Alternatives for Garden Grove, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Model promotes rapid support, thorough service records, reliable follow-up, and tight expense monitoring for a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and fix network problems without the expense or time loss of in-person support calls. The experience of Progent's IT engineers allows them to resolve most network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support engineers to give small companies the best of both worlds: hands-on support technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting tools, and enough technical strength for all needed problem escalation. Since small and midsize businesses typically have limited information technology budgets and can provide little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most efficient option to make sure that business computer systems are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network consulting, server virtualization strategies, plus integration, customization and support for small business software such as financials, ERP, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and massive system upgrades, longer term initiatives such as business information application development and customization, relational database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can save you the expense of building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is continually tracked, and systems are regularly archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition convenient for customers to migrate to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow small businesses with mixed networks to benefit significantly on the costs of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the mixed- platform and non- standardized environments common with small businesses, and retains ownership of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Garden Grove, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate IT consulting allow small and midsize businesses to sidestep the pitfalls associated with excessive dependence on small service firms or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Individual Consultants
    For network services, small companies often rely excessively on individual consultants. Although freelance service engineers have lower overhead than larger IT service organizations and can typically charge apparently smaller fees, freelancers are occasionally too overworked to respond quickly to critical network problems. If a freelance consultant is busy with another client, ill, on travelling, or in training, the absence of backup personnel may require your company to wait for help during a crisis. As your small business grows, system unavailability or problems with critical programs become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly due to lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a big consulting group to rely on for assistance forces them to learn on the job while your organization ends up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    Many smaller support firms or freelance consultants focused on small company IT support are capable of providing routine solutions but lack the seasoning to work efficiently with complicated network environments that have mixed operating systems, multiple locations, VoIP implementations, remote clients, integrated financial and operational applications, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's large team of specialists can be valuable to your business because big-company networks are inherently complicated, support issues require in-depth knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Without a solid architecture, a series of improvised fixes often get tossed on top of a tenuous foundation. As a business evolves, stability and scalability problems can obstruct the productivity of the organization. Such environments require proper evaluation, intelligent business planning, and broad-based expertise to migrate to a network environment that will act as the solid foundation to meet current business needs and support downstream expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small companies need direction and insight to navigate through an ever more complicated array of technology options offered for accelerating business growth and improving productivity. They do not need a network engineer or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting support services with the real interests of customers. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a client.

How to Contact Progent
If your Garden Grove, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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