Garden Grove, CA Online Support from Certified Computer Troubleshooting Experts
Progent's computer network tech support services can deliver your Garden Grove, CA company affordable and reliable access to enterprise-class IT engineers. By providing network support help when you need it, offering advanced knowledge for vital technologies, offering unique services such as automated network monitoring, and invoicing only for support you use, Progent offers your Garden Grove, California company an affordable solution for maximizing the productivity and profitability of small-scale business information systems. Whether you maintain an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and support a robust and secure information network and to have quick access to the seasoned support usually available only to businesses who can support a sizeable in-house IT staff.

For larger businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your business to plan and implement your cloud strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Businesses in Garden Grove, California
Progent's nationwide team of world-class consultants provides assistance for all facets of information systems found in businesses of all sizes. Areas served by Progent in Garden Grove include:

Support Delivery Options for Garden Grove, California Companies
Progent has a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-up, and strict cost monitoring for an array of network support delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and repair network issues without the cost or time loss of on-premises support visits. The background of Progent's network engineers allows them to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses who require prompt and dependable access to a professional Help Desk Call Center with efficient phone support, online repair capability, and sufficient technical depth for full escalation. Because smaller businesses usually have tight information technology funds and can provide scant management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security consulting, non-stop it system design, server virtualization strategies, plus configuration, programming and support for small business software such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects such as site moves and major software upgrades, longer term initiatives like management reporting application development and customization, relational database application programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small organizations. Because Progent uses the same data centers that host the gear of many of the world's largest IT companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, security and performance is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's servers in an environment that not only provides the top level of dependability and extensibility but that is also convenient for customers to transfer to another service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the multi- platform and non- standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with business standards and statutory requirements for network information protection and reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to clients wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, in the trenches of IT service, executing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for solving actual IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no registration charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with king-size bills for fast solutions. Another benefit of by-the-minute pricing is that your company are not tempted to allow incipient issues to fester until they grow into major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to each client. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Garden Grove, California business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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