Introduction to Progent's Support Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseMobile access to messages, contacts, schedules, and web applications has become a critical capability of information systems for companies of all types. RIM BlackBerry smartphones are among the most popular devices for maintaining location-independent connectivity. But the infrastructure needed to accommodate RIM BlackBerry handhelds has become steadily more sophisticated as the demand for high availability and and air-tight security has heightened. Progent's BlackBerry qualified engineers focus in delivering small companies world-class IT support and technical services that are affordable and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background consulting on MS Exchange, Progent's consultants can provide broad assistance in incorporating BlackBerry and Microsoft technology by offering services like Microsoft Exchange 2010 support and by providing related services like Microsoft Lync Server deployment and MS Office Communications Server consulting to manage Instant Messaging and Presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL Server 2014 experts can set up and troubleshoot your SQL server to operate optimally with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager specialists can assist you to develop backup and recovery procedures to preserve your data and minimize productivity loss in case of a crash of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network consultants who are available remotely to offer advanced assistance for designing and troubleshooting your IT network infrastructure so it accommodates your BlackBerry system with high levels of resilience, expandability, protection, and maintainability. CCIEs are elite network experts who earn this prestigious classification only by completing thorough examination by Cisco. CCIEs can resolve even the most intractable issues surrounding network design, implementation, repair, and support.

Integration Expertise for BlackBerry BES Server
RIM's high-end platform for administering large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful software enables Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive emails that are encrypted in transit to provide maximum security. BlackBerry BES Server also streamlines a wide variety of critical management jobs ranging from smartphone setup and upgrades to mobile security and high availability.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to utilize BES Server to implement key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BES Server's high-availability infrastructure based on virtualization
  • Install BlackBerry devices remotely
  • Set custom management roles
  • Automatically track and analyze the health of your solution

Professional BlackBerry Technical Support Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt technical help to companies in the Garland region or throughout the state of Texas. Progent's seasoned online technical support team has helped businesses solve network issues and reduce support costs in every state in the U.S. and built a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent offers remote help for a broad selection of issues associated with BlackBerry products such as synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as resolving enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, implementing over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help you to select and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, system architecture, deployment strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, assist you to decide which management model and equipment match your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart choices about options for software editions, processors and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry expert can assist your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security specialists to perform network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Specialist
If you wish to ask Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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