Introduction to Progent's Consulting Services for RIM BlackBerry Technology
RIM BlackBerry Consulting and Support HelpWireless connectivity to email, contacts, schedules, and web applications is a vital feature of information systems for businesses of all sizes. BlackBerry smartphones are some of the most popular devices for maintaining anywhere, anytime communications. But the network architecture required to support RIM BlackBerry smartphones has grown steadily more complex as the pressure non-stop operation and and air-tight security has increased. Progent's BlackBerry qualified engineers specialize in delivering small businesses enterprise-class network expertise and technical services that are affordable and effective.

Being a Microsoft Gold Partner with years of background working with Microsoft Exchange, Progent can give you access to in-depth assistance in incorporating BlackBerry and Microsoft technology by offering services like Exchange 2010 consulting as well as by providing complementary support services like Lync Server deployment and Microsoft Office Communications Server consulting to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft Data Protection Manager experts can help you to develop archiving and recovery processes to preserve your messaging data and minimize productivity disruption in the event of a breakdown of your messaging system.

Progent also retains one of the country's largest teams of Cisco certified CCIE network consultants who are accessible online to provide expert assistance for designing and repairing your network so that it accommodates your BlackBerry system with high levels of resilience, expandability, security, and manageability. CCIEs are recognized network professionals who are awarded this prestigious status only through strenuous examination by Cisco. CCIEs can handle even the most complicated problems surrounding network planning, setup, troubleshooting, and maintenance.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of BlackBerry wireless handsets, offering a single platform for controlling key tasks like smartphone deployment, upgrades, and retirement and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless communication between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server includes a wealth of security capabilities starting with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in adjusting levels of security to match the specific requirements of your mobile network. Progent's BlackBerry authorized consultants can help you to select advanced security features and enable them wirelessly. Samples of these over-the-air selectable security features are:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malware

BES Server also offers flexibility in determining how to prevent users from installing or running unsecure or prohibited code. Progent can help you to select blocking techniques such as:

  • List precisely which applications are permitted on the device
  • Block third-party software from using persistent memory on the smartphone
  • Select what resources external programs can access on the device
  • Limit the kinds of connections external applications running on the smartphone can establish
  • Block all third-party software from being loaded or run on the smartphone

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help you to carry out common support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can in addition assist you to resolve a wide array of issues concerning synchronization, handset recognition, email reconciliation, web browsing, mobile connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small company networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support costs low and, by resolving problems quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures including resolving enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring over-the-air software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and help you to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and remove BlackBerry device clients on Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and network needs assessment, solution architecture, roll-out planning and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a wireless solution that meets your IT budget and supports your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management model and physical components match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can assist your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to perform network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about engineering help for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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