World-class Remote Consulting Services for BlackBerry Environments
RIM BlackBerry Online Integration SupportSafe and reliable connectivity from handheld devices to messaging systems like Exchange Server, Lotus, or Novell GroupWise is now mandatory for businesses of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the premiere solutions for enabling and managing wireless communications. However, maintaining productive BlackBerry systems has become challenging due to the sophisticated tools that exist to meet the demand for enterprise-class security and non-stop operation. Progent's BlackBerry qualified engineers are experienced at providing online support expertise for BlackBerry environments, reducing support expenses and taking care of issues more quickly than is feasible with traditional on-site consulting.

Progent has a large group of online consultants qualified to support networks that include technology from all major suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help your company to resolve complex issues with your network environment. Progent's Apple qualified experts can assist you to interface Macintosh computers with your mobile communications environment and can provide help with Apple iPhone integration and management. Progent's Linux specialists can offer help for supporting application servers powered by various distributions of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo. This breadth of support skills allows Progent to act as a one-stop solution for any consulting support required in multi-vendor environments and eliminates the blame game that small businesses commonly encounter when trying to find technical support.

Progent's information technology security engineers have been awarded top security certifications including Global Information Assurance Certification and Information System Security Architecture Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security vulnerability testing service bundles that enable small businesses to receive an independent security assessment from a Progent security consultant to determine potential weaknesses in the security posture you present inside and outside your security perimeter.

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry Enterprise Server gives companies a centralized and safe mechanism for incorporating BlackBerry wireless devices into their email, collaboration, and software application infrastructure. BlackBerry BES Server allows wireless BlackBerry clients to connect to Microsoft Exchange, Lotus Domino, or Groupwise email and to synchronize BlackBerry handsets with workstations to ensure data consistency for applications like calendars, address books, to-do lists, IM, and custom business software. Thanks to BlackBerry BES Server support for Exchange, users with BlackBerry smartphones can have effortless access to Exchange messages and to instant messaging-enabled software via Microsoft Office Live Communications Server and Lync Server 2010 support.

BlackBerry BES Server Consulting Services

Progent's BlackBerry-qualified consultants can help you design, configure, and maintain BlackBerry Enterprise Server (BES) so that you maximize the efficiency of BlackBerry clients, streamline the management of a BlackBerry solution, and reduce the expense of maintaining a mobile workforce.

Progent's Online BlackBerry-Certified Technical Support is Quick and Affordable
For businesses in Garland, Texas who want quick and economical help from an authorized RIM BlackBerry support expert, Progent provides effective online help from a veteran network support staff who have delivered IT solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Online consulting services eliminates travel expense and lets engineers fix technical issues rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and offer professional help in fields including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can also help you to troubleshoot a wide array of issues concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support expenses at a minimum and, by handling problems quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to define and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Consultant
In order to contact Progent about technical expertise for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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