Consulting and Technical Support for RIM BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are one of the most successful products for achieving mobile connectivity to messaging, calendars, web-based applications, and other critical business information. As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, effective integration and maintenance of RIM BlackBerry technology has become more difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations frequently resort to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry technology expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online support capabilities, provides small businesses an economical solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and control BlackBerry devices across your company, recommend security policies that are right for your business, customize wireless software, and ensure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be restored quickly and safely.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry devices, offering a single solution for controlling critical jobs such as smartphone installation, updates, and retirement and offering a solid foundation for security and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry handsets and allows remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BES Server includes a variety of security options starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent flexibility in selecting levels of protection to meet the specific needs of your company's network. Progent's BlackBerry certified consultants can help you to choose powerful security features and enable them wirelessly. Samples of these wirelessly selectable security settings are:

  • Disable a BlackBerry device
  • Erase information from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in selecting how to keep mobile users from loading or executing unsafe or unauthorized code. Progent can assist you to select protective techniques like:

  • List precisely which applications are allowed on the device
  • Block external software from allocating non-volatile storage on the smartphone
  • Determine which functions external programs can access on the smartphone
  • Restrict the kinds of connections external programs running on the BlackBerry smartphone can establish
  • Block all third-party programs from being loaded or executed on the smartphone

How Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization issues to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist your company to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs analysis, system architecture, deployment planning and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration model and hardware products match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified expert can assist you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Expert
In order to contact Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.
















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