Fast Remote Help for Garland Computer Networks
Immediate Remote Technical Support for Garland SystemsFor companies in Garland or anywhere in Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced tools required to solve the majority of network problems quickly. This lowers direct costs since solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast fixes manage to end up as big invoices. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that permit the highest level of efficiency for online technical support and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to communicate with your company's environment without compromising network security.

Progent's advanced technical support reporting application maintains comprehensive records describing the service that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to every Progent customer by any consultant. This database of anomalies and responses is stored as a quickly searchable support database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up other vast technical knowledge bases and permit fast access to vendors' in-house support staff so Progent's remote service experts can arrive at optimal solutions in the least time.

Remote technical support services offered by Progent to businesses in Garland and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the resources to support an in-house Help Desk but who want fast response from a reliable Call Center with professional phone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progent's Call Center consulting support can support you in building an efficient new Help Desk or improving your current organization, identifying or customizing Call Center software products to meet the unique requirements of your business, or adding occasional online staff to work with your in-house Help Desk team during demanding situations such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your customers in Garland or anywhere in the state of Texas fast access to a dependable technical support resource with extensive background delivering telephone-based help and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of company success, and Progent's aim is to resolve and not just report IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote advanced consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Excel. For more about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your network maintenance is proactive and automated. By detecting potential problems before they result in network outages, system monitoring can ward off disruptive and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a mix of OS platforms.
How Your Garland Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Garland or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support the instant your business has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Garland organization relies on a local freelance consultant or employs an in-house organization that can handle common network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Garland
Progent's remote support services enable your Garland company to experience the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most businesses in Garland or anywhere in Texas, local computer support providers, whether consisting of outside consultants or an internal IT staff, can solve the majority of network problems. On the other hand, major troubles might strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's online support experts give you an easy, fast, and budget-friendly way to supplement your local resources and to pass on valuable knowledge to improve your ability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry less internal costs than big support organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your business grows, system downtime and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes often get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. These poorly built environments need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to deliver the stable foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller organizations need advice and technical training to negotiate an increasingly complicated maze of product alternatives available for promoting business growth and improving productivity. These companies do not need a computer engineer who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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