Fast Remote Help for Garland IT Networks
Urgent Remote Support for Garland NetworksFor businesses located in Garland or anywhere in Texas, Progent offers online help for information systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve most network issues quickly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which ensure the maximum level of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to link to your system remotely without violating system security.

Progent's sophisticated service database application includes detailed documentation for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to each customer by any Progent engineer. This database of problems and repairs is stored as an easily accessible internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and formal partnerships with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote consulting experts can arrive at optimal solutions promptly.

Remote services available from Progent to businesses in Garland and throughout the state of Texas include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for businesses who lack the budget to support an in-house Help Desk but who need fast response from an efficient Help Desk with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation option to handle complex technical issues, or be available in those situations when your regular service providers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your computer users in Garland or anywhere in the state of Texas rapid assistance from a large technical support group with years of experience offering phone help and remote repair service for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to business success, and Progent's aim is to fix rather than simply document network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth engineering expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and Office Excel. To find out more information on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Garland, or anywhere in the state of Texas, online computer system monitoring services based on Microsoft System Center Operations Manager, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By uncovering looming issues before they result in crashes, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks powered by a mix of platforms.
How Your Garland Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Garland or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver expert and cost-effective IT support the instant your organization requires it. More than 15 years of delivering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Garland organization works with a local freelance consultant or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to deal with unexpected system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Garland
Progent's online support services enable your Garland company to realize the benefits of timely, expert network support without the expense of managing a full-time IT organization. Your network will derive greater business worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Garland and throughout Texas, nearby network support resources, whether represented by independent consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises can occur when your regular resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals give you a convenient, fast, and affordable way to augment your regular resources and to transfer useful knowledge to improve your capability to handle future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance service providers. Although independent consultants have less internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may require your company to wait for assistance during an emergency. As your network expands, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such badly designed systems require careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet current business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need advice and technical education to navigate through an increasingly complicated array of technology options available for promoting business success and improving efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to each client. The practice of detailing and organizing support activity results in more effective support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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