Fast Remote Technical Support for Garland IT Networks
Immediate Online Technical Support for Garland NetworksFor businesses in Garland or anywhere in Texas, Progent provides online support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology required to solve most information system issues quickly. Efficient support lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where quick solutions somehow turn into big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes that allow the maximum degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to link to your computer system remotely without compromising network security.

Progent's powerful technical support reporting system stores detailed histories describing the service that Progent's customers have received. Progent's staff engineers have access to the details of all help delivered to every customer by any consultant. This database of issues and repairs is structured as a quickly exploitable support database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can find the most efficient solutions promptly.

Remote technical services available from Progent to businesses in Garland and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the budget to support an in-house Help Desk but who want quick response from a dependable Help Desk with professional telephone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or revamping your established organization, identifying or customizing Help Desk software to meet the particular needs of your business, or adding temporary online staff to work with your in-house Call Center team during demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Garland or anywhere in the state of Texas rapid access to an effective network service group with years of experience delivering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company success, and Progent's aim is to fix instead of just report technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To read more information about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Garland, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into crashes, remote monitoring can minimize stressful and costly network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or networks that support a combination of OS platforms.
How Your Garland Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Garland or anywhere in the state of Texas, Progent's online network support specialists are ready to provide effective and cost-effective IT support whenever your organization needs it. More than a decade of delivering online tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Garland company has a regular freelance support technician or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix sudden network crises or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Garland
Progent's remote technical help services enable your Garland business to have the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your information system will derive greater business worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most offices in Garland and throughout Texas, nearby computer service resources, whether consisting of outside consultants or a full-time IT staff, can handle typical network problems. However, major troubles might strike when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local support people. In these cases, Progent's on-call service specialists give you a convenient, fast, and economical way to supplement your regular resources and to transfer useful knowledge to increase your ability to deal with downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies often depend on independent freelance service providers. Although independent consultants carry less overhead than larger support companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your business grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network stays available.

  • Build a Solid Basis for Smooth Expansion
    Companies often start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and expandability problems can hinder the success of the business. These poorly designed environments need proper assessment, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to handle vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a network consultant who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical knowledge, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 integration, Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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