Immediate Remote Help for Garland Networks
Fast Remote Consulting for Garland SystemsFor companies located in Garland or anywhere in the state of Texas, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most information system issues rapidly. This lowers immediate costs since solutions accumulate minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly important in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. In contrast to typical online support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast fixes manage to end up as major bills. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and proven processes which promote the maximum level of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to access your network remotely without violating corporate security.

Progent's powerful technical support database system keeps extensive records for all service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by any Progent consultant. This history of issues and responses is structured as a conveniently retrievable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's online service experts can come up with optimal solutions promptly.

Online services offered by Progent to clients in Garland and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who don't have the resources to create an internal Call Center but who require quick access to a dependable Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or enhancing Call Center software products to meet the unique demands of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources to handle high-demand events such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network consultants offers your computer users in Garland or anywhere in the state of Texas instant assistance from a large technical support resource with substantial background offering telephone-based help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a crucial driver of business success, and Progent's intent is to fix instead of simply record technical problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional engineering support and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Garland, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they grow into crashes, automated monitoring can avoid disruptive and expensive information system crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a variety of platforms.
How Your Garland Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Garland or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the moment your organization needs it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Garland business relies on a local freelance consultant or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or particularly tough integration problems.

Features of Progent's Remote Computer Services for Garland
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Garland or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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