Immediate Remote Support for Garland Computer Networks
Urgent Phone Help for Garland NetworksFor companies in Garland or anywhere in the state of Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools necessary to resolve most network issues quickly. This reduces direct expenses because solutions use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor repairs somehow end up as large tabs. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to connect to your environment remotely without breaching corporate security.

Progent's advanced service reporting application keeps thorough histories for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of assistance delivered to every customer by any consultant. This database of problems and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and formal partnerships with important industry leaders such as Cisco and Microsoft make available additional vast support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.

Remote services offered by Progent to clients in Garland and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the budget to create an internal Call Center but who require quick response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Help Desk software products to address the special needs of your business, or adding occasional online personnel to work with your existing Help Desk Call Center team to deal with unusually busy scenarios such as software migrations, mass updates, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology experts offers your computer users in Garland or anywhere in the state of Texas immediate contact with a reliable technical support group with extensive experience providing telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's aim is to resolve rather than merely annotate IT problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Excel. To read more concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your network support is proactive and automated. By uncovering emerging problems before they grow into downtime, automated monitoring can minimize inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems that support a combination of platforms.
How Your Garland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Garland or throughout the state of Texas, Progent's phone-based computer support specialists are ready to provide effective and economical IT support whenever your organization needs it. More than 15 years of providing online repair services has earned Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Garland company works with a regular freelance consultant or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden system emergencies or especially tough integration problems.

Features of Progent's Online Network Support for Garland
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services give offices in Garland or throughout the state of Texas the greatest leverage for your IT budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:

  • Fast Phone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Garland and is also ideal for customers in geographic regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going training.

  • By the Minute Rates to Minimize Expenses
    Progent provides online help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone service and imposes no monthly retainer for support services delivered during regular business hours. This keeps you from paying big invoices for simple repairs.

  • Access to Cisco Certified Network Architecture Experts
    As a Certified Partner for Cisco, Progent offers the services of authorized professionals who have expertise in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for local and remote networking.

  • Application Experts Consulting
    Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting support in critical application areas. Help available from the Application Experts Group covers:
    Dynamics GP Support and Customization
    Microsoft Project Training
    Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Design and SQL Server 2014 Software Programming and Troubleshooting
    Oracle DBA Services and Software Programming
    MySQL Database Administration and Software Design
    Apple Macintosh Help
    Amazon MWS Software Integration

    By providing a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that address the unique needs of your business.

  • State of the Art Online Connectivity Software
    Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite visit. State-of-the-art online access software and expert engineers together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.

  • Support for Mainstream VPN Gateways
    Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24x7 Support for Maximum System Availability
    For offices with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are designed specifically for budget-constrained organizations whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Companies who work with familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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