Remote Network Consulting for Garland Small Business Computer Networks
For small businesses and new businesses in Garland or anywhere in the state of Texas, Progent's phone-based network support specialists are ready to provide expert and affordable system help whenever your organization requires it. More than 10 years of providing online tech support has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Garland company works with a regular freelance support technician or maintains a full time organization that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or especially complex integration problems.
Details of Progent's Online Computer Support for Garland
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer small businesses in Garland or throughout the state of Texas unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
Immediate Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small companies in Garland and is also ideal for networks in more remote regions of Texas that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, service information, and continuing education.
Per Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online support and asks for no ongoing retainer. This saves you from paying big bills for simple fixes.
Availability of Cisco Network Design Professionals
As a Registered Partner for Cisco, Progent offers help from authorized specialists who have expertise in designing, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
Application Specialists Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise for critical application areas. Support offered by the Application Experts staff includes:
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the unique requirements of your business.
State of the Art Online Connectivity Software
Secure remote access allows Progent's support experts to see exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise require a costly personal visit. Effective online connectivity software and experienced technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
Round-the-Clock Service for High System Uptime
For small companies with line-of-business applications, Progent offers round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained small organizations whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
Advantages of Progent's IT Support for Small Offices in Garland
Progent's online network troubleshooting services allow your City# small company to realize the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and protected. Benefits to your company include:
Seamless virtual extension of your on-site IT resources
With most small businesses in Garland or anywhere in Texas, nearby computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. However, IT crises can occur when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service people. In these situations, Progent's online support professionals provide a convenient, quick, and budget-friendly way to supplement your local help and to convey useful information to increase your capability to handle future problems in-house.
Reduced Dependence on Individual Consultants
For IT maintenance, small businesses often depend on individual freelance consultants. Although independent service people have less overhead than larger support organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an emergency. As your small business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays available.
Create a Solid Foundation for Seamless Expansion
New businesses often begin with an IT architecture implemented on a modest budget. Without a strong framework, band-aid fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to deliver the solid foundation to meet vital business demands and facilitate future growth.
Work with Solution Providers Instead of Product Resellers
Small organizations require advice and technical training to navigate through an increasingly complex maze of technology options available for accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to resell a certain vendor's products. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable small offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over=stretched in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a wide variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical help, but also a consultant with proven methods for using computer knowledge to repair actual IT problems efficiently.
Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large invoices for quick repairs so you will not be forced to permit simple problems to fester.
Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Progent’s fault tolerant network experts provide reliability support, disaster recovery services, system load balancing, non-stop interoffice access, 24x7 Internet architecture design, fault-tolerant data center services, and other high-availability networking consulting to show your company create a 24x7 environment for line-of-business applications. Progent has the experience to develop affordable, non-stop networks by utilizing the expanding library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can show you how to you design a high-availability mutli-location network with a fully mirrored Internet interface and intelligent system load balancing.
Progent’s colocation center support services are designed for businesses with hardware located at IDCs or data center colocation hosting sites and in need of on-demand on-site service at the co-location site plus remote help from Microsoft and Cisco certified professionals. Progent offers a complete range of Internet Data Centers and IDC and collocation consulting services including system architecture evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications networking, development and deployment of non-stop systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server cluster systems.
Progent's Microsoft-certified professionals provide technical help and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's migration, configuration, administration, and troubleshooting expertise for Microsoft Exchange Server 2003 include system design, deployment, project management, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
Progent's consultants can provide Apple Mac users a variety of services including workstation help, integration with Windows-based networks, e-mail and telephony help, specialized application programming, and one-on-one training. Progent's Apple-certified specialists and Microsoft-certified engineers can help your business build and support a secure, highly available IT system and communications architecture to support networks in which Apple Mac computers work with Microsoft-based and UNIX/Linux-based technology.
Cisco has developed a full array of routers that includes appliances designed to deliver the security, bandwidth, and availability levels required by small and mid-size businesses. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS platform, including the Cisco Small Business 100, the Cisco 800 and 1800 Series Routers, Cisco 2800 and 7200 Routers, plus legacy 1700 and 2600 Series Routers.
Progent's certified professionals can help you to calculate the advantages of Windows Server 2008 for your company, develop pilot systems and migration strategies, integrate Windows Server 2008 with your IT environment and applications, train your IT staff how to run enhanced administration utilities, and deliver continuing consulting and tech support via budget-friendly alternatives such as Help Desk service and remote technical support.
Progent’s certified Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system,eliminating possible OS-specific security holes. PIX firewalls provide multiple integrated security and networking services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote access IPSec VPN connectivity, intelligent networking services, and comprehensive management options. Cisco's ASA 5500 Series of Firewalls utilize technology developed for security appliances from Cisco's PIX 500 family. Progent’s network security consultants can help you choose and configure any PIX 500 or ASA 5500 Series firewalls including the the Cisco PIX 506E, the Cisco PIX 525 Firewall, and the Cisco ASA 5550 Firewall.
Small to middle size businesses can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco qualified IT support professionals. With Progent's economically priced IT service packages, mid-size businesses can choose a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small company information systems enterprise-class reliability, protection and performance.
Progent's Mac support engineers can assist you with a wide range of system infrastructure issues such as network architecture, remote and mobile connectivity, internetwork compatibility, protection, and new technologies including VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to handle the challenge of designing, configuring, and supporting a system architecture that is robust, secure, efficient and aligned with your corporate goals. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage products, and Xsan SAN solution. Progent can also give you access to certified experts to support Cisco routers and switches.
Even if your business has a small network services staff and a modest IT budget, your information network can still feature the same high availability and performance that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-certified network professionals, the most recent system management software for 24x7 monitoring and alerts, and economical support programs such as a help desk call center to keep your mission-critical business applications and servers operating. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and application monitoring to reduce service costs, resolve trouble spots quickly, and anticipate problems before they degrade system performance. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class availability, security and capacity.
Progent's Microsoft-certified ISA Server 2006 experts can help you to design, install, and manage an implementation of ISA Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your company needs.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and email/telephony combination solutions for Northern California companies. Progent offers affordable Exchange Server support services to strengthen email security and virus protection, provide fault tolerant email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2003 or Exchange Server 2000. Progent also provides Windows XP and Vista desktop email help for Exchange and Outlook and can help you set up Outlook 2003, Outlook 2000, Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam filtering, Progent offers expertise with Postini managed services and Trend Micro Scanmail. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent is able to help small companies take advantage of Postini’s advanced spam blocking technology.
GIAC was founded in 1999 to validate the skill of network security professionals. GIAC's goal is to ensure that a certified security consultant possesses the knowledge appropriate to deliver services in critical areas of network, information, and program security. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency. Progent can provide the assistance of certified security engineers for all of the network security disciplines addressed within GIAC certification programs including assessing networks, incident handling, traffic analysis, and web services security.
Progent's Microsoft qualified engineers offer world-class consulting for major implementations of Microsoft Exchange 2007. Progent's experts can help you plan multi-site Exchange installations or updates and can supply onsite personnel to help enterprises with deployments of Exchange Server 2007 in the San Francisco Bay Area or any area served by Progent's engineers.
